382 comments found.
Hello, we get an error message because of the plugin insight core: [] cURL error 28: Operation timed out after 10000 milliseconds with 9451 bytes received. Can you help?
We are working on it. It will be fixed soon. Sorry for any inconvenience.
Have a nice day!
Hello, could you tell me please how to contact the Support for the product?
Hi,
You can open a support request here: https://thememove.ticksy.com
Can’t update the theme anymore. This is what i see. https://prnt.sc/qsghml
Hi,
Have you tried manual update yet?
Can you create a custom category page? For my site?
Can you send me the details of this request?
Can you give me a mail adress, i will send link and users info.
This is my email: frank@thememove.com
I sent the details.
I don’t understand what you mean, please write it clearer.
Your demo is broken on this home page example: https://brook.thememove.com/homepages/expert/
It’s fixed. Thanks for your comment.
Dear,
I just purchased your theme and tried to imported the data. But it has been loading since yesterday. Could you please advise how to solve this issue asap?? Greatly appreciated it.
Hi Aliceeng88,
In this case, please contact our support team at https://thememove.ticksy.com and ask for help. Don’t forget to provide your WordPress admin’s credentials to get the faster assistance.
Regards,
TM
Your server does not meet the importer requirements. The PHP max execution time currently is 60. We recommend setting PHP max execution time to at least 180. See: Increasing max execution to PHP.
Adding the following line to .htaccess: php_value max_execution_time 180 doesn’t work
Adding the following to php.ini max_execution_time = 180 doesn’t work
Manual demo import info not provided here : https://document.thememove.com/amely/installation/demo-installation.html
Manual demo import info not provided here : https://thememove.ticksy.com/1st time I have such issue with a theme, really bad experience I need to fix this issue today because I have to create a website before the 25th of december.
Issue fixed with wp-config
Import demo data worked but plenty of bugs….VERY VERY BAD Experience. Revolution slider broken Missing parts Etc
Architecture demo => slider empty => I have to use a shortcode ? Impossible to setup
I bought this theme several months ago, and didn’t have the time to create the website until now, and can’t have an access to the support : Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I bought a theme plenty of bugs without support….Genius !
Hi,
About the support period, that’s the rule of Envato, I cannot change it. If you think you need help in this case, you can write an email to frank@thememove.com and provide WordPress admin’s credentials, our team can check for you.
Regards,
TM
I’m using Brook theme to set up a site for a client. The theme looks and works great, but we’ve encountered a problem with the vertical menu. If the menu’s height is larger than the screen height, there is no way to access the lower menu items. We used this demo, and it suffers from the same problem: https://brook.thememove.com/homepages/portfolio-fullscreen-slider-left-vertical-header/. Are you planning to solve this issue, or reducing padding/spacing between elements is the only option?
Hi ithouse,
I’ve fixed the issue in the latest version: 1.9.3 – please update your site with this version.
Regards,
TM
HI I am using brook since 1 year and is a great Theme. Otherwise I just hav some problems after the last update done and specially I cant update the WPBakery Page Builder that is included with the Theme…How can I fix this problem without buying an extra licence from WPBakery Page Builder,? (The website is still full of visual bugs..)
Hi federicolaguzzi,
We will update Brook with latest version of WPBakery Page Builder soon. Can you show some screenshots to let me see the problem you met?
Hello!
I would like to buy your theme but i have a question. Is there every demo included? I don`t know programming and want to use ready demo just change the content of the demo.
Hi,
I see that you have purchased our theme, it’s great. You can have all demos on your own site. If you need any help, just contact our support team at https://thememove.ticksy.com
Regards,
TM
Hello,
I just purchased the theme and trying to import demo which says it would take 10 minutes to complete. But unfortunately, it’s been half an hour and the process is not completed yet. Sometimes it is ending up with a blank screen or sometimes just stuck at adding categories or something.
Also, the browser tab is showing 0% importing progress. Can you please help me resolving this?
Hi ubaig54,
Yes, sure. My support team can help you. Please go to our support site and open a request: https://thememove.ticksy.com
Regards,
TM
Hello, I Want to change the background image of the Revolutionary theme. How can i do … I did this method but the image didn’t change .. Thank you
Hi Younes_Melteam,
If you have follow the instruction but still cannot do that, please contact our support team at https://thememove.ticksy.com – they can guide you.
Regards,
TM
Hey,
I just bought the theme and love it! Just trying to get rid off the background elements on the homepage. Is there anyway to turn this off?
While scrolling there are colored elements in the ‘homepage revolutary’ page, but I would like to turn these off.
Already found this 
Great. In future, if you need more assistance, please contact our support team at https://thememove.ticksy.com
hey why share button on Facebook is not working?
Hi mohammed_alshobaki,
Please contact our support team at https://thememove.ticksy.com – they will help you to fix this issue.
Regards,
TM
Should be written in the theme description that it doesn’t come with the “Premium Plugins Bundle” – just to be clear premium means premium access to plugins, so you don’t have that. Thanks!
I guess this is your very first purchase from ThemeForest, and the plugins bundle makes you confused. If you think you are not satisfied with this, you should ask for refund.
Hey! I want to add a widget on the header. Is that even possible?
Hi,
You just can add widget to sidebar of post/page. There is no header’s widget adding.
Regards,
TM
Hello! a query. If I update the template, the images that I have in the home disappear. How can I make this not happen? Thank you.
Hi,
Images are saved in database. Please check if you make any code customization.
No, I don’t have any code customization.
And another question: how can I change the orange color of the hover typography of the vertical-slide-portfolio page
If you don’t have any code customization, you can write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check the site for you.
About the color, you can edit in the Customize section: https://prnt.sc/q4yvu3 and then go to edit page, don’t choose preset option: https://prnt.sc/q4yw6b
Hello! Where can I find the license code for Slider revolution and Meta Box
Metabox doesn’t need license code. With bundle plugins like Slider revolution and WP Bakery Visual Composer, we don’t provide the license code. You still can use the theme without adding the license.
Hi! How are you?
I can’t import Slide Revolution templates that come with the theme you choose to use, how should I do it?
Thank you!
Hi,
You can open a support request at https://thememove.ticksy.com and our support team can help you.
Regảds,
TM
Hi,
I want to build one item in porfolio with visual composer but it’s impossible. I don’t know why the extension not load correctly.
What’s the solution…
https://image.noelshack.com/fichiers/2019/48/3/1574865384-capture-d-ecran-2019-11-27-a-15-34-51.pngHi,
You can open a support request at https://thememove.ticksy.com and our support team can help you.
Regảds, TM
