Hello,

Here is the Custom CSS for the Newsletter Pop Up when page loads:

/* newsletter */
.newsletter-popup-form .formError .formErrorContent { color: #fff !important; width: 165px; }
.newsletter-popup-form .wysija-submit:hover { background: #e6e6e6; }
.newsletter-popup-form { position: relative; max-width: 700px; width: 100%; margin-left: auto; margin-right: auto; box-shadow: 0 10px 25px rgba(0, 0, 0, 0.5); background: url(//sw-themes.com/porto_dummy/wp-content/uploads/2016/06/newsletter_popup_bg.jpg) no-repeat; background-size: cover; padding: 30px 30px 10px; background-position: bottom right; }
.newsletter-popup-form .porto-modal-content { max-width: 332px; padding: 0; text-align: center; width: 100%; background: none; }
.newsletter-popup-form h2 { color: #313131; font-size: 16px; font-weight: 700; letter-spacing: 0; margin: 20px 0 12px; }
.newsletter-popup-form .widget_wysija { color: #444; font-size: 13px; line-height: 1.4; }
.newsletter-popup-form .widget_wysija:after { content: ''; display: block; clear: both; }
.newsletter-popup-form .wysija-paragraph { float: left; margin-top: 0; text-align: left; width: 83%; margin-bottom: 15px; }
.newsletter-popup-form .wysija-submit { background: #fff; border-color: #ccc; border-radius: 0 5px 5px 0; color: #686868; float: left; margin-left: -2px; margin-top: 0; padding: 0 12px; height: 34px; }
.newsletter-popup-form .wysija-input { border: 1px solid #ccc; border-radius: 5px 0 0 5px; box-shadow: 0 1px 1px rgba(0, 0, 0, 0.075) inset; color: #bfbfa6; font-size: 13px; padding: 7px 12px; width: 100%; }
.newsletter-popup-form .checkbox { color: #777; font-size: 11px; }
.newsletter-notification-form > .vc_column-inner { padding-top: 0 !important; }
.rtl .newsletter-popup-form .wysija-paragraph { float: right; text-align: right; }
.rtl .newsletter-popup-form .wysija-submit { border-radius: 5px 0 0 5px; float: right; margin-right: -2px; margin-left: 0; }
.rtl .newsletter-popup-form .wysija-input { border-radius: 0 5px 5px 0; }

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

You want to Add Category and then Su-Category under it and then you want to show Products under Sub Category, This is how you want right?

If yes then yes you can do it easily with Porto WordPress.

Best Regards.

Sorry I’m not from wordpress.

To be sure, with your theme can we customize all the pages of our site? I mean, have completely different collections or product pages for example? Can we also have different “Related product” or “Frequently purchased together” sections for each product? Thank you.

Hello,

Yes, you can Customize all the pages of your site using Porto WordPress Theme.

Sorry to say that but Related Product section is the default section you can turn it ON/OFF and change the Number of Column, Change Heading etc.. by using Theme Options but not directly by editing it.

Best Regards.

Hello,

I have just confirmed from the Technical/Customer Support Department and they told that they replied your same issue support ticket #82317 couple of hours ago, Please check your ticket reply and reply to your support ticket accordingly if you have any issue.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but by default WooCommerce does not provides the functionality for integrating the site with a physical store or POS, You have to use any third party plugin for it, we have not tested any of the third party plugin with the Theme yet for this purpose so we are unable to suggest you for it, but the plugin built on proper WordPress and WooCommerce standards then it must have to work with Porto WordPress smoothly as well.

Best Regards.

Thank you for your reply!!

Most Welcome!!..

Hello,

The One is the Main Menu has been set under Header Builder as showing in this screenshot: https://ibb.co/JvYBMV4
and you can change the Main Menu Items from Appearance >> Menu as showing in this screenshot: https://ibb.co/kJjKVZx

And you can create a new Menu and set it as Secondary Menu as showing in this screenshot: https://ibb.co/SQfN2Sm
and then use/set Secondary Menu Item under Header Builder at any place in the header as per your requirements as showing in this screenshot: https://ibb.co/x2kFxSX

This is the only possible way.

Best Regards.

Hello,

Now, Please Download the latest plugins from this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And Install it manually on your site.

Best Regards.

That’s perfect, thanks again.

Most Welcome!!

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Thank you.

Most Welcome!!!..

Hello,

Please go to Appearance >> Widgets >> Social Slider Widget and change the Instagram Name from there as showing in this screenshot: https://ibb.co/wKhtnd5

Best Regards.

Hi, I can’t find Social Slider widget as you show https://ibb.co/syFnGq9

Hello,

Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.

Best Regards.

Hello,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.single-post article.post .post-image {
    display: none !important;
}

Best Regards.

Hello,

You have missed a lot of Theme updates in between 3.5 to 5 and we have added/include/remove a lot of options and features in between updates of the Theme, and the design of the Theme has also been changed a bit, You can check the Theme changelog here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

How to update the Theme:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Thanks you a lot, another question, my server die when i trie to export any demo, and thats the server i have atm u.u any other way to export demo? i just want shop one for my shop! thanks

Hello,

Export or Import?

If you are talking about Import then you can use Porto Studio Functionality:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

And if you are talking about Export then you can simply use WordPress Export from WP-Dashboard >> Tools >> Export.

Best Regards.

Hello,

Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so our experts will check it for you and solve it on your site.

Best Regards.

Hello,

You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Best Regards.

The issue was a request from a .jpg file with the same name from the .mp4 video. This was not a configuration question. I’m inspecting the element again, and it seems the problem disappear.

Anyway, thanks for the support!

Sound’s Good!!!
Most Welcome!!

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 16/04/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Yes, you can turn ON/OFF the Infinite Scroll for Shop page from Porto >> Theme Options >> WooCommerce >> Product Archives: https://ibb.co/yyHYrkr

Best Regards.

I mean Infinite scrolling on the small section area – not over all pages. Like pagination in some categories but use infinite scrolling instead. Can you suggest how to?

Hello,

Sorry to say that but this is not possible to set Infinite Scroll for only small section of particular Category only.

Best Regards.

Hello,

Most of the Time, Featured Image is used for this purpose and you can simply add/insert/set the featured image for your site pages/post/products/custom-post-types by editing it easily.

Although no specific option for it, Please read this thread:

https://codedcreative.co/set-the-image-displays-website-shared-social/

Best Regards.

Hello,

Please copy and paste the below given CSS code to the Home Page Custom CSS section by editing the Home Page and save changes and check your site after removing the mobile browser cache: https://ibb.co/LCD1H6s
& https://ibb.co/BVm3FV7

@media(max-width: 767px){
.page-image.single {
    height: 200px !important;
}
.page-image.single .page-slideshow {
    height: 200px !important;
}
.page-image.single .page-slideshow .owl-stage-outer {
    height: 200px !important;
}
.page-image.single .owl-stage {
    height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active {
    height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail {
    height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail img {
    height: 200px !important;
}
}

Best Regards.

.

Hello,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Best Regards.

Hello,

No, The Text, The Button is not the part of the image, This is the complete Image:

http://hubdatasolutions.com/pearl/porto/shop4/wp-content/uploads/sites/5/2019/09/shop4_home_slider2.jpg

You can simply change the Text/Button by editing your Home Page elements as showing in this screenshot: https://ibb.co/f8c0Cr4

And you can make it responsive using Custom CSS and Media Queries.

Best Regards.

I understand what you are saying, but for example on the Demo 7 – https://www.portotheme.com/wordpress/porto/shop7/ – the image on the left has all the elements as a part of the image itself – https://www.portotheme.com/wordpress/porto/shop7/wp-content/uploads/sites/60/2016/06/grid17-400x366.jpg

What you have suggested in the screenshot would work at a satisfactory level only if I was using English language and the words I want to use have relatively the same length as in the demo.

In my case, the marketing message I want to use has more words, longer words, and it’s in Bulgarian, so if I did what you suggested in the screenshot the banner would look awful. That’s why I want to use a designer to make the banner pretty.

I have a few questions:

1. If I make a static banner that includes text and button, like the example in Demo 7 I showed above, will it be responsive?

2. If it isn’t responsive, can this be fixed by using Custom CSS and Media Queries like you said? Can you help me with this if I create a support ticket?

3. Alternatively, if the text and button are not part of the image, like the Demo 4 example you provided, can I create a support ticket in which I provide you with a PSD file of the banner, and then can you help with it being implemented on my site?

Honestly, I prefer a responsive static banner if possible, to make this process easier.

Regards

Hello,

1. It will be the Image, So you have to make the complete image responsive and it will work for you, If the element will not provide the compelte responsiveness functionality then you can use Custom CSS Media Queries for make it responsive.

2. Yes, Surely we will help you if that possible without huge Customization, you just have to create a fresh new ticket via our support system.

3. The Support does not requires to completly create the functionality, Page, or site, This requires Customization and if you want our paid Customization services you can contact our Customization team for paid Customization services or hire any developer.

Best Regards.