Hello,

Sorry to say that but this is not possible using Porto Blog element, It will not show anything if it does not found anything and this is the default functionality of the particular element.

Best Regards.

Thankyou. Would you be able to point me towards the right php file to change?

Hello,

You will find its file under:

wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_blog.php

and also under:

wp-content/plugins/porto-functionality/shortcodes/templates/porto_blog.php

Best Regards.

Hello,

Really sorry for the inconviniance but the Support System is working perfectly fine at my and all the other Customers end: https://ibb.co/SnjmXCk
Please clear your browser cache and check again or check on proxy.

And I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Yes, you can make it more pages as well, and sorry to say that but you have to use any third-party plugin for it there is no such option in the Theme for it.

Best Regards.

can you suggest me a third party plug in that compatible for this thanks in advance

Hello,

Really sorry, but we have not tested any of the third party plugin for this reason with the Theme so we are unable to suggest you on it, you can try with any third party plugin as per your requirements.

You will finds all the third party plugins compaitable list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

Best Regards.

Also the Minicart that pops up is actually underneath the single product’s images and thumbnails. So I guess you have to adjust the Z-index of the single product images/thumbnails. The Product Layout that is being used is the ‘Full Width’ one in your settings.

Also there seems to be a few pixels of white space on the top of our page, do you perhaps know what is causing this?

Hello,

1. For Z-Index, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache, it will solve all of your Z-Index issues.

@media (min-width: 992px){
.header-wrapper.header-side-nav:not(.fixed-header) #header {
    z-index: 999999 !important;
}
}

2. For making ViewCart Link as button, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

#mini-cart .total-count a {
    background-color: orange !important;
    color: #fff !important;
    padding-left: 10px !important;
    padding-right: 10px !important;
}

3. For Revmoving Few Pixels white space, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (min-width: 992px){
.header-wrapper.header-side-nav:not(.fixed-header) #header {
    border-top: 0 !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

I have just tested your site at my end and it is working perfectly fine on the mobile phone as showing in this video: https://jmp.sh/eVYooAb

It must be the cache issue at your end nothing else.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/02/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

This is your site SSL certificate issue: https://ibb.co/LJKxqpV

Please Install and Activate this plugin on your site:

https://wordpress.org/plugins/really-simple-ssl/

I am sure your issue will solve.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/08/2017. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update ​and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto

Best Regards.

Hello,

First of all, thanks for showing your interest in Porto WordPress.

You can set the One Page template as your site Main Page and yes you can create/add set the Shop Page for your one page site as well using Porto WordPress easily .

Best Regards.

Hello,

Our development department is working on the new Theme update, So please be patience, once the update will release, you will be notified from Envato via email.

Best Regards.

Hello,

Can you please contact us via our support system with your site WP Admin Login details so we will check the header on your site and solve it for you.

Best Regards.

i did, but not yet receive solution so far.

Hello,

I have just confirmed from support department and they replied that they already sent your support ticket reply, Please check your support ticket reply now after removing the browser cache: https://ibb.co/3BBbrsn

Best Regards.

I swapped to a default theme and it works fine. I show some developer tool errors on the cart page.

I couldn’t wait so I had to hire a freelancer. They had to fix a javascript code in your theme.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info so we will check it for you.

Best Regards.

Hello,

Till now we have only received your 2 support tickets as showing in this screenshot: https://ibb.co/TgFxTzL

We have replied your support ticket on the same day with a proper solution as showing in this screenshot: https://ibb.co/kX9wXrC

Now, Today is Sunday a weekend, once our team will be back on work you will get the reply of your support ticket till that please be patience.

Hoe to Install the Theme, Please watch and follow the instructions showing in this video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

For Importing the Elements pages on your site: You can simply Import all the Elements Pages on your site: At the time of Importing any Demo, make sure to check yes “Import Element pages” as showing in this screenshot: https://pasteboard.co/I9rnxQI.png

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Thank you!!!

Most Welcome!!..

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Porto WordPress is fully compaitable with the latest version of the WooCommerce, only a couple of Theme templates are outdated and this is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update ​and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto

Best Regards.

Hello,

Regarding Latest WP Bakery and Slider Revolution: You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

And Regarding Ultimate Addon for Visual Composer: Please be patience till the new Theme update, we will update the plugin link with the new update of the Theme, BTW that plugin is not supported by us anymore since last 2+ years, if you need it urgently then you can purchase it separately.

Best Regards.

Hello,

I have whitelisted your IP now, Please try again now, I am sure you will not finds this issue anymore.

Best Regards.

Thank you! You all are the best!!!

Most Welcome!!!..

Hello,

First of all, thanks for showing your interest in Porto WordPress.

Sorry for the inconvenience but our team is working on the new Theme update and soon you will find the new Theme update in which the latest Demo Importing issue will be fixed, so please be patience and stay tuned with us.

Best Regards.

Hello,

We have changed your account email as hecgar1016@hotmail.com and the reset information for Login into support account is same please try now with this email.

Best Regards.

hi i still can not log in with porto support

Hello,

Please share your product purchase code with us via our email newsmartwave@gmail.com so that we will verify and set your support account.

Best Regards.

Hello,

This is because of the Custom CSS you have added into Porto >> Theme Options >> Skin >> Custom CSS:

https://ibb.co/y5MPZr0

https://ibb.co/wzJLgYN

Best Regards.

Hello,

Yes, you can use all the features like Widgets,Theme Options etc… with Elementor plugin as well.

Best Regards.

Great, thank you.

Most Welcome!!!