8664 comments found.
Hello, may i know how do I get transparent background on mobile menu? I’ve tried many different combinations and also followed the guideline on uncode website but still I couldn’t get it…
Hi maxlaw and sorry for the the delay during weekend! First you need to have a transparent desktop menu, so be sure the menu it’s transparent on desktop, then you just need to activate this option: https://undsgn.d.pr/JZb5cm
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I’m trying to change the fonts for the navbar. The ‘menu’ section of the Uncode documentation states that within the theme options there are menu options (theme options >> navbar >> menu) for Layout, Visuals, Animation, Typography and Additionals.
However, within Theme Options of my site there is no Typography section within “navbar >> menu”.
Any help here would be greatly appreciated.
Thanks in advance! 
Hi HighContrast! The Typographic options are inside the Customise section (you are right this part of the documentation hasn’t been updated and now it’s been done): https://support.undsgn.com/hc/articles/213455629
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the quick response! I’m loving the Uncode theme – keep up the excellent work.
Hi HighContrast, thank you for the confirmation and for spotted the error in the doc! 
Google Map does not allow you to click on the Marker icon when you enter the Marker and Address. There is always a link outside the Marker. It also happens in the demo. https://undsgn.com/uncode/features/google-maps/ It would be nice to be able to navigate to that address.
Hi dusanvondra! Not sure to understand what you expect but the map is designed to work this way, in fact also the original map that you have in the second row doesn’t produce any effect if you click on the Pin. What you expect to happen?
Both maps have places to click and open Google maps. I’d expect a click on Marker. This link is always out. https://prnt.sc/rckbfs and https://prnt.sc/rckc8x
Ok make sense but this is not an option, sorry.
I understand, but it is confusing for people to find a link. I would expect no clickable link to appear.
OK we will make a note of your notes, uou can send a feature request from this form or use any other map thanks to the Raw HTML module: https://support.undsgn.com/hc/en-us/articles/213714949
I want to purchase a Uncode theme for a new site. I need to issue a new registration number, but I can’t buy more with my Envato account. How can I do it?
Hi ryukyungsik! I’m not sure to understand your issue but all the purchase process it’s up to Envato so probably it’s better you ask their support directly. Anyway, if for some reasons you are not able to use your account you can only use or create another account. Uncode is only sold on ThemeForest and it’s not possible to buy on other marketplaces.
Since I’ve updated the Uncode theme, im getting a POST error 404 on ”.com/pagename/undefined/core/inc/uncode-ajax.php. Also when Adaptive Images is ON I get very low res images, maybe it has something to do with the 404, id like to use the Adaptive Images but right now I just get blurry images, setting Adaptive Images to OFF fixes
Hi Timgeers! We are sorry but we don’t have similar reports (in fact if you search here no users reported something similar). From the url it seems you a have an error in the URL: https://undsgn.d.pr/UEfTg6
Moreover uncode-ajax.php is even no more used by Uncode from about 2 years (the file is not part of new version of Uncode)... so it seems you have some self modifications still running.
I see that, but the error disappears when I turn Adaptive Images OFF, any ideas on what I shoud do (never did any fancy coding or anything)
It only happens when Production Mode is ON
We are sorry but if we don’t have other users reported the same we cannot know the root cause of the issue, probably you have a Child Theme with customisations or you have not updated the required plugins like Uncode Core.
Hello, can I use elements like accordion and counter also in blogposts, or only in pages?
Hi websetzerei and thank you for interest!
Yes, you can use these elements if you create your blog posts with the Page Builder. Let us know if you need more info!
Hi undsng, which Page Builder do you use and are “custom post types” possible? Cause, we want to use the theme together with Sensei LMS.
Hi websetzerei! Uncode is based on a tailored version of WPBakery Page Builder.
Hi, I’ve been asked to use buttons on your theme to create youtube pop up lightboxes. i.e. click on a button and a lightbox of youtube plays without leaving the site.
Is this possible? I tried using the button with link but it adds in a link so I can’t use a plugin to do it.
Please advise. Thanks
Hi tricks28! Yes confirmed it’s possible to have lightbox buttons that open YouTube video. Not sure how you tested this if your account never bought Uncode… anyway it’s possible.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Because I’m a freelancer working on someone else’s site. I didn’t buy the theme – they did – I will get their purchase code and go through your support. Thank you
Ok, perfect!
I Have a problem, I need to make digital download web, it’s possible to develop with uncode. https://prnt.sc/rbstzo In essence, it’s like choosing the option to costumer,.
you offer customized? just add for this “choose widget option”
Hi KampretCo! I know there are specific WooCommerce extensions for this, try to search on Google something like “advanced woocommerce digital download options”. No we don’t offer customisation services, but if needed, here you can find our suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209
Hi, I have a customised single product page done up with a product page element. How can I change the number of related products displayed below? The default is 4. Thanks a lot.
Hi blessero! This part is a default but if you want you can create your own Content Block with Posts module Query to Product and Dynamic option similar as you do for Related Posts: https://support.undsgn.com/hc/en-us/articles/214005985
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a lot for your prompt reply. I’ve set the element up using Content Block but I do have some questions in terms of the formatting so I’m going to submit a ticket. Cheers, talk later!
That’s perfect! Thank you for confirming!
Hi, once I purchase this theme, can I change the theme type if I am unsatisfied with the one I choose? For example can I switch from Developer to Digital Agency theme type?
Thanks in advance
Hi emrebeyhan! Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images, this means you have all the layouts: https://support.undsgn.com/hc/articles/214001065
If I have the same name Gallery and Portfolio. When I write a URL and add a Name or just the beginning of words after the domain, it loads: webpage.com/name –> webpage.com/?uncode_gallery=name. If the names are different, Portfolio will load correctly webpage.com/portfolio/name. Because redirects do not work to solve this problem. It is another solution, or must be other names?
Hi dusanvondra, as you noted the name/ID must be unique.
Hi there,
Can do with some of your assistance please
Call to action button
I have made a query concerning the matter
Ticket ID: #50800
I have followed the instructions to try and change the button in the top right that is coloured in ‘Blue’, but I’m trying to colour it in our corporate colour.
The web colour reference is: #00a4e3
When adding this in Theme Options, it gives you a Unique Colour ID which is: color-154235
This is what I have used to try and colour the button. Let me know if it is correct or not: btn-circle btn-accent btn-flat btn-color-154235
Thanks
Hi gilltress! Our agent mostly work during European working hours. Yes it’s quite correct but you have both “btn-accent” both “btn-color-154235”, so please remove the “btn-accent”.
Can’t believe how simple that was. Thank you very much!
Hi gilltress and thank you for the confirmation!
I like your design. It’s very good. Just a presales question. I need some custom templates for single post types. We use veve theme from https://artocreative.com, but they don’t have your design. I didn’t find in your docs something about that. Or, do you offer custom work for that?
Hi Mirckry and thank you for interest!
Can you please send the direct link to this custom template? Sorry but from the generic homepage is not possible to understand what internal page do you refer…
I cannot activate the Theme, even after inserting the “Item Purchase Code” see screenshot https://prnt.sc/raieqh, what I need to do to activate my theme? Any instructions to troubleshoot this?
Hi honestnotes! Probably the problem is related to the fact that you use some browser extensions that block the connection, like ads blocker extensions. Here you can review all the possible causes of registration not working: https://support.undsgn.com/hc/en-us/articles/115004287985
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I saw in one of your comment that it’s coming a big update. Do you know when it will be available? Thank you – TEAM99
Hi AD99 and thank you for interest! Basically we have a big update next the other but I’m sorry but it’s not possible to release any info about them: https://support.undsgn.com/hc/articles/213454129
I can’t verify the license: ” Invalid credentials, or your Envato account does not have Uncode among purchased items” while the API en Purchase code is correct
worked thanks!
Thank you for confirming!
other question, since the update, pictures don’t load fully, they are very low ress to the point where you can barely see what’s on the picture
Hi Timgeers! Please be sure to update also the native plugins like Uncode Core, clear your possible website and browser cache and deactivate all extra plugins. If this doesn’t help please share your site URL (I’m sorry but this update was published months ago and not a single user reported something similar).
Greetings. In a Posts-element with overlay showing all Pages, is it possible to show the bordered category (as it is possible with Posts)? It is not working for me.
Hi 10fingershq! Tested now in a random installation with Demo Contents imported and it works as it should: https://undsgn.d.pr/h87ESA
I have chosen “Page” in Post Types under “Build Query”. Under Module, Category is active and I have chosen “bordered” and “over the image, on top left”. This is my result: https://10fingers.dk/test-galleri/
Yes the same settings I tested in my example, please open a ticket since it’s not possible to understand why you have this issue from here.
Hi again. I have now tested and tried on three separate sites and domains (all with Uncode-licens, of course) that I manage. Not working on any of them. This seems to be a bug…
Another test from another random client website (I cannot send the URL but as you can see in the video works as expected), in case open a ticket: https://undsgn.d.pr/O56O9f
Okay, I see now. It is because you are using “Content under image”. As I wrote in my first post, I would like to use this function as an overlay.
Ok, make sense. We’ll include the fix in next update, thank you for report.
Okay, thank you very much! Looking forward to this.
By the way, it would be great if you also added the “Bordered Category”-options to the Media Gallery as well.
Hello, the fix will be released soon. In the meanwhile you can replace your file uncode/partials/elements.php with this: https://www.dropbox.com/s/332k20l360mst6n/elements.php?dl=0 It should work fine with Uncode 2.2.6, however let us know if you have problems.
Best
Wow – thank you so much. It works great! All the best.
Thank you for the confirmation!
Does Visual Composer that comes bundled with your theme support shape divider feature? https://visualcomposer.com/help/design-options/shape-divider/
Hi zizi_bizi! This is another Visual Composer (they changed the name and this can create some misunderstanding), Uncode is based on a tailored version of WPBakery Page Builder and we have our own version of the Shape Dividers: https://support.undsgn.com/hc/en-us/articles/360000749949
I can’t change the demo images in the template I chose using the front editor. hope you can help. I can send you the screenshot if needed. Thank you.
Hi dcharm! Unfortunately, we don’t have other similar reports and I think a screenshot cannot help to understand why you have this odd issue, try to deactivate all extra plugins to test if it’s related to some possible compatibility issue or open a private ticket so we can check your installation privately: https://support.undsgn.com/hc/en-us
hi thanks for the reply. well, unfortunately, I am experiencing it and I cannot find a workaround in uncode’s knowledge base. isn’t posting it here might mean this is a new issue? doesn’t have to be the second of another/similar report?
Hi dcharm! As explained this is not something you can find in the knowledge base since I don’t remember any other user with this issue and I don’t think it’s an issue of the theme (otherwise here you would have found thousands of similar reports from other users). If you need our help please open a private ticket so we can check your installation privately and tell you why you have this issue.
Hello. I have customer wanting to use this theme but your documentation is sadly very poor.
example, she wans the homepage like : https://undsgn.com/uncode/homepages/blog-culture/
But i have no idea what name this has in the “import single layouts” ? How do i know which section is which compared to the examples?
Also when i import the “homepages” nothing happens after its done, i cant see anything new in the pages section in wordpress.
Hi Sermadnajar! We are sorry our documentation is very poor since our it has more than 250 pages of detailed instructions. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
