8665 comments found.
Is it PHP 7.3 compatible?
Hi marcoz123 and thank you for interest! 
Yes, it’s compatible and it’s the suggested PHP version.
Hello. Am I able to change the skin of the menu for just 1 particular page? I don’t want to change it site wide, but just for that page.
Hi 84studios! You just need to change the Skin for that page header and the logo and menu coloration will be applied according, yes definitely it’s possible: https://support.undsgn.com/hc/articles/213459749
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
Hello there, i was wondering why my code does not work anymore. Ive set up a local wordpress instance with my code, after that i deregistered it and tried to activate it on a server. but it does not work. is there any solution?
Hi DanMae! What is your Uncode theme version and what is the specific error message you have when you try to use this Purchase Code?
It says: exceeded activations. but i deregistered it. so i dont know why it keeps displaying this error
Hi DanMae! When you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website and this error means that you have used on other websites: https://themeforest.net/licenses/standard
Anyway, send a message from the form you have in this page and include your Purchase Code so we can verify and help: https://themeforest.net/user/undsgn
Hi, I am trying to use my purchase code, but it says it is already in use. I do not have a website that it is used on, either way could you de-register it so I can use it?
Hi temia69! If you have this problem please follow the link next the error. If you want to use Uncode on a new domain, please send a message to our ThemeForest profile. Include your Purchase Code, and our team will unlock it so you can install Uncode on a new domain.
Is there a way to make last image in the gallery centered in the middle row, instead of being placed in the first row from the left (as observed here: https://bartekrutkowski.photography/gallery/ )?
Hi mespank! No the Masonry mode works by placing elements in optimal position based on available vertical space from left to right, sort of like a mason fitting stones in a wall and there is not an option to center only the last one.
Is there any other gallery mode that would fix it?
No sorry, in none of our demo we show that you can do it and probably it’s something you will not able with any of the popular JavaScript gallery modules since they all use floated elements.
I don’t see why this would be an issue, all you’d need to do is detect if you have ‘spare’ images (number of images / number of columns) and then if you do, add an invisible, empty block to handle floating. Just as with any other floating element on the theme
But I understand there’s no way to do it right now, thank you.
Ok, thank you for confirming.
hi I’m using WPML to show arabic text. May i know why double quote in arabic text is in wrong direction ?
Hi hyperpower! If you think this come from the theme, please show us your website so we can have a check, otherwise, if this is something related to WPML you need to ask their support.
Hi Uncode Team,
the template is really amazing!!
Just one question:
I have setup the complete website with uncode. Now I want to add a blog site (Blog wide). How can I import and add just the demo material for blog wide site to my existing site?
Hi Cankaplan1996 and thank you for appreciate Uncode! 
If you have not imported this page you can import it from the Selective Layout Import: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Then you can use this layout as your main blog page! Let us know if this helps!
Hi there, can I change the toggle menu color for individual page >> https://undsgn.com/uncode/homepages/creative-director/ like landing page is white menu, second page is white menu, third page is black menu etc?
Hi ArrowLine and thank you for interest!
This is a Slides Scroll example, do you mean in a normal website? Yes the menu coloration is based on the coloration of the main header, so if you have a light header the menu can be Light Skin (dark text and logo), if you have a dark header the menu can be Dark Skin (light text and logo). Let us know if you need more info!
Hi, I’m talking is this template https://undsgn.com/uncode/homepages/creative-director/ ... thinking using this layout but my landing page photo is black color and second page background color is white… so my question is can this toggle menu can manually change the color or auto change base on my entire background color?
Do you refer to sections of a page or different pages? If you have different pages any page menu coloration is based on the header, while if you refer to sections it works if you use the Slides Scroll as this example (obviously you can adjust based in your needs), in a few words it just doesn’t work if you have a normal page, this primary a Slides Scroll effect.
Just one question. Can the carousel mode in the Posts block be configured to slide the posts vertically instead of horizontally? Thanks in advance
Hi Pepminguezcastells! No sorry the Carousel Mode is only horizontal.
Hello,
I would like to ask you, how can I change order of columns on mobile, tablet… etc… I updated to Uncode 2.2.6, but I cant find it in “row settings”...
I found this guide…
https://support.undsgn.com/hc/en-us/articles/115004188669-Columns-ordering-on-devicesBut as I wrote… I cant find it anywhere… I also updated WP Bakery page builder on the last version… And Wordpress to last version also…
Or is it possible to use any other trick to change column order in Uncode Template??
Thank you.
Hi rattar! Yes, confirmed it’s in the Row Settings > Responsive Tab: https://undsgn.d.pr/wRKV7O
It is ok… I updated Uncode Core Plugin and function “Inverted device order” is alredy in Row seetings! Great!
Hi rattar and thank you for the confirmation!
Hi, i have 2 questions. First i transported my website to another domain and wanted to activate the theme again but it now says: you have exceeded the maximum number of activations permitted for a single Purchase Code. Can you guys help me.
The second question is about the page not quite working. On chrome my page shows perfectly but on safari is does not show alot of stuff. What do i need to do?
Thanks in advance, Joeri Dullens
Hi Romywauben! About the first issue, as listed in the error message, please contact us with the same account you used to buy the theme from our profile page and include your Purchase Code: https://themeforest.net/user/undsgn
I’m sorry but it’s not possible to understand in words why you have this odd issue, actually we don’t have other user reporting the same problem so we need to check your site privately. We remind that support is offered in our Help Center, there is a dedicated Support Team at your disposal: https://support.undsgn.com/hc/en-us
Hi The lightbox has stopped working on my site. When I select an image in my portfolio it should take me through to lightbox and allow me to view an enlarged image and then scroll left and right to the next image. At the moment when I try to do this it just displays a black area with the forward/back arrows but no image. I’ve switched lightbox off and back on again to no avail. As a matter of interest a few months ago my slider rev failed on my site and tech support at envato fixed it for me. I wonder if my current problem is related to this? At the time I may not have noticed. It’s only on updating some imagery on the site recently it came to my attention. I find it concerning that a part of my site can fail like this.
Hi helenellisbrown! Unfortunately, it’s not possible to help in words if none of other customers are reporting the same problem, if this is an issue of Uncode here you should see hundreds of similar messages. Probably you have a JavaScript issue, at least please share the link to your site so we can have a quick check.
Otherwise, if you prefer private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution! Thank you! https://support.undsgn.com/hc
The links on the news page too has failed. It should show an image to left of text. See example below
https://sundancecreative.co.uk/branding-for-the-hive/?preview_id=55711&preview_nonce=5df59ba67e&post_format=standard&_thumbnail_id=-1&preview=trueHi, what we should see here? Only the first image works while the other don’t have the lightbox: https://undsgn.d.pr/MQTg6p
PS: Note that the second link it’s not accessible without logins.
It appears to work in Safari but not Chrome on my Mac which is rather odd.
https://sundancecreative.co.uk/goldman-sachs-portfolio/#55152/nullI’ve repeated the link here for the news page – image should display left of text…
https://sundancecreative.co.uk/branding-for-the-hiveHi helenellisbrown! Yes it’s really odd since my screencast is created with Chrome! Anyway, you are using Uncode 1.4.2 that is a version of years ago, my suggestion is to first update to the latest version that is Uncode 2.2.6: https://sundancecreative.co.uk/wp-content/themes/uncode/style.css
I haven’t been prompted to make an update to Uncode – so how do I do this?
Hi, since you have an old version of Uncode the best method to update is the Envato Market plugin method (remember to update also the plugins): https://support.undsgn.com/hc/en-us/articles/214001205#envato-market
Then, register the theme and you will be notified of next updates.
Since you have a super old version we suggest also to performa a backup before update: https://support.undsgn.com/hc/articles/360001216518
In a few words, there are tons of new features, remember also to clear your browser cache etc (all info in the Theme Update documentation linked above): https://support.undsgn.com/hc/articles/213454129
Just one question. Can the navigation menu be under the logo and aligned to the left? Is this doable via theme settings or can it be done via CSS? Thanks
Hi Pepminguezcastells! Do you refer to a very “old school” style menu where the menu is under the logo and they are aligned left? In case you need to use the Center menu and apply a few CSS (note that this menu cannot be transparent), in case you are not able to figure out, please share your site so we can create a few CSS extra codes for you!
Thanks!
Hi Pepminguezcastells and thank you for the confirmation!
Its being 4 days I made a request of support and still have not get any response. My whole site is troubling.
Hi wistech! You opened a request Thursday at 07:17, one of our agents replied to you Thursday at 07:38, that is exactly 11 minutes later (and this is an impressive time for support). Then you only replied to the agent today. So please don’t say you opened a ticket four days ago and still haven’t gotten any answer, please review this screenshot from the support (I obfuscated any sensible data), maybe you have it in the Spam? https://undsgn.d.pr/2BBn27
Anyway, today is Sunday, the agent you’re assigned to will answer you tomorrow morning on Monday.
I agree with you. After writing this comment, I logged in to your site and found there was an answer there. Reason behind I wrote, no answer, as I didn’t get any alert that you guys have answered. Here on Evanto, we get Email alert as and when you post answer. I will check SPAM also. Thanks for quick response.
Hi wistech and thank you for confirmation! Yes, also our Help Center, that is based on the popular Zendesk send automatic email at any message update, probably it’s in your Spam folder. Anyway, the agent that is following will be back to you tomorrow morning European time, I also alerted him of the problem, so he’ll give you priority.
I really like this theme but there is many bug if I using RTL version, how can i contribute to fix bugs and translate?
Hi EssamSoft and thank you for appreciate Uncode! This is pretty odd, other users with RTL are not reporting issues, are you using the last version of Uncode and you tested without possible extra plugins? Anyway, if you think there are some bugs you can create a report and send it to our private email, this is appreciated! Possible fixes will be inserted in the next big update, thank you! https://themeforest.net/user/undsgn
yes I’m using the latest version. I’ll send email with css bug fixed
Ok perfect, thank you!
On your event example (https://undsgn.com/uncode/homepages/creative-event/) you have a play icon that opens a video. I am using this page but I cannot find where to manage the video anywhere.
Hi theflexstudio! The video is at the very bottom of the Icon Box options, here you have an option to select a video from your Media Library.
My version displays your video but there is no mention of it at the bottom of the icon box settings. Can you please confirm which field should be showing the video? I actually want to show a youtube video instead – is this possible and where would I add the URL?
Yes, it’s in the Icon Box options, as shown by this screencast: https://undsgn.d.pr/2GFuFX
Yes, you can also use a YouTube video, please review the info for the oEmbed: https://support.undsgn.com/hc/en-us/articles/213457149
I see it now. If you check the video box on http://87.117.230.186/~niopen/ you will see the video pops up but how do we make it auto play?
Hi, here you are: https://support.undsgn.com/hc/en-us/articles/214006105
sorry – the above URL looks OK when pasted above but in the URL field the “&” has been replaced with “&”. If you check the video you will see it does not show at all now.
Hi theflexstudio, I really don’t know how to help this is the valid method used by all users, in case please open a private ticket so we can check your installation details, from here everything works as expected: https://undsgn.d.pr/pEk2Wm
Hi ! And thanks for your great template, I really love it.
Just one question. Is it possible to hide the Page Option panel in post and pages ? My website has several users and I don’t want them to change options. Some has already done.
Thanks for your answer. Best.
Hi Bousier and thank you for appreciate Uncode!
No sorry, this is a great idea but it’s not part of the actual options, if you need right now you can open this file (/wp-content/plugins/uncode-core/includes/vc_extend/assets/css/vc_admin.css) and add this line of code at the bottom (refresh the cache and should work):
div#_uncode_page_options {
display: none !important;
}Otherwise, you can evaluate a more elegant solution using your Child Theme.
This solution is perfect. Thanks !
Hi Bousier and thank you for the confirmation!
PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
Hi Team, please help with registration…
Awesome theme! I even purchased additional license to use on second website.
I have one license registered, but the other one won’t work. Can you please help me activate/reset this license??
With Gratitude, Blaze
Hi BlazeBenami and thank you for appreciate Uncode! If you have a problem with the registration please send a private message from the form you have here and insert your Purchase Code so we can verify what is the problem: https://themeforest.net/user/undsgn
Hello! When I add my own custom hex color to the Palette, once I select it in the front end editor for let’s say a button, the color isn’t applied, instead only a dark gray (when the custom color is a teal). Why is the palette not applying the correct color?
Hi melissaathawke! We are sorry but if you have an odd issue it’s not possible to debug just in words, without even the link to your site to verify if there is an evident error in code. Probably you have a permission error for the file responsible fo dynamic CSS. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (please include logins and the link to your site)! Thank you! https://support.undsgn.com/hc
Hi, it is possible to add tiktok to social icons on uncode theme options?
Hi djalma81! I’m sorry but this social icon is still not part of the popular icon library used by Uncode: https://github.com/FortAwesome/Font-Awesome/issues/14922
