Hello @Sabrina1,

First of all, thanks for showing your interest in Porto WordPress.

Sorry to say that but this is not possible to check the backend before purchasing the Theme, Although you can check all our Demos frontend here: https://www.portotheme.com/wordpress/porto_landing/

Regards, PT-Support2.

Hello @mihvas,

The latest version of the Theme is 5.2.1, which is fully compatible with the WooCommerce version: 3.9.3, and WooCommerce released 4.0.0 version yesterday, It is also compatible with the Theme but only a couple of Theme templates have done outdated because of this update but it will not create any issue, so you can update it and hopefully within a couple of day’s you will find another Theme update in which we will update those templates as well. Please be patience till that.

Regards, PT-Support2.

Hello,

The latest version of the Theme is 5.2.1, which is fully compatible with the WooCommerce version: 3.9.3, and WooCommerce released 4.0.0 version yesterday, It is also compatible with the Theme but only a couple of Theme templates have done outdated because of this update but it will not create any issue, so you can update it and hopefully within a couple of day’s you will find another Theme update in which we will update those templates as well. Please be patience till that.

Regards, PT-Support2.

Hello,

I have just tested Shop Demo 9 at my end and it is working perfectly fine with the latest Theme, You check below the Demo site and my Test site, You have to Import the Demo again.

Demo Site: https://www.portotheme.com/wordpress/porto/shop9/

My test Site: http://hubdatasolutions.com/pearl/porto/shop9/

Regards, PT-Support2.

Hello @edizayn,

Polylang is the Free Plugin which is compatible with the Theme so you can use it: https://wordpress.org/plugins/polylang/

Regards, PT-Support2.

Hello,

You can only turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Product Archives, there is no option to change its layout, and it will automatically select the default layout of the product.

Regards, PT-Support2.

I try, but it’s same on/refresh, off/refresh. When add product in woo, we limit picture, beacose we have almost 27k products, just leavit org/small/medium size picture. Quick view use 150×150 dimension and we have it in media. When clik on quickview, in first moment on screen it’s show like default, show shadow of default view, but, when finish load, show wrong.

Hello @ihelprs,

Please deactivate all the third party plugins, activate parent theme, clear browser cache and check back.

If the problem continues then please share your site WP-Admin Login details with us via our support system so we will check it for you.

Regards, PT-Support2.

Hello,

You have to translate in Theme Language files as showing in this screenshot: https://postimg.cc/TL41n275

If still not able to do it then please share the site WP Admin Login details via our support system so we will check it for you.

Best Regards.

do you have teamviewer ?

Hello,

No, Sorry to say that but we only provide our dedicated support via our support portal: http://portotheme.com/support

Best Regards.

Hello,

You can simply download the latest version of the Theme from your Envato Account >> Downloads, OR contact us via our support system so we will share it with you.

Regards, PT-Support2.

Hello,

Sorry to say that but there is no Option in the Theme for it, You can try with any third party plugin for it.

Best Regards.

ok thanks

Most Welcome!!!

Hello,

You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. ​

Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.

Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.

Best Regards.

Hello,

Sorry to say that but we have not tested any of the third-party plugins with the latest Theme for contest functionality, so we are unable to suggest you on it, you can try with any third party plugin which will work fine for you with the Theme.

And you can find all the third party compatible plugins list with the Theme confirmed from our end here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Best Regards.

Hello,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Best Regards.

Hello,

Please also share your this comment link or screenshot in your email as well so that we will find it easy to find your email.

Best Regards.

I sent the capture of this conversation to your email, thanks

Hello,

We have replied your email, please check your email now.

Regards, PT-Support2

Hello,

Sorry to say that but we have not tested those plugins with the Theme yet so we are unable to suggest you on it, Please contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you if you are facing the issue with those plugins.

OR

If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.

Hope you can understand our limitations.

Thanks for your understanding.

Hello,

Please read and follow the instructions written in the below-given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site

Best Regards.

Hello,

Yes, you can simply copy and paste the Modal Box Shortcode from your Home Page to Porto >> Theme Options >> General >> HTML Block as showing in this screenshot: https://postimg.cc/sBgCXMH1

Here is the Code:

[vc_row][vc_column el_class="newsletter-notification-form"][porto_modal modal_onload_timeout="4" overlay_bg_color="#ffffff" overlay_bg_opacity="50" modal_title="Popup" modal_size="block" el_class="newsletter-popup-form text-center" header_text_color=""]
<img class="alignnone size-full wp-image-937" src="//sw-themes.com/porto_dummy/wp-content/uploads/images/logo_black.png" alt="" width="111" height="54" />
<h2>BE THE FIRST TO KNOW</h2>
<span class="text-form">Subscribe to the Porto eCommerce newsletter to receive timely updates from your favorite products.</span>
[contact-form-7 id="1646" title="Newsletter Popup Form"][/porto_modal][/vc_column][/vc_row]

Best Regards.

Thank you!

Now another thing.

I installed a subscription modal box from the Porto Studio, but I need to make some CSS changes on it. I can’t find the source. I’ve done some work on the Custom CSS section of the theme’s settings but without the !important rule nothing seems to work.

I feel like I’m forcing my way in and there should be an easier way. Can you please point me in the right direction?

Thank you.

Thank you!

Now another thing.

I installed a subscription modal box from the Porto Studio, but I need to make some corrections on it. A few elements are out place and not as in your demo.

I can’t find the source. I’ve done some work on the Custom CSS section of the theme’s settings, but without the !important rule nothing seems to work.

I feel like I’m forcing my way in but there might be an easier way. Can you please point me in the right direction?

Thank you.

Hello, @pekavar,

If you Import it using Porto Studio then please check at the same page Custom CSS section if it applies using Custom CSS then you will find it under Custom CSS section and you can change it from there otherwise, you can check the elements setting or you can change it using Custom CSS !important.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/11/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
    white-space: normal !important;
}

Best Regards.

Hello,

Shop 6 issue has already been solved with our last update, I have already tested it on my test site, Please check again and please keep in mind that for new Demo content you have to Import the Demo again.

My Test site:

http://hubdatasolutions.com/pearl/porto/shop6/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

I will try the installation of wordpress again and see if the problème will be resolved. I’m aware of the fact that the support period ended, my request wasn’t support, only to informe you that something is not working with the theme and if it is reolved.

Hello,

Yes it is already resolved.

Best Regards.

Hello,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

</blochttps://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problemkquote>

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 26/07/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks it worked out !