39314 comments found.
Hi, I want to create a Directory and listing style using Maps Marker Pro instead of Google Maps. Is it compatible with your theme? woocommerce plugin with search and mapping functions) Best regards.
Hi
While we have tested Woocommerce (and it is 100% compatible), we have not really tested Map maker. I am afraid we do not have enough details to share information about compatibility (with the plugin). I would request you to please check this with the plugin author too
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello!
You’ve got an amazing theme! Thank you for building it 
I have a question – for some reason title element font size and line height do not override theme general typography settings. Should I apply custom class to elements and override it with CSS?
Hi
Thank you for your kind words. As for the title, this should not really be the case. I do see that you have valid support. We would need to check the site to advise on this. Can we request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I will. Thank you for your quick response!
Hi
That’s great!
Thank you, Shaminder
Hello, Currently I have bought 7 licenses for this theme, thanks for the excellent work! it’s a really good theme.
For the first time I have to redo a site and change the layout. How do I change the demo and install the new demo? I’m having trouble overwriting the data from the old demo.
thank you
Hi
We actually do have a detailed documentation on this subject. Please do refer the documentation here, https://theme-fusion.com/documentation/avada/how-to/remove-duplicate-demo-content-import/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi, can you tell me if this is wordpress multi-lingual plugin compatible (WPML)?
Hi
Yes, The theme is compatible with WPML. Please do refer the documentation below
https://theme-fusion.com/documentation/avada/translations/multilingual-management-with-wpml-and-avada/ & https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Hello! We’re looking for a new theme to help us meet Web Accessibility compliance, as our current theme can’t offer this.
Is Avada WCAG AA Level compliant?
Thanks
Hi
Yes, Avada is WCAG 2..1 AA Compliant. You can refer to our documentation here ⇒ https://theme-fusion.com/documentation/avada/noticeboard/wcag-2-1-aa-accessibility-and-avada/
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Fab!
You might want to add that to your tags etc on here, as you didn’t come up on a search for “accessibility ready”
It was only because someone mentioned you I thought I’d check.
Lots of sites in the UK have to meet this by September so it might help you with sales.
Hello @WestLancs
The options on tag there are actually very limited for us to select from, however I will pass this to our senior team to see if we can get this added there somehow.
Thanks
-Ammar
Dear ThemeFusion,
I need help me with a woo shortcode that shows the product image, product title, a short description per product(20 words max) and a button with custom text that opens the product single page, filterable by category?
And if you know how I can fix it, please do point me in that direction and I will be fine.
Otherwise, I need to know so I can renew my support right away.
Hello @Eusic
You can read all the shortcodes offered by WooCommerce and Avada here => https://bit.ly/2Nsyzyq Other than that there are no other Woo Shortcodes offered right now.
Thanks
-Ammar
Thanks Ammar. Just one more thing, the Raw Element Parameters under Overview here => https://bit.ly/2Nsyzyq is not opening. Can you look into it? Thanks
Hello @Eusic
Thanks for the info, I will get this checked with our documentation team but here is the section => https://share.getcloudapp.com/BluNbEYw
Thanks
-Ammar
Hi, I am going to purchase this theme, firstly:
1. Can you mix and match footers etc from different demo versions into one?
2. Is the theme compatible with the bitnami installation of wordpress? (https://bitnami.com/stack/wordpress)
Hello @webdevapp
1. You can definitely import demos partially, however you can only import Theme Options of a single demo on each site, but manually they can be mixed and matched.
2. I do not see the option there for premium themes so can not be sure, you need to ask their support if they offer premium themes and if 3rd party themes can be installed there should be no issues.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi! Is it safe to to switch to PHP 7.4 on your theme? Regards!
Hello @d_reyes
Yes, you should be able to use Avada on 7.4 version of PHP, if you have any issues with that please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Ammar! Thank you for your answer. I’ll try to switch it on and see if it works! Regards!
Not a problem, if you need any further assistance we will be happy to assist over a ticket
Thanks and have a nice day!
-Ammar
Great! Thank you! 
Have a great one!
You too, have a good day
Thanx…
Hello,
We are thinking of buying your template and I would like to ask you a couple of questions:
1. We want to create a page which works as a product catalog for a retail company. So we want to make a showcase for the products into categories, with details and description for each product (like an eshop) but without the features of an eshop, like price, basket, checkout etc. Can this be done easily in your template?
2. We want also to categorize the products with 2 different ways, with type and with brand. Is this possible?
3. Also, we want an extended menu with the categories of products like the sample menu photo 1 & photo 2. Can we do this?
4. Lastly, we want a search with criteria. Can this be done? (sample photo 3)
Thanks in advance for your help!
Eleftheria Titoni
Hello @foldyourdesign
We are glad to hear that you are interesting in our theme, I will respond to your queries below in same order.
1. We actually use WooCommerce for all our e-commerce requirement, in this particular case you can simply hide the add to cart and price using custom CSS and that should do the job for you.
2. You will require to use an additional WooCommerce add on for the brand, we have not tried any specific add on but found this that you can check, please read detailed info on the plugin first => https://bit.ly/35WFZR0
3. This is definitely possible, you should actually see this in our demo as well => https://bit.ly/35TzRci and this can be done using our Mega Menu, you can read more about it here => https://bit.ly/30rZOyy
4. This will require an advanced search plugin actually, our current search does not have customized search options.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello, how can I switch off a modal? Site-owner can’t seem to find where modal popup has been setup. So how can I switch it off then?
Hello @PixelPrinses
The Modal can be placed anywhere on the page or on footer actually if its triggered from every page, however you need to look for Modal element and that should tell you where the Modal is placed, if you need our assistance in this case please open a support ticket and we will further assist you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Well, someone else asked me to help her with her site, so it’s not mine. I will ask her to open a new support ticket. Thanks.
Hello PixelPrinses
We will gladly assist them, soon as they open up a support ticket with us
Thanks
-Ammar
Why can’t the event countdown automatically go to the next event in my calendar? It seriously painful to be manually updating event every time.
Hi
Currently this is not a feature in the given setup. If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
Thank you, Shaminder
Hi Unfortunately I’m not able to open a ticket on your support site (there’s a note that my support period expired but there are still 3 months left…)
I have a problem with portfolio items. They should link to an external URL. For title, this works but not for image, even “Custom Link URL On Archives” is filled in with absolute URL.
Thanks and kind regards Evi
Hi
This is quite odd as we do see your support as valid. Can you please check if you are using the correct email ID to login to support (incase you have multiple accounts). Also, please logout and clear all browser cache and log back into your support account.
Do let us know if this helps.
Once done, please create support ticket and do elaborate on your portfolio issue
We look forward to helping you!
Thank you, Shaminder
I purchased a support renewal, however on the Avada/Themefusion support page, it says my support is expired and I cannot create a ticket. I have urgent need for support, whenever I edit my single page site using Fusion builder, the page changes its code and comes back with “Content Error”, so the editor stops working. Need help FAST, thank you!
Hi
We would request you to please logout, clear browser cache and log back in once again. This should fix the issue and you should be able to add in new support ticket
We look forward to helping you!
Thank you, Shaminder
How do we obtain tax-exemption status for a US Government organization that wishes to purchase the Avada theme?
Hi there
For that we would recommend that you contact Envato directly. They will be able to assist you with this > https://help.market.envato.com/hc/en-us
Thank you kindly, MB
Feature Request: Set an notice of some sort when css code is added to per page code sectio, rather than the general css settings. See: http://prntscr.com/qnkttg This is really the best way to add custom css for single page use, but easy to forget it’s there without seeing it. Thanks!
Hello @GreenixMKTG
You can send all your feature requests and suggestions via our contact form here => https://theme-fusion.com/contact-us/
If you need any assistance regarding theme, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Is there a way to access ACF custom user fields in the wp default registration form. Thank you
Hello @ricardo2martinez
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
We just have extended our support license but within the support ticket system of theme fusion it still says “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.” Tried to Re Register the Envato Code and it says that this purchase code (where we extended the support) is already registered in this account, which is correct but the support license doesnt get renewed.
Hi
We would request you to please logout, clear browser cache and log back in once again. This should fix the issue and you should be able to add in new support ticket
We look forward to helping you!
Thank you, Shaminder
Receiving Woocomerce cart error on checkout as below. It has been suggested that the theme is using this method and this method has become obsolete in the new version of WooCommerce?
When WooCommerce Dynamic Pricing plugin is deactivated – then error notice of at cart is ‘Notice: WC_Customer::get_country is deprecated since version 3.0! Use WC_Customer::get_billing_country instead. in /var/www/vhosts/domainname.com/httpdocs/wp-includes/functions.php on line 4648’.
Any fix for this issue with the theme?
Hello @designyard
Please make sure that you are using latest version of WooCommerce aswell as Avada as I do not see any such notice on my end, if however the issue persists please open a support ticket and our team will get back to you very soon.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, Does Fusion Builder work with a Wordpress.com Business account? Regards
Hi
Yes, the Fusion builder would work on wordpress.com
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi
We are unable to reach the site to check for the issue, Screenshot here
It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
try now pls. the site is open: http://www.elisabettasalerio.com/
Hello @semiombra
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
noted, but my support is expired and this problem came after an updated to the last version. so if you coul help me here. Thnaks
Hello @semiombra
We do not see any account created with this particular username on our end, also it is certainly not possible to troubleshoot this issue here on comments section and will require for you to open a support ticket with us, there is no issue reported with the gallery elements in our latest version 6.1.2 so this must be related to the setup that needs to be checked.
Please see this Envato help file on how to extend your item support -> http://bit.ly/1LQ4hvJ
Thanks
-Ammar
