23241 comments found.
why when i import demo shop 15 it look different from the live demo shop 15?.. my demo is the old demo shop 15 not the new one
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
can i know how long it will take?..
Hello,
Sorry to say that but I do not have the exact time frame for an update but it will be released soon and once it will be released you will notified by Envato via email.
Best Regards.
Hi, I installed the “Shop 26” template, but it is significantly different from yours …
This is yours -> https://www.portotheme.com/wordpress/porto/shop26/
This is my -> https://www.freddosystem.com
1) Mine is tighter 2) It has the smallest blue icons in the menu 3) The links are in blue instead of orange 4) etc …
How can I make it the same as yours?
Hello,
I have just tested your site and the Demo site and both are working the same/fine/perfectly at my end as showing in the below-given screenshots, It must be the cache issue at your end nothing else.
https://ibb.co/4JD1J0h
https://ibb.co/K2bNRHh
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
That Section has been made using Porto Interactive Banner element, The WP Bakery row has been divided into 4 columns and Porto Interactive Banner element has been used 4 times, one in each column as showing in this screenshot: https://ibb.co/1ZqvsjJ
So if you want it in 3 columns, just simply remove one and it will work for you as you want.
And I have tested your site on the very latest version of the Firefox browser and it is working perfectly fine at my end as showing in this screenshot: https://ibb.co/M5N7T9P
It must be the cache issue at your end nothing else.
Best Regards.
Hello ok i will try it!! can you check with Chrome, firefox is working optimal
Hello,
I have tested it on very latest version of Chrome and also on Firefox and it is working perfectly fine at my end, It is surely the cache issue at your end nothing else.
Best Regards.
Thank you!
Most Welcome!!..
Hi! I bought this theme for a project which was cancelled and never launched. Now Im trying to use the purchase code to another project and it is not allowed to use.
Could you reactive the code to use the theme in the project?
Thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, I ask for your help, because I imported the demo, https://www.portotheme.com/wordpress/porto/shop6/, but it didn’t come the way this model of you is, it is still the old model, see, https : //prnt.sc/r0dyzb
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
Hello,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and remove the Content Bottom “Block Slug Name” : https://ibb.co/L0tgP7Y
Best Regards.
Hello, will someone by chance have the Css of the Popup Newsletter? Could you pass it please?
Hello,
Here is the Custom CSS for the Newsletter Pop Up when page loads:
/* newsletter */
.newsletter-popup-form .formError .formErrorContent { color: #fff !important; width: 165px; }
.newsletter-popup-form .wysija-submit:hover { background: #e6e6e6; }
.newsletter-popup-form { position: relative; max-width: 700px; width: 100%; margin-left: auto; margin-right: auto; box-shadow: 0 10px 25px rgba(0, 0, 0, 0.5); background: url(//sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat; background-size: cover; padding: 30px 30px 10px; background-position: bottom right; }
.newsletter-popup-form .porto-modal-content { max-width: 332px; padding: 0; text-align: center; width: 100%; background: none; }
.newsletter-popup-form h2 { color: #313131; font-size: 16px; font-weight: 700; letter-spacing: 0; margin: 20px 0 12px; }
.newsletter-popup-form .widget_wysija { color: #444; font-size: 13px; line-height: 1.4; }
.newsletter-popup-form .widget_wysija:after { content: ''; display: block; clear: both; }
.newsletter-popup-form .wysija-paragraph { float: left; margin-top: 0; text-align: left; width: 83%; margin-bottom: 15px; }
.newsletter-popup-form .wysija-submit { background: #fff; border-color: #ccc; border-radius: 0 5px 5px 0; color: #686868; float: left; margin-left: -2px; margin-top: 0; padding: 0 12px; height: 34px; }
.newsletter-popup-form .wysija-input { border: 1px solid #ccc; border-radius: 5px 0 0 5px; box-shadow: 0 1px 1px rgba(0, 0, 0, 0.075) inset; color: #bfbfa6; font-size: 13px; padding: 7px 12px; width: 100%; }
.newsletter-popup-form .checkbox { color: #777; font-size: 11px; }
.newsletter-notification-form > .vc_column-inner { padding-top: 0 !important; }
.rtl .newsletter-popup-form .wysija-paragraph { float: right; text-align: right; }
.rtl .newsletter-popup-form .wysija-submit { border-radius: 5px 0 0 5px; float: right; margin-right: -2px; margin-left: 0; }
.rtl .newsletter-popup-form .wysija-input { border-radius: 0 5px 5px 0; }
Best Regards.
Hello, actually I’m not from wordpress and I would like to know what possibilities I would have with your theme for my architecture.
I’d like to have a first level collection like this.
Ex : “Clothing” page with only displayed sub collections (between 6 and 10 ex : T-Shirts, Hoodies), SEO text and maybe some products displayed.
Second level, ex: T-Shirts
I would like to have displayed the third level collections above (Ex: blue t-shirts, red t-shirts) with all the t-shirts displayed below.
If you can tell me if this kind of thing is possible with your theme and how I can do it would be very nice. Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You want to Add Category and then Su-Category under it and then you want to show Products under Sub Category, This is how you want right?
If yes then yes you can do it easily with Porto WordPress.
Best Regards.
Sorry I’m not from wordpress.
To be sure, with your theme can we customize all the pages of our site? I mean, have completely different collections or product pages for example? Can we also have different “Related product” or “Frequently purchased together” sections for each product? Thank you.
Hello,
Yes, you can Customize all the pages of your site using Porto WordPress Theme.
Sorry to say that but Related Product section is the default section you can turn it ON/OFF and change the Number of Column, Change Heading etc.. by using Theme Options but not directly by editing it.
Best Regards.
After install, i see Shop9 layout is NOT same with demo. Plz help me… My website: https://sanchalia.com/ Demo: https://www.portotheme.com/wordpress/porto/shop9/
Hello,
I have just confirmed from the Technical/Customer Support Department and they told that they replied your same issue support ticket #82317 couple of hours ago, Please check your ticket reply and reply to your support ticket accordingly if you have any issue.
Best Regards.
Hi support,
My client is very interested in your theme for the creation of your online store, but he needs to have the product stock quantity field synchronized with the physical store’s product management software. He does not intend to synchronize all the product info, but only that when the product is sold in the physical store, the quantity of the product in stock is automatically updated on the website and vice versa. Is it possible to do this in Woocommerce? How could the website communicate with the existing pos / management software?
Thanks for the tips on this.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but by default WooCommerce does not provides the functionality for integrating the site with a physical store or POS, You have to use any third party plugin for it, we have not tested any of the third party plugin with the Theme yet for this purpose so we are unable to suggest you for it, but the plugin built on proper WordPress and WooCommerce standards then it must have to work with Porto WordPress smoothly as well.
Best Regards.
Thank you for your reply!!
Most Welcome!!..
Hello,
The One is the Main Menu has been set under Header Builder as showing in this screenshot: https://ibb.co/JvYBMV4
and you can change the Main Menu Items from Appearance >> Menu as showing in this screenshot: https://ibb.co/kJjKVZx
And you can create a new Menu and set it as Secondary Menu as showing in this screenshot: https://ibb.co/SQfN2Sm
and then use/set Secondary Menu Item under Header Builder at any place in the header as per your requirements as showing in this screenshot: https://ibb.co/x2kFxSX
This is the only possible way.
Best Regards.
Hi, support reset my licence so I could use Porto on another site. I haven’t ever actually used it yet.
I have reinstalled porto and activated it successfully. My PHP meets all the proper criteria to install a demo.
However when I try and install both wpbakery and revolution slider plugins they fail. Is it because my support agreement has expired?
I also tried downloading from here https://sw-themes.com/activation/porto_wp/download/plugins.php?code= code ommitted but it says my code is not valid.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
&
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Thanks, I’m sorry for the confusion. I just want to install the Porto “Main Demo” Demo and it says I have to install wpbakery and revolution slider, but when I try and install it via the wizard, both plugins fail.
Hello,
Please try to Install those plugins from Appearance >> Install Plugins one by one I am sure you will not finds this issue, Setup Wizard will generate this type of issues because of server requirements not meet the latest Theme minimum requirements or any restrictions from server side which does not allow the site to communicate with our internal server.
Best Regards.
Hi, thanks for the reply. I just tried that and got the error below for both plugins:
Downloading installation package from https://sw-themes.com/activation/porto_wp/download/plugins.php?code=5f687dac-1644-464d-a1e7-2b221e20b7f4&domain=XXX&plugin=revslider…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
Hello,
Now, Please Download the latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And Install it manually on your site.
Best Regards.
That’s perfect, thanks again.
Most Welcome!! 
Hi, I actually have never used the porto theme after initial installation. Would you mind resetting the purchase code so that I can install it on a new site? Thank you.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you.
Most Welcome!!!..
Hello,
Please go to Appearance >> Widgets >> Social Slider Widget and change the Instagram Name from there as showing in this screenshot: https://ibb.co/wKhtnd5
Best Regards.
Hi, I can’t find Social Slider widget as you show https://ibb.co/syFnGq9
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.
Best Regards.
Is it possible to hide the featured image in the single post pages?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-post article.post .post-image {
display: none !important;
}
Best Regards.
It’s been a while since I update the theme, now I have 3.5 installed, I would like to update to 5 any suggestion?, I’d try to do it with file manager but get errors. Thanks in advance
Hello,
You have missed a lot of Theme updates in between 3.5 to 5 and we have added/include/remove a lot of options and features in between updates of the Theme, and the design of the Theme has also been changed a bit, You can check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i bought your theme, but my customer dont like it, so i purchase another one, and i want to use this theme in one of my websites… but code already used… sooo… that means i wont use the theme never?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thanks you a lot, another question, my server die when i trie to export any demo, and thats the server i have atm u.u any other way to export demo? i just want shop one for my shop! 
thanks
Hello,
Export or Import?
If you are talking about Import then you can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And if you are talking about Export then you can simply use WordPress Export from WP-Dashboard >> Tools >> Export.
Best Regards.
successfully updated WPBakery, not working, not active, enabled
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so our experts will check it for you and solve it on your site.
Best Regards.
hello WPBakery Page Builder I can’t update, the page is not working.How can I update it?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
I’m using a video as background within a row, but on panel it ask for a jpg file with the same name as the video. The error comes from isotope.pkgd.min.js?ver=6.1:20
Can you help?
Hello,
You need to first open row settings and scroll down there you can see use background video option just enable it and put your video link as shown in the screenshot: https://jmp.sh/61YKg7W
After that go to design options and there set paddings for row and check your issue will be solved as shown in the screenshot: https://jmp.sh/A7YBr8W
If this does not work for you then please generate a support ticket via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
The issue was a request from a .jpg file with the same name from the .mp4 video. This was not a configuration question. I’m inspecting the element again, and it seems the problem disappear.
Anyway, thanks for the support!
Sound’s Good!!!
Most Welcome!!
