39314 comments found.
Hi, i have a question about licenses. Can i build multiple websites with 1 license, or do i need one licence per website.
Hi
A single license is valid for a single website only. Additional sites will need additional licenses
You can find more details on licensing here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When I click on the icon that says “add to basket”/ “Details” it adds 2 of that product instead of one, but when I click on details and then add it adds correctly. Is there a way of forcing people to see “Details” rather than the shortcut add to basket. As it seems to cause a glitch where it is adding two of everything. Thankyou. My site is mattyscandles.co.uk
Hi
The behavior for the ‘add the basket’ button is quite odd and we would need backend access to check this. We can use custom CSS to hide the cart icon
We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When using a blog element to display for example 4 posts in grid format how can we get the alt image text to be attached to the thumbnail images?
Hi
We are unable to see a purchased batch on your username. Can you please let us know if you have purchased the theme from another user account? (please do let us know the username to verify the purchase)
Alt text for images can be added via the media library, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I added fusion builder element “any type” inside html editor “like tab html content”, I got html tags of that element inside the html editor, all things are rights, BUT How can I edit that added element VISUALLY not CODING ?
https://prnt.sc/qvy6qmHi
We can not have a builder interface inside a builder interface. For now, this is a limitation of the builders interface. You can make use of a new page, add the element in the builder and then right click, copy the element and paste it in your text block in the the other page
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Oh! This is a limitation, please fix it in future releases.
Hi
Actually, we do have a developers item for this and we do hope to create a interface for this soon. Creating this is not really quite easy, however our team is working towards it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Same issue with the Events plugin on the Church theme. Styling not the same as in the live demo.
Hi
We have not really been able to replicate a similar issue. Can you ensure your events calendar plugin was installed before the demo was imported
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi.. The error occurs when any version of Event Calendar above version 5 is installed. Prior to that it was ok. Yes.. plugin was installed / activate when the demo was imported. Same issue on all the demos that use Events Calendar.
Hi
You will need to disable the “use updated calendar designs” by going to WordPress admin panel dashboard → Events ⇒ Settings ⇒ Display. Screenshot here
Thank you, Shaminder
Did something happen with the Event Calendar? I just installed the “Avada University” demo.. the styling is all messed up and looks nothing like the theme fusion Demo Page. ( https://avada.theme-fusion.com/university/ )
Hi
We would need backend access and more details on the issue
We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi.. It happens when any version of Event Calendar above version 5 is installed. Prior to that it was ok. Yes.. plugin was installed when the demo was imported.
Hi
To avoid duplication, please do refer to your comment below
Thank you
logo looks ok on firefox but on chrome it looks small
Hi
Please ensure you are not using the same image for the logo and retina logo. Retina logo’s image needs to be double the size of the regular logo’s image
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
just installed on a working wordpress with another theme Avada, Your theme was successfully installed but get this error now: The site is experiencing technical difficulties. ticket number is 315872
Hi there
Your support ticket was sent in 7 minutes back, a member of our team will reply there in due course.
Thank you, MB
yes that is right. i did not mean that i have open the ticket long time ago.
Hi
Our team has replied to your issue.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Здравствуйте. Обновилась тема и начала запрашивать установить Fusion Core http://joxi.ru/KAgLDvyUX4y6kr но он не устанавливается, хотя помечен как “необходим”
Почему его не возможно установить?
Какая функция плагина Fusion Core?
Спасибо.
Hi there
Yes, the Fusion Core is required. When it comes to updating your theme please make sure that you follow these detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Я не увидел ответа… Все ссылки данные Вами я ранее читал и сделал всё как там описано. Но Fusion Core не устанавливается…
Поддержка закончилась http://joxi.ru/1A5k0NgCGn3b6m я сюда и пишу за помощью, так как больше не куда…
Вы хотите что бы я продлил платно поддержку для установления одного плагина, который при покупке входил в пакет Avada?
Hi there
Send an email to support@theme-fusion.com and reference this comment with a link so that we can identify you and we will assist you there.
Thank you kindly, MB
Здравствуйте.
Электронное письмо отослал на указанный Вами адрес. http://joxi.ru/EA4xG7qCOwgp1A Ответа пока нет… Мой email: b.shcherbina@gmail.com Не подскажете когда будет?
И хочу задать три вопроса?
1) LAYER SLIDER не работает, просит ключ активации, http://joxi.ru/eAOoxpJHpxNGnA, хотя изначально покупался с темой Avada.
Как его активировать?
2) Есть ли в теме Avada похожий элемент, http://joxi.ru/GrqkDOECkQXYe2 я немогу подобрать… Блок с картиной, заголовок текста и при наведении выплывает кнопка “далее”?
3) Совместима ли работа темы Avada с билдером elementor?
Спасибо.
Вот ещё и элемент “портфолио” пропал куда то http://joxi.ru/brRoyVMHYJ5Dam ...
Помогите, не пойму что с темой происходит? Я не знаю куда мне писать после окончания срока поддержки…
Hello @frantsuz
1. Please make sure that you are using the latest version of Avada and Fusion Builder that is 6.1.2 and 4.1.2 respectively.
2. Please make sure that your elements are not disabled from Fusion Builder > Settings Tab.
If however the issue persists, please send us an email to support@theme-fusion.com again, we will get back to you soon.
Thanks
-Ammar
Здравствуйте, Ammar.
1. Версия Avada 6.1.2 http://joxi.ru/zANoXENH6BbE0r
2. Версия Fusion Builder похоже 2.1.2. (посмотрите на скриншоте) http://joxi.ru/Vm61EqMHj4VxPr . Как мне его обновить принудительно? Нигде не вижу оповещения о возможности обновления до версии 4.1.2.
3. На скриншоте видно что все элементы включены, однако не вижу ,,портфолио,,..
Похоже проблема в устаревшей версии Fusion Builder похоже 2.1.2.? Как её мне обновить до 4.1.2.?
Вот скрин Fusion Patcher http://joxi.ru/xAeWwzkFgRJRjm здесь всё ок.?
Спасибо.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We would request you to please email on the support email ID mentioned in the comment about
We look forward to helping you!
Thank you, Shaminder
Hi guys, is it possible to create another menu on a page that sits under the main navigation? I just want it on one particular page to anchor to different sections.
A good example of this would be https://www.nandos.co.uk/food/menu
Thanks!
Hi there
Your example is a custom build for that particular site, to implement that in Avada would require a custom solution.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi, Im trying to update to the latest version – but i keep getting this Update package not available.
Hello @bella_3333
Can you please make sure that you do not have the ENVATO market plugin installed in this case? if yes please disable it and try to update again, if however the issue persists please open a support ticket and our team will get back to you very soon.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I am not able to register this theme on my domain. It says”Invalid token, or corresponding Envato account does not have Avada purchased.” though I have checked and followed all the steps. I don’t want to renew my support as I don’t feel the need for it. Can you please help me with sorting the issue?
Hi
We do understand you must have followed all the steps on the page to generate the token However it so happens, sometimes while generating the token we overlook the permissions that we need to give the Envato account to generate a valid token. I request you to please pay special attention to the checked boxes in the image here
Please ensure you have the same boxes checked
We also have documentation on checking what steps are needed to be taken when you get an invalid token message. Link here ⇒ https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/#invalid
Thank you, Shaminder
Hello,
is there a way to show search icon in mobile if I’m using menu version 2? It’s a problem…there should be a way to see search with any header….
Hello @ipergraphic
The search icon is not available for header-v2 right now due to the way each header layout works actually, each header has its own style and layout and enabling certain features on some will require customisation.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Dear Team, is it possible to add content before and after the products with the related filters on the woocommerce shop page? I would like to add titles, texts and images with the fusion builder, but if I add it I move the sidebar because it is currently fixed. Thanks for your help in advance.
Hello @SevenMediaLab
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there!
I don’t need support, but I wanted to let you know about an issue I discovered with your left side menu option. On things like iPad’s in portrait orientation (and presumably other tablets), if the user scrolls down, the menu does not move with them down the page. The side menu essentially scrolls up the page and disappears as the user moves down, creating an empty space on the side rather than how it works on desktop where the side navigation menu stays next to the content area as the user scrolls.
You can see it happen on this demo for example: https://avada.theme-fusion.com/resume/ Try it on an iPad and you’ll see that the menu does not stick with the user.
Hopefully you can get that fixed in a patch! Thank you!
Hello @ccgmodels
That is correct behaviour of how the side header works depending on the number of menu items / content on it, if the content on side header is more than above the fold there will be scrolling to see the rest of the header, if however the menu items are less the menu will act sticky, this is how it always works depending on the content, hope that was helpful, if you need further assistance with this please open a support ticket and our team will get back to you very soon.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there!
I don’t think you’re fully understanding what I’m telling you. It is NOT that the side menu is sliding up as you scroll on an iPad to show more items on the menu. The issue I am reporting is that the menu slides completely OFF the screen as the user scrolls down on an iPad using the browser Safari. (I can’t say for other tablets and browsers.)
It is not something I need support for, as it is not unique to my website. I am merely reporting it to you so you can fix it system-wide.
For example, it happens when I scroll down on my iPad on your demo site: https://avada.theme-fusion.com/resume/ The side menu (which appears when holding the iPad in portrait orientation) does not stick on the side as I scroll down the page, it completely disappears once I scroll down even just a tiny bit of the page and I have to scroll back up to the top of the page to get it to re-appear.
I suggest trying it for yourself or having someone in Avada who has an iPad and Safari who can see it for themselves.
Hello @ccgmodels
I have checked this on iPad 12 and this is what I am seeing on portrait mode right now => https://share.getcloudapp.com/v1umpKrz
I see the same on my local site, the menu scrolls just fine and good and its supposed to fade away once you scroll way down, this is how it works on iPad and will not be sticky like its on the desktop, If however you are seeing something different please open a ticket and I will further get back to you there 
Thanks
-Ammar
Google Map Element gives me this error “This page can’t load Google Maps correctly. Do you own this website?” No map is displayed.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Forgot the pass, tried to reset it have not got any email yet and its been over an hour. Tried twice. Says my email is registered but I get no email to reset my password.
email same as I used buying this theme on themeforest. twiy.com@gmail.com
Need help pls
...
The ability to reset the password is taking a long time. I never had to wait this long to reset a password on any website. I am still waiting for the next email after I clicked reset my password. This is not normal to be taking so long you have issues with your password reset system!!!
Hello @complexs
Please send us an email with your email address with which you created account and the purchase code to support@theme-fusion.com and also reference this particular comment please.
Thanks
-Ammar
Hi, I get the following in Google Search Console “data-vocabulary.org schema deprecated”, is there any option to remove it? I have the Avada template updated to the latest version. Thank you
Hi
This is a very recent change by google. Our team is aware of it and we have added a fix for the upcoming version of Avada (6.2). The version will be released quite soon
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I’m planing on purchasing your theme and wondered if you have a template for home services like carpet cleaning, Plumbing and HVAC?
Hi
We have 58 demos added in Avada. A demo is just a starting point and you can change/alter the demo as per your needs. You can try checking the construction demo here
Please find our complete list of demos here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi I have a client, running Avada 4.0.3 on WP 5.3.2 and, of course, things are not running smoothly. Unfortunately they don’t have their proof of purchase anymore, so I want to purchase a new licence.
Should I expect problems upgrading from 4.0.3 directly to the latest avada release? Do you have any recommendations or tipps?
Hello @aditive
We actually have a very detailed article on how you can update to our latest version from an older one step by step and you can read all about it here => https://bit.ly/3aVetHo
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
awesome, thank you!
You’re most welcome
Get this error when importing demo content. “Import Failed – Demo import failed. Please check for PHP limits in red on the System State page.” I have properly set all the PHP values just like the demo wants. PHP Time Limit: 180 – PHP Max Input Vars: 1500. Everything is GREEN nothing is red. So checking the PHP limits is not an option because they are set properly. Need help cannot install the demo no matter how many times I go back and retry. Keeps getting the same error and I already checked the PHP limits a bunch of times and they are all green. Need help
Landscaper demo is the one that has issues importing, the generic classic one works perfectly so this issue is coming from data being pulled for the landscaper demo. Help please
Hi
If you are having issues in importing the demo in a regular manner then you can make use of you alternate demo import method. Please refer our documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
