23249 comments found.
I want to update my porto theme, currently using Version 5.0.1 and I have installed Child Theme. Could you pls tell me how to update to latest theme version without affecting my current website?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I have updated the Porto theme to new version 5.2.1. But i am using Porto Child activated. What should I do?
Hello,
No, Problem, Just use your Child Theme as always you are using and only update the Parent Theme by following the above article.
Best Regards.
Hello,
You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Best Regards.
I have translated the theme into Arabic by adding (WPML) and I have a FOOTER problem when I change the language to Arabic. The FOOTER does not appear knowing that it has been translated.
Hello,
You have to translate the Footer as well, Footer is basically coming from Widgets and Widgets are coming from Porto Functionality plugins, you have to transalte Porto Functionality plugin as well, and also if you are using Blocks in Footer then you have to edit those blocks and translate those blocks in all the languages you are using on your site and try to check your site after removing the browser cache, Otherwise, Please contact WPML support here: https://wpml.org/forums/forum/english-support/
and ask to properly translate the site for you, they will do it for you or provide you the best possible solution for it, This is just the plugin setting and not properly translated issue.
Best Regards.
Does this theme: a] Has a “Free shipping” calculator? b] Adaptive images (reduce file size when viewing phone)? c] Support for AliExpress plugin? d] Support for Amazon plugin? e] Support for Ebay plugin?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, The Shipping Calculator is the default functionality of the WooCommerce plugin and you can turn it ON/OFF as per your requirements: https://ibb.co/6PxK1hK
2. Porto WordPress is fully responsive Theme and Images getting small on smaller devices automatically like Mobile,Tab etc..
3. Sorry to say that but we have not tested the Theme with AliExpress plugin till now, so if you want you can try it, but Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins, and Dokan MultiVendor plugin is also pre-bundeled with the Theme Package.
4,5. Sorry to say that but we have not tested the Theme with those plugins, If you want you can try it.
Best Regards.
Hello I need to change the Custom Tabs Priority number. every time i create a new product it comes with 40 and 41 for the Custom Tabs Priority. I need it to be 5 and 10 . and apply this for the products already exist thank you
Hello,
Sorry to say that but this is not possible, We have already given an Option in the Theme for setting the Custom Tab Priority as per your requirements, So you have to edit every single product and set the Priority for Custom Tab’s as per your requirements: https://ibb.co/6JxQ7rt
Best Regards.
Hi, I can’t insert more than 10 sliders in the revolution revolution, how can I solve it? After 10 it crashes. Thank you very much.
Hello,
This is not the Theme but the Slider Revolution issue, Please once test the plugin with default WordPress Theme Twenty Twenty and check the plugin behavior, If you will find’s the same behavior with default WordPress Theme as well then it will clear that the issue is from Plugin and in that case you have to contact Plugin Author, Otherwise, contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi. When will you release an update? The last release from december has several bugs. For exemple, the Porto Products Element, when choosen Load More style, if you click on Load More button, the element loads allways the same products. If you choose Pagination Style, the pagination does not work at all. There’s also a compatibility problem with the newest version of Yith Wishlists. The heart icon does not apear on products archives and on product page, there is a css bug on wishlist icon. Also, if you click on wishlist button to add a product to the wishlist, and after that you click again to go to the wishlist page, you will get a 404 error page, and the wishlist page is configured properly. Also, when you select Transparence Images layout for single products page, you will get an ssl error for ajaxloader.gif. The Corporate 11 model is beautifull, but unfortunly, the menu doesn’t change its position on mobiles screens. On these type of screen, the side menu takes a very large part of the screen and the content gets weird. It would be great if this model could change the header/menu behaviour on mobile screens to a sidebar menu toggle style with header on top. Please, do not misunderstand me, this is a great theme and i allways give it a preference when building something for a client, but these problems are compromising the integrity and quality of my projects, so I am telling you what I discovered so far, and asking you: Please fix it. I do not have support anymore and i do not have intention to renew it now, but I belive that you have a concern with the quality of your products as so do I.
Hello,
We respect your concern and your queries and these all are already noted, Actually, we are working on the new Theme update already but suddenly our lead developer has serious health issues and he is in hospital now, he is getting better slowly, as soon as he will be back we will release an update of the Theme with issues fixes, Please try to understand us as well and please be patience.
Thanks for your understanding.
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
How long? I see people who found this more than 1 month ago and have not given a solution.
If it doesn’t work, why do you sell it?
Hello,
Really sorry for the inconviniance, Actually, This update is delayed because of the frequent updates from WooCommerce and plugins, and also our lead developer has some health issues as well, BTW, Our development team is working on the new Theme update and soon hopefully within one week you will find the new Theme update with solved these issues, Please be patience till that.
Best Regards.
I waited more of the week, but the problem have not solutioned.
Hello,
This issue is resolved in our latest release you can check the changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And I have tested it on my test site and it is working fine now, Please try again after removing the browser cache, you can check it on my test site as well:
http://hubdatasolutions.com/pearl/porto/shop16/
Best Regards.
Is it possible to display “no posts found” when using the porto blog element if no posts for the category are found?
Hello,
Sorry to say that but this is not possible using Porto Blog element, It will not show anything if it does not found anything and this is the default functionality of the particular element.
Best Regards.
Thankyou. Would you be able to point me towards the right php file to change?
Hello,
You will find its file under:
wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_blog.phpand also under:
wp-content/plugins/porto-functionality/shortcodes/templates/porto_blog.phpBest Regards.
I hate to do this here, but your support system is down. I need someone to contact me and deactivate the current registration of my purchase code. I need to use the theme elsewhere and I don’t have access to the old site anymore, so I need you to sever the connection from your end.
Hello,
Really sorry for the inconviniance but the Support System is working perfectly fine at my and all the other Customers end: https://ibb.co/SnjmXCk
Please clear your browser cache and check again or check on proxy.
And I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
is it possible the demo https://www.portotheme.com/wordpress/porto/app-landing/ will not be 1 page ?
do you have also or same features like this ? https://www.oppo.com/ph/shops/?provinceId=1823&city=1825
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can make it more pages as well, and sorry to say that but you have to use any third-party plugin for it there is no such option in the Theme for it.
Best Regards.
can you suggest me a third party plug in that compatible for this thanks in advance
Hello,
Really sorry, but we have not tested any of the third party plugin for this reason with the Theme so we are unable to suggest you on it, you can try with any third party plugin as per your requirements.
You will finds all the third party plugins compaitable list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Best Regards.
I would like to change the styling of the ‘View cart’ link in the minicart and style it as a ‘button’ in CSS. I can’t find the View Cart link in the source code though so I would like to ask what would be the CSS class for this link?
Hello,
Can you please share your site URL and also the screenshot of the link you are talking about so that I’ll check and provide you the Custom CSS for making as button to that link.
Best Regards.
I’m talking about the ‘View Cart’ link when you hover over the minicart in the top left.
Furthermore, on the same page if you hover over a menu item, you can see that the submenu that pops up has a z-index that is actually lower than the single product images and thumbnails. This is the (near) standard Porto demo shop theme.
Also the Minicart that pops up is actually underneath the single product’s images and thumbnails. So I guess you have to adjust the Z-index of the single product images/thumbnails. The Product Layout that is being used is the ‘Full Width’ one in your settings.
Also there seems to be a few pixels of white space on the top of our page, do you perhaps know what is causing this?
Hello,
1. For Z-Index, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, it will solve all of your Z-Index issues.
@media (min-width: 992px){
.header-wrapper.header-side-nav:not(.fixed-header) #header {
z-index: 999999 !important;
}
}
2. For making ViewCart Link as button, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart .total-count a {
background-color: orange !important;
color: #fff !important;
padding-left: 10px !important;
padding-right: 10px !important;
}
3. For Revmoving Few Pixels white space, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
.header-wrapper.header-side-nav:not(.fixed-header) #header {
border-top: 0 !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sticky add to cart button NOT working on mobile devices. Please update theme!
Hello,
I have just tested your site at my end and it is working perfectly fine on the mobile phone as showing in this video: https://jmp.sh/eVYooAb
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When i updated theme, my skin options cannot save. Search drop down is not showing properly. http://prntscr.com/r32mit
Hello,
This is your site SSL certificate issue: https://ibb.co/LJKxqpV
Please Install and Activate this plugin on your site:
https://wordpress.org/plugins/really-simple-ssl/
I am sure your issue will solve.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
when is update coming ? the current Woocommerce update is not compatible with some of the porto template..A warning is been thrown on the dashboard to update the theme…Kindly do something about it ASAP.
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto 
Best Regards.
Hi, I am very keen to purchase very soon. Just have a short question. Is it possible to have a “One Page” template as my main page + “Shop” template for all the products i have in my site?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can set the One Page template as your site Main Page and yes you can create/add set the Shop Page for your one page site as well using Porto WordPress easily .
Best Regards.
any update in que
Hello,
Our development department is working on the new Theme update, So please be patience, once the update will release, you will be notified from Envato via email.
Best Regards.
Many demo headers are broken, very confusing header, i installed all plugins theme required. the slider revolution plugin is always “Activate Slider Revolution for Premium Benefits (e.g. Live Updates).”
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check the header on your site and solve it for you.
Best Regards.
i did, but not yet receive solution so far.
Hello,
I have just confirmed from support department and they replied that they already sent your support ticket reply, Please check your support ticket reply now after removing the browser cache: https://ibb.co/3BBbrsn
Best Regards.
I am unable to remove items from the cart. I click the X and it just greys out and keeps spinning, I refresh and the part is still there.
Know what is happening?
https://bunkpolice.com/cart/I swapped to a default theme and it works fine. I show some developer tool errors on the cart page.
I couldn’t wait so I had to hire a freelancer. They had to fix a javascript code in your theme.
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info so we will check it for you.
Best Regards.
sorry i contacted support a few days ago and today the ticket was closed automatically without an answer. I started a ticket again. I hope for more luck.
1. How can I install the template like you do on your website with all sample pages and text, etc.? Isn’t that possible?
Thank you
Hello,
Till now we have only received your 2 support tickets as showing in this screenshot: https://ibb.co/TgFxTzL
We have replied your support ticket on the same day with a proper solution as showing in this screenshot: https://ibb.co/kX9wXrC
Now, Today is Sunday a weekend, once our team will be back on work you will get the reply of your support ticket till that please be patience.
Hoe to Install the Theme, Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
For Importing the Elements pages on your site: You can simply Import all the Elements Pages on your site: At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png
Best Regards.
