26721 comments found.
Hi everyone. Is there a way for me to find out which one of my websites I have this theme registered under?
Hi there,
Thanks for writing in! 
I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com and our team can help you.
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Hi!
Is there any way to know in which domain the purchase code was activated?
or how to disable the code.
thanks
Hi there,
Thanks for writing in! I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com and our team can help you with a deregistration of the code.
You can also read our article about registering and deregistering the theme here
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Hello do you have the blog module on the version of your theme https://bridge154.qodeinteractive.com/ are there any blog templates (listing + arcticle only)
Hi there,
Thanks for taking an interest in our theme! Within this demo we have not showcased a blog module, but you do always have a possibility to create your posts and use our Blog list shortcode to list them or set a Page Template that will automatically list your Blog posts. .
If you do have any additional questions please let us know.
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Hi, since the update my site on Chrome on desktop doesn’t scroll with mouse. Site: https://bit.ly/2IoUh3f
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hi guys, any update on the mouse scroll issue? When will update be released for this?
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Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
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Hi I will do this now but its the same issue other people are commenting about
Hi again,
Thanks for your feedback. This will be fixed as soon as possible.
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Hi was this fixed with the latest update?
Hello,
We didn’t include the Slider Revolution plugin in our last theme update, and this means that the update with the scroll is not ready yet.
Thank you for your patience
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Hi guys, quick question. I see im running an older version of the Bridge theme (19), but i cant seem to update it automatically. Is there any way to trigger the update in wordpress itself somehow? Or can it only be done via FTP?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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Thanks. Ive updated to the latest version now. I would like to use one of the newest demo’s, but for some reason it does not show in the list. Any ideas?
Hi again,
Please make sure that your plugins are also up to date.
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I completely forgot to deregister before uninstalling wordpress, please help. www.dogmads.com
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hy, i have a question regarding the blog page. firstly The date format of blog comes with date & month only not year, how can i add year?
Secondly the time format comes with 24 hours format,how can a 12 hour format be chosen and adding to this the time doesn’t comes with A.M or P.M it shows only “h” for hours and this “h” also comes in lowercase not uppercase i.e “Posted At 21:05h” which looks very bad. how can this be changed please help me or in your new update please make it right.
Your overall product is very good.please help change these minor details in blog.
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate.
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So I had to take down my sites due to malware. I am trying to setup my site again and I am having issues importing the theme. It only tells me to contact support once it reaches 98% of the import… Can you help?
Hi,
If it got to 98%, then all your demo content has been imported.
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Hi, I placed the purchase code on a site, then deleted that site to start over with a new demo. Now, I cannot put it on the new site because it says it has been used.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and one of our agents will assist you.
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I submitted a ticket and haven’t heard back. Can you help me? Ticker ID #22727
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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When I click on the portfolio link, he thinks and does not access it.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good morning!
I use this theme, great!
I’d like to setup Elementor and deactivate WPBakery Page Builder.
What will happen to my content?
Thanks
Hi there,
Please note that our themes comes with both Elementor and WPBakery plugin which you for sure can use. However certain demos are built with Elementor and certain are with WPBakery.So if you wish to use a Elementor demo then we can recommend you to Import the demo content that is from that demo. The content that was made with WPBakery will remain on your end, however if you deactivate WPbakery plugin you will not have access to its shotcodes and our themes shortcodes that were built with WPBakery and the content will be displayed on the front end like code. You can as well check our tutorial about the differences on the plugins here I hope this helped and let us know if you have any additional questions.
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Hi! I opened a ticket and no one has answered. Really need help. My ticket id is #22147 Thank you!
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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Same problem as ‘davidpapis’ – Custom CSS changes not being applied on latest version. I have checked and refreshed any caches. Not looking for support as have sorted it with a custom CSS plugin…just providing feedback.
Hi there,
Please note that once testing the custom CSS on our local installation everything works as intended. So it is possible that you did not target the right selector, as we can not recall having this issue. Please check that as you should not need to use a plugin as you do have our themes options in Qode Options > General > Custom CSS where the code that is put inside will be applied for sure.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi, don’t really want to buy another 6 months of support to ask one question as I have purchased lots of support recently and don’t really need it anymore. Hoping you can give me an answer here? Trying to change color of left menu 3 level font to #ffffff and doing so in Qode Options – Header – 3rd Level Menu Style. Not appearing on front end even after clearing cache. How to fix? https://rotomainc.co.nz/
Hi there,
If you want to change the color of the 3rd level menu only you can do this by adding this code to Qode Options > General > Custom CSS
nav.vertical_menu_on_click ul li .menu-item-has-children li a span {
color: #1abc9c;
}I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thanks, this doesn’t work. Adding !important does not work either? Have cleared cache many times. Please advise.
Hi again,
Please try this code:
.vertical_menu_on_click .second .inner ul li ul li a {
color: red !important;
}
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Sorry that doesnt work either. Can I email login so you can take a look please?
Hi there,
Once we test both of the codes that you were provided with, they do work you can see here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hello.
The demos in this theme, are they created for Elementor or any other page builder? Thanks.
Hi there,
Thanks for taking an interest in our theme. Do note that our Bridge theme does come with both Elementor and WPBakery plugin. So certain demos are created with Elementor and some are made with WPbakery and you do have an option to import the demo that suits your needs.
Do let us know if you have any additional questions. ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I tried to install import/activate the Demo Original but when I put in the purchased code it says: Code is already registered for other domain. I’ve changed webhosting but it’s the same domain as before. Meaning the Bridge theme has never been used. What do I do? Thanks
I can’t deregister my theme. Don’t have the option.
Hi there,
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you. As well as you can check our article about registering/deregistering the theme here.
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My support has now expired, but I ought to share the fact that Revolution Slider latest Version 6.2.1 (26th February 2020) breaks several things in Bridge, notably simple stuff like scroll wheels on mice can’t scroll Bridge theme sites. It’s due to a JS error in Rev Slider, so not a Bridge fault but causes several problems… I just rolled back to Revslider Version 6.1.8 (31st January 2020) and it’s all working again.
Hi there,
Thanks for notifying us and you should know it has already been reported and the fix will be included with the latest theme updated which will be released soon, as well as the latest version of the Rev slider will be included in the theme update. Until then you can for sure use the version 6.1.8 without any issues.
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Hi,
I have been trying to update the WPbakery plugin to version 6.1 for over 2 months now and i have been unsuccessful as I’m being posed with the following failure message-
“An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
Could you kindly help me out with this issue?
Hi there,
Thanks for using our theme! Please note that WPBakery deos come bundled within the theme and does not need activation of the license. You can read more about bundled plugins here. The right way to have the latest version of the plugins would be if you update our theme, as that way you will get the latest theme files as well as the latest version of the plugins that comes bundled within the theme. You can check our tutorial on how to update the theme and its plugins here
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Actually, I have gone through these steps. But still I’m receiving this error message I have updated the Bridge theme multiple times. but for the past 2-3 months I have not been able to update the WPBakery plugin.
I even tried deleting the Envato Market plugin and reinstalling the latest zip file and reverifying the OAuth token, but the same error message is popping up whenever I’m trying to update the WPBakery plugin. Is there anything else i can try with this?
Hello,
Maybe you should try to deactivate and remove WPBakery from the Plugins > Installed Plugins https://prnt.sc/rftbmc https://prnt.sc/rftcav and install it again, as described here:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002285058-How-To-Install-The-WPBakery-Page-Builder-Plugin
This way you will install the latest version of the plugin. Hope this helps
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Hello. I install my bridge theme in my local machine and register with a test domain that doesn’t exist anymore. I remove this installation and try to do a different one but now says “Code is already registered for other domain”. How to deregister a domain ?
Hi there,
Please note that once you register the theme and want to use it on another domain or test installation you will need to deregister your theme. You can read more about it here. Also if you still encounter issues you can always send us a mail at helpcenter@qodeinteractive.com providing your purchase code in the mail and our support team can deactivate the license for you.
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