23249 comments found.
Hi, I actually have never used the porto theme after initial installation. Would you mind resetting the purchase code so that I can install it on a new site? Thank you.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you.
Most Welcome!!!.. 
Hello,
Please go to Appearance >> Widgets >> Social Slider Widget and change the Instagram Name from there as showing in this screenshot: https://ibb.co/wKhtnd5
Best Regards.
Hi, I can’t find Social Slider widget as you show https://ibb.co/syFnGq9
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you and provide you the best possible solution for it.
Best Regards.
Is it possible to hide the featured image in the single post pages?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-post article.post .post-image {
display: none !important;
}
Best Regards.
It’s been a while since I update the theme, now I have 3.5 installed, I would like to update to 5 any suggestion?, I’d try to do it with file manager but get errors. Thanks in advance
Hello,
You have missed a lot of Theme updates in between 3.5 to 5 and we have added/include/remove a lot of options and features in between updates of the Theme, and the design of the Theme has also been changed a bit, You can check the Theme changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Latest Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i bought your theme, but my customer dont like it, so i purchase another one, and i want to use this theme in one of my websites… but code already used… sooo… that means i wont use the theme never?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thanks you a lot, another question, my server die when i trie to export any demo, and thats the server i have atm u.u any other way to export demo? i just want shop one for my shop! 
thanks
Hello,
Export or Import?
If you are talking about Import then you can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
And if you are talking about Export then you can simply use WordPress Export from WP-Dashboard >> Tools >> Export.
Best Regards.
successfully updated WPBakery, not working, not active, enabled
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so our experts will check it for you and solve it on your site.
Best Regards.
hello WPBakery Page Builder I can’t update, the page is not working.How can I update it?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
I’m using a video as background within a row, but on panel it ask for a jpg file with the same name as the video. The error comes from isotope.pkgd.min.js?ver=6.1:20
Can you help?
Hello,
You need to first open row settings and scroll down there you can see use background video option just enable it and put your video link as shown in the screenshot: https://jmp.sh/61YKg7W
After that go to design options and there set paddings for row and check your issue will be solved as shown in the screenshot: https://jmp.sh/A7YBr8W
If this does not work for you then please generate a support ticket via our support system with your site WP Admin Login details so our experts will check it for you.
Best Regards.
The issue was a request from a .jpg file with the same name from the .mp4 video. This was not a configuration question. I’m inspecting the element again, and it seems the problem disappear.
Anyway, thanks for the support!
Sound’s Good!!!
Most Welcome!!
Having issues with my website display, the products are distorted, when i disable the porto_functionality plugin then everything looks good but also removes the functions of the pages…https://kreativecreationgh.com/product-category/paint/
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 16/04/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Do you have “Infinite Scrolling” in theme?
Hello,
Yes, you can turn ON/OFF the Infinite Scroll for Shop page from Porto >> Theme Options >> WooCommerce >> Product Archives: https://ibb.co/yyHYrkr
Best Regards.
I mean Infinite scrolling on the small section area – not over all pages. Like pagination in some categories but use infinite scrolling instead. Can you suggest how to?
Hello,
Sorry to say that but this is not possible to set Infinite Scroll for only small section of particular Category only.
Best Regards.
Hi,
Would like to know if has a feature, where I can add a default image which will display at all social media, when share the website url.
Thanks.
Hello,
Most of the Time, Featured Image is used for this purpose and you can simply add/insert/set the featured image for your site pages/post/products/custom-post-types by editing it easily.
Although no specific option for it, Please read this thread:
https://codedcreative.co/set-the-image-displays-website-shared-social/
Best Regards.
Dear Support,
My web is not “responsive” for movile, or is not showing as responsive. I would like all the home slider covers the movile screen. Can you tell me what button to press in the theme options? (I don’t have any pluggin for the sliders), just an image. Revolution slider integrated is neccesary ?
www.candleart.es
thanks, regards, Joaquín
Hello,
Please copy and paste the below given CSS code to the Home Page Custom CSS section by editing the Home Page and save changes and check your site after removing the mobile browser cache: https://ibb.co/LCD1H6s
& https://ibb.co/BVm3FV7
@media(max-width: 767px){
.page-image.single {
height: 200px !important;
}
.page-image.single .page-slideshow {
height: 200px !important;
}
.page-image.single .page-slideshow .owl-stage-outer {
height: 200px !important;
}
.page-image.single .owl-stage {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail {
height: 200px !important;
}
.page-image.single .owl-stage .owl-item.active div .img-thumbnail img {
height: 200px !important;
}
}
Best Regards.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
If I upload a banner similar to the one here – https://www.portotheme.com/wordpress/porto/shop4/ – but if the whole text, button and everything is a part of the image and not live HTML, will it still be responsive?
What is the disadvantage in this case compared to the way you are doing it in the Shop 4 demo?
My site is in Bulgarian and I would like to use a local graphic designer for the whole image, because the alphabet is completely different to English.
Hello,
No, The Text, The Button is not the part of the image, This is the complete Image:
http://hubdatasolutions.com/pearl/porto/shop4/wp-content/uploads/sites/5/2019/09/shop4_home_slider2.jpg
You can simply change the Text/Button by editing your Home Page elements as showing in this screenshot: https://ibb.co/f8c0Cr4
And you can make it responsive using Custom CSS and Media Queries.
Best Regards.
I understand what you are saying, but for example on the Demo 7 – https://www.portotheme.com/wordpress/porto/shop7/ – the image on the left has all the elements as a part of the image itself – https://www.portotheme.com/wordpress/porto/shop7/wp-content/uploads/sites/60/2016/06/grid17-400x366.jpg
What you have suggested in the screenshot would work at a satisfactory level only if I was using English language and the words I want to use have relatively the same length as in the demo.
In my case, the marketing message I want to use has more words, longer words, and it’s in Bulgarian, so if I did what you suggested in the screenshot the banner would look awful. That’s why I want to use a designer to make the banner pretty.
I have a few questions:
1. If I make a static banner that includes text and button, like the example in Demo 7 I showed above, will it be responsive?
2. If it isn’t responsive, can this be fixed by using Custom CSS and Media Queries like you said? Can you help me with this if I create a support ticket?
3. Alternatively, if the text and button are not part of the image, like the Demo 4 example you provided, can I create a support ticket in which I provide you with a PSD file of the banner, and then can you help with it being implemented on my site?
Honestly, I prefer a responsive static banner if possible, to make this process easier.
Regards
Hello,
1. It will be the Image, So you have to make the complete image responsive and it will work for you, If the element will not provide the compelte responsiveness functionality then you can use Custom CSS Media Queries for make it responsive.
2. Yes, Surely we will help you if that possible without huge Customization, you just have to create a fresh new ticket via our support system.
3. The Support does not requires to completly create the functionality, Page, or site, This requires Customization and if you want our paid Customization services you can contact our Customization team for paid Customization services or hire any developer.
Best Regards.
Your theme (Porto) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
1/2 QUESTION:
Hi guys, regarding the SASS theme, how do I go about changing the background icons on the header and footer? (The coins/gears/etc).
2/2 QUESTION:
What’s the easiest way to get a slider within a container with animated text to float upwards? Having a hard time using SliderRevolution.
Hello,
1. Those all have been set using Custom CSS and you will find under Porto >> Theme Options >> Skin >> Custom CSS.
2. You can use Slider Revolution for it, Please read the below-given articles:
https://www.themepunch.com/slider-revolution/layer-animations/
https://revolution.themepunch.com/visual_editor/documentation/slider-setup/index.html
https://www.yogihosting.com/slider-revolution-for-brining-animation-effects-in-wordpress-website/
Best Regards.
I can understand Point 1, but Point 2 is still too tricky for me.
Have you got an easier solution that avoids SliderRevolution?
Or otherwise, free SliderRevolution templates that you can direct me to which has
Graphic + Text in the middle
And sorry Support, I require more clarification Question 1:
For Porto’s SASS theme, going into the Custom CSS, I can’t find any of the icons located in the code. I’m trying to basically change out the ones you’re using on this site https://sw-themes.com/porto_dummy/wp-content/uploads/2019/05/sass-icon-5.png
And replacing them with the ones on FontAwesome. Any ideas on how I can achieve this?
Hello,
1. I am sorry for the inconviniance but the last reply was mis-understanding and wrong one, I thought you were asking for any other icons or for positions of the icons, but as you provide the Icon in your last reply now I understand it properly, and those icons has been set using Custom HTML, Please edit your Home Page and you will find the Text Block element under buttons, edit it and change the icons in HTML as per your requirements: https://ibb.co/qMkv7Jk
2. Sorry to say that but we do not have any Slider Template similar to it, You have to use Slider Revolution Addon for it, No other way with Slider Revolution.
Best Regards.
can i use two different themes and different domains?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Best Regards.
Have a Great Day
hello, I saw that in the store demos you have the option of several languages and currencies, but they are not working. if i buy will it work? and the buttons of choice appear in exactly the same place.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Those Language and Currency Switcher will work but you have to use the plugin for it:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
Hi, WP bakery backend editor doesn’t appear to be working. Settings all seem to be correct, but can only use the editor in the frontend. Any ideas?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info after purchasing the support extension.
Best Regards.
Hi, I would like to include in addition to the main menu, another menu made up of icons immediately below. When I select one of the icons the content of the page itself changes. That is, I select the menu icon 1, the information relating to selection 1 appears in the body. Thanks.
Hello,
You can use:
Accordions:
https://www.portotheme.com/wordpress/porto/shortcodes/accordions/
Tabs:
https://www.portotheme.com/wordpress/porto/shortcodes/tabs/
Toggles:
https://www.portotheme.com/wordpress/porto/shortcodes/toggles/
OR you can check all the possible elements style here:
https://www.portotheme.com/wordpress/porto/shortcodes/
These are the only possible options.
Best Regards.
Perfect, fine TABS – Bui Icon. How can I get the shortcode? Thank you.
Hello,
Please go to Porto >> Setup Wizard >> Demo Content and click on the particular Demo you have Imported on your site, Now un-check all the options and only check “Import Element pages” and click on Import button as showing in this screenshot: https://ibb.co/PhzX79M
This will Import all the elements pages on your site.
And if you only want the particular element page, then please contact us via our support system with your site WP Admin Login details so we will set it for you or provide you the complete page code.
Best Regards.
