23210 comments found.
Hello there, can I use this theme in two different domains or subdomains if I buy one?
Hello, @engrajonahmed,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, PT-Support2.
Hi, What is the option for full width page template?
Hello, @Paramasivan,
You can change it from Porto >> Theme Options >> General as showing in this screenshot: https://postimg.cc/mc3VHM05
If you want to change the layout of the specific page only then please edit the particular page and scroll below you will find View Options and under View Options, you will find layout option as showing in this screenshot: https://postimg.cc/4HH9zRYx
Regards, PT-Support2.
Thank you for your reply. I am using code editor and not WP Bakery page builder. I want to change particular pages only to full width template.
Hello,
You can simply do it by editing those pages, no need for any editor, If you want to change the layout of the specific page only then please edit the particular page and scroll below you will find View Options and under View Options, you will find layout option as showing in this screenshot: https://postimg.cc/4HH9zRYx
If still, you are unable to do it then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Regards, PT-Support2.
Thank you—It solved my problem.
In My There Live Option Showing Following Two errors
1) Live Option Not Working (Shows Blank) When I activate Plugin “A2 Optimized WP” Please see screen shot : https://prnt.sc/rfo1ye
2) Live Option Not Working (Shows Error ) When I activate Any Following Plugin Please see screen shot : https://prnt.sc/rfo4c5
A) A2 Fixed W3 Total Cache
Fast Velocity Minify
C) WP Super Cache
If I Deactiave All Above 4 Plugin It Works Fine.
Please provide solution.
Hello, @sdjewels,
Can you please turn ON the debug Mode of your sites and it will show the actual cause and path of the issue and then please share that screenshot with the issue here with me so that I’ll check and provide you the best possible solution for it.
Regards, PT-Support2.
HI please see the screen shot as requeted : https://prnt.sc/rg5g8o
Hello, @sdjewels,
As you can see your screenshot now, These are 4 errors, 3 of them are coming from Wp core files and 1 is from Theme files, and this is because of the site memory, please contact your hosting provider and ask to solve your issue.
https://stackoverflow.com/questions/415801/allowed-memory-size-of-33554432-bytes-exhausted-tried-to-allocate-43148176-byte
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Sir
A2 Hosting provide says the other 3 are notice not error further as you suggest link of stackoverlfow.com I tried to applied solution following solution
“Just add this below line to before line of you getting error in your file
ini_set(‘memory_limit’, ‘-1’);”
But Now It give me a new line number – https://prnt.sc/rg67n4
When I add “ini_set(‘memory_limit’, ‘-1’);” at line 414 it will show the same error on line 2128 (because i add the above solution on line 2127)
Hello,
It means your server is not allowing you to override the changes, please do not try yourself but try to contact your hosting provider and ask to solve this Memory issue for you, This is not the Theme but your server issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, is there any special discount for PORTO theme? As I am returning client and wish to get some special deal from PORTO.
Thanks
Hello @johnyap511,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount on Theme for now, you have to purchase it on its regular price.
Regards, PT-Support2.
Hi. Can you reset my purchase code? Thank you
Hello @hteixeira,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi! Theres is an error on mini cart that seen in red circle. Item places %100 in demos but here is %50. How can i solve this problem? Thank you.
https://i.hizliresim.com/tIKZHg.pngHello @celikyaman,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/0Knr48wY
, It must be the cache issue at your end nothing else.
Regards, PT-Support2.
Hi again! I erased all of cache both Chrome and Firefox. So scenes are for Firefox https://i.hizliresim.com/Kt8Jvu.png and Chrome ttps://i.hizliresim.com/hz7N1d.png
There is no alteration.
What is your next proposal?
Thank you!
Hello, @celikyaman,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you in deep.
Regards, PT-Support2.
Hi again! I opened a ticket on support system.
Hello, @celikyaman,
Now please be patience once your support ticket will be resolved you will get the reply of your support ticket.
Regards, PT-Support2.
Hello Team, is there any problem with porto server : Sorry, it could not connect to the Porto API server. Please try again later. Something about connecting tp porto update also slowing website. thanks.
Hello @yassernachid,
Please Watch and follow the instructions showing in this video: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
and update the Theme after updating the Theme again activate the Theme as showing in the video.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
mobile sticky sidebar. how to close. I turn it off in the settings section. appears at the bottom of the page. How to turn off the mobile widget
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, PT-Support2.
The porto functionality plugin keeps running this slow query(get_terms) and it slows down my site a lot. https://i.imgur.com/L85JBss.png
Hello @AlinaDediu,
First of all, I am not able to see your providing screenshot: https://postimg.cc/WF3cFwGV
This is not because of the Porto Functionality plugin, but the Speed of the site depends on the Images that have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well our Theme has no influence on the site speed infact Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
I have just tested your site Speed now and here is the result:
https://gtmetrix.com/reports/camarelo.ro/x4CNKpNm
You can clearly see in the result that the Speed of the site is low because the images has not been compressed, JavaScript and CSS has not been Minified, Site content has not been Optimized and because of the server as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Regards, PT-Support2.
Sending you the ss again https://i.postimg.cc/C1g43KfP/query.png
Hello,
You can Google it and you will find hundreds of solutions for this, This is the default WP Query and regarding the Speed of the site, please read my last reply.
Regards, PT-Support2.
Goodmorning I would like to buy your theme and ask if it is possible to have a demo test. Thanks
Hello @Sabrina1,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not possible to check the backend before purchasing the Theme, Although you can check all our Demos frontend here: https://www.portotheme.com/wordpress/porto_landing/
Regards, PT-Support2.
Compatibility with WooCommerce 4.0 please!
Hello @mihvas,
The latest version of the Theme is 5.2.1, which is fully compatible with the WooCommerce version: 3.9.3, and WooCommerce released 4.0.0 version yesterday, It is also compatible with the Theme but only a couple of Theme templates have done outdated because of this update but it will not create any issue, so you can update it and hopefully within a couple of day’s you will find another Theme update in which we will update those templates as well. Please be patience till that.
Regards, PT-Support2.
Hi, the template is compatible with the latest version of woocommerce 4.0.0? Thanks.
Hello,
The latest version of the Theme is 5.2.1, which is fully compatible with the WooCommerce version: 3.9.3, and WooCommerce released 4.0.0 version yesterday, It is also compatible with the Theme but only a couple of Theme templates have done outdated because of this update but it will not create any issue, so you can update it and hopefully within a couple of day’s you will find another Theme update in which we will update those templates as well. Please be patience till that.
Regards, PT-Support2.
Hello,
I have just tested Shop Demo 9 at my end and it is working perfectly fine with the latest Theme, You check below the Demo site and my Test site, You have to Import the Demo again.
Demo Site: https://www.portotheme.com/wordpress/porto/shop9/
My test Site: http://hubdatasolutions.com/pearl/porto/shop9/
Regards, PT-Support2.
What free plugin can I use for porto theme multi language
Hello @edizayn,
Polylang is the Free Plugin which is compatible with the Theme so you can use it: https://wordpress.org/plugins/polylang/
Regards, PT-Support2.
How i can change layout for Quick view or reset to default quick view ? I want picture of product to show like in demo theme.
https://pasteboard.co/IYDtexB.pngHello,
You can only turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Product Archives, there is no option to change its layout, and it will automatically select the default layout of the product.
Regards, PT-Support2.
I try, but it’s same 
on/refresh, off/refresh. When add product in woo, we limit picture, beacose we have almost 27k products, just leavit org/small/medium size picture. Quick view use 150×150 dimension and we have it in media. When clik on quickview, in first moment on screen it’s show like default, show shadow of default view, but, when finish load, show wrong.
Hello @ihelprs,
Please deactivate all the third party plugins, activate parent theme, clear browser cache and check back.
If the problem continues then please share your site WP-Admin Login details with us via our support system so we will check it for you.
Regards, PT-Support2.
hi, I have a problem with the translation of “related posts” to french. in the .po file the translation is good but on the website, no translation appear? can help please
Hello,
You have to translate in Theme Language files as showing in this screenshot: https://postimg.cc/TL41n275
If still not able to do it then please share the site WP Admin Login details via our support system so we will check it for you.
Best Regards.
do you have teamviewer ?
Hello,
No, Sorry to say that but we only provide our dedicated support via our support portal: http://portotheme.com/support
Best Regards.
Hello, I would like to ask, where can I download the latest version of porto, in my order seems only download the old version.
Hello,
You can simply download the latest version of the Theme from your Envato Account >> Downloads, OR contact us via our support system so we will share it with you.
Regards, PT-Support2.
IMPROVEMENT hello i have bought another theme… with that option (but i prefer your so use your on my site) http://prntscr.com/renlgx and info tab on the left… have the same your theme ? i not find how to do? thanks http://prntscr.com/renmmu
Hello,
Sorry to say that but there is no Option in the Theme for it, You can try with any third party plugin for it.
Best Regards.
ok thanks
Most Welcome!!!
Hey! Do you know where I can translate missing woocommerce email strings? They are not in the porto.po/mo files I think.
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Need to design a photo contest with Porto. Can you recommend me the best plugin fully compatible with Porto? Need a voting contest. I am using Portfolio 4 template.
Hello,
Sorry to say that but we have not tested any of the third-party plugins with the latest Theme for contest functionality, so we are unable to suggest you on it, you can try with any third party plugin which will work fine for you with the Theme.
And you can find all the third party compatible plugins list with the Theme confirmed from our end here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Best Regards.
