23249 comments found.
hello! i got a question about install this theme
i try to delete this theme and then install this theme another website. but i can`t do this. when i put it purchase code, the system said This “code was already used in ddd.com”
so, it is possible using another website??
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, Can you please verify the importation of Shop6 Demo, Tried many times even with porto studio but it doesn’t work properly. Thanks
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
Hello, Thank you very much, Any Updates ?
Hello,
I am Sorry but this will take some time, Its not possible to solve it seperately, we have to release a complete update of the Theme, so please be patience till that once it will be resolved you will be notified via email for an update.
Thanks for your understanding.
My website keeps crashing after I installed the theme. Everytime I edit something the site crashes and all I get is a 522 error. Is there something I can do? Why is this theme doing this? Never happened to me before.
Hello,
This is not the Theme issue but your server issue, Please read the below given article and contact your hosting provider to solve this issue for you:
https://www.ionos.com/digitalguide/hosting/technical-matters/error-522-explanation-and-solutions/
Best Regards.
Hello,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and change the Product Layout as per your requirements as showing in this screenshot: https://ibb.co/ZH4k9g0
Best Regards.
Hi! Does this theme come with a PSD?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the PSD is not included in the Theme Package.
Best Regards.
This is something we can buy or request?
Hello,
Sorry to say that but we do not have it.
Best Regards.
Hello,
I’m using your theme and I want to remove the featured images from every page and post of my site. I use the images to create a page grid but I don’t want to show them at the top of the page. I tried to add some css code found on comments from other users but don’t seem be working.
Waiting for your help,
thank you in advance.
Hello,
Can you please share your site URL so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Hi,
I working in localhost so I can’t share my site url. With the site inspection I see the generation of a “page-image single” div, where the featured image is shown. I would like to remove the generation of this div.
Hello,
This is not possible to remove the generation of this div, If you want to remove the generation of this div, then you have to remove the featured image.
And if you want to use the featured image and do not want to show it on your site pages then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.page-image.single {
display: none !important;
}
Best Regards.
Hello,
adding this css in the Porto >> Theme Options >> Skin >> Custom CSS does not work. It started working when I pasted the code into the porto-child theme’s style.css .
Thank you for tour help.
Sound’s Good!!! That it worked for you… 
Hello!
Sir,
Please give me update this plugin link – Ultimate Addons for WPBakery Page Builder.
Best Regards.
Hello,
Please be patience till the new Theme update, we will update the plugin link with the new update of the Theme, BTW that plugin is not supported by us anymore since last 2+ years, if you need it urgently then you can purchase it seperately.
Best Regards.
Could you please contact me at jeffward@wardsdesign.com? I purchased a license yesterday and cannot get logged into your support system.
Hello,
Please share your product purchase code PDF file via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Best Regards.
Hello. Is it possible to import 2 or 3 demo versions, e.g. demo band and demo versions in the shop tab
Hello,
If you want some other parts from different Demo’s then you have to use Porto Studio Functionality, Please Import the Demo you want on your site and then create new page and use Porto Studio Functionality and add/copy any of the page from any Demo as per your requirements, Please read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hello, on your demo the cart does not drop down when using Firefox. I would like to show this template to my client bfore purchasing. Could you correct that urgently please if you can reproduce the bug. Thanks for letting me know
Hello,
First of all, thanks for showing your interest in Porto WordPress.
I have tested at my end and it is working perfectly fine at my end, It must be the cache issue at your end, Please try once check by changing the browser or removing the cache.
Best Regards.
I added facebook and whatsapp links in a porto follow us widget but only the facebook icon shows.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello, I need help. I want to remove the menu sidebar just and only for mobile users and not from pc or laptos users, Thanks. Pic: https://i.postimg.cc/5NC7ymr1/IMG-5705.png
Edited: I use this code, but it remuved the sidebar menu from all divices
.porto-onepage-category .category-list { display: none !important; }
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.
@media (max-width: 767px){
.porto-onepage-category .category-list {
display: none !important;
}
}
Best Regards.
Hello! WooCommerce > Status section reports 2 outdated Templates after the last update: porto/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0 porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
Is there a plan for these to be updated on the next release, or do we need to raise a support ticket?
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
Can i only import a demo Framework instead of all contents? because i don’t like to change all contents one by one after importing a demo, i don’t have that much time. Hope you can help, thank you
Hello,
Sorry to say that but this is not possible, You can only Import the Complete Demo.
But I have a workaround for you, You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hi,
I have created a custom header using Header Builder; But in Sticky menu, logo does not show up. How do I get the logo in sticky header. All options under Sticky menu are enabled. Kindly suggest.
If I use built in header, then it is working fine.
Hello,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row. 2. Middle Header Row. 3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Best Regards.
Well, I don’t think that is the case.. In the predefined headers, the logo and menu are in different rows but still the logo works in sticky menu.
Check the predefined header numbered 1 for e.g. (top right). Check image below…
https://postimg.cc/KRpbdP3vHello,
I am talking about Header Builder not about Pre-Built Header Types. and you are right, Pre-Defined Header Types are working as you want, so please use it, If you only want to use the Header Builder then this is not possible. Hope its all clear now.
Best Regards.
Ok thanks.
How do I disable homepage newsletter popup for mobile devices? I tried hide device option for all devices except desktop but my on iphone it still loads the popup.
https://postimg.cc/hzGbbWrNHello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.mfp-wrap {
display: none !important;
}
.mfp-fade.mfp-bg.mfp-ready {
display: none !important;
}
}
And if you have any issue remaining then please generate a ticket via our support system.
Best Regards.
Hi, I tried making some changes to the woocommerce variation.php file so my custom field data should show up with ajax, however the changes aren’t showing up. Is this file overwritten by the theme in any way?
Hello,
No, We have not override any of the WooCommerce Core functionality, We used Hooks in our Theme, You are trying to Customize the Core files, I suggest you to please contact our Customization team for paid Customization services or hire any developer.
Best Regards.
0
Hi,
is there an option to remove this line?
<.span class=”vcard” style=”display: none;”> <.a href=”xxxxxx” title=”Posts de xxxxxxxxx” rel=”author”>xxxxxxx 2020-02-07T14:58:26-02:00<./span>
Hello,
Can you please provide me the screenshot of the section/part of the Demo which you want to remove so that I’ll provide you the best possible solution for it.
Best Regards.
Hi. I am trying to find WHERE in the css, the code that creates the really strange looking lines that appear under the ‘Custom Header’. I’d like it gone. If you could post the CSS fix here, it may help many others too. I believe it’s called ‘porto-header’ in the css and they are 3px high. They appear arranged left, centre and right. Thanks.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks, Regards.
Hello,
Please do not share Purchase code here as this is the public platform, Please share the PDF file of the purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and create a support account for you.
Best Regards.
Social icons not working at CV – Portfolio – Resume, with new custom link. Works only with default links.
[solved]
Sound’s Good!!!
You are the best
Best Regards.
