26721 comments found.
How does the theme activation/registration work for offline/testing servers? Will there be an issue if multiple testing servers are activated with the same license?
Hi,
Thank you for reaching us.
You should use one licence per domain. This also applies for local servers. After you finish testing, you should deregister theme from your local installation and register it on actual website to use it again.
Read more about activation in our article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
Let us know if you have more questions
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Hi,
I’m using the Blog Masonry – Date in Image for my blog and for some reason the homepage is not displaying the same as the archive pages even though both are using the same blog template. Any idea why this is happening or how I can resolve it?
Hi,
Please provide us with your website URL and we will investigate further, and include screenshots of the dates.
Thank you
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hello, maybe you have working example of Events? I found this not working at your demo site https://bridge231.qodeinteractive.com/events/
Hello,
Thank you for letting us know, we will fix this as soon as possible.
Feel free to take a look at some similar event lists and schedules:https://bridge106.qodeinteractive.com/trainings/
https://bridge319.qodeinteractive.com/events/
https://bridge215.qodeinteractive.com/schedule/
Let us know if you have more questions
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thanks for the answer. Is it possible to make those entries clickable and redirect to inner page of an event?
Hello,
Yes, events are clickable, and they are redirecting to the event single. Take a look, we fixed our demo:https://bridge231.qodeinteractive.com/event/the-lighting-of-a-fire/
https://bridge231.qodeinteractive.com/events/
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Hi, i’m using template 102 (split screen) and noticed on mobile version it’s a but messed up. Is it not meant to be mobile friendly? Anything we can do about it?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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And the uploaded logo will be enlarged.
Hello,
The pricing calculator, as you can see from our demo, calculates the final price depending the number of items that are included (selected).
We are not sure on what reduction are you referring here since the price is reduced once you disable one (or more) items. So please provide us with a more detailed explanation of your question.
Regarding the logo, take a look at our super helpful video tutorial:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002476757-How-To-Upload-And-Set-Your-Logo-Using-The-Bridge-WordPress-Theme
Thank you
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Hi. After updating the theme and the Visual Composer plug-in, it stopped working. How can I solve the problem? THANKS.
I have WordPress 5.3.2 with the Bridge 7.6.2 and WPBakery Visual Composer 4.12.
Hello,
The current version of WPBakery available with the Bridge theme is 6.1, so please run the update on that as well. Also the current version of the Bridge is 20.
Here’s our helpful article on Bridge update:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
Also check this super helpful video tutorial:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will investigate.
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Is it correct to update automatically from Wordpress via the Envato Market plug-in and API key? or is it better only via FTP?
Hi,
Both ways are correct, and if you follow the instructions from our articles, everything should work fine.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com.
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Hi, my theme wont register. Is there a reason why? It just states “please wait…”.
Hello,
Please send us an email at helpcenter@qodeinteractive.com and include your purchase code, website URL and our agents will investigate.
Thanks
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Hi, I’m using template 102 (split screen) and was wondering what code I type to resize the first image on the left. Right now it’s defaulted at full so it fills the whole left side of the screen. I’d like it to be just centred in the middle at about 50% the size.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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I can’t access the support site.
Hello,
Thank you for reaching us.
To register to our helpcenter, please follow the instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Here’s the link to our helpcenter: https://helpcenter.qodeinteractive.com
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Please check the support center tickets, I know they don’t work on the weekend, but I need a solution to all the open tickes !!
Please have the detail to solve all the tickets.
The user in the control center is Belles. Thanks
Hi,
The usual response time on workdays is 24 hours, please understand that if you have submitted tickets on the weekend you might need to wait a bit, since we are handling a large number of requests at the moment.
Thank you for your patience
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I know they don’t work on the weekend. That is why I told you today Monday that please check my weekend tickets because it urges me.
thanks.
Hi,
We informed our support agent. Your tickets will be answered as soon as possible.
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Using Chrome and Safari I’m having trouble logging into Qode Interactive – just gets stuck on ‘Working…’. Looking for support around Qode Tours compatability with latest version of Qode Core.
Error message recieved upon update was:
Fatal error: Class ‘BridgeQodeWidget’ not found in /home4/wakg6k0agbqs/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/tour-category-widget/tour-categories.php on line 3
Thanks.
Hi,
Thank you for reaching us!
Please follow the instructions from the article below to login to our helpcenter:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Also, try to login from different device.
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Hi there, is it possible to pin portfolio items to the top of a portfolio list. I have a number of feature items that I would like displayed at the top and the rest to be in date order. Thanks for a great theme.
Just confirming, I would like a portfolio item to stick to the front page like a blog post can “Stick this post to the front page”. I this possible?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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Hello,
Is it possible to include custom php code just like there is an option to add custom js code?
In love with your theme!! Awesome work!
Hi,
Thank you for the feedback This really means a lot.
Unfortunately, custom PHP field doesn’t exist within the theme.
You can add PHP through child theme or directly in template files.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Where can I find the documents about customizing the web for mobile devices and different screens? I’ve done it in some “columns settings-responsive options”, but it still need some adjustments… I have purchased 3 Bridge licenses but I don’t have the support anymore…
Hi,
We have a helpful article on that subject:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002332437-How-To-Set-Up-Responsive-Options-For-Columns-When-Using-The-WPBakery-Page-Builder-Plugin
Also, in case that you are using Qode Elements Holder, here’s a helpful video tutorial on how to setup it:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002758298-How-to-Use-the-Qode-Elements-Holder-with-the-Bridge-WordPress-Theme
Let us know if you have more questions
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Thanks for the info! but the mayor problem I’m having at the moment is when I use Custom Fonts (I cannot modify it for mobile devices, so they look really big and you cannot read the entire word). I’ve tried to make a section for computers and another for mobile so they look good (choosing the option to hide on the specific devices), but the image I use for the background row on computers still appears on mobile because the “hide on devices” is on the columns settings, not on the row settings) What can you suggest when I use this specific element?
Hi,
Please provide us with your website URL, and we will investigate.
Also, maybe this article can help:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002324678-How-To-Set-The-Responsive-Styles-For-Headings
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Hello,
You can use the code below, apply it from Appearance > Customize > Additional CSS:
@media only screen and (max-width: 600px) {
.custom_font_holder {
font-size: 18px !important;
}
}
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Boos I have purchased the theme and activated it. I have subdomain but theme is not able to activate there. As I have same domain (main), theme should be activate there.
Hi,
Thank you for reaching us.
Please understand that each domain has to have separate theme licence. It’s one licence per domain. So you really need to purchase another licence for your subdomain.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hello, if I enable CSS animation in the elements, when I load the page the content is not displayed, only after updating the page is it seen. With this problem I can’t use any effect in the content. The content is not always visible. How can I solve it?
Hi,
Please provide us with your website URL, and we will investigate. Also provide us with a more detailed explanation and include screenshots.
Thanks
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Hi, I really like your theme and I think to buy it, first I have to ask you some things. I have to make a restyling of an online site created with another theme and wp bakery, I will do it on a staging site. When I install your theme, can I keep the layout of the website online? If I want to import a demo theme, can I only import the pages that interest me, or am I obliged to import the entire demo theme? If, on the other hand, I install the entire demo theme, does this create conflict with the current site and its layout? My featured images in the site posts are all vertical (750×1127), can I continue to use them or must they necessarily be horizontal as they appear on your theme?
On the site I installed “Easy Social Share Buttons for WordPress”, can I use it on your theme instead of your sharing system?
I notice that on the subject there are no references to the GDPR, do you think to implement this function? The demo “https://bridge92.qodeinteractive.com/” does not get good speed results on pingdom and google page speed, do you think to improve this important aspect?
Thanks in advance
Hello,
Thank you for taking interest in our theme!
1. It depends if you content of the current site is built with WPBakery elements only, or with some shortcodes from your current theme.
If the elements are WPBakery only, in that case your content should stay similar. But if you are using options or shortcodes from the other theme, in case of activating new theme, the content will simply not display or it will display broken.
Maybe you can install Bridge on local server, and finish your website there, and simply transfer it to the main domain after you finish everything without interfering the 2 themes.
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004511038-How-to-Import-Bridge-Demos-Made-with-WPBakery
3. Your can keep your featured images as they are now. They don’t need to be horizontal
4. We haven’t tested our theme with Easy Social Share plugin, so unfortunately we can’t guarantee compatibility.
5. Regarding the GDPR – you can use some 3rd party plugins for that purpose.
6.Our demos might appear slow, but this is only because we are showcasing lots of images with the highest quality.
As such these images are not optimized and are making the load times higher. Also, our demo pages try to showcase all options at once, so you can see all the possibilities the theme could offer.
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
Let us know if you have more questions
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Hi, don’t find the site where I registered the plug-in, how to deregister without having access to old site ?
Hi,
Thank you for reaching us
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The demo is different to my live web after importing please help.
Hi,
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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Hello I can install the theme, it said ” the link is expired” Could you help me please
Hi,
Here’s helpful tutorial on that subject. Just follow the steps from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002729757-How-To-Solve-The-Link-You-Have-Followed-Has-Expired-Issue
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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