23249 comments found.
My site is broken. I already submitted a ticked will you be able to get back to me. Thanks
Hello,
We have solved your issue and the reply of your support ticket has been sent, Please check your support ticket reply.
Best Regards.
Hi – something happened after the latest update and my shopping cart icon on mobile and desktop on ismile.ee are broken. Why did this happen? https://imgur.com/a/Ro0E7u5
Hello,
This seems to be the cache issue, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
This is not the Theme but your site SSL certificate issue: https://ibb.co/n8JfDNt
Please Install and Activate this plugin on your site:
https://wordpress.org/plugins/really-simple-ssl/
I am sure it will solve your issue.
Best Regards.
Hey Porto team. I would like to make some styles changes to my mega menu. How to get line dividers between each column and under each menu line?
Hello,
You have to use Custom CSS for it, Please share the site URL with me and also the screenshot like you want, so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Thank you, the url is monisattler.com and the menu button is callen ‘shop efter’. I am unable to post screenshots here- is there another way?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://ibb.co/CbR813q
#header .main-menu .wide li.menu-item li.menu-item > a {
text-decoration: underline;
}
.mega-menu .wide li.sub ul.sub-menu {
border-right: 1px solid #c7c7c7 !important;
margin-right: 20px !important;
}
Best Regards.
Hi There I just wand to add 1 category with the latest products only. I cant find anything in Documentation.
Hello,
Sorry to say that but this is not possible, there is no element for this.
You can show the very latest products by using Porto Recent Products element: https://ibb.co/0nTzYfR
You can show the particular product category by using Porto Product Category element: https://ibb.co/ftrQ7JZ
Best Regards.
Hello,We are using cupons very often. But our customers didn’t find coupon field in checkout page, because it closed. How keep opened coupon field when checkout page load? And how to move coupon field before order details?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-checkout form.checkout_coupon {
display: block !important;
}
.woocommerce-checkout .woocommerce-info a.showcoupon {
display: none !important;
}
Best Regards.
Thanks!
Most Welcome!!.. 
Unfortunately code not working in Checkout Page Version2, what code for it?
Hello,
Please try with this one:
.woocommerce-checkout div#panel-cart-discount.collapse:not(.show) {
display: block !important;
}
.woocommerce-checkout .woocommerce-info a.showcoupon {
display: none !important;
}
Best Regards.
Hi, I need to remove the license from the site inforpyme5.com since I moved from hosting and I would like it to remain blank since I still do not choose the hosting. I am currently working on the PORTO theme by buying in themeforest PLEASE
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, is it possible/easy to add a shop page to a business demo?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
If you want some other parts from different Demo’s then you have to use Porto Studio Functionality, Please Import the Demo you want on your site and then create new page and use Porto Studio Functionality and add/copy any of the page from any Demo as per your requirements, Please read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hello
Is there an easy way to change the order how columns are displayed on mobile?
I’ve got a 7/12 – 5/12 Container where I’d like to show the 5/12 Container on top of the 7/12 on mobile devices but keep the 5/12 column on the left side on larger screens.
Hello,
Please create a row and set columns for desktop and edit column settings and go to responsive settings and disable columns for mobile as shown in screenshot: https://jmp.sh/hCmOixn
And do the same for columns specified for mobile columns disable them for desktop.
This is the only possible way.
Best Regards.
Hey guys, I’m currently using Porto Carousel and I wanted to embed two videos with the cool “carousel-ipad carousel-ipad-sm”as the Extra class name.
Is this possible? If not, what’s an alternative solution to having a rotating carousel with two embedded YouTube videos?
Hello,
1-First edit page and create a porto carousel and set it to autoplay and set play timer as showing in this screenshot: https://jmp.sh/EWDwy8F
2-After that add 2 ultimate content box as shoing in this screenshot and set height of porto ultimate content box: https://jmp.sh/4TYgr28
3-Now put video player in each porto ultimate content box and add youtube or video link as showing in this screenshot: https://jmp.sh/YFw1M8p
Best Regards.
Mostly works, but I can’t “flick” with my thumb to move the items across the website, I can only “click”?
I’m using a text box as opposed to an image box. The image box was able to be flicked, the text isn’t. Any suggestions?
Hello,
Can you please contact us via our support system with your site WP Admin Login details and with a Test Page where you have used or test it so we will check it for you and if possible provide you the solution for it.
Best Regards.
How can we adjust/reduce the cellspacing between products on the products archive page?
Also, do you have a hook in your theme to insert code right after the opening tag? We need to insert the Gtag
Hello,
You can change the Number of Columns on Shop page from Porto >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://ibb.co/WfRTqSH
Sorry to say that but these is no option in the Theme for it, This requires Customization. You can contact our Customization team for paid Customization services.
Best Regards.
Thanks for your reply. I was not talking about the number of columns though, I was talking about the cellspacing between the columns. The white space.. Not the number of columns.
Hello,
You can reduce/extend/remove it using Custom CSS only, there is no otherway.
Best Regards.
Hey i already bought theme. Did i use theme in same domain with 3 times like domain.com/eu – domain.com/de – domain.com/nl Thanks!
Hello,
Please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, I’ve got a webshop using an old theme; Venedor. Apparently it’s not being updated anymore and since it is your theme I was wondering if you have a solution for this problem.
Hello,
Sorry to say that but that has been removed from Envato by Envato, There is no more support for it, You can Purchase the Porto WordPress Theme and start from Scratch.
Best Regards.
Hello! I would like to woo product sidebar right side of the product page. Is there any way to disable it showing on mobile?
Hello,
You can set it from Porto >> Theme Options >> WooCommerce >> Single Product as showing in this screenshot: https://ibb.co/FxVyFY9
And for removing it from Mobile, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 991px){
.mobile-sidebar .sidebar-toggle {
display: none !important;
}
}
Best Regards.
hello, I will buy this theme and prepare a demo under a diffrent domain…after moving I will delete demo site..is it possible ?
Hello,
Yes, you can do it easily by following this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
oK I am buying then
Sure
Hi there, my support has expired but not all portfolios are showing inside a portfolio page. I am using I.D’s and for some reason, some work and others don’t? I have made sure “Blog pages show at most” is set to 99.
Hello,
Please make sure that you have assign/set featured images to all the portfolios, If not then assign/set to all and recheck your site after removing the browser cache.
If the issue will not solve then please purchase the support extension and contact us via our support system with your site WP Admin Login details because your 6 months of support period is expired from 01/11/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Please help, I made a website with this theme but It suddenly change some the design, could it be the problem with WPBakery Page Builder?
Hello,
Just checked your site now and it is working perfectly fine at my end, Please see this screenshot: https://ibb.co/ZY7QcLj
It must be the cache issue at your end nothing else.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Best Regards.
How do I activate WPBakery Page Builder and Slider Revolution?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hello team,
Any News about Shop6 problem ? thank you
Hello,
Really sorry for the inconviniance, Actually, This update is delayed because of the frequent updates from WooCommerce and plugins, and also our lead developer has some health issues as well, BTW, Our development team is working on the new Theme update and soon hopefully within one week you will find the new Theme update with solved these issues, Please be patience till that.
Best Regards.
Hi There,
I have a problem with the mobile menu, the submenues don’t open at all when I click on it.. Same thing when I want to use an accordion You can look here: https://www.weber-hoss.de/
I know I don’t have no support anymore but this might be a bug.
Hello,
This is your site any third party plugin confliction issue, Please deactivate all the third party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and then again activate all the third party plugins one by one and check which one is creating an issue on your site.
Best Regards.
I’m sorry, but I don’t think that’s the problem:
Active Plugins are: Contact Form 7 | Porto Theme – Functionality | Slider Revolution | WPBakery Page Builder
Deactivated Now: Borlabs Cookie | WP Fastest Cache
And the problem is still there. And none of these plugins effects my other sites (which are running with other themes but still with wpbakery…)
Hello,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
