26721 comments found.
how to update wpbakery? i still hae a old old version , i know i didn’t purchase wpbakery, but do you never udpadet this plugin?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your theme purchase code and we will provide you with the latest version.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! i´ve read all the tutorial and documentation about the portfolio and i dont know how it goes. i´ve a portfolio page but i dont know how to show all my portfolio items. Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, it is possible to have this view of products https://bridge216.qodeinteractive.com/?_ga=2.247475911.1388313319.1579019810-277993308.1576316792# in a different demo site. I am using another demo
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cant import theme
Hi there,
Please take a look at these two articles: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress-If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I am trying to reinstall your theme… but showing me Code is already registered for other domain
Could you please reset so i can install it again
Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Also, please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
i am trying to login but showing you don’t have account and when do try to do create an account it showing me that you already have a account… also tried to reset password but thing appear… could you please tell me how can i create a ticket and reset my code?
i wanted to installed fresh theme again…
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and we will help you out.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
email sent… please check
Hi again,
We have located your request, it will be answered as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just purchased your Bridge theme. After installation, I was requested to install some plugins including Bridge Core. Upon activation of Bridge Core plugin my website is crashing with this error:
"There has been a critical error on your website. Please check your site admin email inbox for instructions.Learn more about debugging in WordPress.”
When I deactivated the Bridge Core plugin the website starts working again.
Please help as Bridge Core plugin is compulsory to get the theme working.
Thank you.
Samuel Onah
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330498-How-To-Solve-The-Technical-Difficulties-or-WordPress-White-Screen-Of-Death-Or-HTTP-ERROR-500If you need further assitance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have done all that is requested as stated in the article yet no solution. I have created a support ticket since yesterday yet no response.
Hi again,
Please provide your request ID so we can check the status.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your response, here is the request helpcenter.qodeinteractive.com/hc/requests/14142
I appreciate your help.
Hi again,
Support agent has been informed, your request will be answered as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks, I would be standing by.
Hi there,
Your request has been answered.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your support, the support team are helping me to resolve the issue.
You’re welcome,
If there’s anything else, don’t hesitate to write in.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode Options will save out on every tab except for the General Options tab. We have deactivated all plugins and are still getting the issue. Thoughts?
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I’ve bought the theme a couple of times but the last time I bought it I couldn’t find the option of choosing an image depending on the category, just like this website: https://ngd.com.ar/nuestros-trabajos/
Do you still have this kind of element?
Hi there,
Could you please let us know the name of this element? Thank you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t remember the name, sorry. It was like a “filter” that allows to choose different categories of images…
Hi again,
Perhaps you are referring to the Masonry Gallery?
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
yes, but I wanna let the user choose the category when they are on the website instead of putting myself the specific category on the settings…
Hi again,
Perhaps you are referring to the Portfolio list. You can display the filter if you like in the element options.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
oohhh thanks! That’s it 
You’re welcome!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code, your site url and your wp admin credentials and we will investigate on this.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys, My domain is register in a domain who doesn’t exist anymore, so I can’t use it. How could I do ? I bought a licence that i can’t use anymore… Thanks !
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and we will help you out.
Also, please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – I have purchased this theme, and must have loaded it on an old domain previously. Now I can’t use it on the domain I would like to (as I must not have deregistered it). Please can do you deregister it please from my previous domain so I can use on ONE domain. Thank you.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and we will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I can’t charge the demo 295.
https://bridge295.qodeinteractive.com/portfolio_page/shadows-of-the-past/I didn’t find it in the importing options. What I have to do?
Hi there,
We would need to investigate on this.
please submit a request on our helpcenter and include your site url and wp admin credentials and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want to create a Directory and listing style using Maps Marker Pro instead of Google Maps. Is it compatible with your theme? woocommerce plugin with search and mapping functions) Best regards.
Hi there,
Thank you for taking interest in our theme!
We haven’t tested this plugin with our theme, but you can try it yourself.
If there’s anything else, feel free to ask!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I made a demo for a customer that finally didn’t paid. Now i want to use the theme again and now i get a new, upsetting message “Code is already registered for other domain”
This is awkward and unfair. How do I unregister the failed domain?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello How i can install “qode-demos-filter-holder show ” like dispaly in demo page . Thank you
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I renegenerate purchase code. Because I forgot to an another template the purchase code.
Hi there,
If you somehow cannot find your purchase code please check our article about it here.
Also do note that one theme is for one purchase code only and you can read more about registration and deregistation of your purchase code here.
I hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Can I combine different sections and headers from other demo pages? Also, I want to to use search in the header menu. I need a mega menu, and newsletter. Are all this possible?
Thanks.
Hi there,
Thanks for taking an interest in our theme!
1.With our theme you will be able to choose from different demo content. Once you import a demo content to your website you will have all pages and settings that comes with that particular demo. Yes, you could mix all elements from different demos in one site. Regarding combining demos, it is good practice to install WordPress on your local machine (localhost) and then to try different demos. In this way you can see which options we used and you can reproduce that on your live page.
2. Search can be added to the header within our themes options if you navigate to Appearance > Widget and simply add the Search widget to the Header widget Area.
3. As for the mega menu you may check our tutorial here and it is for sure possible.
4. To add a newsletter signup form, or any other form we recommend using Contact Form 7 plugin that is fully integrated with our theme. To get more familiar with this plugin please have a closer look at http://contactform7.com/docs/
Do let us know if you have any additional questions.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Our Support run out 
we have big problem because we can’t update the theme, we’re encountering error in the modules when trying to update it.
Hi there,
To properly update the theme please follow our guidance over here it is important that you updated both the theme and its plugins.
I hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to have all the product pages w/o the header image that the shop page uses?
Hi there,
Your Single product inherits the title from your Shop page which is set in Woocomerce settings. So if you do not want to display the title you may remove it from the Shop page settings on the page. https://www.screencast.com/t/RolcLmUuIf you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to use Elementor to create a custom Woocommerce Single Product Page (and/or product page template)?
Alternatively do you have any documentation for how to customize the Product Page using the Qode backend?
Hi there,
You should know that the Single product page is a template and there is no option within the theme to edit it with Elementor plugin, rather you will find fields which you can edit and it will have a predefined layout.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
If there’s another demo that has a product page layout that we prefer over the one that’s part of the demo we used, is it possible to import that product page template and use it instead?
Also, same question about blog format as the Farmers Market demo that I’m using wasn’t built with a blog section, so would like to use another demo’s blog format if possible.
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
