120 comments found.
Seems you did not updated for revslider 6: bug in dummy content!
We will update this theme soon. Thanks for your comment.
Hi,
I’m thinking about buying this theme, but I wanted to know first if it’s possible to import demo data, to make it look exactly like on the demo, and then edit the infos from it, instead of starting from scratch ?
Thanks for the answer
Hi PimentoProd,
Yes, we have one click import feature, so, you can import all demos in just one click.
I’m having issues with the navigation menu. I’m using a slider, and the menu is supposed to be transparent over the slider. However, mine is below the slider. I’ve changed the settings in the home page and in the customization section, but nothing seems to help.
Hi,
You can choose Edit Page and choose Overlay option to make transparent menu: https://prnt.sc/qmvxjs
Regards,
TM
I’ve done that, but the menu is still under the slider. Please see here: http://gypsyandgoldentertainment.com/
If you choose top slider, so the slider will show at the top and then at the menu https://prnt.sc/qnbtjn
ok thank you. I was able to fix that part from your instructions.
However, how do I get the menu to lap over the top picture, like in the demo?
my menu is still not transparent, even though I chose the overlay option.
Please open a support request and let our support team help you: https://thememove.ticksy.com
Hi I am having the same problem of RevSlider as mentioned above with one of your purchaser (nikosparo). I have contacted three times your support but not a single issue resolved. I have been using WordPress and Joomla themes for the last ten years but never face problems/errors I mentioned to your support. I have sent links and screenshots as well and response is too slow.
Hi,
Please follow up the ticket, our support team will solve this for you. There is the difference in timezone.
Regards,
TM
Hello, we are having some issues with the template, on some of the pages an error about revolution sliders appears in the header. For example in the proejct-single page we are getting the following: “Oops… If you want to use the PHP function “add_revslider” in your code please make sure to activate “Include RevSlider libraries globally” and/or add the current page to the “Pages to include RevSlider libraries” option in the “Global Settings” of Slider Revolution.” After activating the libraries the error it’s self disappears but a black box from revolution slider apears saying: “Oops… Slider with alias not found.” The problem is that we don’t even have a slider in these pages, and there is no option to disable it somehow. The other strange thing is that in these particular pages the logo doesn’t load either, instead the alt text if the image appears.
Hi nikosparo,
In this case, please contact our support team at https://thememove.ticksy.com – they will guide you to fix it.
Regards,
TM
I want to remove social media from banner how can I remove?
Hi,
You can see this screenshot: http://prntscr.com/oykqlp
where is “theme options”. I need to change color etc…
Hi, I read the support files and couldnt find where to remove the “FOLLOW US” and social icons, How can I remove them?
Hi dvegama,
Text and social button is in the slider revolution section. You can edit the slider to remove them.
Regards,
TM
Sorry, Would you mind being more specific? Could you attach a screen or something like that?
Regards
Hi,
Please go to support center if you have further question: https://thememove.ticksy.com – You can go to Dashboard > Slider Revolution and edit your slider there.
Regards,
TM
My support ticket is #1898713, help me thanks!
Got it. My support team is dealing with this. If possible, please provide your WP Admin credential & FTP information, we can check your site directly.
its working, never mind.
You are welcome. If you still have any question, just contact with my support team.
Have a good day!
hi, can’t open LiveView.
Hi,
We are moving to new server, so, please recheck it later.
Thanks!
Your documentation is better than it used to be. BUT, you don’t exactly explain the process for UPDATING the theme. I visited my Insight Core where my license is, and it says the latest version is 3.1.0, and i have that. BUT this Envato page states that the latest version is 3.1.2. So I wonder, how do I update? Will Envato market plugin allow the theme to be automatically updated with a click? Or should I download, extract the theme and upload (avoid child theme of course) right over the existing theme folder? Or should I rename the older theme folder such as “old-9studio” and then upload the updated version and activate? Which path is best, or do you recommend another procedure? Or will Insight Core soon reflect the current updates? How long until it does? Thank you 
Hi,
You can follow the instruction here: http://document.thememove.com/brook/
We will update the Insight Core soon.
Regards,
TM
i had Purchased licenses this themes and I very happy with this themes. This my homepages i use link: https://inspirationmedia.vn/
But I dont buid homepages look like your site http://ninestudio.thememove.com/home-studio/
I want to build full wildth slide bar look like home-studio. So can you tell me how can i build homepages look like home-studio .
You can see my website https://inspirationmedia.vn/ I cant build look like your DEMO.
Please!
Hi,
In this case, you can contact our developer at https://thememove.ticksy.com and let he help you
Regards,
TM
I sent ticket and I have to wait too long
I have raised 1 issues and support replies back in on one issue in 8 hourse
My support ticket is PUBLIC TICKET #1851420 . Can i have the issues resolved ?
WPBakery Pages Builder not run in my Project. How to build project post pages?
Hi,
We don’t work in the weekend and the averaged response time is around 24-36 hours. Hope you understand and just write all your questions on the ticket you’ve made.
Regards,
TM
OH….Sorry about different time-zone. I can wait for support from you
No problem. Thanks for your understanding.
How do I tell my site to show the “Sidebar Blogger” on all single post pages? It’s stuck on showing the default “Sidebar” widget area for article pages.
How do I display the Author name/link on the site? There is an option in Customizer > Posts > Show Author which is checked, but it still does not appear anywhere. Please advise.
Hi Presley,
Please find my answers below:
1. Recently, you cannot choose sidebar for the posts, you can wait for the update version. This is the demo: http://ninestudio.thememove.com/communication-is-where-a-film-lives-and-dies-director-zoe-lister-jones/
2. As in the demo’s link above, you can find the Author section has been shown whenever you turn on settings and add the description for that author
Regards,
TM
hi there, thank you for your great work. after update i am facing a problem with logo and photo carousel. carousel displays only one item and not 3 as was previously. also when I set display dots or arrow nothing is been displayed. could you help please?
Hi maclanguage,
Our new support center is https://thememove.ticksy.com – please contact our support team there
Regards,
TM
I cannot open a ticket it says that envato support is finish, no problem i will issue a refund because it doesn’t work properly thank you anyway
Hi,
In this case, you can try to send us a email to thememovedotcom@gmail.com – if it’s a small issue, I can help you right away.
the logo is not change!!
Hi,
If you cannot figure out where to change the logo, you can contact our developer at https://thememove.ticksy.com – he can help you fast
Regards,
TM
I need help urgent!
Hello, good evening!
I am building a website using the Nine theme Studio, everything was fine until yesterday, today when I went to edit the page the editor of pages has changed, what’s wrong?
https://ticksy_attachments.s3.amazonaws.com/problem_780.jpgThanks regards, Denis de Angelis
Hi Denis de Angelis,
In this case, you can contact our developer at https://thememove.ticksy.com and he will help you
Regards,
TM
Our New Support Channel – FASTER & BETTER
FOLLOW ME, and copy righted how can i remove it?
Hi cornerofart,
If you cannot find the answers through the documentation, you can go to our support site at https://thememove.ticksy.com & ask help from my developer
Regards,
TM
how can i import demos?
Hi cornerofart,
If you cannot find the answers through the documentation, you can go to our support site at https://thememove.ticksy.com & ask help from my developer
Regards,
TM
