23241 comments found.
hello if i use the porto single product http://prntscr.com/qpekhw is there a way to make background of product transparent ? as in this my previous theme ? http://prntscr.com/qpekrq even if i use the porto products http://prntscr.com/qpemlc
Hello,
By default products background is transparent if you upload png picture for product that will work for you by default there is no background color set in product image container. For example i upload this png image as shown in screenshot http://prnt.sc/qpfl0t
And after that you can see it uploaded as png image there is no background it clearly shows in screenshot: http://prnt.sc/qpfl9
And when i upload product you can see product image is totally transparent there is no background shade appearing:http://prnt.sc/qpflk
So you just need to upload transparent background images and check you will find no issue at all.
Best Regards.
Hello,
Please contact us via our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Best Regards.
i’ve open a ticket
Hello,
Please be patience now, today is Sunday a weekend and our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
once your support ticket will resolved you will get the reply of your support ticket.
Best Regards.
How can the WPBakery Page Builder be accessed in the Blocks area in Wordpress admin? Currently genereated shortcodes have to be built on a page and then manually copied to a block content. It would be smoother to be able to access everything directly on the block page, like when editing a normal page where there are two blue buttons to enable the page builder. 
Hello,
Please go to WP-Dashboard >> WP Page Builder >> Role Manager and check YES to Block Custom Post Type as showing in this screenshot: https://ibb.co/YkK55f9
, Save changes and check your site after removing the browser cache.
Best Regards.
edit-
Hi there, i have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!!
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the purchase code PDF file so we will check and solve the issue for you.
Best Regards.
We have a big issue with the theme. From now to then we have no chance to save something. When i deactivate the theme the issue is solved. So i have try to install the newest vesion manually (automatically update does not works because the license key filed is empty, i have no chance to insert the key because i can not save). After update the issue is the same. What can we do?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 26/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello how to make heigth of menu less high… i need more compact http://prntscr.com/qoyytg
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .main-menu>li.menu-item>a {
padding: 20px 16px 20px 16px !important;
}
.fixed-header #header .header-main .header-center {
padding-top: 0px !important;
padding-bottom: 0px !important;
}
Best Regards.
thanks
Most Welcome!!!
When I want to adjust the Slovak language in “loco translate” only one does not work. Other languages go.
How do I fix this error?
Hello,
It is wokring perfectly fine at my end, Can you please once again make sure by following this video: https://www.youtube.com/watch?v=z_X4mELtYDM&t=40s
, I hope it will help you.
Best Regards.
Hello,
I have had an issue with a plugin, Yith Wishlist. I’ve been using this plugin on my site since installing the porto theme. The wishlist stopped working. I reached out to Yith which gave me a series of task to perform to make the plugin work with the porto theme but in turn was told to contact the theme developer because the issues is with the theme and not them.
I would like to continue to use this plugin on my site because it worked well at one time. Can you look into this as to how Yith became “not compatible” with the porto theme? poochyandzoey.com
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Best Regards.
Hi (Side Navigation Copyright (Header Type: Side)
how can I add a submenu right here in the footer?
Hello,
Sorry to say that but this is not possible to set Menu/SubMenu there because it is the Header Bottom not the Footer Bottom, This requires Customization.
Best Regards.
ok, i have now created a block and integrated it into blog (content inner bottom). Unfortunately, this is only visible on the entire blog. Is it not available at the Singe Post?
Hello,
To show a block an inner content bottom location on single product page you need to paste block slug in single post inner content bottom area.
For that edit any post and scroll down to find inner content bottom block section as shown in screenshot: http://prnt.sc/qpg4v7
and paste your block slug there and save post and check after removing browser cache you find your block content at the same position.
Best Regards.
HI, been trying to remove the Contact Info (Icon and numbers on the header) ive removed the code under theme options, but its still showing, ive also renewed my cache and history. its still here, any tips? Ty
HI, been trying to remove the Contact Info (Icon and numbers on the header) ive removed the code under theme options, but its still showing, ive also renewed my cache and history. its still here, any tips? Ty https://keepitsocial.ph/iksirshop
Hello,
First of all, you are using header Builder on your site, and the content at very top “Get Up to 40% OFF New-Season Styles * Limited time only.”, you can find and remove it from Porto >> Theme Options >> General >> HTML Block: https://ibb.co/Lhg2YjP
You can set/remove the social share in header from Porto >> Theme Options >> Header >> Social Links as showing in this screenshot: https://ibb.co/qn2kxvD
Best Regards.
Hi Sir how can I edit the slider? Thanks
Hello,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056892--18-home-page-slider-configuration-slider-images-and-text-changing-slider-button-url-link-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000057396--24-how-to-configure-porto-inter-active-banner-home-page-slider
Best Regards.
hi , Does porto theme support WooCommerce Currency Switche plugin and has no effect?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress fully compaitable with WOOCS plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/
Best Regards.
if page is refresh after product is in cart, then cart option won’t appear anymore! content in class=”cart-popup widget_shopping_cart” will not show again.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Best Regards.
Thanks for fast reply!
I’m on latest version, using shop demo 30. I don’t use revolution slider, plus the visual add-ons is unnecessary for me. I did the 3 idea you suggest, but the problem continuous. Any suggestion?
Just to inform, I don’t use any cache plugin.
Hello,
Now, Please remain your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Best Regards.
No need… I found the problem. wc-cart-fragments was disabled by me. Thanks anyway!
Sound’s Good!!!
Hello, Please tell me hos to add video of my product to be in thunmbnail? Thanks
Hello,
Sorry to say that but there is no option in the Theme for it, you have to use any third party plugin for it otherwise, this requires Customization.
Best Regards.
Hello kindly reset my license
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Bonjour tout le monde, s’il vous plaît j’ai problème sur mon thème Porto; la page d’accueille ne s’affiche pas, juste le Header et le footer qui apparaissent. Pouvez-vous m’aider s’il vous plaît et merci d’avance.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so our experts will check it for you and provide you the best possible solution.
Best Regards.
Bonjour, je n’arrive pas à vous contacter sur le support un message s’affiche en me disant ” Code d’achat déjà utilisé.” et pourtant c’est la première fois que je vous contacte. Comment dois-je faire s’il vous plaît, merci d’avance
Hello,
OK, Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will create the support account for you.
Best Regards.
Bonjour,
Merci beaucoup, je vous ai envoyé un mail avec mon code d’achat.
cordialement.
Hello,
Can you please let me know your email so that I’ll pass it to the support department for checking your query on top priority.
Best Regards.
Hi, how I can align menu to the left in header builder – https://prnt.sc/qoi9s4 – I have choosed align left in theme optioms – https://prnt.sc/qoia5b
Hello,
You have to change it using Custom CSS, Please share your Live site URL with me so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Hey, here’s link – http://nowa.geriatrycznecentrummedyczne.pl/
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .header-main .header-right {
justify-content: initial !important;
}
Best Regards.
works great, thank you!
Most Welcome!!!..
how to change the share buttons from post?
Hello,
You can turn ON/OFF the share for Post/Products from Porto >> Theme Options >> Social Share: https://ibb.co/JkBgrhP
Best Regards.
Done… thanks!
Most Welcome!!!
.
Hi the theme is really beautiful and really its difficult to change banner images though, where can I do that the documentation is not clear for about that ?
Hi again, my bad and again great theme
Hello,
You will find our Live Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
You will find all the FAQ’s here:
https://smartwave.freshdesk.com/support/solutions/folders/5000171807
You will find all the support video’s here:
https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber
Furthermore, you can contact us at any time so our experts will reply to you with the solution to your query.
Best Regards.
how can i upload an animation picture in mp4 ?
Hello,
You can simply upload all the media from WP-Dashboard >> Media: https://ibb.co/9cCxbHc
Best Regards.
hey how con i link my fb, insta and all the other social media to the icons ?
Hello,
For Header Social Share Icons, you can set the URL from Porto >> Theme Options >> Header >> Social Links: https://ibb.co/qn2kxvD
For Post/Products, You can only turn ON/OFF the Social Share Icons from Porto >> Theme Options >> Social Share: https://ibb.co/jDmLQ97
Best Regards.
