23249 comments found.
if page is refresh after product is in cart, then cart option won’t appear anymore! content in class=”cart-popup widget_shopping_cart” will not show again.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Best Regards.
Thanks for fast reply!
I’m on latest version, using shop demo 30. I don’t use revolution slider, plus the visual add-ons is unnecessary for me. I did the 3 idea you suggest, but the problem continuous. Any suggestion?
Just to inform, I don’t use any cache plugin.
Hello,
Now, Please remain your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Best Regards.
No need… I found the problem. wc-cart-fragments was disabled by me. Thanks anyway!
Sound’s Good!!! 
Hello, Please tell me hos to add video of my product to be in thunmbnail? Thanks
Hello,
Sorry to say that but there is no option in the Theme for it, you have to use any third party plugin for it otherwise, this requires Customization.
Best Regards.
Hello kindly reset my license
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Bonjour tout le monde, s’il vous plaît j’ai problème sur mon thème Porto; la page d’accueille ne s’affiche pas, juste le Header et le footer qui apparaissent. Pouvez-vous m’aider s’il vous plaît et merci d’avance.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you the best possible solution.
Best Regards.
Bonjour, je n’arrive pas à vous contacter sur le support un message s’affiche en me disant ” Code d’achat déjà utilisé.” et pourtant c’est la première fois que je vous contacte. Comment dois-je faire s’il vous plaît, merci d’avance
Hello,
OK, Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will create the support account for you.
Best Regards.
Bonjour,
Merci beaucoup, je vous ai envoyé un mail avec mon code d’achat.
cordialement.
Hello,
Can you please let me know your email so that I’ll pass it to the support department for checking your query on top priority.
Best Regards.
Hi, how I can align menu to the left in header builder – https://prnt.sc/qoi9s4 – I have choosed align left in theme optioms – https://prnt.sc/qoia5b
Hello,
You have to change it using Custom CSS, Please share your Live site URL with me so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Hey, here’s link – http://nowa.geriatrycznecentrummedyczne.pl/
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main .header-right {
justify-content: initial !important;
}
Best Regards.
works great, thank you!
Most Welcome!!!..
how to change the share buttons from post?
Hello,
You can turn ON/OFF the share for Post/Products from Porto >> Theme Options >> Social Share: https://ibb.co/JkBgrhP
Best Regards.
Done… thanks!
Most Welcome!!!
.
Hi the theme is really beautiful and really its difficult to change banner images though, where can I do that the documentation is not clear for about that ?
Hi again, my bad and again great theme
Hello,
You will find our Live Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You will find all the FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You will find all the support video’s here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Furthermore, you can contact us at any time so our experts will reply to you with the solution to your query.
Best Regards.
how can i upload an animation picture in mp4 ?
Hello,
You can simply upload all the media from WP-Dashboard >> Media: https://ibb.co/9cCxbHc
Best Regards.
hey how con i link my fb, insta and all the other social media to the icons ?
Hello,
For Header Social Share Icons, you can set the URL from Porto >> Theme Options >> Header >> Social Links: https://ibb.co/qn2kxvD
For Post/Products, You can only turn ON/OFF the Social Share Icons from Porto >> Theme Options >> Social Share: https://ibb.co/jDmLQ97
Best Regards.
before purchase i want to know is it full Elementor and Dokan plugin supported ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with Elementor and Dokan plugin and Dokan plugin is included in the Theme package as well.
Best Regards.
i purchased this template,, but its not updated my revolutionslider and wp bakery..? what is this?
Hello,
You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! I like to deregister my license code and use it somewhere else. I appreciate your time. Thanks!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, In the “Product Archives” and “Product Layout” options, is it possible to have a slightly transparent colored background just on the name of the products (with no overlay on all the picture) ? View here : https://bijouxpavone.fr/product-category/broches/broches-circus/ Thanks
Hello,
Yes, you can, Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and choose/select/set Content on image layout as shown in this screenshot: https://ibb.co/nMM9m6H
Best Regards.
Hi, could you please reset my purchase code?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello! I’m interested to purchase Porto Wordpress but I have some doubts. I saw that Porto is multisite compatible. I already have my mainsite built with Norebro Native theme. I need to install Porto to a sub-domain in a multisite network. Porto.mysite.com I saw that Porto also supports multivendor (haven’t decided which multivendor plugin to buy). I also saw that when a user tries to register an account on Porto, they need to select if they want to buy or sell (customer / seller). I imagine there are 2 user roles in wordpress (buyer and seller. Obviously using a multivendor plugin for that demo).
What I don’t understand is this: when a user visits mysite.com and registers an account on the mainsite, will they also be registered as user on porto.mysite.com? And if the answer is yes, what role will they have?
Is there any possibility they users will register on the mainsite at mysite.com and have access (be assigned) to all the sub-websites in the network?
Also, is there any chance that I could have my main site at app.mysite.com and users register from there?
After registration, users should be able to navigate to porto.mysite.com and already be logged in (since it’s the same network).
Ps: I won’t use domain mapping.
Thank you!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can use Porto WordPress on Multisite as well.
2. Yes, Porto WordPress is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins
And you will find the Dokan Multivendor plugin in the Theme Package.
3. No, When the Customer will register on your main site, It will not register on your Domain site having Porto Installed on it, Registration functionality is provided by the WooCommerce plugin, and the Customer must have to Register on the Domain site having Porto Installed on it.
4. Sorry to say that but this is most related to the Multisite issue, not related to the Theme, I suggest you ask into WordPress Community or you can use any third-party plugin for it.
Best Regards.
Hi! Is it safe to to switch to PHP 7.4 on your theme? Regards!
Hello,
Sorry to say that but we are woking on the new Theme update for now, Please do not upgrade your PHP version as 7.4, Once we will test it with the Theme we will officially write in the Theme Change log.
Best Regards.
Hello! Thank you for your answer. Then I’ll wait! Regards Daniel
Most Welcome!!..
Thanx…
Hi! I would like to display images on my product categories. After switching to ‘show only product categogies’ on shop page my images starts to flash and there is a lot white space. See the image below.
https://imgur.com/a/v8ivEaZHello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you on your site.
Best Regards.
Where can I find the source code of the part in the photo?
(/themes/porto/woocommerce/... ???)
Hello,
Please read and follow the instructions written in below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
https://smartwave.freshdesk.com/support/solutions/articles/12000060292--34-how-to-remove-product-data-tabs-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000060996--36-how-to-reorder-product-data-tabs-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000060995--35-how-to-rename-product-data-tabs-from-single-product-page
Best Regards.
a pre-purchase question: why is it very heavy compared to competitors? how much does the archive weigh? I don’t want it to slow down my site. Thank you
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Porto is Super Fast Theme, You can check all our Pre-Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And you can test our same Demo site on GTMatrix you will find the result.
Best Regards.
hi,
i change domain but not working licence key.
help please.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
unlike other woocommerce themes, I can’t seem to get the images to all scale appropriately – even with smart size plugin, etc. Is there an option/setting that I’m missing? It’s really annoying to see a category page, completely out of alignment – and we have thousands of products, it’s crazy to think we’d have to manually resize every product image…???
Hello,
The size of images has been set from WooCommerce, You can change the size of images from WooCommerce setting, Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
And obviously the size of the images depends on the layout of the Single Product Page and Layout you are using, so you can check with changing the Layout as well for Single Product Pages from Porto >> Theme Options >> WooCommerce >> Single Product.
Best Regards.
