Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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It has been more than 48 hrs since i posted my ticket and still no response…i have given even my admin details as you requested and i tried to follow you up in facebook as well as email and still no response…may i know what the issue is?

Hi,

I’ve sent an urgent request to our Help Desk. Your ticket will be answered ASAP.

Thank you…I know its hard to give a solution some times but a nice response like these will go a long way…

Hi, I notice your latest theme version is not marked as compatible with the current version of Woocommerce (3.9). I’m wondering how far away are you with either marking it as compatible, or issuing a new release? Thanks

Hi,

The latest version of Flatsome (v3.10.3) is compatible with the latest version of Woocommerce.

Just wondering if there’s any intention of adding ‘has-equal-box-heights’ class option to the Related products section – it’s jarring to have equal heights on a catalog page only to have masonry style on the product page. I’ve gotten around it by modifying and adding the class myself in an override but you’ve already laid the ground work for the feature to be included.

Hi,

The “Equal Image Heights” and “Equalize Items” options in Flatsome>Theme Options>Woocommerce>Product Catalog should affect the Related Products slider as well.

Have a pre sales questions:

I really liked this work, however have a similar requirement like this.

I have been looking to develop a wordpress website for Snapdeal Lucky Draw, Snapdeal Prize List and Snapdeal Winner list so that people can search their listing on my lucky draw site. example: https://www.snapdealcouponswinner.com

Please let me know the quotation of this work and how soon i can get this.

Hi,

Flatsome is a multi-purpose theme and you can build a similar website with it. But if you’ll need to add some additional functionalities, you might need to use some 3rd party plugins.

I am trying to edit the wishlist code for the product archive, the main shop page, and i cant seem to find any code for the wishlist in the product_archive.php file. Can you please kindly direct me to which php file has the code that displays the hart icon over the product image on the product loop?

I have installed the premium version of Yith wishlist and nothing works properly with flatsome. The modal popups are displaying on the actual shop page instead of in a pop up, all kinds of issues. The premium version of this plugin is 100% not compatible with Flatsome without custom coding. I tried installing it on a brand new fresh untouched install of wordpress + flatsome and i get the same issues, but other themes the plugin works properly. So i need to edit the flatsome code to get this to work and i was wondering what files i would need to edit? Thank you.

Hi,

If you think there is a compatibility issue between Flatsome and Yith Wishlist Premium, please submit a support ticket here. I’ll forward the case to our developer team to check.

Hello, it seems that there’s ads in my website that I can’t control, my friends and costumers sees the ads but I can’t see them how I can control those ads?

Hi,

Your issue is not related to Flatsome. Please contact a professional about that.

Hello, I’am going to create website where I’am going to sell some products. I don’t understand clearly differences between regular and extended licences. As I understand regular license: I’am developer of my own site. I can set shop on only one domain and I can sell some items like clothes on it. Am I right ?

Hi,

If you’re going to build a website/online shop for yourself, the Regular License is the correct one.

Hello! My shop checkout page does not refresh ajax in the “order information” column. Why might that be? Can I force ajax reload of page?

I do not have paid support for this account. Do you have any experience with the ajax on cart not firing on load? Is it a setting?

There is no option for that. Did you check plugin conflicts or custom codes?

Checked for: theme, plugins, wp-config but nothing. I do not know what to check for next. Could it be server environment? The ajax fires fine when billing fields are filled.

I apologise but none of my clients products have reviews and I cant work out where the reviews are done and where they appear on the product page. How can I test this?

I really have no idea, they are not in the product tabs and they do not appear under the product on the category pages either

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

I would but currently they are unable to furnish me with the purchase code or license. They are working on it. Is it just a setting? I am considering asking them to change themes to another one I have looked at

Did you check the reviews are enabled for each product? You can find the setting in the Advanced tab of the product editor.

I am working with a client that has blurry images on most images sizes and nibbler service is suggesting the images are being stretched. Can someone tell what sizes the images are supposed to be, i.e. thumbnails, featured, smail image on product page, so I can these and what aspect ratio should be set. I know they can be set in the customiser but can they also be set in woocommerce?

So what is the correct size and what should be in the customiser.

The documentation with this plugin is poor with these regards

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

I am still trying to find out who brought this theme as I work for a client. I have asked them to purchase it again so we can get some form of support. This happens a lot as I work with multiple clients with Woo. None of them ever seem to have the original purchase codes or logins

Hi … how can i remove the date on the side .. from the post !

You can use the CSS below.

.badge.post-date {
    display: none;
}

many thanks… ;-)

I can’t change the main colors of the theme. In Style> Colors, it shows nothing, only the screen with a solid color, the controls have disappeared!

Hi,

It mostly happens because of plugin conflicts, custom codes or caching. Please purge cache (web server, plugin, CDN, browser, etc.), deactivate all plugins, switch to the parent theme and check again.

On the Customize page, I can’t adjust the style color, global style, typography.

Help me please

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

possible to use videos in product page ?

Hi,

Yes. You can see a sample on this demo page of Flatsome.

The files fl-icons.ttf / fl-icons.woff / fl-icons.woff2 aren’t loaded using the https address of my website causing the icons not to display. How can I fix this ?

Hi,

Please try to install Really Simple SSL plugin.

Can I use WooCommerce Wishlist instead of Yith’s Wishlist? Is it compatible? I hope it is??

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Is there anyone here who have experienced content not updating using UX Builder ? This is really a pain and I was told I can’t get any suggestions or help because my support license has expired and I don’t want to have to pay $40.00 for help with a theme that is $59.00 it’s almost like buying the theme all over again.

Any help would be greatly appreciated, thanks in advance.

which multi vendor plugin do you use with FLATSOME? Is it fully compatible?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I could not find a way to edit “Add to Cart” button style to outline for Product Page.

This link shows that buttons can be customized. It works in shop page but not in Product Page. https://flatsome3.uxthemes.com/elements/buttons/

Hola, este tema es compatible com WCFM marketplace?, por favor espero su pronta respuesta.

Hi,

You can see that Flatsome is in the compatible themes list of WCFM.

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