39312 comments found.
Please help, I tried to update avada theme but error, error message: there has been a critical error on your website. Can I just re-upload the theme or what should I do with the theme. Right now my website is on recovery mode and using default wp theme but I need the avada theme up and running asap. Thanks for your help.
Hello @reysirey
There should be no issues with the update, however if you are getting any Fatal Error, please reinstall theme again and make sure all the patches are applied, in case the issue persists please open a support ticket and our team will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks for your reply. I’m able to re-install the theme but I can not open my original homepage properly. Other pages looks fine. If I update to new version theme, is it will solve the problem?
Hello @reysirey
You should always stay on the latest version of theme, right now that is 6.2.1 and we strongly suggest you to update to that please.
HOW TO UPDATE YOUR THEME
IMPORTANT UPDATE INFORMATION
Thanks
-Ammar
This is confusing, when I tried to update, error come up: critical error. So I still using the avada 6.1 version. On this version I’m able to update or create page but I can not insert images. When I insert image, critical error come up. Do you have solution on this? Thanks.
Hello @reysirey
Please check your 3rd party plugins in this case and check again, however if you need our team to assist you with this, a proper support ticket with your site details will be required.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Avada with SVG Logo … oh what a nightmare!
1. Logo created correctly in Illustrator with dimensions set in svg file. 2. Logo not displaying on Header, Sticky Header or Mobile 3. Set dimensions using CSS (should’nt need to do this!) 4. Logo still not displaying on Sticky Header 5. Logo not displaying Firefox anywhere
Tested and working fine in many other popular themes so this is an Avada issue. Please can you look into this.
Hello @digilicious
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello @digilicious
Regarding the issue you posted however, please understand that as far as the SVG file is created properly as discussed in our doc post here => https://bit.ly/2Vj14n9 there should be no need to use custom CSS at all and this works as intended in our theme, please recreate the SVG if you are still seeing issues and if the problem persists do open a support ticket with our team from the link above.
Thanks
-Ammar
Thank you for your reply.
Adding the width and height dimensions to the SVG file resolved all display issues.
I could not raise a ticket as support had expired, however as the client is now happy and I am happy you can now be happy as I have purchased an 11th license.
Keep up the great work (and support) !
Hello @digilicious
I am glad to hear that your issues have been resolved, however please note that your support is not expired at all, you have a valid support account and should be able to open a support ticket with us, if you are seeing support expired please log out and log back into the support account once and clear your browser cache.
Thanks
-Ammar
Can I use this theme for multiple domains?
Hello @Meerprakash25
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
After update when i cant use add element libray in fusion builder!!!!!! fix it please
Hello Koreacito
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there,
Is it possible to see which elements (i.e. columns, images, etc.) on the page have been clicked on (or opened)?
Our client would like to see which elements on the page is the most popular, in order to establish where on the page each element should be placed.
We have searched for an existing plugin to assist us in this regard, but couldn’t locate one that can do this.
Thank you in advance for your feedback.
Hi
I believe you need a click maps. The theme does not really have a feature to show this. There are different article on this on the web. Please try checking the links below
The above links are not any official recommendation by Avada. You can however, check them as this will give you an idea on how this can be achieved
Thank you
Thank you, I appreciate your feedback.
You’re most welcome 
Hi there!
The recent Slider Revolution update seems to have broken a bunch of my sliders. I am seeing something that says “Custom Content” now and the sliders aren’t loading, although many of my older sliders are still working despite most having the same slides. I have absolutely no idea what the broken sliders have that the others don’t, nor how to fix it. Really annoying since these sliders have been working perfectly fine for years without any issues, and then an update suddenly broke them.
I am trying to re-create those sliders manually, but it won’t let me copy the working slides into a new slider using the Import Module method, since it says that the plugin isn’t activated and therefore doesn’t contain all of the Slider Revolution features. I tried inputting the theme purchase code into the activation field, but that failed.
How do I fix this issue and how do I get the plugin to fully work without a purchase code directly from the plugin author? I certainly hope that I do not have to purchase the plugin now to get that to work, especially since their update is what broke it in the first place.
Thank you!
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
styleBlock is not defined how do i fix this.
Hi
I am afraid we do not follow your query quite well.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I purchased this a while ago and have been a longtime user of fusion builder. i have setup my account but it says i have no support. when i try and edit a page with fusion builder i get the error styleBlock is not defined
Hello @Bryn_jones
I do not find any account registered with this username, can you please let me know which username the account is registered with? or the email its registered on?
Thanks
-Ammar
Hi support,
After update we get a “white screen of death”. When we deactivate Fusion Builder the site appears again… Is there a patch for this problem?
Best regards, Félice
Fusion Builders plugin is conflicting with WooCommerce. Is this a known issue after the update?
Hello @Fimbloem
We can assure you there is no issue running Avada with WooCommerce, please make sure that none of your 3rd party plugin is causing this issue, and also please check that you are using latest version of Avada + WooCommerce + WordPress.
However if the issue persists please open a support ticket and our team will gladly assist you with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar,
We have restored a backup and then started updating Avada and WooCommerce again. Again we get a WSoD …
WooCommerce update wasn’t a problem, after that we did the Avada update with Fusion Core and Fusion Builder and after that we got the WSoD.
Are we the only one having problems with this?
Best regards, Félice
Hi
I can suggest enabling the wp-debug via the WP-config file. This will let you know the source of the error. You can refer the documentation here, https://www.wpsecurityauditlog.com/wordpress-admin/enabling-wordpress-debug/ (on how to enable it)
Once done, you can re-install the issue plugin/theme. As a precaution, please do ensure that you make a complete backup of your site which can be restored
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I’m lucking for integrate some buttons at the top menu like :
- Currency Switcher with shortcode integrate with WHpress plugin .
- Cart button with shortcode integrate with WHpress plugin
so , are your theme support the widget at the menu ?
or if the theme not support the widget at the menu, can i find the above solution at the menu or the header with your option without going to the code ?
Thank you
Hello,
Please be noted : the shortcode which i need to set at the menu or top header is PHP code .
thank you
Hello @Bektash
We are glad to hear that you are considering Avada, regarding your queries above we have not specifically tested that particular plugin or its shortcodes, however it is definitely possible in Avada to assign a widget to menu using our Mega Menu feature and you can read more about it here => https://bit.ly/2SYU4sz
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello @Bektash
I have flagged your comment as external links are not allowed so here is your original comment => https://share.getcloudapp.com/WnuNKgXA however for this to work you will need to do some customization if you want to add it to top bar, you can however add it to mega menu as a widget if you want to
Thanks
-Ammar
Thank you
You’re most welcome
Your last Update make problem with Mailster. I can’t switch between HTML and editor on Mailster after the Version : 6.2.1. There’s no any problem if I désactive the Plugins “Fusion-core” and “Fusion-Builder” .
Hello @jeancharles81
We suggest you to get in touch with the plugin author regarding this once please, also for any other queries please use our official support area.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
TITLE : avada and elementor Integration?
Hi:
Can use avada theme header, footer Then use elementor page become content body?
Hello @annaot
We have not officially checked Avada with any other page builder as we have our own Fusion Page Builder plugin for that, if you need further assistance regarding anything else please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Can you tell me, is there a way to update from v3.6.2 to this latest version without loosing my site?
Hello @Dublingteeshirtprint
We have a very detailed guide about this here that you can check please => https://bit.ly/2P6ZL6u
If you need further assistance with this, please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I did the update to avada 6.2.1. and now I have a fatal error when I active the fusion builder.
Warning: require_once(/home/fermeduh/www/wp-content/plugins/fusion-builder/inc/class-fusion-dummy-post.php): failed to open stream: No such file or directory in /home/fermeduh/www/wp-content/plugins/fusion-builder/inc/bootstrap.php on line 85
Fatal error: require_once(): Failed opening required ’/home/fermeduh/www/wp-content/plugins/fusion-builder/inc/class-fusion-dummy-post.php’ (include_path=’.:/usr/local/php7.0/lib/php’) in /home/fermeduh/www/wp-content/plugins/fusion-builder/inc/bootstrap.php on line 85
What’s happend?
Hi
We would suggest that you please a backup the site and reinstall the plugin via FTP. Please do refer the documentation here. You will need to download the plugin via your support account and upload in the plugins directory (you need to remove the old plugin folder first)
If the issue still prevails then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
duplicate
Hi, I’m looking to use this theme on a wordpress site using Microsoft Azure as the hosting platform – is this theme compatible with Azure? Thanks!
Hello @rhirhi1231PP
Definitely, as far as your server has these requirements => https://bit.ly/2SSoahq there should be no issues running Avada there.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thank you! I have another question – I’d like to test this theme on a ‘dummy’ site before setting up the ‘real’ one and building out my site, to make sure it works with our setup. Would it be possible for me to deactivate my license on the ‘dummy’ site and activate it on the real one when I’ve tested it? thanks!
Hello @rhirhi1231PP
Definitely! you can do that however in the end 1 license can only be used with 1 live site at a time
Thanks
-Ammar
Hi, I am interested in buying your theme and I would like to ask you some questions. There is catalogue mode for products on eshop based website? I need any plugin for it? Can I translate the theme with loco-translate? Thank you!
Hello @bill_ch
I am not sure what you mean by catalogue mode, however you can have different layouts for products in Avada and you can check them out here in our demos below.
Classic Shop Demo => https://avada.theme-fusion.com/classic-shop/
Modern Shop Demo => https://avada.theme-fusion.com/modern-shop/
Yes, you can completely translate Avada using Loco Translate plugin, we also provide our users with language files and you can read more about it here => https://bit.ly/2SFRc4X
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
One more question. if I buy the theme about my client, can I charged him for my customisation services? NOT for the theme. (Regular license)
Hi
We have replied to your latest comment (for the same issue). Please do check our reply
Thank you, Shaminder
Does your theme offer button options similar to the Bootstrap dropdown? https://getbootstrap.com/docs/4.3/components/dropdowns/
Thank you
Hi
Our button element does not have option for a dropdown. This would need customisation to the button element
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Love Avada for a lot of themes, a lot of customization, quick and easy. If I buy 1 Regular License, on how many websites/domains can I use this theme?
Hi
Thank you for your kind words.
One license can be use for a single WP install/site. You can find more details on licensing here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi,
first of all , outstanding theme!
i would suggest a new feature and that would be a header builder ( both vertical and horizontal ) or better said like this a header builder for:
1. Vertical menu
2. Horizontal menu
3. Vertical and horizontal menu ( sticky)
I would say if you will include this in your theme than it will have everything. 
Can’t wait to see it.
Best Regards!
Hi
Thank you for your suggestion. If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
Thank you, Shaminder
Hi After 6.2.1 update > site is broken by:
[18-Feb-2020 15:48:53 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function Avada_Widget_Style::filter_widget_title(), 1 passed in /home/creationcontempo/public_html/wp-includes/class-wp-hook.php on line 288 and exactly 3 expected in /home/creationcontempo/public_html/wp-content/themes/Avada/includes/class-avada-widget-style.php:108 Stack trace: #0 /home/creationcontempo/public_html/wp-includes/class-wp-hook.php(288): Avada_Widget_Style->filter_widget_title(‘Newsletter’) #1 /home/creationcontempo/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(‘Newsletter’, Array) #2 /home/creationcontempo/public_html/wp-content/plugins/mailchimp-for-wp/includes/forms/class-widget.php(54): apply_filters(‘widget_title’, ‘Newsletter’) #3 /home/creationcontempo/public_html/wp-includes/class-wp-widget.php(379): MC4WP_Form_Widget->widget(Array, Array) #4 /home/creationcontempo/public_html/wp-includes/widgets.php(805): WP_Widget->display_callback(Array, Array) #5 /home/creationcontempo/public_html/wp-content/themes/Avada/templates/f in /home/creationcontempo/public_html/wp-content/themes/Avada/includes/class-avada-widget-style.php on line 108
Hello @Pako69
You have a Grandfathered Support with us and should be able to open a support ticket, I see no issues with the 6.2.1 update so please open a support ticket and we will check this right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello @Pako69
Can you please go ahead and apply the latest patch that we have released, please see if that solves the issue if you are still facing it.
Thanks
-Ammar
Hi Yes it solved YOUR bug… “I see no issues with the 6.2.1 update”. ^^
— Thanks for getting in touch with us. My name is Muhammad Hassan and I’ll be your assigned support rep.
Sorry for the inconvenience. This is a bug and we have released a patch last night. Could you please apply the patch in Dashboard -> Avada -> Fusion Patcher section?
Hello @Pako69
My apologies, there was indeed no issue with the update itself, this specific patch that is released was due to 3rd party plugins not using widget title filter properly, If you check the WordPress documentation her => https://developer.wordpress.org/reference/hooks/widget_title/. You will notice that the filter is supposed to have 3 different variables passed to it. The problem occurred because we were expecting those 3, but some plugins only pass in 1. The plugins should be passing in 3, but at the same time we can add default values to prevent PHP errors from happening. So the code we added makes it safer and will prevent it from being an issue. In general the plugins should be updating to include all 3 parameters, since this is the way WP intends it to be used.
Hope that clears up why the patch was required
Thanks
-Ammar
Thanks
You’re most welcome
Hi kind support, I am not able to load the Portfolio Featured Image in my portfolio items? Can you please help me? thanks
Hello @liberalamente
Please update to our latest version of theme that is just release (6.2.1) and check again by uploading the image, also please disable your 3rd party plugins one by one as well, if however the issue persists please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
It is an incompatibility with the plugin Social Reviews & Recommendations
Hello There
This has already been taken care of in our latest update as I mentioned earlier, please update to 6.2.1 and your issue should be resolved.
Thanks
-Ammar
Versione Attuale: 6.2 (latest version) the problem occurs when the plugin “Social Reviews & Recommendations” is ACTIVE. As soon as I deactivated it it works again.
Hello There
Not 6.2, we have released 6.2.1 like hours ago, please update to that
Thanks
-Ammar
Done!
I got problem on the website …can you please have a look?
now it is ok …site was broken …now It looks OK again
Hello There
Glad to hear that, however please make sure that you have all the patches applied,
Thanks
-Ammar
