Hi contivision! Please note that we replied your email 30 minutes ago. Did you receive? In case check the Spam folder.

Hi! No this is not the problem, if things are as you say if you disable the Uncode Core plugin you should be able to see images but this not the case. Anyway, from here we cannot help more, if this is a problem of the theme here you should see thousand of similar messages, so there is something else. Please open a private ticket so we can check your installation details and help: https://support.undsgn.com/hc

Could you explain what you mean by this answer? Since our site is built on Uncode, we have not tried turning off the Uncode Core plugin. We tried turning off the external ones as you suggested. Do you think our site will still work even if we turn off all the Uncode plugins? Are you saying the theme will work even without the core plugin?

Hi! You report that the problem is related to Uncode Core plugin, but this is not true, the Uncode Core plugin is not responsible if your images are not visible in Chrome when you access them with a direct link (so we suggest to disable momentary this plugin to check if the images appears in Chrome). As told we cannot help better in words from here if you have an odd issue, so if you need our help please open a private ticket so we can inspect your server and debug the root cause of your issue.

Please send a private message from our profile, as suggested in the message “More info” and include your Purchase Code: https://themeforest.net/user/undsgn

Done! Thank you very much, hope you can help us!

Ok we are going to check soon!

Hi paulonova! What version of Uncode do you have? If you updated WordPress to version 5.3, you need also to update Uncode to the latest version that is Uncode 2.2.6.

Yes! I updated and it works! Thank you …

Hi paulonova and thank you for the confirmation!

What do you suggest we do?

What can we do about this? any other workaround ?

If you need to display the alt tag you can select different layout, ex. https://undsgn.com/uncode/stumbled-the-concept/

Ok, let us know how it goes!

also updated Java but the button is still missing.

Hi! We are sorry but if you have an odd issue that no other user have we cannot help more from here (and probably it’s not theme related), please open a private ticket so we can assist: https://support.undsgn.com/hc

Hi Piipsy and thank you for interest!
Do you refer to the widget you can find at the bottom of this page? https://undsgn.com/uncode/features/single-media/

Hello! We’re sorry for the issue, but it doesn’t seem to depend on the theme, it seems an issue to a corrupted version of WooCommerce. WooCommerce, from one of the recent updates, has added a function that calls some files if you have a PHP version later than 5.6. Maybe when you updated WooCommerce the folder containing the new files hasn’t been correctly added to the server. I recommend to deactivate and remove WooCommerce and install it again.

Let me know, best

Thank you ! That worked ! I’ve resinstalled woocommerce

xx

Great, have a nice day!

Hi furiaesdigital! You cannot deactivate a complex script used in a theme like iLightbox and use another lightbox, this is not something like deactivate and activate another plugin, sorry.

Hello!
May I ask you what version of Uncode are you running? Please consider that if updated to WordPress 5.3 you need also to update to the new version of Uncode that is Uncode 2.2.6.

If you updated Uncode to 2.2.6 as well, in this case I can only guess you have a child theme that modifies the menu function. Could you check please?
Let me know, best

Aha! So it was the child theme, I was using a very slightly modified header.php which was obviously much different from the header.php in the new update.

Sorry, it didn’t occur to me it was the child because it was across multiple sites, but it makes sense if it’s an php file that I’ve copied into the child theme of both websites.

Thanks!

You’re welcome!

Hi Pepminguezcastells! Not sure to understand you just in words, but in Uncode, we add the height of the menu to push the content a bit down ( ex: https://undsgn.d.pr/FOC44Z ), if you don’t want this try these options: https://undsgn.d.pr/fUkZII

Hi Teveoonline! Yes, if you updated to WordPress 5.3 you need also to update to the new version of Uncode that is Uncode 2.2.6. About the missing Theme Options we don’t have any similar report, did you activated the Uncode Core plugin and update it too?

Hi furkansoyler! We are sorry but we don’t see any red Line at your link so it’s not easy to understand what you refer: https://undsgn.d.pr/xnLF6L
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi voic3 and thank you for appreciate Uncode! There is not an option for this but you can us this code:

.navigation .page-prev,
.navigation .page-next {
    display: none;
}

Worked perfectly, thank you!

Hi voic3 and thank you for the confirmation!

Vielen herzlichen Dank ❤️ Good good WORK!!

One more question please: I am now testing everything with your new version on a subdomain. Is it possible that I delete the registration with the Envato code on one page and then use it on a new page?

Hi, sorry for the delay and thank you for the confirmation! Yes sure, but you need to send a private message and let us know your Purchase Code. Please send a message from the form you find here: https://themeforest.net/user/undsgn

Hi! Let me know if make sense, ex:

<a href="link-to-your-image.jpg" data-lbox="ilightbox_single-1">link</a>

That’s fantastic – it works!

Many thanks for your ongoing support.

Hi zakoops and thank you for the confirmation!

Hi! Unfortunately, we don’t have other users reporting the same so I don’t have a quick fix, sorry. Do you have the latest version of Uncode that is Uncode 2.2.6?

Yeah, I got that version.

Hi studio-web-johnatanb! All plugins updated? Do you have a Child Theme with customisations? In case I think we need to check your installation privately, otherwise, if you don’t have any error (apart the notice messages), you can try to deactivate the debug mode.

Hi timmilgram! The agent you are assigned works in European time, and I see you replied in European night time. Moreover, please note that when you open a ticket there is a notice that highlights that Support Team doesn’t work during weekends. I’ll try to to reply you now but please note that we are not working during weekend so until Monday support is limited.

Hi themightythings and thank you for appreciate Uncode!
Pretty nice effect and this is in our “to-do” list. We saw this in a client website that is in our showcase, but this is a self-implementation of this Uncode user: https://gowtham.design/
Unfortunately, it’s not something we can help with a quick code but maybe this helps you to check how is implemented. In short, it will be included in Unocde but I can’t give you a deadline right now.

Hi iendeuetju! The problems you are experiencing with the checkout are not related to this, the latest WooCommerce update is only about the notices templates and this doesn’t produce an error with the checkout. Please find here more info about the out of date templates: https://support.undsgn.com/hc/en-us/articles/115004005069
When there is a critical update we publish a theme update in a few hours. What problems you are experiencing?

Ok it’s caching related problems apparently. I’ll get it fixed with our host. Thank you for your answer.

Hi and thank you for the confirmation! Much appreciated!