23241 comments found.
Hello. Is it possible to import 2 or 3 demo versions, e.g. demo band and demo versions in the shop tab
Hello,
If you want some other parts from different Demo’s then you have to use Porto Studio Functionality, Please Import the Demo you want on your site and then create new page and use Porto Studio Functionality and add/copy any of the page from any Demo as per your requirements, Please read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hello, on your demo the cart does not drop down when using Firefox. I would like to show this template to my client bfore purchasing. Could you correct that urgently please if you can reproduce the bug. Thanks for letting me know
Hello,
First of all, thanks for showing your interest in Porto WordPress.
I have tested at my end and it is working perfectly fine at my end, It must be the cache issue at your end, Please try once check by changing the browser or removing the cache.
Best Regards.
I added facebook and whatsapp links in a porto follow us widget but only the facebook icon shows.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hello, I need help. I want to remove the menu sidebar just and only for mobile users and not from pc or laptos users, Thanks. Pic: https://i.postimg.cc/5NC7ymr1/IMG-5705.png
Edited: I use this code, but it remuved the sidebar menu from all divices
.porto-onepage-category .category-list { display: none !important; }
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile.
@media (max-width: 767px){
.porto-onepage-category .category-list {
display: none !important;
}
}
Best Regards.
Hello! WooCommerce > Status section reports 2 outdated Templates after the last update: porto/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0 porto/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
Is there a plan for these to be updated on the next release, or do we need to raise a support ticket?
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto 
Best Regards.
Can i only import a demo Framework instead of all contents? because i don’t like to change all contents one by one after importing a demo, i don’t have that much time. Hope you can help, thank you
Hello,
Sorry to say that but this is not possible, You can only Import the Complete Demo.
But I have a workaround for you, You can use Porto Studio Functionality:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hi,
I have created a custom header using Header Builder; But in Sticky menu, logo does not show up. How do I get the logo in sticky header. All options under Sticky menu are enabled. Kindly suggest.
If I use built in header, then it is working fine.
Hello,
Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row. 2. Middle Header Row. 3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Best Regards.
Well, I don’t think that is the case.. In the predefined headers, the logo and menu are in different rows but still the logo works in sticky menu.
Check the predefined header numbered 1 for e.g. (top right). Check image below…
https://postimg.cc/KRpbdP3vHello,
I am talking about Header Builder not about Pre-Built Header Types. and you are right, Pre-Defined Header Types are working as you want, so please use it, If you only want to use the Header Builder then this is not possible. Hope its all clear now.
Best Regards.
Ok thanks.
How do I disable homepage newsletter popup for mobile devices? I tried hide device option for all devices except desktop but my on iphone it still loads the popup.
https://postimg.cc/hzGbbWrNHello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.mfp-wrap {
display: none !important;
}
.mfp-fade.mfp-bg.mfp-ready {
display: none !important;
}
}
And if you have any issue remaining then please generate a ticket via our support system.
Best Regards.
Hi, I tried making some changes to the woocommerce variation.php file so my custom field data should show up with ajax, however the changes aren’t showing up. Is this file overwritten by the theme in any way?
Hello,
No, We have not override any of the WooCommerce Core functionality, We used Hooks in our Theme, You are trying to Customize the Core files, I suggest you to please contact our Customization team for paid Customization services or hire any developer.
Best Regards.
0
Hi,
is there an option to remove this line?
<.span class=”vcard” style=”display: none;”> <.a href=”xxxxxx” title=”Posts de xxxxxxxxx” rel=”author”>xxxxxxx 2020-02-07T14:58:26-02:00<./span>
Hello,
Can you please provide me the screenshot of the section/part of the Demo which you want to remove so that I’ll provide you the best possible solution for it.
Best Regards.
Hi. I am trying to find WHERE in the css, the code that creates the really strange looking lines that appear under the ‘Custom Header’. I’d like it gone. If you could post the CSS fix here, it may help many others too. I believe it’s called ‘porto-header’ in the css and they are 3px high. They appear arranged left, centre and right. Thanks.
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks, Regards.
Hello,
Please do not share Purchase code here as this is the public platform, Please share the PDF file of the purchase code with us via our email newsmartwave@gmail.com so that we will check/verify and create a support account for you.
Best Regards.
Social icons not working at CV – Portfolio – Resume, with new custom link. Works only with default links.
[solved]
Sound’s Good!!!
You are the best
Best Regards.
can you please deactivate my purchase code . thank you
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hey, i wanna buy this theme but first i need know how long time your team need to fix the issue with import old themes?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
We are working on the new Theme update and soon you will find the new update of the Theme.
Best Regards.
Thanks for reply.. Do you think it will be done this week?
Hello,
I am sorry I do not have the exact timeframe for it, but hopefully it will be done wby this week or at very start of the upcoming week.
Best Regards.
Hey i bought this Theme a long time ago and used it for a test website, that i deleted and dont use anymore. Can i somehow use the Code again for an actual Website?
Best Regards.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
how long does the licence for Revolution Slider plugin Visual Composer last including updates?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
hello please can add to wishlist can be transferred https://prnt.sc/r0mhr0
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it and use the old version of the plugin, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Best Regards.
Hi,
Im going to make a site in 3 languages: english, spanish and arabic, in that order. For make the traductions, I will use the WPML plugin.
When an user select the arabic language, could I configure with your theme to show it in RTL?
Thanks,
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compaitable with WPML and yes Porto WordPress is fully RTL ready, You can easily configure it with any RTL langauge as per your requirements.
Best Regards.
I need support
Hello,
Can you please let me know your issue?
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I optimized this theme but mobile performance is not better. desktop is better but how I increase mobile speed using your theme. I follow all of things. I already used CDN and caching but still mobile performance not so good
Hello,
The Speed of the site is something which can be achieved using Customization so I only able to provide you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services you can contact our Customization team as well or you can hire any developer as well.
Regarding Mobile Site Speed: You can read more about it in the below-given docs:
https://dzone.com/articles/how-to-improve-mobile-page-speed-using-googles-pag
https://apppresser.com/speed-up-wordpress-mobile/
https://wp-rocket.me/blog/how-to-make-your-mobile-site-load-faster/
https://www.shoutmeloud.com/mobile-site-loading-performance-test.html
Best Regards.
Hi, i used purchase code on my old website which is not active anymore, so i want to activate code on my new website so kindly reset my purchase code?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
