23210 comments found.
Quick question… On the Shop Demo 11 what is used to create the “From The Blog” section (near bottom of demo) ? I looked through all the WP Bakery features and cant seem to find that layout. I currently have Shop Demo 12 installed and want to use it.
Hello,
That layout is made using Custom CSS, Can you please contact us via our support system with your site WP Admin Login details so we will check and solve it for you on your site.
Regards, PT-Support2.
Hi, I am interested in buying your theme but….I have no idea about child theme and it’s costumazation. Can I write css code on the side menu of Appearance=> Customization=>CSS? Or I will have problem with updates?
Hello, @bill_ch,
First of all, thanks for showing your interest in Porto WordPress.
No need for Child Theme is you simply Customize using Custom CSS, you can put/paste your Custom CSS under Porto >> Theme options >> Skin >> Custom CSS and it will work for you and also if you want to use Child Theme you can simply use it as well.
Regards, PT-Support2.
One more question, can I add specific product tabs for every of eshop products or I need any plugin about this? As an example “Downloading” tab which include pdf catalogue for users.
Hello,
You can add Custom Tab for every single product page as per your requirements.
But Regarding the “Downloading” tab which includes a pdf catalog for users. You have to use any third-party plugin.
Regards, PT-Support2.
And….is able every tab customized with visual composer for every product or only can I add tables(a.e. size) and text?
Hello,
You can use Blocks with WP Bakery element and then use those Blocks Shortcode under Custom Product Tabs as per your requirements, it will work for you.
Regards, PT-Support2.
Ok! Thank you very much!
Pre sale question. Can i use this theme with the plugin Fancy product designer?
Hello, @letcjhelp,
First of all, thanks for showing your interest in Porto WordPress.
We have not tested the plugin Fancy product designer with the Theme so we are unable to suggest you in this, you can try it with the Theme at your own risk.
Regards, PT-Support2.
Do you provide support on at Pthemes Support on the weekends? My website is having major issues. I’ve not gotten a response. Ticket #84785
Hello, @joshv06,
Yes, we were off at weekend, our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and we have just replied to your support ticket #84785 now, so please check your ticket reply and reply to your ticket accordingly.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you so much. I couldn’t find your support hours. I will renew support now 
Most Welcome!!
Hello, I use the construction demo in the theme. I want the lower elements of the service page to appear in the top menu. Is this possible?
Hello, @keremsenyuz,
Can you please explain your issue more clearly if possible with the help of screenshots, for my better understanding so that I’ll provide you the best possible solution.
Regards, PT-Support2.
How to deactivate the purchasing code ? My site was delete and cannot go back to deactivate button now
Hello, @Guswong,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi. Can I change the action when I click on the “add to cart button” in quick view so that you get such an ajax popup effect? Like on my screenshot. Thanks!
https://drive.google.com/open?id=11KHgsrdSkjoVqt2NpAXFW0T4lErlhFwEHello, @Harryoldman,
For now sorry to say that but we do not have this functionality so it requires customization, although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi
Please can you advice me – https://www.portotheme.com/wordpress/porto/classic-video/How do i add the video into the slider revolution area -
I dont see the file to upload from the porto download folder?
Please can you advice – as my client would like to add “little” video on to homepage.
Hello,
Please watch and follow the instructions showing in this video:
https://www.youtube.com/watch?v=02A3S-O6te8
Regards, PT-Support2.
Hi Porto
Do u need to have the purchase code for the slider revolution to download the modules ?
Thanks
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, PT-Support2.
Hi, I am trying to add my purchase code and am getting the error “Sorry, it could not connect to the Porto API server. Please try again later.” Site totalconveyancing.com.au
Hello, @ounyai,
This is because you are using an old version of the Theme: https://postimg.cc/qzSBdpwp
, please update your Theme now to the very latest version by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And then try to activate the Theme I am sure you will not find this issue anymore. please watch this video as well:
https://www.youtube.com/watch?v=RPZat079NCs&feature=youtu.be
Regards, PT-Support2.
hello, im trying to change the color of the top nav bar to blue like its showing in the demos and im not able to change it. Can you please explain how do i change the colors? Im changing every color on theme options and its not working. Site is 1800paper.com theme im colors are the shop2 blue thank you!!
Hello, @Aitrak,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color value in the given code as per your requirements.
#header .header-top {
background-color: #32373c !important;
}
Regards, PT-Support2.
Приветствую. Вопрос на будущую перспективу. Хотелось бы предложить немного интересного решения. Я много работаю с Wordpress Porto сейчас уже более 5 сайтов с лицензией. и есть старые сайты где нет лицензии. Не столь Важно.
У меня вопрос а может и предложение. Также работаю с Bitrix что мне нравится в битрикс (сам не пишу, есть кодер который реализовывает мои идеи) Это возможность создавать шаблоны (Blocks) и цеплять их на целые разделы. Т.е мы пишем сложный шаблон по рядам со сложной структурой 10-20 рядов, каждый ряд можно отключать или включать в зависимости от нужд. Это очень удобно если работаешь с сайтами где услуги более 50 стр. и Новости более 100 и пр. Вы не рассматриваете такую возможность, а именно создавать шаблон страницы и подгружать его через настройки стр. С возможностью замены backgraund т.е изображений фонов и пр на самой стр. Но сам шаблон страницы редактируется в другой месте массово на всех страницах. Так было бы очень удобно.
Greetings. A question for the future perspective. I would like to offer a little interesting solution. I work a lot with Wordpress Porto now more than 5 sites with a license. and there are old sites where there is no license. Not so important.
I have a question, maybe a suggestion. I also work with Bitrix, what I like about Bitrix (I don’t write myself, there is an encoder that implements my ideas) This is the ability to create templates (Blocks) and cling them to entire sections. That is, we write a complex template in rows with a complex structure of 10-20 rows, each row can be turned off or on depending on the needs. This is very convenient if you work with sites where services are more than 50 pages and News are more than 100, etc. You do not consider such an opportunity, namely to create a page template and load it through the page settings. With the possibility of replacing the backgraund ie background images, etc. on the page itself. But the page template itself is edited elsewhere massively on all pages. That would be very convenient.
Hello, @myfinewedding,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, PT-Support2.
Hi – I have 1 more question—please see https://yesparrot.com/india/tamil-nadu/tirunelveli/ How to make the top Image Gallery to the full width ?
Hello, @Paramasivan,
Please make sure that you have set the Row setting as Stretched which has Image Gallery element under it as showing in this screenshot: https://ibb.co/N2Rf5vm
, Hope it will solve your issue and if not then please share your site WP-Admin Login details via our support system so we will check it for you.
Regards, PT-Support2.
Hi—Row is already set to full width as you can see the background color. I need to enlarge the images to full width of screen (min 2000 px)
Hello, @Paramasivan,
Can you please share your site WP-Admin Login details via our support system so we will check it for you.
Regards, PT-Support2.
I’m sorry ; i can’t give you wp-admin login. You try your theme in your local host.
Hello,
I have just tested it at my end and it is working perfectly fine at my end for me, please make your site Live as a test site and share the Test site WP Admin Login details with us via our support system so our experts will check it for you.
Regards, PT-Support2.
Yes, giving login details in support forum
Hello,
If you already submitted the support ticket then please be patience now, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, PT-Support2.
Thank you for solving my problem
Most Welcome!!!
Where is this demo? https://www.portotheme.com/wordpress/medin/demo5/ – I have followed your instruction video but this demo is not in it, I bought this theme specifically for this demo – any help finding it would be great.
Hello, @kuzikkm,
Really sorry for the inconviniance but this is not Porto WordPress Demo and that is Median WordPress Demo, You can check that Theme here: https://themeforest.net/item/medin-medical-center-wordpress-theme/23229383?s_rank=4
and ask for support there, and you can check all our Porto WordPress Demo here: https://www.portotheme.com/wordpress/porto_landing/
Regards, PT-Support2.
The link I provided says portotheme and that is what I bought – if I have to buy another one I need a refund.
Hello, @kuzikkm,
Please contact Envato for Refund.
Regards, PT-Support2.
hello . I can save variable products attributes . every time i create it and save , once I press update it goes away
Hello, @PixelsHouse,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Regards, PT-Support2.
Can I use the theme w/o WooCommerce? I don’t need e-commerce.
Hello, @MasonDad,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can use the Theme without WooCommerce as well .
Regards, PT-Support2.
whats wrong with my website, it all changed the setting for the whole website, its a mess.what s wrong with the server
Hello, @jstmachine,
This is not the Theme issue but your site SSL certificate issue, please check this screenshot: https://postimg.cc/r0wqZmDw
and Install and Activate this plugin on your site and check your site after removing the browser cache:
https://wordpress.org/plugins/really-simple-ssl/
Regards, PT-Support2.
Hi, I have updated my theme and now on the bottom of the page the white color comes out and you cannot change the color even from the settings.
Hello, @jolly89821,
I have checked both of your sites and finds both are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/jLjkWTyr
https://postimg.cc/qNPmZCSk
Regards, PT-Support2.
I forgot to deactivate the license before deleting the development site. now it no longer works on the final site. says it is already used.
Hello, @biggang,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi, I purchased and use the theme shop26. I want to use custom icons in Main Menu (not Font Awesome). How to do it? https://drive.google.com/file/d/1SIvoNYsXdJzmSXUiJP6TWYYCxuW-k9Vs/view?usp=
Hello, @vladpal,
Sorry to say that but this is not possible, you can only use the Font Awesome Icon at that place but not Custom Icon.
Regards, PT-Support2.
It is very strange… I think this is a very small problem. Are you interested in selling Font Awesome? But even in the paid version of Font Avesome there are no icons I need!
Hello,
Please do not panic, We are not selling any plugin or FontAwesome, but we are only selling our Theme, and Sorry to say that but there is no Option for now to set the Custom Icon at that place you want, so for now this requires Customization, Although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thanks for the detailed answer! I will wait and hope
Most Welcome!!!
Here is another reason to use custom icons: some FontAwesome icons do not want to be displayed, for example “fas fa-fan”... I urge Your developers to provide the ability to use custom icons in the main menu.
There is no way to add categories to menu items in the menu settings. I have to use the visual menu setting to add a category to the menu. After saving the settings in the visual menu all the icons of the FontAwesome, which were assigned in the settings of the menu, disappear. Please fix these errors.
Hello, @vladpal,
This Icon “fas fa-fan”... is not working because this Icon is from FontAwesome version 5.10.x.. and Porto WordPress Theme is compatible OR FontAwesome Library included in the Theme till version 5.7, so you have to use the Icon till 5.7 version and it will work for you, and again this is already Noted and in our todo list we will update the FontAwesome Library in our Theme with future upcoming updates of the Theme, Hope this makes sense now.
Regarding “add categories to menu items”, Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, PT-Support2.
Many thanks! I really like PORTO theme. Excluding icons in the main menu 
Most Welcome!!
Hi, the coupon section no longer works. The div does not open … Here is a video where I show the problem -> https://imgur.com/a/YBX4pr8
Hello, @igianni84,
I have just tested your site now at my end and it is working perfectly fine, I have captured the video for you as well, please check it here: https://jmp.sh/60jxz9q
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
