23249 comments found.
Hello,how to I disable and enable the popup on the first page?
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
How can i change language switcher link without WPML or Polylang. Cuz i’m using sub domains for multilang i just need to edit and switch links. Help me please.
Hello,
That is coming from wp-content/themes/porto/inc/functions/layout.php and you have to Customize it, otherwise this is not possible without plugin.
Best Regards.
hi i want to know how we can make mega menu , we want to set picture for each products opposite of its products name in mega menu when the user click on submenu he should see submenu name and a picture of that
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but you can not do the same as you described, you have to use any third party plugin for it, The Theme mega Menu works as I showed in this video: https://jmp.sh/x954ft8
Best Regards.
thanks
Most Welcome!!!..
How do I get rid of the small line that appears below the product rating and above the price in single product view?
I tried it with this in my child theme, but it does not work:
.single-product .woocommerce-product-rating::after { display: none !important; }
Nevermind, got it to work. Was a caching issue.
Sound’s Good!!
You are the best 
Review tab is visible on few products but not on all. Can you check below links Not Visible: https://www.indidecor.com/product/magic-cushion/ Visible: https://www.indidecor.com/product/photo-bedsheet-black-bd30115-3/
How can i show review tab in product with some additional tab?
Hello,
Please go to products and quick edit your particular product and check yes “Enable Review” and click on save changes button: https://postimg.cc/188M1C31
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
2 months have not been resolved
Please check, https://smartwave.freshdesk.com/support/tickets/65177
Thank
Hello,
Sorry to say that but this is not true, we already replied all of your queries in the above ticket properly on time and already shared all the possible ways with you in above ticket but the thing you want is not possible with the help of Theme Options, This requires Customization as showing in this screenshot: https://postimg.cc/D44dkRBW
So please contact our Customization team for paid Customization services or hire any developer.
And Sorry to say that but your ticket was closed and you always have to create a fresh new ticket for every single new issue you will face as this is our system requirements.
Best Regards.
Hello,
Please also make sure that you have set the Widgets under Appearance >> Widgets >> Woo Category Sidebar: https://postimg.cc/XZW51pRy
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
If you still find the issue then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
yes perfect suppose to have woo product -> woo category is right thanks
Most Welcome!!..
<div class="widget_wysija_cont widget_wysija">
[email* your-email class:form-control class:wysija-input placeholder "Your Email"]
[acceptance acceptance-919] Acconsento al trattamento dei miei dati come da Privacy Policy [/acceptance]
[submit class:btn class:btn-default class:wysija-submit "SEND"]
</div>
Hello,
I have just tested your Code at my end on my test site and it is working perfectly fine at my end, Please see the below-given screenshots and also check my test site: http://hubdatasolutions.com/pearl/porto/shop2/404
https://postimg.cc/6891spJF
https://postimg.cc/mP8pTWTk
https://postimg.cc/p9S0nQht
It must be the cache issue at your end nothing else, If you still facing the issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Best Regards.
Hi, I inserted the accept button inside the news letter form in the footer, but the text is not visible, this is the code:
email* your-email class:form-control class:wysija-input placeholder “Your Email” Acconsento al trattamento dei miei dati come da Privacy Policy /acceptanceHello,
I have just tested your Code at my end on my test site and it is working perfectly fine at my end, Please see the below-given screenshots and also check my test site: http://hubdatasolutions.com/pearl/porto/shop2/404
https://postimg.cc/6891spJF
https://postimg.cc/mP8pTWTk
https://postimg.cc/p9S0nQht
It must be the cache issue at your end nothing else, If you still facing the issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Best Regards.
Review tab is visible on few products but not on all. Can you check below links Not Visible: https://www.indidecor.com/product/magic-cushion/ Visible: https://www.indidecor.com/product/photo-bedsheet-black-bd30115-3/
How can i show review tab in product with some additional tab?
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hi! he acquired this Porto theme, but when I went to apply everything very well, until I realized that he doesn’t show me any icon of anything. You can see here https://www.adarme.com.ve/producto/product4/ all appear in pictures, nor are those of social networks displayed how can I solve this?
On the other hand, wanting to customize from https://adarme.com.ve/wp-admin/customize.php I get a message that says
UUID nonexistent change set.
Hello,
I inspected your site and it showed CORS policy errors in the console. It seems to be a problem with your server configuration and any fonts resources can’t be loaded.
Because the Access-Control-Allow-Origin is disabled. Try to contact your hosting provider for help in this issue because it has been controlled by the hosting company.
Screenshot for Clarification: https://postimg.cc/T5PvXfmR
And Regarding the Customizer Blank issue, Please turn ON the Debug Mode of your site and check which errors are appearing there and share the screenshot or contact us via our support system with your site WP-Admin Login details.
Best Regards.
Still waiting for the fix on ‘Demo Shop 15’. Need this for a customer with a tight deadline but the demo doesn’t work. Please send me the working files asap.
Hello,
Really sorry for the inconviniance, The new update of the Theme is almost ready and you will find the new update of the Theme within a couple of days, so please try and understand and please be patience, really sorry for all the inconviniance.
Thanks for your understanding.
need to ask if this theme is compatible with drop-shipping plugins?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested this plugin with the Theme yet officially so we are unable to suggest you on this, If you want you can try with it.
And you will find all the third party plugins compaitable list confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Best Regards.
Hey support,
I need a refund, i am not satisfied with this purchase because I did not find what I wanted.
Best regards,
Hello,
If you have any issue then please contact us via our support system so we will help you in solving your issues and if you want refund only then please contact Envato.
Best Regards.
Hey, it’s already done in the refund request page, and I’m waiting for the support answer. Thanks for your reply.
Best regards.
Hello,
OK, Once the Author will check the refund you will get the reply via refund page, Please be patience till that.
Thanks for your understanding.
How can i set it so the search bar on mobile shows above the main menu on shop theme 10 instead of below it ?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://postimg.cc/FfztwPVc
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
}
This will show the search in header but this is not possible to change the position of the search under main menu in mobile.
Best Regards.
Hi, just bought the theme, however Add to Wishlist heart icon is broken, whereas ‘already on Wishlist’ heart icon is fine. I understand a fix is coming in the next update, but is it possible to provide a quick fix for now? I’ve been going through the code but can’t seem to fix it.
Hello,
Thanks for your purchase and thanks for your understanding as well.
And the update is almost ready to release you will find the update within this week.
For now please use the 2.2.11 version of the plugin, It will work fine for you. Please contact us via our support system so we will provide you the particular version of the plugin.
Best Regards.
i have this below the header “Get 10% OFF at the Porto Kitchen Selection – Shop Now!”
how do i change it.
it is a perfect theme !
Hello,
Can you please share the screenshot of the section and also the URL of the Demo which you have used or saw it so that I’ll check and provide you the proper solution for it: https://www.portotheme.com/wordpress/porto_landing/
Best Regards.
Hi. Is there going to be an update for WPBakery from Version 6.0.5 to Version 6.1 any time soon? Thanks.
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
What Cache plugin do you recommend to use with Porto + Woocommerce?
Hello,
Please read our Speed of the site Article here:
https://smartwave.freshdesk.com/support/solutions/articles/12000052420--10-porto-site-speed
Best Regards.
update theme and componets ?
Hello,
We are working on the new Theme update and soon you will find a new Theme update with all the updated components, Please be patience till that.
Best Regards.
