23241 comments found.
Hello
Is there an easy way to change the order how columns are displayed on mobile?
I’ve got a 7/12 – 5/12 Container where I’d like to show the 5/12 Container on top of the 7/12 on mobile devices but keep the 5/12 column on the left side on larger screens.
Hello,
Please create a row and set columns for desktop and edit column settings and go to responsive settings and disable columns for mobile as shown in screenshot: https://jmp.sh/hCmOixn
And do the same for columns specified for mobile columns disable them for desktop.
This is the only possible way.
Best Regards.
Hey guys, I’m currently using Porto Carousel and I wanted to embed two videos with the cool “carousel-ipad carousel-ipad-sm”as the Extra class name.
Is this possible? If not, what’s an alternative solution to having a rotating carousel with two embedded YouTube videos?
Hello,
1-First edit page and create a porto carousel and set it to autoplay and set play timer as showing in this screenshot: https://jmp.sh/EWDwy8F
2-After that add 2 ultimate content box as shoing in this screenshot and set height of porto ultimate content box: https://jmp.sh/4TYgr28
3-Now put video player in each porto ultimate content box and add youtube or video link as showing in this screenshot: https://jmp.sh/YFw1M8p
Best Regards.
Mostly works, but I can’t “flick” with my thumb to move the items across the website, I can only “click”?
I’m using a text box as opposed to an image box. The image box was able to be flicked, the text isn’t. Any suggestions?
Hello,
Can you please contact us via our support system with your site WP Admin Login details and with a Test Page where you have used or test it so we will check it for you and if possible provide you the solution for it.
Best Regards.
How can we adjust/reduce the cellspacing between products on the products archive page?
Also, do you have a hook in your theme to insert code right after the opening tag? We need to insert the Gtag
Hello,
You can change the Number of Columns on Shop page from Porto >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://ibb.co/WfRTqSH
Sorry to say that but these is no option in the Theme for it, This requires Customization. You can contact our Customization team for paid Customization services.
Best Regards.
Thanks for your reply. I was not talking about the number of columns though, I was talking about the cellspacing between the columns. The white space.. Not the number of columns.
Hello,
You can reduce/extend/remove it using Custom CSS only, there is no otherway.
Best Regards.
Hey i already bought theme. Did i use theme in same domain with 3 times like domain.com/eu – domain.com/de – domain.com/nl Thanks!
Hello,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, I’ve got a webshop using an old theme; Venedor. Apparently it’s not being updated anymore and since it is your theme I was wondering if you have a solution for this problem.
Hello,
Sorry to say that but that has been removed from Envato by Envato, There is no more support for it, You can Purchase the Porto WordPress Theme and start from Scratch.
Best Regards.
Hello! I would like to woo product sidebar right side of the product page. Is there any way to disable it showing on mobile?
Hello,
You can set it from Porto >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://ibb.co/FxVyFY9
And for removing it from Mobile, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.mobile-sidebar .sidebar-toggle {
display: none !important;
}
}
Best Regards.
hello, I will buy this theme and prepare a demo under a diffrent domain…after moving I will delete demo site..is it possible ?
Hello,
Yes, you can do it easily by following this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
oK I am buying then
Sure 
Hi there, my support has expired but not all portfolios are showing inside a portfolio page. I am using I.D’s and for some reason, some work and others don’t? I have made sure “Blog pages show at most” is set to 99.
Hello,
Please make sure that you have assign/set featured images to all the portfolios, If not then assign/set to all and recheck your site after removing the browser cache.
If the issue will not solve then please purchase the support extension and contact us via our support system with your site WP Admin Login details because your 6 months of support period is expired from 01/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please help, I made a website with this theme but It suddenly change some the design, could it be the problem with WPBakery Page Builder?
Hello,
Just checked your site now and it is working perfectly fine at my end, Please see this screenshot: https://ibb.co/ZY7QcLj
It must be the cache issue at your end nothing else.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Best Regards.
How do I activate WPBakery Page Builder and Slider Revolution?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hello team,
Any News about Shop6 problem ? thank you
Hello,
Really sorry for the inconviniance, Actually, This update is delayed because of the frequent updates from WooCommerce and plugins, and also our lead developer has some health issues as well, BTW, Our development team is working on the new Theme update and soon hopefully within one week you will find the new Theme update with solved these issues, Please be patience till that.
Best Regards.
Hi There,
I have a problem with the mobile menu, the submenues don’t open at all when I click on it.. Same thing when I want to use an accordion You can look here: https://www.weber-hoss.de/
I know I don’t have no support anymore but this might be a bug.
Hello,
This is your site any third party plugin confliction issue, Please deactivate all the third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
Best Regards.
I’m sorry, but I don’t think that’s the problem:
Active Plugins are: Contact Form 7 | Porto Theme – Functionality | Slider Revolution | WPBakery Page Builder
Deactivated Now: Borlabs Cookie | WP Fastest Cache
And the problem is still there. And none of these plugins effects my other sites (which are running with other themes but still with wpbakery…)
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
I want to update my porto theme, currently using Version 5.0.1 and I have installed Child Theme. Could you pls tell me how to update to latest theme version without affecting my current website?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Best Regards.
I have updated the Porto theme to new version 5.2.1. But i am using Porto Child activated. What should I do?
Hello,
No, Problem, Just use your Child Theme as always you are using and only update the Parent Theme by following the above article.
Best Regards.
Hello,
You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Best Regards.
I have translated the theme into Arabic by adding (WPML) and I have a FOOTER problem when I change the language to Arabic. The FOOTER does not appear knowing that it has been translated.
Hello,
You have to translate the Footer as well, Footer is basically coming from Widgets and Widgets are coming from Porto Functionality plugins, you have to transalte Porto Functionality plugin as well, and also if you are using Blocks in Footer then you have to edit those blocks and translate those blocks in all the languages you are using on your site and try to check your site after removing the browser cache, Otherwise, Please contact WPML support here: https://wpml.org/forums/forum/english-support/
and ask to properly translate the site for you, they will do it for you or provide you the best possible solution for it, This is just the plugin setting and not properly translated issue.
Best Regards.
Does this theme: a] Has a “Free shipping” calculator? b] Adaptive images (reduce file size when viewing phone)? c] Support for AliExpress plugin? d] Support for Amazon plugin? e] Support for Ebay plugin?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, The Shipping Calculator is the default functionality of the WooCommerce plugin and you can turn it ON/OFF as per your requirements: https://ibb.co/6PxK1hK
2. Porto WordPress is fully responsive Theme and Images getting small on smaller devices automatically like Mobile,Tab etc..
3. Sorry to say that but we have not tested the Theme with AliExpress plugin till now, so if you want you can try it, but Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins, and Dokan MultiVendor plugin is also pre-bundeled with the Theme Package.
4,5. Sorry to say that but we have not tested the Theme with those plugins, If you want you can try it.
Best Regards.
Hello I need to change the Custom Tabs Priority number. every time i create a new product it comes with 40 and 41 for the Custom Tabs Priority. I need it to be 5 and 10 . and apply this for the products already exist thank you
Hello,
Sorry to say that but this is not possible, We have already given an Option in the Theme for setting the Custom Tab Priority as per your requirements, So you have to edit every single product and set the Priority for Custom Tab’s as per your requirements: https://ibb.co/6JxQ7rt
Best Regards.
Hi, I can’t insert more than 10 sliders in the revolution revolution, how can I solve it? After 10 it crashes. Thank you very much.
Hello,
This is not the Theme but the Slider Revolution issue, Please once test the plugin with default WordPress Theme Twenty Twenty and check the plugin behavior, If you will find’s the same behavior with default WordPress Theme as well then it will clear that the issue is from Plugin and in that case you have to contact Plugin Author, Otherwise, contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi. When will you release an update? The last release from december has several bugs. For exemple, the Porto Products Element, when choosen Load More style, if you click on Load More button, the element loads allways the same products. If you choose Pagination Style, the pagination does not work at all. There’s also a compatibility problem with the newest version of Yith Wishlists. The heart icon does not apear on products archives and on product page, there is a css bug on wishlist icon. Also, if you click on wishlist button to add a product to the wishlist, and after that you click again to go to the wishlist page, you will get a 404 error page, and the wishlist page is configured properly. Also, when you select Transparence Images layout for single products page, you will get an ssl error for ajaxloader.gif. The Corporate 11 model is beautifull, but unfortunly, the menu doesn’t change its position on mobiles screens. On these type of screen, the side menu takes a very large part of the screen and the content gets weird. It would be great if this model could change the header/menu behaviour on mobile screens to a sidebar menu toggle style with header on top. Please, do not misunderstand me, this is a great theme and i allways give it a preference when building something for a client, but these problems are compromising the integrity and quality of my projects, so I am telling you what I discovered so far, and asking you: Please fix it. I do not have support anymore and i do not have intention to renew it now, but I belive that you have a concern with the quality of your products as so do I.
Hello,
We respect your concern and your queries and these all are already noted, Actually, we are working on the new Theme update already but suddenly our lead developer has serious health issues and he is in hospital now, he is getting better slowly, as soon as he will be back we will release an update of the Theme with issues fixes, Please try to understand us as well and please be patience.
Thanks for your understanding.
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
How long? I see people who found this more than 1 month ago and have not given a solution.
If it doesn’t work, why do you sell it?
Hello,
Really sorry for the inconviniance, Actually, This update is delayed because of the frequent updates from WooCommerce and plugins, and also our lead developer has some health issues as well, BTW, Our development team is working on the new Theme update and soon hopefully within one week you will find the new Theme update with solved these issues, Please be patience till that.
Best Regards.
I waited more of the week, but the problem have not solutioned.
Hello,
This issue is resolved in our latest release you can check the changelog here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And I have tested it on my test site and it is working fine now, Please try again after removing the browser cache, you can check it on my test site as well:
http://hubdatasolutions.com/pearl/porto/shop16/
Best Regards.
