23243 comments found.
Hi, i would like to ask the following question. I bought the theme 2 years ago for one website but that website is no longer available. can i use the theme on new website?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
thank you very much
Most Welcome!!! 
hello, my client purchase you theme. I want to change the background color of the mobile menu I tired to change it from porto>theme option>skin>Mobile Menu >Mobile Menu Panel but did not work. WHY?
Hello,
Please contact us via our support system with your client product purchase code to get the free support for the Porto WordPress theme.
Best Regards.
The demo does not work right now.
Hello,
It is again working now, Please check now after removing the browser cache.
Best Regards.
More of a feature request – In theme options under Header -> Social Links can you add Google? Google Plus is there, but that no longer exists. Many clients like to add a Google button that links to their review page. The fa-google icon exists so it would just be a matter of adding it to the theme options. Thanks in advance!
Hello,
No, Sorry to say that but there is no Options for Google Share for now, and yes you are right, Google + is no more working now so, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
How to remove porto-carousel on search page
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059605--30-how-to-set-choose-change-search-result-page-layout-
And after reading the above article you will need to read this article as well:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
Best Regards.
Can you please check provided URLs are working?
Hello,
Please check again after removing the browser cache, It is working now.
Best Regards.
PHP Notice: Undefined variable: global_tab_title in /home/chilev6/public_html/andesvapor.com/wp-content/themes/porto/woocommerce/single-product/tabs/tabs.php on line 28 That Notice remains on the Theme, please update to fix.
Also I am getting an Error Table: Error Table ‘chilev6_andesvapor.com.wpiu_categorymeta’ doesn’t exist de la base de datos de WordPress para la consulta SELECT category_id, meta_key, meta_value FROM wpiu_categorymeta WHERE category_id IN (365) ORDER BY meta_id ASC realizada por require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/themes/porto/index.php’), get_footer, locate_template, load_template, require_once(’/themes/porto-child/footer.php’), wp_footer, do_action(‘wp_footer’), WP_Hook->do_action, WP_Hook->apply_filters, Porto_Dynamic_Style->output_custom_js_body, porto_get_meta_value, get_metadata, update_meta_cache
Do you know any way to create again the missing tables?
Best regards
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
I am not sure this is the right place to ask this question but I am having enormous difficulties finding the answer and it may be a common problem for other people too.
My site is in Bulgarian language but there are still some phrases from WooCommerce which are not translated. I uploaded a .mo and .po file via FTP to the /wp-content/plugins/woocommerce/i18n/languages folder but what should I do next to activate these files within Wordpress so that the translations take effect? It seems so hard to find how to translate phrases it’s unbelievable…
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so its better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Hi,
I did all of what you described, but not all phrases are translated. Examples include widely used phrases such as “Featured Products” or “Related Products”. I see the translation in Bulgarian language in the .po file, it’s there, but I can’t change it on my website. I must be missing something… How can I solve my issue, should I create a support ticket?
Thanks
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so that our experts will check and solve it for you on your sie or provide you the best possible solution for it.
Best Regards.
Hi I would like to install a demo SHOP but use the home of a classic theme: https://www.portotheme.com/wordpress/porto/portfolio3/
That is, I would like my home to be with portfolio3 but have all the shop functions inside.
How best to do it?
Thank you.
Hello,
No, sorry to say that but this is not possible you can only Import the Single Demo on a single site at a single time. But I have a workaround for you .
You can Import any Store Demo on your site as per your requirements then use Porto Studio functionality and Import any of the other Demo pages on your site as per your requirements:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
I hope it helps.
Best Regards.
Hi, before purchasing I would like to know if in the single product theme you can customize the title’s animation? And Can I have multiple version e.g. black headphone, red headphone, M size shirt, L size shirt.
Also can I have a shop page with multiple products?
Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can Customize the Title Animation easily, It is basically the WP Bakery element and you can Customize it easily.
Yes. you can create multiple versions of your products and you can use Theme Built-in Color and Image Swatches as well, I have cretaed a video for you please watch it here: https://jmp.sh/Fd7K6ti
Yes, you can create a Shop page with multiple products as well.
Best Regards.
You mean it is possible in the single product theme to create another shop page for multiple products?
Hello,
The Archive Shop page will be only one, but you can create multiple pages like Shop Page using Porto and WooCommerce elements.
Best Regards.
Possible all within one website e.g. example.com? Thanks
Hello,
Yes, It is possible.
Best Regards.
I have a message that WPBakery Page Builder has a new version 6.1, how can this plugin be updated to this new version given that the licence for it was together with the Porto theme that I purchased?
Hello,
Please download the very latest version of the plugin from below given article and delete the old version of the plugin from your site and Install the latest downloadable one.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Great thanks, will be checking this directory in the future
Most Welcome!!!
I am using a Porto Child theme and I saw a notification in Wordpress that it contains outdated copies of these two WooCommerce template files:
porto/woocommerce/myaccount/lost-password-confirmation.php – version 3.5.2 is out of date. The core version is 3.9.0 porto/woocommerce/single-product/related.php – version 3.0.0 is out of date. The core version is 3.9.0
Can these template files be fixed please?
Hello,
Yes, The latest WooCommerce plugin update 3.9.0 has done a couple of Theme templated outdated and we already noticed that we are working on the new Theme update in which we will update those templates as well. So please be patience till that and go with it for a while till the new Theme update will release, It will not harm your site.
Best Regards.
Great, thank you for the very quick response.
Most Welcome!!
Hi, can you tell me if this theme is compatible with any of the dynamic pricing plugins? I need to implement quantity and role based discounts. I am looking at using “Dynamic Pricing by WooCommerce” (https://woocommerce.com/products/dynamic-pricing/) or “WooCommerce Dynamic Pricing & Discounts” by Codecanyon(https://codecanyon.net/item/woocommerce-dynamic-pricing-discounts/7119279).
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested any of the third party plugin with the theme for this reason, If you want to use any third party plugin you can use it as per your requirements.
Best Regards.
Is it possible to make the checkout page 2 columns instead of 3? Hoping to place Billing Details in one Column and Order Review/Payments Methods in the second column. I am considering this theme but this is something I need to understand first. Thanks!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can change the layout like 2 columns for checkout page using Theme Options as showing in this screenshot: https://ibb.co/4sbDRrC
You can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop2/checkout/
Best Regards.
Thank you for the response. I’m trying to have the Billing / Shipping in the 1st column and then the Order Details / Payment options in the 2nd column. Is that possible? So the plan would be to use version 2, but instead of 3 columns, combine column 2 & 3 into 1 column. Does that make sense?
Hello,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Best Regards.
Dear support,
Can you suggest me for the pages, my home page how to do the layout as panoramic size? Also my products in panoramic layout ?
thanks regards
Hello,
You can change the possible given layout for your site from Porto >> Theme Options >> General: https://ibb.co/XVMncnP
Please make sure that you have set/selected the Body Wrapper as “Boxed” from Appearance >> Theme Options >> General and then set the Container Max Width (px) from Appearance >> Theme Options >> Skin >> Layout as per your requirements it will work for you.
It only works with and for the Boxed Layout.
I hope this is all clear makes sense.
Regarding Products Layout, You can change it from Porto >> Theme Options >> WooCommerce >> Product Archives for Shop/Category Pages and for Single Product Page you can change from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements.
Best Regards.
Dear Support,
The body wrapper option is not appearing in my theme. Porto >> Theme Options >> General https://www.candleart.es/size.JPGAny suggestion ? Can be something of the server ?
thanks regards. Joaquin
Hello,
This Seems to be your site Child Theme issue OR the third party plugin confliction issue.
Please once check after activating the Parent-Theme and check your site after removing the browser cache, If your issue will resolve, It means the issue from your Child Theme only and you have to contact your developer for checking and solving your Child Theme Customization issue for you.
OR
Please once check after deactivating all the third-party plugins and check your site after removing the browser cache, Hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
If still, your issue will not solve then please contact us via our support system with your site WP-Admin Login details so we will check and solve it for you.
Best Regards.
Dear support,
Regarding the panoramic issue in my web. (Button to do that is not appearing).
Having support throw distance in our control panel, is difficult according business policy.
You mean I have to activate another theme and activating again the Porto Theme? I have already clean the cache and the problem persists.
thanks for your help, regards, Joaquín
Hello,
No, I mean if you are using Porto Child Theme, then deactivate it and Activate the Porto Parent Theme and check back.
OR
Please once check after deactivating all the third-party plugins on your site and check your site after removing the browser cache, If the issue will solve then you have to activate all the third-party plugins again one by one and check which one is creating an issue on your site.
Otherwise, clone your site on a test site and share that test site Login details with us via our support system so we will check it for you.
Best Regards.
please deactivate purchase code login kotostrup mateuszsalamon.dfirma.pl
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
I purchased a theme from you guys but its needing for me to install ’’WPBakery Page Builder”, but when I do try to install it, it says FAILED and same thing for some Revolution slider
Hello,
You can download the latest plugins from this article and Install it on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
Hi, I would like to have a single-product-page design combined with catalog shop design. Is that possible? And in future, can I go back to drawing board to choose new design?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to have a single-product-page design combined with catalog shop design, and Yes in future you can go back to the drawing board to choose a new design.
Best Regards.
We are facing Following issue on 3.9.0 WooCommerce version: 3.9.0
porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0, porto/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0,
Hello,
Yes, The latest WooCommerce plugin update 3.9.0 has done a couple of Theme templated outdated and we already noticed that we are working on the new Theme update in which we will update those templates as well. So please be patience till that and go with it for a while till the new Theme update will release, It will not harm your site.
Best Regards.
Hi there, I am experminting your theme on my localhost. I found few problems, one of them is that I can’t change this https://ibb.co/MVf1Nkb. I found you saying in another comment to do the same, but that’s not happening https://prnt.sc/ghazky ..
Sorry for testing without paying but I never buy things before testing. Best
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
No, I have mentioned this.. I don’t buy before testing as refund is not possible here on themeforest.
Hello,
Then Can you please tell me from where you got the Theme which you are testing?
Best Regards.
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color value in the given code as per your requirements.
.sidebar-menu>li#nav-menu-item-2440 a {
font-weight: 900 !important;
color: red !important;
}
.sidebar-menu>li#nav-menu-item-1965 a {
font-weight: 900 !important;
color: red !important;
}
.sidebar-menu>li#nav-menu-item-1966 a {
font-weight: 900 !important;
color: red !important;
}
Best Regards.
