26721 comments found.
Hi. In the wide menu (with qcode layout widget 1) it’’s possible to load pages instead of posts?
Hi,
Thank you for reaching us 
Unfortunately, Layout 1 widget can display only blog posts.
Let us know if you have more questions
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some workaround to use megamenu with selected pages? Thanks
Hi,
Yes, you can follow this tutorial on how to create mega menu:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002476717-How-To-Create-A-Wide-Mega-Menu-Using-the-Bridge-WordPress-Theme
Check out the part where we add images to the mega menu, maybe you can link an image to selected pages. Hope this helps
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hi, i have a problem with a file https://musicaperiltuomatrimonio.it/wp-content/themes/bridge/css/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0 because in gtmetrix i have Specify a character set early A (99) Content Medium What’s this mean?
The following resources have no character set specified in their HTTP headers. Specifying a character set in HTTP headers can speed up browser rendering.
https://musicaperiltuomatrimonio.it/wp-content/themes/bridge/css/font-awesome/fonts/fontawesome-webfont.woff2?v=4.7.0and in pagespeed insght https://developers.google.com/speed/pagespeed/insights/?hl=IT&url=https%3A%2F%2Fmusicaperiltuomatrimonio.it%2F
i have this warning Assicurati che il testo rimanga visibile durante il caricamento dei caratteri web Usa la funzionalità CSS font-display per assicurarti che il testo sia visibile agli utenti durante il caricamento dei caratteri web. Ulteriori informazioni. URL
Potenziali riduzioni …fonts/fontawesome-webfont.woff2?v=4.7.0
so what is the problem to avoid that warnings?
Hi,
Thank you for reaching us
Usually we don’t offer help for page speed optimization. Our main focus is providing theme support for our customers. On the other hand, there are companies that do that, but also you can send us an email at helpcenter@qodeinteractive.com and we can give you some recommendations.
You’ll find helpful article on how to speed up your website in the link below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
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Hi. I am very poor and don’t have the ability to activate a theme copy each time I am creating a new site. I own multiple sites and this is not possible for me.
If I deactivate a site that I have already build a theme with in an effort to import a theme on a new domain, does the former site become dis-configured?
Please advise.
P.s. I think that it is really bad business that you now make people pay to use each theme.
Hello,
Thank you for reaching us.
By Envato rules, each WordPress installation requires a separate license for the theme.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hi. I am very poor and don’t have the ability to activate a theme copy each time I am creating a new site. I own multiple sites and this is not possible for me.
If I deactivate a site that I have already build a theme with in an effort to import a theme on a new domain, does the former site become dis-configured?
Please advise.
P.s. I think that it is really bad business that you now make people pay to use each theme.
Hello,
Thank you for reaching us.
By Envato rules, each WordPress installation requires a separate license for the theme.
You can read more about licence here as well as you may check our article about registering the theme here.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
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Hi, I’m using VentraIP for my hosting, and for some reason the hosting is blocking me from being able to update the theme options. (The changes do not get saved when I save them). I assume this is a permissions issue. Do you know what folder/file in the File Manager I need to change the permissions of, to allow the options to be updated? Thank you!
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247358-What-To-Do-If-Your-Theme-Options-Are-Not-Being-Saved
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hello!
The page title response does not work.
Set 35px for mobiles and display the source in 60px. I had no way to change that font, either by template configuration (which should work) or by custom css.
Hello,
Thank you for reaching us.
Please provide us with the URL where is this occuring, and screenshots of the issue. We will investigate.
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Hello, I did my installation and placed the podium of purchase to my domain, now I had a problem with the server and I have reset, now I try to place the same purchase code to the same domain and it doesn’t let me tell me what I can do
Hello,
Thank you for reaching us
We would appreciate if you could submit a ticket to our forum and include your purchase code and website URL.
One of our support agents will assist you.
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Hello, I recently purchased the theme for a website/domain that I ended up deleting. But now I would like to actually use the theme with different domain, but it will not let me register the license, even though the other website is deleted and not using the theme.
Hello,
Thank you for reaching us
We would appreciate if you could submit a ticket to our forum. Include your purchase code and website URL.
One of our support agents will help you.
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I just updated Wordpress and Bridge on my site. Everytime I try to change and save a setting in Qode Options, it resets to where it was before I changed it. None of my edits are sticking. Can you please advise?
Hi,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247358-What-To-Do-If-Your-Theme-Options-Are-Not-Being-Saved
If the issue persists, please provide us with your website URL, so that we can investigate.
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Hello,
We are unable to view any of your demos, as we keep on receiving the following error message, when attempting to visit https://bridgelanding.qodeinteractive.com/: Error 524 Ray ID: 567a27318e75805c • 2020-02-19 18:02:40 UTC
Kindly let me know where else the demos can be viewed, as we need to make sure that we utilize the correct demo/layout when creating the website.
Thank you and regards, Divan
Hi Divan,
We are aware of the problem with the server connection from some parts of Africa. We reported this to our hosting provider, and they are working on the solution.
In the meantime, you can perform a traceroute to the https://qodeinteractive.com/ and send us an email with the results at helpcenter@qodeinteractive.com.
Thank you for your patience
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Hello! is there a way of improving the speed of the side through the template? or do I have to use plugins? it’s sooo slow right now. Thanks!
Hi,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
Let us know if you have more questions
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Thank you!
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Hi,
Logo on the menu seems to be cutoff for some reason http://prnt.sc/r4mstq I have been using the same size and just noticed it was cutoff. The theme has been updated to the latest version but the problem is there.
What could be the problem please ? And how can I solve it
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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hi i would know in qode settings > jqery there i s a list…For something of theese i know the meaning (button, accordion), but for the others i don’t know what they correspond to. So where i can find docs about them?
i would deactivate some of them to speed up the site
Hi,
Thank you for reaching us
You can try to disable them one by one, unfortunately, there’s no list for them.
Feel free to take a look at our article on how to speed up your website:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002274897-How-To-Speed-Up-Your-Website
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i only want to know what they correspond to, i think it’s no so difficult for you that are quthor’s theme!
Hi,
These scripts are default WordPress scripts that are always loaded, and since most of those scripts are not used in the Bridge theme, we added the option to turn them off – so that users can speed up their website.
The only scripts that are really used in Bridge are for Accordions and Tabs.
Hope this helps
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The demo importer gets stuck at 64% .... and the customer support is nowhere to be seen. 3 hours since i’ve sent that request and no reply or whatsoever. 1 star out of 5 because there is no 0 stars. 10/10 wouldn’t recommend this.
Hi,
Thank you for reaching us.
Please understand that our usual response time is 24 hours on business days since we are handling a lot of requests.
Also, it would be helpful if you could provide us with your request ID, and we will assign an agent.
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
Thank you for your patience
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absolutely love your theme but need a better demo site, it never works always shows cloudflare site down or demo thumbnails don’t show.
Hi,
Please try to access our demo site again:https://bridgelanding.qodeinteractive.com/
We tested our demo, and it’s working fine from our side, so try to access it from another internet connection or device.
Let us know if you have more questions
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Thanks guys, honestly no problem with the theme at all, its my favourite i can just never get the demo site to load.
I get a 524 cloud flare error on a number of connections…
Error 524 Ray ID: 567883c56db88074 • 2020-02-19 13:16:21 UTC
Hi,
Please delete caches from the browser and try to access it again. Or try to access from another device.
Thanks
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Hi there, tried on multiple pcs and different internet but still get this…
https://imgur.com/JnEqQUzI appreciate yours works. All i want to do is just check out the new templates etc
Hi,
We are aware of the problem with the server connection from some parts of Africa. We reported this to our hosting provider, and they are working on the solution.
In the meantime, you can perform a traceroute to the https://qodeinteractive.com/ and send us an email with the results at helpcenter@qodeinteractive.com.
Thank you for your patience
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So is this a common issue? A non well formed numeric value encountered in etc. title.php?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and a detailed description of the issue. One of our support agents will investigate.
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Hi,
Thank you for reaching us
Try to set up anchor links as a row ID https://prnt.sc/r4lqr6. We tested this in our local installation and it’s working fine
Let us know if you have more questions
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another question, i notice this full row section, all content place at the middle of any screen size. Can I make the content all start at the middle for each row? means there are half screen empty space at the top.
Hello,
You can try to position the content with the Qode Elements Holder shortcode.
Here’s a link to the video tutorial that you’ll find useful:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002758298-How-to-Use-the-Qode-Elements-Holder-with-the-Bridge-WordPress-Theme
Hope this helps
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Hi, I’ve tried to contact the support, but to no avail. We are trying to install bridge, which we recently purchased another copy. We had to switch hosting company, any now it says “Code is already registered for other domain”. But it’s the same domain. And the FAQ says we have to deregister inside WP. But since I can’t register the theme, there is no option to deregister….please help
Hi,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Here’s the link to our helpcenter:
https://helpcenter.qodeinteractive.com
Our agents will asist you with this.
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Hi, I’m having problems with my WPBakery Page Builder and my support expired so I could go to support to ask my question. I have paid the money to renew the support, just for this one question which is really annoying, but it won’t let mebecause its still saying that the code has expired!! What am I supposed to do now?
Hello,
Thank you for reaching us
Please provide us with a more detailed explanation – can you log in to the support platform? Or the submitting of the ticket is the problem?
Please keep us updated on this.
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Hi, the woo’s product list element is not working. I have the list of recent products in the top page and it should display 5 columns across the page but it only shows 2 column in the half page and the other half is empty. can you help pls|?
Hello,
Thank you for reaching us
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