26721 comments found.
Hi there,
Please try now.
This was a server issue that should be resolved. If you still can’t acccess it, please provide a screenshot of the result.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey guys. I am trying to figure the masonry blog. everything is working great – except for video posts. The video iframe is showing at a standard size of 800×450, regardless of the size of the column. (ie its not responsive). I noticed in the blog_masonry-loop.php the iframe coding sets a width=”800’ and height=”450” can this be updated so that the video posts display within the correct column widths?
http://kyoyogahealth.haildesign.com.au/studio-news/TIA.
Hi there,
Please try updating your theme and theme plugins. You can do this by following the steps from this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, How do I stop background image from repeating when set to “Initial/Default” in the Quode Element Holder?
Hi there,
Please try uploading a large enough image. When the content exceeds the height of the image, the image will be repeated.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
where do I buy and extended license?
Hi there,
Please take a look at this article: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your prompt response. I’m trying to get an extended license, basically, I want to use your theme in different domains. How much will it cost? and where can I get it?
The link you sent me is related to extending item support.
Thanks in advance.
Hi again,
Sorry about this mistake.
You can buy the extended license on Bridge page, like in the screenhsot: http://prntscr.com/quxr9k
And on this link you can read about the difference between the regular and extended license: https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I was setup Bridge at my wordpress site. Domain name is : https://carsambaayakkabisi.com
First, i entered purchased code then i try install a demo but install failed. When the site is mixed, i deleted all database. Then re-try to install demo but i am getting an error which is : Code is already registered for other domain
Now i cant setup any demo content. My license code not working. I cannot open a support request cause the license has expired.
Please help me.
Hi there,
Please send a mail to helcenter@qodeinteractive.com and include your purchase code and we will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Quode, I sent e-mail, i am waiting for your reply. Thanks for your help
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
helcenter@qodeinteractive.comİletim raporu:
Reporting-MTA: dns; mx10.ewdhosting.com
My msil address is : info@alfadizayn.com. Please hel me. I am waiting gor a solution since 12 hours. Please help me
Hi again,
There is a typo in the mail address we provided. We are really sorry about this mistake.
Please send a mail to helpcenter@qodeinteractive.com and we will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
sorry. I have a mistake, I didn’t check the mail. overlooked. I sent you a mail now. please check.
Hi again,
We received your mail, it will be answered as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would just like to know what is the name of the cursive/handwritten font on the images from the pole dancing theme shown here: https://shaunieoneal.com/wp-content/uploads/2017/12/home-single-image-1.png
Hi there,
Please let us know which demo you are using.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
We are not no longer able to obtain the information on this particular font.
It’s either because our designers handmade the font or found a complete image on the web, or the designer didn’t specify the resources used.
Sorry for inconvenience, and thanks for understanding.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I purchased some extended support for Bridge but I don’t think I received any purchase code for this so I can’t login to the new support site. I have the Envato invoice and purchase confirmation but as it is just support not the theme (this time) I can’t login to support even though it says I still have 2 months left. Please can you advice. Many thanks
Hi there,
You need only the purchase code for the theme to be able to submit a request.
Please take a look at this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i have an issue on my site, testing on gtmetrix https://gtmetrix.com/reports/musicaperiltuomatrimonio.it/klDfCtjk The following resources have identical contents, but are served from different URLs. Serve these resources from a consistent URL to save 1 request(s) and 1.4KiB. so i contacted the revoution video player author plugin and he suggested to me : contact the theme creator to ask him how to deactivate the jquery.mousewheel.min.js loading. In this way you’ll have only one loading of jquery.mousewheel.min.js and it will be from our plugin.
https://musicaperiltuomatrimonio.it/wp-content/plugins/revolution_video_player/revolution_video_player/js/jquery.mousewheel.min.js https://musicaperiltuomatrimonio.it/wp-content/themes/bridge/js/plugins/jquery.mousewheel.min.jscan you tell me something? thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
my support exipred, as you know
Hi again,
Please find this file: wp-content/themes/bridge/functions.php and delete this line of code:
http://prntscr.com/qumkk9
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok thank you very much, ut i would avoid to loss modify when i upadates the next time. So i would use the function.php file in child theme that i alrready have…but in function.php file in child theme i have this rows : <?php
// enqueue the child theme stylesheet
Function wp_schools_enqueue_scripts() { wp_register_style( ‘childstyle’, get_stylesheet_directory_uri() . ’/style.css’ ); wp_enqueue_style( ‘childstyle’ ); } add_action( ‘wp_enqueue_scripts’, ‘wp_schools_enqueue_scripts’, 11);
if( is_admin() ) {
add_filter( 'script_loader_tag', 'tp_theme_filter_overrides' , 10, 4 );}
function tp_theme_filter_overrides( $tag, $handle ) {
return str_replace( 'defer', '', $tag );}
and i don’t remember why i have this lines of code…so how to integrate with it?
Hi again,
Please add this code to your child theme’s functions.php file:
function my_function() { wp_deregister_script(“mousewheel”); } add_action( ‘wp_enqueue_scripts’, ‘my_function’, 20);
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok thank you, but nothing changed 
now i have
<?php
// enqueue the child theme stylesheet
Function wp_schools_enqueue_scripts() { wp_register_style( ‘childstyle’, get_stylesheet_directory_uri() . ’/style.css’ ); wp_enqueue_style( ‘childstyle’ ); } add_action( ‘wp_enqueue_scripts’, ‘wp_schools_enqueue_scripts’, 11);
if( is_admin() ) {
add_filter( 'script_loader_tag', 'tp_theme_filter_overrides' , 10, 4 );}
function tp_theme_filter_overrides( $tag, $handle ) {
return str_replace( 'defer', '', $tag );function my_function() { wp_deregister_script(“mousewheel”); } add_action(
‘wp_enqueue_scripts’, ‘my_function’, 20);
}
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code, site url and wp admin credentials and we will investigate.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey, how can I activate the effect of “crossing out” / “score through” like in the menu of www.bridge283.qodeinteractive.com/
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Everythings worked fine, but we actually have some issues with the template now. When we use the menu, the pages does not load. Minwhile, if we go to the URL directly, the page does open so look like the problem is happening with the menu.
All the extensions have been desativated one by one and it doesn’t fixed it. All the extensions are updated.
Can you provide us some help please ?
Sincerely,
Hi there,
Please navigate to Settings >> Permalinks and click on the ‘save’ button.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you or the reply, we did try to change it, and change it back, but we still experience the issue. Look like it might come form the https, because the problem does not appear when we are on http
Hi again,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and we will investigate.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there! I am currently working on a website where I need “reverse_order” for mobile on rows. As your option in rows are not working I added;
@media (max-width: 768px) { .custom_reverse_order .section_inner .section_inner_margin { display: flex; flex-direction: column-reverse; } }
to the custom CSS, and added custom_reverse_order into the Rows Extra Class Name. The funny thing is, it is working – but not on every row. As you can see here;
http://sub.adistribution.ch/textilien/Any idea what this could be?
Thank you!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I have a problem submitting a ticket. it says (Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.) Even I just renewed my support agreement.
Kind Regards Moe
SOLVED
Hi there,
We’re glad you could manage 
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, i would khnow how to specify image dimensions in visual composer in info cards element. In gtmetrix i have this warning specify images dimensions https://gtmetrix.com/reports/musicaperiltuomatrimonio.it/VaFT2gHq but i dont know ow to reach it. If it was html code for me it was easy to add style=”width: ; height but in vc info card element i dont know can you suggest to me something about?
Hi there,
There is no way to specify image dimensions in this element.
It would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here: http://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Me again, Qode! 
How can I fix the white space below the footer area? I would like to keep the footer always at the bottom, even if there’s no content on the page. Is there some CSS rule to fix it? A jQuery?
Thanks agian!
Hi there,
The footer position depends on the content of the page. There is no way to keep it at the bottom if you don’t have any content on your page.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
That’s the normal behavior for the footer. The footer is displayed at the bottom of the content.
The minimum page height doesn’t exist in pixels, and this really depends of the height of the page content.
But there’s a workaround for this, you can use Qode Elements Holder shortcode to set up different padding for different screen sizes for your content to make sure that it’s adjusted to the bigger screen sizes.
Here’s a tutorial on how to set up it:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002758298-How-to-Use-the-Qode-Elements-Holder-with-the-Bridge-WordPress-Theme
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode!
1. Technical question… I’m using the Product List shortcode ordered by Menu Order – ASC and showing the category filter. The order works fine when All products are loaded at first time, but when applying a filter, the order is another. What criteria has the action when applying the filter and where could I change it to get the Menu Order. Here’s the link
2. I need to display posts list on three columns like on this link, but need that every row has the same height. I know its Blog Masonry I’m using, because it’s the only one that is near to what I need with filters… Is there a way to get the same height on every row or another solution?
Like always, thanks in advanced!
Hi there,
When you click on the category of the Product List, the menu order doesn’t work anymore and the products are displayed by the date when they have been published.
About the blog, there is no option to display posts with the same height. It would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Qode! Sorry not replying the message…
Thanks for the answer, had to change the date on all the products to display them as your referred and about the blog had to use another one.
Have a great day!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I need to totally remove the WooCommerce lightbox. Can you please help?
Patrizia
Hi there,
Achieving this would require some custom coding, but we are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers.
You can read more about it items not included in support here: http://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi there, how do i make the post title into h1 which is h2. when i edit blog_single-loop.php with h2 replacement with h1 it gives me h1 but with error on the content and post page get the structure broken. i need assistance asap plz
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
can look into my ticked Assigned to Danilo with Id #16130 please. I need to sort this out quicker
Hi there,
Support agent has been informed ,your request will be answered as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you
You’re welcome.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a problem with the woocommerce plug-in in the status section in woocommerce tells me that there are obsolete files in the theme, in fact some plug-ins like Checkout Field Editor does not work because of the theme. How can I do I have almost finished the site but I cannot go on if I have this big problem. How can you help me? Thanks Elisa
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have written to support three times already but no one has answered me yet. It is very urgent for me to solve this problem. Hi, I downloaded the latest version of the theme from the site, manually deleted the Bridge theme folder and then copied the theme folder that I downloaded today. Unfortunately, the problem remains … how can I solve it, please urgently meet my client tomorrow. Thanks Elisa
Hi again,
We located your request, it will be answered as soon as possible.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have bought this theme and it is asking me to activate WPBakery and the Layer and Revolution sliders. Where do I find these activation codes?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! I just have a site that change URL but is the same site and need to delete the old url to reactivate the code in the new one. My support has expired so even if I have the account with you guys i’m not able to put a support ticket for this. Can you help me? Thanks!
Hi there,
Please reach us at helpcenter@qodeinteractive.com and include your purchase code and we will assist you.
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!
You’re welcome!
Support
Video Tutorials
Qode
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
