16512 comments found.
I am facing a trouble with the element “advanced carousel” in elementor, wich the bacground is all black, even when I try to pick another color. How can i fix it?
Hi and thanks for reaching out to us 
Try to disable all 3rd-party plugins and check the element after that. If the problem still persists, please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide website credentials to investigate the issue.
Hello Im sorry to bother you with this but Im new on elementor and I just cant find how to change the yellow color in the 2 columns, can you help me please.
https://ibb.co/LgJ8nzFthank you
Hi and thanks for reaching out to us
To edit the first column background, you need edit the column settings, go to Style tab and modify the Hover background https://take.ms/9VTkm . As for the second row, it’s a background image which is also added in the column settings. If you have any difficulties, please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials so our support team can help you. Thank you.
Hi, it’s possible to have 2 columns product in woocommerce on mobile devices with Jupiter 6?
Hi and thanks for reaching out to us
@media (max-width: 768px){
.woocommerce ul.products[class*=columns-] li.product, .woocommerce-page ul.products[class*=columns-] li.product {
width: 48% !important;
}}
Thank you.
Hi. It’s possible to have social share buttons in a custom layout of a single post?
Hi and thanks for reaching out to us
You can add social share buttons in a custom layout with the help of the plugin https://wordpress.org/plugins/add-to-any/ .
Thank you!
You’re welcome
Hi guys… We updated a website to Jupiter 6.4.1 and get the following error when accessing a page.. There has been a critical error on your website. Please check your site admin email inbox for instructions.
We deactivated and deleted the Jupiter Donut plugin and then reinstalled it but are still having the same issue.. Can you assist please?
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide FTP, WP Dashboard credentials to investigate the issue? Thank you.
I’ve used the license on a site that no longer requires it as it’s taken down and I want to repurpose the license, how do I do this? as i currently only get an error that it’s already registered….
Hi and thanks for reaching out to us
You need revoke API key https://themes.artbees.net/docs/revoking-api-key-x/ and generate a new one for your new site.
OK but how if the site is taken down, I can’t deactivate it….
Could you try remove the existing key in your Artbees Dashboard and generate a new one? Then try to register the theme with the new key.
Hi, I have a question;) In Pasiphae – I find it very difficult to make a nice layout on a home page, because it changes on every computer (according to a resolution of the screen), and when photos look great on my screen, on my boyfriend’s computer they are organized differently and for example two last photos are extremely big.. Is there a chance to just set a number of images in every row, so that they stay in the same position in every computer, or is it just impossible and they will always jump from row to row as screen lets them? Please help! I’ve spent 6 hours today on deciding which 4 photos will look the best in my first row only to learn that on other computer there is 7 images in a first row…
Hi and thanks for reaching out to us
Please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials to check the problem. Thank you.
Hi! How can i remove the space between the header and the body elements in my page? I could not find it in jupiter X. Please see: http://165.227.202.158/
Hi and thanks for reaching out to us
You need set page layout to Full Width in the Page Attributes box https://themes.artbees.net/docs/creating-a-full-width-template-in-jupiter-x/ . It will remove the space.
Hi, I used one of the blog post templates and there’s a white space at the top of my blog posts I’m not sure how to get rid of. I turned title, breadcrumbs, and content gap off in the post. Here’s the post for reference: http://www.searchchamps.ca/blog/best-film-marketing-campaign-oscar-2020/
Hi and thanks for reaching out to us
.jupiterx-main-content {
padding: 0 !important;
}
Thank you.
is Contact form 7 still most favorable for Jupiter (6)? Or do you suggest any other too? Thanks
Hi and thanks for reaching out to us
Yes, Contact Form 7 is the preferred plugin for Jupiter 6.
All the links link to portfolio page are not working(404 page) after I upgraded to the newest version. Please help me to fix it!
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials in the Website Credentials box to investigate the problem? Thank you.
templates stuck installing at Custom tables are imported.nothing happens I left it for more then an hour
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials in the Website Credentials box to investigate the problem? Thank you.
Hi, when I try to update my site theme to 1.14.0 I get the following message ” API key and the domain are not matching”.
Hi and thanks for reaching out to us
It means that your API key is not matching your domain name in Artbees Portal. If you revoke your API Key once and re-register the theme with the new API key, you won’t face this error anymore. Here you can find how to revoke your API key: https://themes.artbees.net/docs/revoking-api-key-x/
hi i have problem after update the menu is not folding on smaller screen right http://tinyurl.com/ww3xhn3 please help me to fix it
Hi and thanks for reaching out to us
Could you please create a forum topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials inside the Website Credentials box to investigate the issue? Thank you.
Do you have any tutorial on how to create a single post template? The video here https://themes.artbees.net/blog/jupiter-x-v1-10/ doesn’t say much. Can’t find anything except for this link https://www.youtube.com/watch?v=KMPVOt_1F2A but it’s not very helpful since some things are missing, for example Post Titile. What plugins should I activate to create my own template? Would be great if you can show us how to do it with one of your templates, how to change the layout (title over the featured image) and so on.
Hi and thanks for reaching out to us
To create a single post template, make sure you activated Raven and Elementor plugins. Then go to Templates menu > Add New and select “Single” type, add a name to your template. Add some widgets in Elementor editor that you want to display. When the template is ready, go to Jupiter X > Customizer > Blog > Blog Single and select Custom template (choose the template that you created from the dropdown list). Thank you.
I just did a few speed tests with your demo pages and the results are terrible. 26 to 70 out of 100 on mobile (desktop is of course better, but Google is using mobile-first indexing). And those are just simple pages with a few small images so any image optimization won’t help. I assume the results will get only worse with more images and more plugins.
Are you planning to do something about it? This is really bad considering SEO.
Hi and thanks for reaching out to us
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.theme-fusion.com%2F
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Ftheme.co%2Fx%2F
Google expects us to serve a different amount/type of content for mobile users. instead in our live demo, we are serving the same content which has tones images and videos. The images are not optimized for mobile screen, so the low score has nothing to do with the quality of the theme but the page we are serving for mobile users.
We have achieved these numbers with a $40 Digital ocean server (we have over 1m pageviews per month) + WP Rocket plugin.
Mobile 62: https://monosnap.com/file/k0MaINnka8ha5mfvPzy7OU7aXnnNBR
Desktop 99 : https://monosnap.com/file/c9QRqLo2T1cw9XNzA2p5QZYcFSCbtP
80% of good site performance is related to installing a good caching plugin, setting up a good server, using CDN, optimizing images, building not lengthly pages.
Note that scores also depend on the length of the page and number of images, and amount of html content.
Thank you.
Is it possible to change the location of breadcrumbs? For posts, I’m using the second layout (full width featured photo with the title and other info inside it), and I’d like to display the breadcrumbs below the featured photo, or together with the info about the article. If not, are you planning to give us this option?
Hi and thanks for reaching out to us
You can disable breadcrumbs option in Customizer > Title Bar and add Breadcrumbs element in the Elementor editor inside your post.
Hey guys, So I showed your theme to a client and he quite liked a template , started to progress with the work and it turns out, you guys don’t have that template within the templates list.
Same with Jupiter X, another client liked a template and that template was not in the list.
Seriously folks, add the 160+ templates you guys are claiming that customers will receive which clearly they are not.
Annoyed about this because now I cannot confidently show clients theme templates just in case the template is not actually available in the templates folder
Sort this out pleas
PS: Happy New Year
Hi and thanks for reaching out to us
What templates do you mean? Please share the links of the templates that are missing in the list.
Hi, Just wondering when the support and updates for Jupiter finish or are you still continuing to build on that version? I like using it better than x that’s all…. thanks!
Hi and thanks for reaching out to us
Jupiter 6 will be supported for life-time and updates will be provided. So don’t worry and keep using it
Hello I was wondering if Jupiter X has advanced hooks so that you can eg add custom elements into a product page etc. Many thanks
Hi and thanks for reaching out to us
Please refer to this article regarding the hooks: https://themes.artbees.net/docs/hooks-actions-and-filters/
