26721 comments found.
I need install in other site and i can´t, “Code is already registered for other domain” Why???
Hello,
Thank you for reaching us 
Please understand that each WordPress installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
This means that you need to deregister your purchase code from your previous website and register it on a new one.
You can read more about licence here as well as you may check our article about registering the theme here.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, For some reason I can’t submit a ticket, so I will use this comment for your help. I’m using Bridge with Elementor Pro. I built a header template and included the site logo widget. Sadly it is not displaying the logo. If I go to widgets, I can’t define my site logo. I tried defining my logo through the Bridge options, but that did not work either. What am I doing wrong?
PS. I using a development which can only viewed from within our own network, so I cannot share an URL and/or credentials.
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com
Please follow the instructions from this article:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
You should create menu from Appearance > Menus https://prnt.sc/r8iyx8, and set up logo from Bridge Options > Logo https://prnt.sc/r8iz72. You can also take a look at video tutorial on header setup below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480178-How-To-Set-Up-Your-Website-Header-Using-The-Bridge-WordPress-Theme
Keep us updated if you have any further issues with submiting a ticket to our helpcenter.
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Thank your for your general response, sadly it’s not an answer to my question.The problem is that I can not use the Site Logo Widget in Elementor Pro.
Hello,
We would appreciate if you could submit a ticket to our forum and one of our support agents will investigate further.
Thank you
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Hi,
I am using demo 219. I uploaded logo but when web is loaded logo seems missing. If I scroll down, it appears. How can I fix that missing logo problem? Thanks.
Hello,
Thank you for reaching us
We inspected your website and it seems like the logo isn’t loaded properly https://prnt.sc/r8h945.
We also teste this in our local server with the demo 219 and it’s working fine on our behalf -> https://prnt.sc/r8heum. Maybe you need to re-upload logos everywhere in Bridge Options > Logo https://prnt.sc/r8hf8q. Or open homepage for editing and set all header options to default https://prnt.sc/r8hfyt.
Keep us updated on this
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Hi, I tried re-uploading logos and home page settings are already is set as defaults. But it did not work.
Hi again, In portfolio pages when I change portfolio type to small slider, images disappear: http://messaconstruction.com/projects/construction-for-security-directorate-service-building/
If I use small images it shows images. Do you think that this problem is about hosting company? Thanks.
Hosting company solved the problem. I do not know how Thanks for your help.
Hi there,
Glad to hear this!
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Hello, I had bought your theme before. I use it on several different sites. But after the last update, I can install it on only one site with a license code. Do I have to pay 60 dollars for each site to install on different sites?
Hello,
Thank you for reaching us
As per Envato license, you are opt to use one theme per license, therefore you need to register your purchase code. This means that each installation requires a separate license.
You can read more about licence here as well as you may check our article about registering the theme here.
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Bridge owner here. I performed a regular update as I have for some time now post-license (simply clicking ‘update’ on the dashboard), updating Bridge theme files, WPBakery Page Builder, Bridge Core, and the latest update appears to have disabled the website. are updates to these files being bricked? cannot edit a page since WPBakery Page Builder is not loading at the moment. please advise, thank you.
Hello,
Thank you for reaching us
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interlockent.com
Hi,
Thank you for the URL. We inspected your website, and strangely we couldn’t see any errors in console (besides Google Map API error) >> https://prnt.sc/r8vor7.
So we have to ask – was this resolved in the meantime?
If that is not the case, try to re-install the WPBakery Page Builder, as described in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002285058-How-To-Install-The-WPBakery-Page-Builder-Plugin
Keep us updated on this
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the site is live but the error i received when all themes/plugins were updated is the following:
Fatal error: Can’t use method return value in write content in (url path… moduls/core-dashboard/core-dashboard.php) on line 69
i had to // comment out that line to allow the site to come back online
however, when going to edit a page, WPBakery Page Builder doesn’t load and affects the page from loading fully (can’t hover WP sidebars properly, for example)
so i believe the issue is w/bridge core, not WPBakery Page Builder
please advise, thank you for following up
Hi there,
Once inspecting your website I can see that you are using Bridge version 20.2 and Bridge Core version 2.1.5 you should know that there has been an update of the theme so we would appreciate if you could update the theme once again as well as we do notice that this might be an issue due to your PHP version so please check our article about it here as we do recommend to use PHP version 7 or higher so please try to change this on your side.
Keep us updated and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I have just download the zip file but it doesnt has the new themes.
Hello,
Thank you for reaching us
We tested this in our local installation, and new demos exist https://prnt.sc/r8ceh3.
So we have to ask, did you run the theme update? If this is not the case, this article will help:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Also, take a look our helpful video tutorials on how to import Bridge demos:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004091737-How-to-Import-Demos-Made-with-Elementor-in-Bridge
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004511038-How-to-Import-Bridge-Demos-Made-with-WPBakery
Or navigate to Bridge Dashboard > Import and search for new demoshttps://prnt.sc/r8cgmk.
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Hi, I was wondering if there are any known issues with importing the Bridge Original (Elementor)? My site has all the proper PHP limits and all of the plugins are installed and activated. When I select the import type “ALL” the demo theme stops at 72% (left for hours). I then tried to import each component instead (Content, Widget, and Options). The Options selection was the only one to go to 100%, but everything else fails. Is there a workaround to get the import to work?
Also, I have disable all of the 3rd party plugins.
After 4 hours of researching, trial and error, cross-referencing your tech specs with my server, and assessing everything, I discovered that “Elementor” was the issue. I had to upload a theme that used WPBakery instead of Elementor. Sucks because I really like the components of Elementor, but oh well…back to WPBakery it will be.
Hello,
Thank you for reaching us, and we are really sorry to hear this.
Have you tried to follow the instructions from the video tutorial below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004091737-How-to-Import-Demos-Made-with-Elementor-in-Bridge
Maybe you should try to run the import via XML as described in the video https://prnt.sc/r8cl62. Keep us updated on this
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Dears, we are reporting a bug. So it’s not a matter of ticket / support. That’s why we are writing here. After all the updates you are doing, in the demo 43, unfortunately when you select “open a new tab” in the portfolio items it doesn’t work. Would you please fix it? Thank you Cheers
Hi there,
Thank you for reporting this.
Please submit a request on our helpcenter and one of our agents will investigate and assist you.
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Dears, is it solved?
Hello,
We tested the External link option to open in the new tab https://prnt.sc/rhmy96 and it’s working fine on our behalf.
So make sure that your theme & plugins are updated. Here’s the video tutorial on how to update the theme & plugins that you’ll find helpful:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
Please understand that this option will work only in the case that you added the external link. For example, you can add a portfolio item link there https://prnt.sc/rhn13d and on the list, your portfolio item with the external link will be opening in the new tab https://prnt.sc/rhn2cd.
If you have any further questions, please submit a ticket on our helpcenter and one of our support agents will assist you.
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Hi, How do I deregister in order to use the purchase code on a different installation of theme Bridge. Thank you.
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
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Hello, when i try to edit my page it is only visible in the classic Wordpress editor, not as Visual Composer/WPBakery. I have deleted the old visual composer and updated to the new one, theme is updated, have tried all the other forum tips and it still only shows me classic view. I really liked Bridge and do not want to have to get a new theme, can you please help?
Hi there,
Please provide your site url so we can investigate.
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www.zion.church
Hello,
We inspected your website, and strangely, your theme & plugin versions are outdated https://prnt.sc/r8ctu3. The latest versions of Bridge is 20.2, Bridge Core is 2.1.5 (you need to have Bridge Core plugin active) and WPBakery is 6.1.
So please run the theme and plugins update, as described in the article and video tutorial below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038
Let us know if everything is ok after the update
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Hello. The logo in the header on my site has disappeared. I have looked at many previous tickets with this issue and none of the solutions are working. I reinstalled the VC (WP Bakery) plugin and I am running the latest Bridge update. I emptied the the cache. When I disable the VC (WP Bakery) plugin the logo is there. Please help! Thank you.
Hi there,
Please provide your site url so we can investigate.
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My site is not open to the public as of yet. Is there a way I can privately provide you with credentials? Please let me know how and what info you need. Thank you.
Hi there,
Please check if you have the latest version of the theme. The latest version is 20.3 and Bridge Core version is 2.1.6 so please update your theme according to our guidance here. Also if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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I have tried this. It says my support has expired.
Hi there,
It is a bit hard to be able to check this on your end as we do not have your website URL. It might be that you did not update the theme and its plugins. Since the version 20.3 there has been a latest version released 20.5 and Bridge Core plugin 2.1.8 so please try to update the theme according to our tutorial. As well as it might be that you are using some 3rd party plugins that might cause a conflict with the theme, so if you are using any please try to deactivate those.
What you can do is to send us a mail at helpcenter@qodeinteractive.com and our support team will be happy to investigate this further more on your end if you provide them with your website URL.
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I have updated to the latest version of 20.5. It still isn’t working. I will email the provided email address. Thank you.
Hi there,
Glad to hear this! Our support team will answer as soon as possible.
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I forgot to deregister my theme one of a temporary domains that I use for practice and deleted the site without deregistering the theme. Is there anyway to deregister the theme now? The support for the theme is expired and I don’t want to renew for a general query like this. So please tell me how do I deregister the theme?
Hello,
Thank you for reaching us.
Please send us an email at helpcenter@qodeinteractive.com and include your purchase code. Our agents will help you with this.
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Just sent an email at this address. Please check.
Hello,
Our usual response time on workdays is 24 hours, so please be patient.
Thank you
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Can you help me pls?
In this link
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247358-What-To-Do-If-Your-Theme-Options-Are-Not-Being-Saved
There is not theme_folder/assets/ folder in my theme dir
thanks
Solved
I think the problem was with the cache.
I canceled it and it works.
Sorry for the inconvenience
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HI,
I already have Bridge theme but when i am trying to add key its gives error, please fix this issue.
If you want licence key i share that.
Thanks
Hello,
Thank you for reaching us.
If you want help with the deregistration, send us an email at helpcenter@qodeinteractive.com and include your purchase code. Our agents will help you with this.
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Hello there;
I need your support for mega menu. You can see what i see in menu options, and also menu options screen is not same with your support video.
my screen – https://imgur.com/prXSqff your support screen – https://imgur.com/UL0GmHW
Please can you help me how can i solve this problem.
Thank you so much.
Hello,
Thank you for reaching us
Navigate to Appearance > Menus, open Screen Options in the top right corner of the screen and check everything to enable all menu fields https://prnt.sc/r7f2nq.
Hope this helps
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Hello, I just purchased the theme again but uploading demos to activate the WPBakery Composer, deletes all my website data. Is there any other way to get the website builder without loosing all my website content?
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.
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Hi there,
I use the Theme Bridge with some adjustments.
Now the page should be created again and I would like to export the theme from the old page with all adjustments and then import it into the new one.
What is the best way to get there?
Thank you very much
Hello,
Thank you for reaching us
To export the content of the website, navigate to Tools > Export and export entire content from there https://prnt.sc/r7ep7i. After the export is finished, you will get the XML file which you can import through Tools > Import https://prnt.sc/r7epx0.
For options export, navigate to the Qode Options > Import/Export Options and copy the code from this field https://prnt.sc/r7eqi6. When you want to import those options, again navigate to Qode Options > Import/Export Options and paste the code in the Import field.
An important note is that this will export all content and options from your website. You also need to make sure to copy custom CSS code if you added any to the new website.
Hope this helps
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For the main ‘revolution Slider’ for the demo https://bridge203.qodeinteractive.com . where it says ‘Delicious Asian Food ’ and ‘Experience tastes of Asia’ Where and how do I change that heading and text ?
Hello,
Thank you for reaching us
To change the headline and text, navigate to Slider Revolution, open slider for editing, go to Slides and open Global Layers https://prnt.sc/r7aypo. You will find text layers there.
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Quick question:
1. Do you have a community facebook group? If so what is the name?
2. I want to use the theme for Yoga studios. The one in your example has graphic image and not that great to be honest. Do you have any demos that are fit for yoga studio?
I am tossing up between you guys and this theme: https://themeforest.net/item/asana-sport-and-yoga-wordpress-theme/11465027?gclid=CjwKCAiAhc7yBRAdEiwAplGxX8uYzYYr1H8QLfVAwt26jEPwIef30O1cbmUn5-Jft_p5G-4nV7A4CBoCsDAQAvD_BwETHe later one looks much better but i can’t find equivalent one that you guys have.
However, you guys have Elementor + 130K+ sales
Can you help me find the appropriate demo to match above so i can use your theme to setup similar looking website.
Hello,
Thank you for taking interest in our theme!
1. We have a facebook page, here you go:https://www.facebook.com/QodeInteractive/
We also have a knowledge base (which is also our helpcenter) – https://helpcenter.qodeinteractive.com/hc/en-us and YouTube channel with a lot of video tutorials for Bridge:
https://www.youtube.com/channel/UC-h62vMXD5aZV5zAULD-SuA
2. We have several demos for Yoga studios, take a look:
https://bridge75.qodeinteractive.com/
https://bridge106.qodeinteractive.com/
https://bridge321.qodeinteractive.com/
Go ahead and check other sport & fitness demos below:
https://bridge290.qodeinteractive.com/
https://bridge153.qodeinteractive.com/
Let us know if you have more questions
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Hello,
Thank you for reaching us
To remove the logo from the header, apply the code below from Appearance > Customize > Additional CSS:
.logo_wrapper {
display: none;
}
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Ok, thanks
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