23241 comments found.
Hi, I have a lot of issues and your support website is down, how can I send you an email?
This site can’t be reached portotheme.com took too long to respond. Try:
Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_OUT
Hello,
Our support site is not down and it is working fine as showing in this screenshot: https://postimg.cc/DSyvrWXw
please check once on proxy otherwise contact your internet provider and ask why you are not able to access the support site, there is some restrictions from your internet provider.
Best Regards.
Hi support, your website was down for over 1 hour and I was not able to do anything, after I opened 4 tickets. I also added the error, not enough
Thanks
Hello,
May be that was because of the server issue and that happens some time, its normal.
And please be patience now, once your support tickets will resolve you will get the reply of your support ticket.
Best Regards.
Hi, i just update to the latest version, now my wishlist button in single product page broken, see attached image https://imgur.com/1Ae8R8F
Hello,
Please make sure that you have also updated the Yith WooCommerce Wishlist pugin on your site as well, If still encounter the issue then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Friends of the port, I have one more simple question: can I make a landing page for a single product?
Hello,
Sorry to say that but this is not possible, you can not change the behavior of the PreBuilt Single Product Page Layouts, but if you want your own layout for Single Product page then we proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png
, after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png
, Then you have to go to new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png
After that you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png
, now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png
, It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Best Regards.
Hello. I have installed Polylang to make my site multilanguage. Could you let me know how to change language switcher font size, font color, background color?
Hello,
You have to change the Font Size, Font Color, Background Color using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
#header .porto-view-switcher > li.menu-item > a {
background-color: #fff !important;
font-size: 16px !important;
color: red !important;
}
Best Regards.
Thank you for support. Could you also let me know how to change font color, size, background for language switcher dropdown part?
Hello,
For Language Switcher Dropdown part font color, size, background changing, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
ul.view-switcher.porto-view-switcher.mega-menu.show-arrow li.menu-item.has-sub .popup .inner ul.sub-menu li.menu-item a {
background-color: #fff !important;
font-size: 16px !important;
color: red !important;
}
Best Regards.
Hello,
I’m configuring my website as a shop but i also need some services pages. Therefore i have two download layout from two demos. I would like to know if it possible to dowload a single layout instead of all the demo.
Hello,
You can try our new feature Porto Studio, Please read all about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hi, Problem with purchase code. We are trying to install your theme and we get “This code was already used…”. We used your theme on a website but then we opted for another theme and uninstalled your theme. So this license is not being used. We tried to create an account on your support page but we are unable to. Please help us solve this urgently. We already bought 2 licenses of your theme and are only using 1.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And if you are not able to create account on our support system then please share your product purchase pdf via our email: newsmartwave@gmail.com so that we will check/verify and create support account for you.
Best Regards.
I can’t access the website marketspot.pt but i want to deactivate the purchase code because i want to activate in a new website, how do i do that?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have this Ajax Side Pop Up for Single Product page.
Best Regards.
I installed the demo 26 theme. I want to make a drop-down menu. the https://prnt.sc/ray9b
Hello,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS showing in this screenshot: https://ibb.co/42SSrCB
save changes and check your site after removing the browser cache.
Best Regards.
I liked your theme what I wonder is before purchase
I measured your coffee demo test speed score on google page speed.
It showed 34 on mobile and 81 on destktop. Are those real time datas ? I mean you already publish this demo with most efficient way ?
Or can those scores be improved ?
I worried about page speed scores
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can improve the site Speed using cache plugins and also Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
This is the result: https://gtmetrix.com/reports/www.portotheme.com/NHZK8ZQ1
Best Regards.
Hello, I am going to pay the support this month. But I need your help please. How can I fix this error to look good in mobile divices, the slider don’t look good. in pc o laptop, looks good but not in mobile divices, or if I can remove it just for mobile divices.
Hello,
You have to use Custom CSS for setting it on mobile or removing it from Mobile as per your requirements, I can see your site is on Maintainance Mode, Please remove the Maintainance Mode and share the URL here so that I’ll check and provide you the Custom CSS for remvoing it from Mobile.
Best Regards.
ok, now it is open, Thanks. Can you provide the way to remove it and to keep it but looking good, so both ways to see which one is better for me. Thank you.
Hello,
For removing it from Mobile, Please copy and apste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile:
@media(max-width: 767px){
.home-banner .slide-content-wrap {
display: none !important;
}
}
&
For setting it up small on Mobile, Please copy and apste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile:
@media(max-width: 767px){
.home-banner .slide-content .content-top {
font-size: 10px !important;
}
.home-banner .slide-content h3 {
font-size: 15px !important;
}
.home-banner .slide-content h2 {
font-size: 20px !important;
}
}
Best Regards.
Ok, I use the second one and it work perfect. But the image on the back is showing just the have, How to make it smaller please. thanks!
I want the image, fix complitly in the page of any mobile divice!
Hello,
No, Sorry to say that but this is not possible, That Image is set as background: cover from row setting and it can not be overriden, the only possible way is, you have to edit the page and edit the row which has set the image as background and then remove the background size as cover from there and leave the option blank, and then you have to set the background size as cover for Desktop using Custom CSS and background size as contain for Mobile, This is something not easy and simple. So please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so we will check and do it for you.
Best Regards.
Can I set the product options for each different homepage? many product have many different options…
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply create variable products using Porto WordPress Theme as showing in this video: https://jmp.sh/Fd7K6ti
And sorry to say that but this is not possible to put Text Area for Additional Information for an order, You can use any third-party plugin for this.
Best Regards.
thanks.
then,
1. can you introduce me the third-party plugin that you know? 2.https://imgur.com/MOoQql2 can your theme show the total cost as i add up the number of products?
Hello,
1. Sorry to say that but we have not tested any of the third-party plugins for this reason officially so we are unable to suggest you on this, you can try any one which fits your needs.
2. No, sorry to say that but it will not auto-update.
Best Regards.
Hey, even though I am using your theme for a while I am having problems with really basic functionality. It is really counter intuitive… basically what I need is to display a simple list with icon as you have presented here:
https://www.portotheme.com/wordpress/porto/shortcodes/lists/But if I use the code for example:
ul class=”list list-icons list-icons-style-3 list-tertiary”> li>Fusce sit amet orci quis./li> /ul>
- I removed some of the opening and closing tags in the code above so that the code displays. Otherwise a list displays here in the comment.
No icon is displayed at all. Just the text… and it does not matter which icon.
Could this have something to do with the speed optimize wizard? Should I uncheck any of the shortcode optimizations in the wizard? Or the font awesome optimization?
Hello,
Please make sure that you have un-checked the: https://postimg.cc/zV1NLpwy
Minify CSS/JS
Optimize Bootstrap
Optimze FontAwesomeBasically those icons has been made using Custom HTML as showing in this screenshot and you have to make it by following same: https://postimg.cc/3ktWCz9S
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Do I need to buy a new license if I use the theme in a domain?
Hello,
Please read this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Best Regards.
hi I bought the theme Can’t I just get a license for a different website project?
Hello,
You can simply use the single License of the Theme on Single Site/Domain, If you want to use the same Theme on 10 different Sites/Domians then you have to purchase the 10 different Licenses of the Theme, This is Envato Policy you may wish to confirm from them as well.
Best Regards.
Hello Team, The problem of Shop6 Import was resolved in the last update ? thanks
Hello,
Yes, It has been resolved with our last update of the Theme.
Best Regards.
thank you very much
the most fear thing i have now is the part related to payment linkage.
i am living in korea. then, To whom should i ask payment system to use woocommerce? i want to use paypal, eximbay. because i will send korea products abroad like amazon shop.
should i ask paypal korea or eximbay korea to use woocommerce? or this site below?... https://www.iamport.kr/getstartedHello,
First of all, thanks for showing your interest in Porto WordPress.
As you know Porto WordPress is based on WooCommerce plugin, and the Payment system is also integrating and handled by WooCommerce so you have to ask this from WooCommerce and Paypal, they will let you know all the possible solutions for it.
Best Regards.
is it possible to reset my purchase code please?
Hello,
Best Regards.
Dear Team,
i just update this theme I can’t input purchase code, even though I only use 1 theme license .. this is notice > https://www.screencast.com/t/046kALMJoZpg
i have been delete theme from bangroyan.com
please help..
Thanks
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Dear Team,
Thanks very much..
Most Welcome!!! 
i just update theme but my page many broken for using visual composer, What’s version visual composer support to new update theme
Hello,
Wp Bakery version 6.1, You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hello Friends, I love you and the topic, and I have a question now. Is the port theme fully compatible with the SEO Rank Math plugin?
Hello,
Porto WordPress Theme is fully compatible with Yoast SEO plugin, and you can find all the third party compatible plugins list with the Theme confirmed from our end here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
We have not tested SEO Rank Math plugin with the latest Theme so we are unable to suggest you on it If you want you can try this with the Theme.
Best Regards.
Thanks friends
Hi, how can i change to different shop demo without losing any product or pages? and can you reset my product key because i accidentally using it in localhost
Hello,
While Importing any new Demo on your site having content in it, then you have an option: “Override existing contents”, If you checked it (YES) then it will override all the previous content you have on your site like Posts, Products, Pages, etc.. and vice versa: https://postimg.cc/p9yqzmMP
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
