23250 comments found.
Hi, I would like to include in addition to the main menu, another menu made up of icons immediately below. When I select one of the icons the content of the page itself changes. That is, I select the menu icon 1, the information relating to selection 1 appears in the body. Thanks.
Hello,
You can use:
Accordions:
https://www.portotheme.com/wordpress/porto/shortcodes/accordions/
Tabs:
https://www.portotheme.com/wordpress/porto/shortcodes/tabs/
Toggles:
https://www.portotheme.com/wordpress/porto/shortcodes/toggles/
OR you can check all the possible elements style here:
https://www.portotheme.com/wordpress/porto/shortcodes/
These are the only possible options.
Best Regards.
Perfect, fine TABS – Bui Icon. How can I get the shortcode? Thank you.
Hello,
Please go to Porto >> Setup Wizard >> Demo Content and click on the particular Demo you have Imported on your site, Now un-check all the options and only check “Import Element pages” and click on Import button as showing in this screenshot: https://ibb.co/PhzX79M
This will Import all the elements pages on your site.
And if you only want the particular element page, then please contact us via our support system with your site WP Admin Login details so we will set it for you or provide you the complete page code.
Best Regards.
Hello, My support has expired but I just want to know if the ‘Default Form Values:’ option in product variations setting works with this theme because it does not work for me. If it supposed to work then I would know that the problem is with my setup. Thank you.
Hello,
Yes, ‘Default Form Values:’ option in product variations setting works with this theme perfectly fine at my end.
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 16/11/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
What is the best way to insert a button over an image? and how can I then position the button?
Hello,
You can use Porto Ultimate Content Box element and set the image in it and use uder Button element in it as showing in this screenshot: https://ibb.co/zbT5WPG
, It will work for you.
Best Regards.
Thanks I solved it. I also installed porto shop18 and selected header 2. The home page works perfectly, but on the other pages the header covers the breadcrumbs information, how to solve?
Hello,
Please make sure that you have set the Header View as “Default” not “Fixed” as showing in this screenshot: https://ibb.co/MnRyp75
Best Regards.
Hello can you tell me the exact dimensions for demo 3 pictures products etc
Hello,
600×600 is the default dimenssion for Single Product Images .
300×300 is the default dimenssion for Archive Product Images.
Best Regards.
Hi Team, Thanks for your wonderful theme. I found a loading problem of the “concept slideshow” On the first load of the web page the animated big image flip circle is not loading and showing blank. Once I reload the page it is loading then. I found this problem on multiple websites of my own.
Screenshot: https://imgur.com/a/h7Epbu1
I hope you guys can figure out. Thank you in advance
Hello,
I have just tested your site at my end and it is working perfectly fine at my end, please watch this video: https://jmp.sh/UiHLZvH
it must be the cache issue at your end nothing else.
Best Regards.
It is showing the following error in the console. The problem is on very first load of the website regardless of browser or incognito mode.
Here is the screenshot of the console. https://imgur.com/BdEvHa6 https://imgur.com/BdEvHa6 thank youI know it is difficult to find the problem once you load the website. Also I am using the siteground hosting without any problem with other themes and also running a big ecommerce store without having any problem.
Thanks
Hello,
I am sorry but the video I provided you was the very first load of the site at my end, and you last provided site, I again tested it at my end and do not finds any issue nor any error in console: https://ibb.co/Y0tq61w
And I also see you provided screenshots as well, It seems that the issue is coming from JS files on your site. Please make sure that you have not minified the JS anywhere on your site, If yes then un-minify it and then check.
And I also notice you are using the very old version of the Theme which is not compatible with the latest version of the WordPress and Plugins: https://ibb.co/Syfn1my
So you have to update the WordPress, Theme, and Plugins to the very latest version.
Changelog of the Theme:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
I hope your issue will automatically solve.
Best Regards.
Hi, I am importing WooCommerce products from a spreadsheet using WP All Import. I want to add some info to a new product tab. Does this theme have a meta key or something that I can import the data to, so it should be displayed in a new tab in the description?
Thank you!
Hello,
I am sorry but there is no Option for it, You have to manually add the Meta Data by editing every single product page as per your requirements or you can use any third party plugin for it at your own risk.
Best Regards.
Oh HI! Pre-Sale question! With your custom product layout builder. Love it by the way! Top stuff. Does it allow you to set custom product layouts for for different products manually. So a different layout for one product category and then a differing one for another? Watched your video but it showed only choosing 1 option.
Let me know chaps, Kindest of regards.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can create multiple layouts using Custom Product layout Builder, but you can only use 1 at a single time on your site from Porto >> Theme Options >> WooCommerce >> Single Product.
You can not use multiple Custom Product Layouts for your site at a single time, Although you can use different Pre-Built layouts for different single product pages by editing the single product page as showing in this screenshot: https://ibb.co/m9tbpXS
Best Regards.
Hi You guys still maintaining and updating this theme? Cause I see last update was ” 27 December 19”. For how long will you update and continue this product? Please let me know. I am very interested to buy the theme.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, we are still maintaining and updating the Theme, Our development department is working on the new Theme update and soon you will find the new Theme update as well.
Best Regards.
Hello, I bought your theme for a long time, I have it on the computer locally, today I accidentally log in but I get the plugin ” WPBakery Page Builder “was not updated, there is a way to update that
http://prntscr.com/qxvqrwHello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
hello sir i din’t like the registration for hence you suggested to use third party plugin for it so i have created registration for using this party plug in : https://prnt.sc/qxufvu
can you please help me that how can i replace it with wordpress default registration form ? which is this : https://prnt.sc/qxuhhe
how i can put the login form above the registration form ?
Hello,
Sorry to say that but this is not possible using Theme Options, This requires Customization, Please ask from plugin Author which you have used for it, otherwise if you want our paid customization services you can contact our Customization team as well or hire any developer.
Best Regards.
Hello,
Please go to WP-Dashboard >> WP Bakery >> Role Manager and check YES to product custom post type and save changes and check your site after removing the browser cache: https://ibb.co/Hq7G0cS
Best Regards.
Thanks
Most Welcome!!! 
Hi, I am not able to add text in newsletter popup. Please tell me how to customize newsletter popup text.
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hello! Please tell me why in some demos there is an effect section where I can set up a separator, but in others this section is missing. They are separately included somewhere? I understand that my license has expired, but I think many people are interested in this and I do not see the point of buying a license because of one question. Screenshot attached by link https://yadi.sk/d/TZctkeOPY3vuSg
Hello,
This is because of the Ultimate Addon for WP Bakery plugin, You have to install and use it in order to use that Effect Option, we are not supporting the particular plugin anymore but you can download the latest plugin from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Best Regards.
While the “Live Search” can search by SKU, I noticed if I hit enter to view the search results page, it will show no results. Is there a way search results can render SKU results?
Hello,
Please read this article that how Live Search works:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Best Regards.
“SKU search only works with live search and it shows the result if customer select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.”
Do you have a recommendation to have SKU search by clicking on the search icon / enter?
Hello,
No, Sorry to say that but this is not possible, This requires Customization.
Best Regards.
I can’t update WPBakery why ?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Your Live Preview site is Offline!
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
And it is working fine now .
Best Regards.
Hi as your documentation is offline – where can I find the correct Dutch translations? I found some old dropbox links in the comments but I don’t think those are 100% anymore as my site is a bit off with translations when I load those.
Hello,
The Documentation is back to live again, Please check it now after removing your browser cache:
https://www.portotheme.com/wordpress/porto/documentation/
Regarding Translation: You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Hey! Thanks for the diligent answer One question tho, as I think by the ammount of sales this theme already has, do you have any dutch mo / po files already stored?
Kind regards,
Collin
Hello,
You can download the Dutch for Netherland Theme Language files from the below given links.
https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0
https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0
Best Regards.
Hi, none of your demos are working on here. Also, do you have a demo login so I could look at the dashboard/features before purchase?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our live Demo’s here: https://www.portotheme.com/wordpress/porto_landing/
And it is working fine, and sorry to say that but before purchasing the Theme you are unable to check the dashboard.
Best Regards.
when i try to activate my theme the license key was used somewhere, but currently i don’t have any site on live . so please regenerate my license key. thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
I am trying to access the documentation for the theme but all i get “Error establishing a database connection”. When will it come back up ?
Hello,
Yes, You are right, this is because of the hosting of the documentaion site, I already notified to the hosting it will be back to normal soon, please be patience till that.
Best Regards.
