Hi there,

Could you please send us a mail at helpcenter@qodeinteractive.com providing your purchase code and state what you would like to do and our support team will be happy to help.

Thanks.

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Hi there,

1. You should know that there is no option to set a certain image to a specific product category in the title area as it is being added in our general Options, Qode Options > Title

2. If you would like to remove the product title you may add this code to Qode Options > General > Custom CSS

.woocommerce .product h1.product_title {
    display: none;
}

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please provide us your website URL so we can check this on your end.

We are trying to help but since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you. You can always renew your support licence. Anyway we do not mind inspecting this on your end.

Thanks.

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I can’t send you a ticket on the forum, because : “Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.”

Hi there,

If you are somehow experiencing white screen you should check our article about what you can do here as well if you still encounter issues best practice would be to submit a request at our help center and our support team can investigate this further more on your end, since author’s dashboard is meant for general inquiries and pre-sale questions.

Thanks.

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Hi there,

Testing this on our end we could add the Custom HTML widget without any issue, both on the left and right side working perfectly fine. https://www.screencast.com/t/azMfwyBfr So please check if you have added the correct html code into your Widget area. https://www.screencast.com/t/WHtKU1CmR2G

Also if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, I could add the custom html widget without any issue too. the thing is that the one of the left side links only the bottom part of the image to the url I’d link. The one on the right is fine.

(“header left from logo”. I checked on various installations, with different logos size and pictures. the problem is always there). I guess it’s because of how the elements are loaded (briefly before the main logo is loaded the link on the left side is fully working, after it isn’t).

Do you have a link to your test? from the screenshot (at least the 1st) I can tell nothing. thanks.

Hi there,

We are testing this on our local installation so unfortunately we can not provide you a link to our test., however I do assure you that it is working perfectly fine on our end. Displaying both images and the correct link which do work. What you could do is to provide us your website URL so we can check this on your end.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi there,

Comparing the two pages that you have provided I cannot seem to see any difference, so hopefully you have managed to import the demo content., as well as I do not see any errors on your website. You may as well check our article on how to import demo content here.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Woops sorry… I’m in the client account with the new purchase code. This is saldesign123 above. Just matching the submitted ticket to the comment above. Thanks.

Hi there,

We have located your ticket on our support forum and one of our support agents has answered your ticket so please continue the conversation on the ticket.

Thanks.

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Hi there,

Sorry to hear this, however you should know that with every theme update comes improvements and the demo import has been improved for sure. Once testing this on our end we do not have any issue importing a specific demo with One Click Import, so it might be hosting related issue if your resources are alright.

Anywa,y there is another way to perform the import using the XML file which is much lighter and you may check our tutorial about it here.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for the kind words! PLease take a look at our article on how to anchor links in the menu to specific part of the page here. I hope this helped and if you still have issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I know how to create a menu and how it works! this is a problem in scripts because my menu doesn’t work at all. I left a request in the technical support service but have not yet been answered my application is # 12342

Hi there,

We have located your ticket on our support forum and one of our support agents has answered your ticket so please continue the conversation on the ticket.

Thanks.

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Hi there,

Once we check your site we can see that you have an outdated version of Bridge Core plugin. You are using 2.0.6 and the latest version is 2.0.9 so please go ahead and update the Bridge Core to the latest version according to the guidance link we have provided you with in our previous reply.

Thanks.

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Yep. That’s updated. Nothing changed.

Hi there,

The product image wrapper is set to cover the whole wrapper which is larger than 300px, that is why if you upload images that are smaller (in your case 300px) they will be enlarged to cover the whole space of the product image wrapper.

If you want you can achieve this by adding this code to Appearance > Customize > Additional CSS

.woocommerce .product .images .woocommerce-product-gallery__image img.wp-post-image{
    width: 300px;
    min-width:300px;
}

https://www.screencast.com/t/bO5rKf5alPc

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for writing in. Glad to hear you like our work.

Unfortunately Bridge theme doesn’t follow WCAG standards like most of the themes here since only requirement is to follow WordPress coding standards, and to have valid markup. Integrating keyboard navigation functionality will require some custom coding . I’ll add +1 to to already opened featured request, and team behind Bridge theme will consider integration at some point.

Thanks.

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Thanks for the quick response! Yes we’ve noticed many don’t seem to promote it it does seem like a good move to try and look at it though. Obviously for inclusivity, but by September all public sector sites in the UK have to be compliant… I’m not sure how many use Wordpress but it could also help your sales if you are?

Hi there,

Thank you for your suggestions, it means a lot and do note that we will definitely consider the integration at some point.

Thanks.

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Hi there,

You may check the themes changelog here where you will be able to see the complete changes and versions.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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HI there,

Please add this code to Qpde Options > General Custom Css

@media only screen and (min-width: 1001px) {
header.stick_with_left_right_menu.sticky .main_menu.drop_down.left_side {
    position: absolute !important;
    left: inherit !important; 
    right: 50% !important;
    margin-right: 100px !important; 
}
header.stick_with_left_right_menu.sticky .main_menu.drop_down.right_side {
    position: absolute !important;
    left: 50% !important; 
    right: inherit !important;
    margin-left: 100px !important;  
}
header.stick_with_left_right_menu.sticky .header_inner_left {
    display: inline-block !important;
    position: absolute !important;
    left: 50% !important;
    transform: translateX(-50%) !important;
}
header.stick_with_left_right_menu.sticky .q_logo img {
    left: 50% !important;
    transform: translateX(-50%) !important;
}
header.stick_with_left_right_menu.sticky .header_bottom {
    height: 60px !important;    
}
}

Because by default, the logo is not visible on scroll in sticky divided.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks you very much!!!!

Hi there,

Glad we could help!

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Hi

Thanks for your response. I used the button shortcode which came with the demo and amended it to include a link to a page on my site:-

[button url=”https://mydomain.com/about-us/” target=”_self” hover_type=”default” text=”ABOUT US”]

The URL was copied and pasted from the destination pages’ address found in the browsers URL bar, so I know it was correct.

Since the shortcode method does not work on your theme (it does on others), I have replicated the button by adding a new button layer and changing the text, bg colour, hover colour, radius etc to match the default button found in Qode Options for buttons.

The problem with adding a button layer using the video is that it ignores the css in Qode Options for buttons, so its a bit fiddly getting the button to match, but I more or less did it in the end. Maybe you have a suggestion for that?

Regards Robert

With regards to my login on the support site…. I realise that my support has run out, but I thought I would at very least be able to log back into support and view my previous tickets and maybe tickets of others to find a solution. It’s only recently that I have been locked out of your support site even though my support ran out some time ago. Can you explain this please? Why I am not able to log in and at least view my old tickets? Seems extremely odd.

Hi there,

You should know that you can always access your account by logging in and you will be able to see your previous request at our help center

And if you provide us with your website URL we can check this on your end, as testing this on our site it works as intended.

Thanks.

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Part of the issue seems to be that I have lost access to any Qode settings within Wordpress, and LayerSlider is also failing to update.

PROBLEM RESOLVED – many thanks

Hi there,

Glad to hear this!

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Once I check this I can say that it is Roboto font in the Slider.

I hope I could help and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

1. You should know that Theforest author is Qode

2. and the theme is Bridge as you can see in the screenshot.

So I would kindly ask you to try with that. If you somehow still encounter issues you can always send us a mail at helpcenter@qodeinteractive.com where you can provide us with your purchase code.

Thanks.

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Hi there,

As per regular license that you have purchased q theme can only be used on one domain installation. So in order to use it if you want to use it and transfer your website to another domain you will need to deregister your purchase and register it on the other domain. You may read more about it here.

By Envato regulations with regular licence you can only use your purchasecode for one site. Off course you can always use and extended licence if you want to use it on more than one websites. https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please provide us with your website URL as this is not common issue if you have the latest theme version and its plugins. Please check if you have that and if your theme is outdated follow the instructions on how to update the theme and its plugins here.

If you still encounter issues please send us your website URL so we can inspect this further more on your end.

Thanks.

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Hi there,

By default, the logo is not visible on scroll in sticky divided. But you may add this code in Qode Options > General > Custom CSS

@media only screen and (min-width: 1001px) {
header.stick_with_left_right_menu.sticky .main_menu.drop_down.left_side {
    position: absolute !important;
    left: inherit !important; 
    right: 50% !important;
    margin-right: 100px !important;  / left menu offset from center /
}
header.stick_with_left_right_menu.sticky .main_menu.drop_down.right_side {
    position: absolute !important;
    left: 50% !important; 
    right: inherit !important;
    margin-left: 100px !important;   / right menu offset from center /
}
header.stick_with_left_right_menu.sticky .header_inner_left {
    display: inline-block !important;
    position: absolute !important;
    left: 50% !important;
    transform: translateX(-50%) !important;
}
header.stick_with_left_right_menu.sticky .q_logo img {
    left: 50% !important;
    transform: translateX(-50%) !important;
}
header.stick_with_left_right_menu.sticky .header_bottom {
    height: 60px !important;    / sticky header height - this has to be defined /
}
}

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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