23255 comments found.
when is update coming ? the current Woocommerce update is not compatible with some of the porto template..A warning is been thrown on the dashboard to update the theme…Kindly do something about it ASAP.
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto 
Best Regards.
Hi, I am very keen to purchase very soon. Just have a short question. Is it possible to have a “One Page” template as my main page + “Shop” template for all the products i have in my site?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can set the One Page template as your site Main Page and yes you can create/add set the Shop Page for your one page site as well using Porto WordPress easily .
Best Regards.
any update in que
Hello,
Our development department is working on the new Theme update, So please be patience, once the update will release, you will be notified from Envato via email.
Best Regards.
Many demo headers are broken, very confusing header, i installed all plugins theme required. the slider revolution plugin is always “Activate Slider Revolution for Premium Benefits (e.g. Live Updates).”
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check the header on your site and solve it for you.
Best Regards.
i did, but not yet receive solution so far.
Hello,
I have just confirmed from support department and they replied that they already sent your support ticket reply, Please check your support ticket reply now after removing the browser cache: https://ibb.co/3BBbrsn
Best Regards.
I am unable to remove items from the cart. I click the X and it just greys out and keeps spinning, I refresh and the part is still there.
Know what is happening?
https://bunkpolice.com/cart/I swapped to a default theme and it works fine. I show some developer tool errors on the cart page.
I couldn’t wait so I had to hire a freelancer. They had to fix a javascript code in your theme.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info so we will check it for you.
Best Regards.
sorry i contacted support a few days ago and today the ticket was closed automatically without an answer. I started a ticket again. I hope for more luck.
1. How can I install the template like you do on your website with all sample pages and text, etc.? Isn’t that possible?
Thank you
Hello,
Till now we have only received your 2 support tickets as showing in this screenshot: https://ibb.co/TgFxTzL
We have replied your support ticket on the same day with a proper solution as showing in this screenshot: https://ibb.co/kX9wXrC
Now, Today is Sunday a weekend, once our team will be back on work you will get the reply of your support ticket till that please be patience.
Hoe to Install the Theme, Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
For Importing the Elements pages on your site: You can simply Import all the Elements Pages on your site: At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png
Best Regards.
Hi please help me change the license to a new domain. The website I used last time is already expired that’s why I want to use the license to a new website. Help me please.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Thank you!!!
Most Welcome!!..
Hi, I want to buy this theme, but I’m using WooCommerce 3.9.2. Is it compatible with? Or only 3.8. Thanks
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully compaitable with the latest version of the WooCommerce, only a couple of Theme templates are outdated and this is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
hi everytime a porto theme update comes out a few days later Visual bakery and the slider and also Ultimate Addons for WPBakery Page Builder 3 plugins are always outdated i’ve had your theme for over a year and this happens all the time. How can I stop this from happening I already purchased the theme that gives me unlimited grant access to the premium plugins. Please provide the latest code canyon files immediately and effectively you can email them to my assoiciated account if you dont want to share wit hthe public my website keeps getting hacked because of this issue
Hello,
Regarding Latest WP Bakery and Slider Revolution: You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And Regarding Ultimate Addon for Visual Composer: Please be patience till the new Theme update, we will update the plugin link with the new update of the Theme, BTW that plugin is not supported by us anymore since last 2+ years, if you need it urgently then you can purchase it separately.
Best Regards.
Hi! When I try to activate the purchase code it says “Your ip address is blocked as spam!!!”. ?
Hello,
I have whitelisted your IP now, Please try again now, I am sure you will not finds this issue anymore.
Best Regards.
Thank you! You all are the best!!!
Most Welcome!!!..
i need buy it but when your team go fix the demos old?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry for the inconvenience but our team is working on the new Theme update and soon you will find the new Theme update in which the latest Demo Importing issue will be fixed, so please be patience and stay tuned with us.
Best Regards.
hi i dont remember the password of my porto costumer service account this is the email you guys gave me ammarlatif@ymail.com and the user name is ammar,somehow i deleted my the password in my lap and now i do not remember
Hello,
Our Support Manager has been successfully reset your support account and the email with new credentials has been sent to your email: ammarlatif@ymail.com Please check your email now.
Best Regards.
guys you provided me that email i dont have acces to that email you provide me that to log in my email is hecgar1016@hotmail.com
Hello,
We have changed your account email as hecgar1016@hotmail.com and the reset information for Login into support account is same please try now with this email.
Best Regards.
hi i still can not log in with porto support
Hello,
Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will verify and set your support account.
Best Regards.
Prices will not display on Simple Products. Any idea?
http://bunkpolice.kinsta.cloud/product/ceramic-testing-platform/Hello,
This is because of the Custom CSS you have added into Porto >> Theme Options >> Skin >> Custom CSS:
https://ibb.co/y5MPZr0
https://ibb.co/wzJLgYN
Best Regards.
Hi, I am buildinig a online store with woocommerce and Elementor. I saw that you have recently added Elementor as a compatible builder with your theme but I need to ask some things. Can I use Elementor to customize the shop layout, the product archive layout and the single product layout? To be more specific, all I need to achieve with your theme, is to use your archive template with the grid and list, option, the filters option and the sort dropdown option but change completely with elementor the layoout of the products appearing in the archive. Thank you.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
As you know that we have recently added the compaitability of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.
But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.
Best Regards.
Hi, thank you for the reply, I don’t mind starting from scratch with elementor, I just need to know that I can achieve all functionalities of the theme like when using the WP bakery plugin. Unless you build new widgets for Elementor that must be used to work properly, otherwise, I can build my own layouts, no problem with that. Thank you.
Hello,
Yes, you can use all the features like Widgets,Theme Options etc… with Elementor plugin as well.
Best Regards.
Great, thank you.
Most Welcome!!!
Hello p-themes team,
My name is Hassan i’m the Manager of Kainelabs.
First of all congratulations on this great theme, you did a very very good job !
We found your theme very interesting in a way that could have an extra asset where we make our community and forums and user profiles plugin “Youzer” with this will open your theme to whole new audiences that are looking to build social networks, communities and users profiles.
We already worked with many big themes in the market and the result was amazing, themes like “Enfold”, “Kleo”, “Bimber”, “Olympus”, “Aardvark”, “OneCommunity” and many more.
Here’s our plugin :
https://codecanyon.net/item/youzer-new-wordpress-user-profiles-era/19716647Many users when they bought our plugin they asked us to recommend a theme for them that’s why we decided to create a list of recommended themes and the clean themes like yours are the best ones to be used with youzer !
We are ready to work on any compatibility issue by our selves, we can give you the latest version from our plugin to test it from your side or you can send us a version from your theme so we can test it from our side or in case you have any other solution we are open for it ^^
Thank you for your time & i’ll be waiting for your kind reply.
Best Regards, Hassan.
Hello,
Really thanks for your offer and time and kind words ..
I suggest you to please share that offer via our official development department, they will look through it.
Best Regards.
Hello,
Thank you for your feedback,
I just sent you an email from your author page.
Looking forward to hear from you.
Hassan
Hello,
Now, Please be patience once the Author will check your email you will get the reply of your email.
Thanks for your understanding.
Hi!
1. The visual composer is working in page section, but not working in product page section.
https://drive.google.com/open?id=1vISKXStSTc9dz4o5Zv4MB-nPrvrJnj_L2. I changed all the fonts to Roboto and Open sans, some of them works correctly, but in some areas font is not working, like slide, product price.
https://drive.google.com/open?id=11MCkfmiS9t2whp45Z-LePuMFz7BXHxSAHow can I fix these problems? Thanks
Hello,
1. Please go to WP-Dashboard >> WP Bakery >> Role Manager and please make sure that you have checked the Custom Type Product from there as showing in this screenshot: https://pasteboard.co/I5kNK5Z.png
It will work for you.
2. You have to set those Text’s Fonts using Custom CSS.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you!
2. But those fonts are from Google fonts, Do I have to use Custom CSS anyways?
Thank you!
2. Those fonts are from Google fonts, do I have to use Custom CSS anyways?
Hello,
Those Text’s are Custom Text and you have to set those Text’s styling using Custom CSS only.
Best Regards.
Hello, what are the minimal server requirements for this teme?
Hello,
You can check the Minimum server requirements for using Porto WordPress Theme here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
Best Regards.
I am facing problem with wishlist.
1. Wishlist icon error 2. Wishlist page product delete error
Theme version 5.2.0(Porto) with YITH wishlist 3.0.6
I also noticed there are many icons missing. you could find missing icons through out the pages but if you go to
YITH – Wishlist – Add to wishlist options – Style & color customization – “add to wishlist” icon.
you can find many icons are missing or broken.
openwater.net
Hello,
Sorry for the inconvenience but the latest version of the Wishlist plugin is creating an issue with the Theme, So please do not update it, for now, we are working on the new Theme update is which we will solve it, for now, please use the old version of the plugin it will work for you fine.
Please contact us via our support system so we will provide you the version of the plugin which is working fine with the current version of the Theme.
Best Regards.
Hello I am in urgent need to update demo shop 06
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
How can we increase the padding on the sides of the blog post?
Hello,
You can change the Layout for Blog Archive Page from Porto >> Theme Options >> Post >> Blog & Post Archives as per your requirements: https://ibb.co/CVJNF38
And you can change the Layout for Single Post Pages from Porto >> Theme Options >> Post >> Single Post as per your requirements: https://ibb.co/Hg4j17Z
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
