13535 comments found.
Is there a way to enter a schedule of courses. Not just starts on 1 and 2 but occurs on day 1, 2, 4, and 7 etc.?
Your support forum on your website is not functioning, on the support page you keep asking for purchase code and when submitting the page just redirects to your homepage. Entering an item support forum link it says you cannot create new ticket. there is not way to actually get support either there are bugs in your support system or it is setup intentionally to make it really hard to get the needed support.
Hi, If I am using Elementor for my page content editing and layouts how can I also use Site Origin builder to build out my footer. There seems to be a conflict when I activate Site Origin while using Elementor.
Hi asha512,
We can build the footer with Elementor as well. Let me help 
Just email me to edusupport@thimpress.com with subject “asha512 – Eduma Support”. Will try the best to help you out.
Thanks, I sent you an email.
Hi.
First of all, sorry for my english.
We want to know if it is possible to create subcategories in the course plugin or if it will be available in future updates.
can i use shared hosting with this theme. Does it support polylang plugin? Please note that my courses all 100 offline
hello plz i need some help: why when moving from page to another it takes time for loading. also the images it looses resolution!!!even i tried to make higher the level of resolution … images still looks pixels !!!!
Hi sea_pearl,
Let us check your site. Please send a request to edusupport@thimpress.com with subject “sea_pearl – Eduma Support”.
Your support is expired, please consider renewing too.
Hi, How do I change the default featured image for log posts? I tried removing and renaming the demo_image.jpg file but that didn’t work.
Actually nvm I figured it out. Had to do a DB search and replace because the URL for the old image was \2019\11\demo_image.jpg and had to change that to \2020\01\demo_image.jpg
Hello i have questions about problems we faced with the theme:
1- When i user/ Learner OR Instructor want to edit the comment, it takes them to the backend of worpdress, which i dont want them to see, i want the comments to be edited under the lesson page instead, so how to do that ?
2- I found that i can’t translate some words, even when i used Loco Translate Plugin as you promised, i searched for those words in the child theme, in the theme, and even in Learnpress Pluging and Elementor Plugin to translate them, but couldn’t : some of the words are : - “No Certificae” , “No Courses ” in the Student Profile page. - “Do you want to complete lesson” in the Popup window when you click, Finish the Lesson Button
3- I mentioned this problem before: when we Enroll a new student to the course, after time we see he doesnt have the “finish the lesson” button, and we already chosed “Evaluate via lessons” beneath the course in wordpress.
this cause us and our support more wok, we are forced to go manually change that by doing the following: a: we go to “Orders” in learn press, then edit the order for new enrolled student to failed, then we update it, then we choose “Approved” again then we updates the order, so the BUTTON is shown again. b- THEN we go and click the BUTTON under ALL the lessons that the learner watched, to make it 80% or 100% for the course so he can take the certificate. Which takes us lot of TIME and WORK.
4- The Review System: it randomly shows “0” reviews, and the students didn’t put a review, even our support comment, it show that we reviewed the lesson “0”. but that show mostly on the backend in wordpress.
5- How we can change the “Finish lesson button” with just when a Student Open/ or finish the watching 100% of the lesson, it show him that he finished the lesson, without him Clicking on a Button. is it possible to get ride of the button, and change it with something else if available.
- I HOPE THAT ALL MY QUESTION ARE READ AND ANSWERED CAREFULLY.
Hi Worrier,
We will need to discuss more. I have created a topic for you, our supporters will assist you shortly https://thimpress.com/forums/topic/eduma-problems-2/
Okay, let’s see how we can work on that, i hope that was a constructive feedback for you too, so we can see more updates about your theme.
Hello, it is very difficult to use the learnpress course page as the new designs has made basic things so complicated and I have had to re-install new themes twice due to mumerous issues.
All i requested was for you to remove or allow enable/disable of the COURSE FEATURE section in the new edtech theme and also be able to add MULTI -TAB at the top of the page instead of it showing at the buttom of the page as parralex. The default theme allows these and it is expected to be able to mix and match features across all theme just like every other theme instead of being restricted to an usable feature/design.
I have bought your theme for 4 years and never asked for your support until now. I never been able to use this theme because of these limitations and its a shame if you keep asking for money to solve an issue that should have been. Why would we not be able to have enable/disable option for features we dont want or want? Why make it static and request for fee just ro remove or recreate basic things?
Before i bought this theme i did ask if you will help out with issues like this and you promised to but now i am stock and you dont seem to care anymore since I purchased!!! I have bought more than 20 themes here in envanto and none has been so restrictive like this eduma theme and none has ever asked for more money to resolve issue even when i ask years later.
This is disheartening!!!
Hi vanneyoak,
Seem you used the theme for only first time 
Let me help you check the current system and make those necessary updates. Just email me to edusupport@thimpress.com with subject “vanneyoak – Eduma Support”, I will assist you solve all those things 
How many thimpress premium plugin I will received with this Theme?
Hi bhajan,
Well, more than 10 
Please check the details here https://themeforest.net/item/education-wordpress-theme-education-wp/14058034
Hello, when selection icons from fontawesome in a thim icon box for example the icon is not shown. When I look at the html code I see class=”fab fa-telegram”. When I change this via the chrome developer tools to class=”fa fa-telegram” it works. How to fix this? Also how can I integrate the fontawesome pro icons?
Thx, /m
Hi seocobe,
I will need to check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “seocobe – Eduma Support”.
I want to see the demo of create an course by frontend as i am interested in EDuma
Hi rouf222,
Please email to edusupport@thimpress.com with subject “rouf222 – Eduma Support”. I will share a testing site 
Hi, I am having a few problems with my site. My logo appears as a box on a mobile device and there is some random text showing under my top navigation menu.
Umm, I not get any similar report before. Let me take a look at your current system first. Just email me to edusupport@thimpress.com with subject “asha512 – Eduma Support”.
Like posts before mine, I too have had a horrible experience with Support, specifically with Huyen Anh – I’m going on 10 days of zero (truly helpful) responses on thread: https://thimpress.com/forums/topic/features-not-working-in-eduma/#post-515574 – I have moved on from the menu question and resigned myself to using a standard single column menu instead, but would like to know how to replace the stock image in the header on all site pages globally: http://thim.staging.wpengine.com/demo-el/wp-content/themes/eduma/images/bg-page.jpg.... If I would receive a legitimate response, I think that would get me through this issue for the time being. Please do not refer me to Huyen Anh – it’s nothing personal – we’re just not on any of the same wavelengths, apparently, and he refuses to relay me onto someone else who can truly connect and help me resolve the lingering issues I’ve had with Eduma. Thanks in advance for your response.
Hi 3cstudio,
Sorry to hear that. Let me help you out. Please email me to candy@thimpress.com with subject “3cstudio – Eduma Support”.
Regards,
Ken
Ken, thanks – but I did that and still no response? Really struggling with your “guaranteed support” plastered around this product page… :-/ Please advise – going on weeks of zero true support (let alone ticket responses at the very least!).
Maybe I’m too wordy in the support threads? I only want to know: 1. how to replace the demo header image site-wide. 2. why my “EA Duplicator” efforts in Pages strip out all styling. 3. how to make the demo 4-column menu turn-down arrow work on mobile devices. If you can point me to info on those 3 items, I’d be grateful.
?? “spam folder” . . . I received a couple of emails back (which contained zero answers/support), but then “radio silence”. Last week I gave a 1 star rating to ThimPress – this week confirms that rating. Worst support I’ve received from a paid product in the 10-12 years I’ve been working in WordPress. . . hands-down – it’s not even close. If I could go back and revise my review from last week, I would change it to zero stars. Beyond disappointed.
KEN….? What happened to your support?
crickets
Ken, this thread was started long before you went on holiday – but no matter. I believe my questions are finally being answered in the support forum. Only 1 question remains there—how do I add the Search icon to the end of the main navigation menu like the Eduma demo site, AND have it search the entire site (not just Courses, as it states)? If that question can be answered, then I think I will finally be all set from a support standpoint. Your thoughts?
I created a Home page using the Default template, but in the space the header image should be there is a black space. If I use the Home page template, then there is no header image at all.
I have looked all over the customiser to set the header image for this Default template page, but cannot find it.
How do I customise the header image for a page created using the Default template?
Secondly, what if I want a unique header image per page I create using the Default template?
Hi rrcatto,
1. The general header image options for all page: Please go to menu Appearance / Customize / Blog / Singular and you see that option.
2. The custom header image option for a specific page: Please edit a page and you will see this option https://prnt.sc/qmkf2v
I don’t see “Featured Title Area” anywhere on the edit page. I’m using the latest WordPress (5.3.2)
Hi rrcatto,
Let me check your site. Please send a request to edusupport@thimpress.com with subject “rrcatto – Eduma Support”.
I do some customization to the theme on my site, but after a day or 2 the changes are gone, the page is restored with the original version, how to overcome this issue.
Hi sarothnakshabi91,
Let us check your site. Just send a request to edusupport@thimpress.com with subject “sarothnakshabi91 – Eduma Support”.
Some pre-buying questions:
1. Is it possible to sell a course as a stand-alone product, as a bundle component AND as part of a subscription plan, all at the same time, without having to duplicate it (course)?
2. Is it possible to include the same lesson in several courses, without the need of duplicating it (lesson)?
3. Is there any API allowing CRUD operations on students, courses and lessons?
4. How easy is to have a mobile version of the website?
Hi maurolopes,
1. Right now the course and product are 2 different items.
2. Our LMS logic defines 1 lesson just can be added for 1 course. If you need the same lesson, just duplicate the lesson first 
3. Yes 
4. The theme support responsive mode. You can check our demo here https://educationwp.thimpress.com/
Let me know if you have any further questions.
Tks, but the question 1 was not answered. I don´t care if I a need to connect a course to a product. I just want to know if I can sell the course in all ways without having to duplicate it.
Hi, kindly i need to add welcome statement after user login pls tell me how to do it and is it possible to change “profile ” on top menu with user name also , thanks in advance for your support
Hi mhhammam,
Right now we will need add custom code for both changes. Please email us to edusupport@thimpress.com with subject “mhhammam – Eduma Support”, we will need to discuss more.
Hi, all icons in this theme are coming as squares(boxes) for some pages only for remaining pages the icons are appearing nicely what exactly is the issue iam not able find it out can you help me out in solving out this issue.
page link with icons appearing fine: https://www.aditya.ac.in/international/student-clubs/
pages link with icons are appearing as square boxes:https://www.aditya.ac.in/international/
Hi gupta_92,
Can you send us a request to edusupport@thimpress.com with subject “gupta_92 – Eduma Support”? Don’t forget to attach the theme purchase code for us to verify the support too.
I couldn’t find out where the logo in the Footer section was changed.