23241 comments found.
hello, im trying to change the color of the top nav bar to blue like its showing in the demos and im not able to change it. Can you please explain how do i change the colors? Im changing every color on theme options and its not working. Site is 1800paper.com theme im colors are the shop2 blue thank you!!
Hello, @Aitrak,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color value in the given code as per your requirements.
#header .header-top {
background-color: #32373c !important;
}
Regards, PT-Support2.
Приветствую. Вопрос на будущую перспективу. Хотелось бы предложить немного интересного решения. Я много работаю с Wordpress Porto сейчас уже более 5 сайтов с лицензией. и есть старые сайты где нет лицензии. Не столь Важно.
У меня вопрос а может и предложение. Также работаю с Bitrix что мне нравится в битрикс (сам не пишу, есть кодер который реализовывает мои идеи) Это возможность создавать шаблоны (Blocks) и цеплять их на целые разделы. Т.е мы пишем сложный шаблон по рядам со сложной структурой 10-20 рядов, каждый ряд можно отключать или включать в зависимости от нужд. Это очень удобно если работаешь с сайтами где услуги более 50 стр. и Новости более 100 и пр. Вы не рассматриваете такую возможность, а именно создавать шаблон страницы и подгружать его через настройки стр. С возможностью замены backgraund т.е изображений фонов и пр на самой стр. Но сам шаблон страницы редактируется в другой месте массово на всех страницах. Так было бы очень удобно.
Greetings. A question for the future perspective. I would like to offer a little interesting solution. I work a lot with Wordpress Porto now more than 5 sites with a license. and there are old sites where there is no license. Not so important.
I have a question, maybe a suggestion. I also work with Bitrix, what I like about Bitrix (I don’t write myself, there is an encoder that implements my ideas) This is the ability to create templates (Blocks) and cling them to entire sections. That is, we write a complex template in rows with a complex structure of 10-20 rows, each row can be turned off or on depending on the needs. This is very convenient if you work with sites where services are more than 50 pages and News are more than 100, etc. You do not consider such an opportunity, namely to create a page template and load it through the page settings. With the possibility of replacing the backgraund ie background images, etc. on the page itself. But the page template itself is edited elsewhere massively on all pages. That would be very convenient.
Hello, @myfinewedding,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Regards, PT-Support2.
Hi – I have 1 more question—please see https://yesparrot.com/india/tamil-nadu/tirunelveli/ How to make the top Image Gallery to the full width ?
Hello, @Paramasivan,
Please make sure that you have set the Row setting as Stretched which has Image Gallery element under it as showing in this screenshot: https://ibb.co/N2Rf5vm
, Hope it will solve your issue and if not then please share your site WP-Admin Login details via our support system so we will check it for you.
Regards, PT-Support2.
Hi—Row is already set to full width as you can see the background color. I need to enlarge the images to full width of screen (min 2000 px)
Hello, @Paramasivan,
Can you please share your site WP-Admin Login details via our support system so we will check it for you.
Regards, PT-Support2.
I’m sorry ; i can’t give you wp-admin login. You try your theme in your local host.
Hello,
I have just tested it at my end and it is working perfectly fine at my end for me, please make your site Live as a test site and share the Test site WP Admin Login details with us via our support system so our experts will check it for you.
Regards, PT-Support2.
Yes, giving login details in support forum
Hello,
If you already submitted the support ticket then please be patience now, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, PT-Support2.
Thank you for solving my problem 
Most Welcome!!!
Where is this demo? https://www.portotheme.com/wordpress/medin/demo5/ – I have followed your instruction video but this demo is not in it, I bought this theme specifically for this demo – any help finding it would be great.
Hello, @kuzikkm,
Really sorry for the inconviniance but this is not Porto WordPress Demo and that is Median WordPress Demo, You can check that Theme here: https://themeforest.net/item/medin-medical-center-wordpress-theme/23229383?s_rank=4
and ask for support there, and you can check all our Porto WordPress Demo here: https://www.portotheme.com/wordpress/porto_landing/
Regards, PT-Support2.
The link I provided says portotheme and that is what I bought – if I have to buy another one I need a refund.
Hello, @kuzikkm,
Please contact Envato for Refund.
Regards, PT-Support2.
hello . I can save variable products attributes . every time i create it and save , once I press update it goes away
Hello, @PixelsHouse,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Regards, PT-Support2.
Can I use the theme w/o WooCommerce? I don’t need e-commerce.
Hello, @MasonDad,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can use the Theme without WooCommerce as well .
Regards, PT-Support2.
whats wrong with my website, it all changed the setting for the whole website, its a mess.what s wrong with the server
Hello, @jstmachine,
This is not the Theme issue but your site SSL certificate issue, please check this screenshot: https://postimg.cc/r0wqZmDw
and Install and Activate this plugin on your site and check your site after removing the browser cache:
https://wordpress.org/plugins/really-simple-ssl/
Regards, PT-Support2.
Hi, I have updated my theme and now on the bottom of the page the white color comes out and you cannot change the color even from the settings.
Hello, @jolly89821,
I have checked both of your sites and finds both are working perfectly fine at my end, please see the below-given screenshots, it must be the cache issue at your end nothing else.
https://postimg.cc/jLjkWTyr
https://postimg.cc/qNPmZCSk
Regards, PT-Support2.
I forgot to deactivate the license before deleting the development site. now it no longer works on the final site. says it is already used.
Hello, @biggang,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi, I purchased and use the theme shop26. I want to use custom icons in Main Menu (not Font Awesome). How to do it? https://drive.google.com/file/d/1SIvoNYsXdJzmSXUiJP6TWYYCxuW-k9Vs/view?usp=
Hello, @vladpal,
Sorry to say that but this is not possible, you can only use the Font Awesome Icon at that place but not Custom Icon.
Regards, PT-Support2.
It is very strange… I think this is a very small problem. Are you interested in selling Font Awesome? But even in the paid version of Font Avesome there are no icons I need!
Hello,
Please do not panic, We are not selling any plugin or FontAwesome, but we are only selling our Theme, and Sorry to say that but there is no Option for now to set the Custom Icon at that place you want, so for now this requires Customization, Although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thanks for the detailed answer! I will wait and hope
Most Welcome!!!
Here is another reason to use custom icons: some FontAwesome icons do not want to be displayed, for example “fas fa-fan”... I urge Your developers to provide the ability to use custom icons in the main menu.
There is no way to add categories to menu items in the menu settings. I have to use the visual menu setting to add a category to the menu. After saving the settings in the visual menu all the icons of the FontAwesome, which were assigned in the settings of the menu, disappear. Please fix these errors.
Hello, @vladpal,
This Icon “fas fa-fan”... is not working because this Icon is from FontAwesome version 5.10.x.. and Porto WordPress Theme is compatible OR FontAwesome Library included in the Theme till version 5.7, so you have to use the Icon till 5.7 version and it will work for you, and again this is already Noted and in our todo list we will update the FontAwesome Library in our Theme with future upcoming updates of the Theme, Hope this makes sense now.
Regarding “add categories to menu items”, Please go to Appearance >> Menu >> Click the Screen Options button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, PT-Support2.
Many thanks! I really like PORTO theme. Excluding icons in the main menu 
Most Welcome!!
Hi, the coupon section no longer works. The div does not open … Here is a video where I show the problem -> https://imgur.com/a/YBX4pr8
Hello, @igianni84,
I have just tested your site now at my end and it is working perfectly fine, I have captured the video for you as well, please check it here: https://jmp.sh/60jxz9q
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello there, can I use this theme in two different domains or subdomains if I buy one?
Hello, @engrajonahmed,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Regards, PT-Support2.
Hi, What is the option for full width page template?
Hello, @Paramasivan,
You can change it from Porto >> Theme Options >> General as showing in this screenshot: https://postimg.cc/mc3VHM05
If you want to change the layout of the specific page only then please edit the particular page and scroll below you will find View Options and under View Options, you will find layout option as showing in this screenshot: https://postimg.cc/4HH9zRYx
Regards, PT-Support2.
Thank you for your reply. I am using code editor and not WP Bakery page builder. I want to change particular pages only to full width template.
Hello,
You can simply do it by editing those pages, no need for any editor, If you want to change the layout of the specific page only then please edit the particular page and scroll below you will find View Options and under View Options, you will find layout option as showing in this screenshot: https://postimg.cc/4HH9zRYx
If still, you are unable to do it then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
Regards, PT-Support2.
Thank you—It solved my problem.
In My There Live Option Showing Following Two errors
1) Live Option Not Working (Shows Blank) When I activate Plugin “A2 Optimized WP” Please see screen shot : https://prnt.sc/rfo1ye
2) Live Option Not Working (Shows Error ) When I activate Any Following Plugin Please see screen shot : https://prnt.sc/rfo4c5
A) A2 Fixed W3 Total Cache
Fast Velocity Minify
C) WP Super Cache
If I Deactiave All Above 4 Plugin It Works Fine.
Please provide solution.
Hello, @sdjewels,
Can you please turn ON the debug Mode of your sites and it will show the actual cause and path of the issue and then please share that screenshot with the issue here with me so that I’ll check and provide you the best possible solution for it.
Regards, PT-Support2.
HI please see the screen shot as requeted : https://prnt.sc/rg5g8o
Hello, @sdjewels,
As you can see your screenshot now, These are 4 errors, 3 of them are coming from Wp core files and 1 is from Theme files, and this is because of the site memory, please contact your hosting provider and ask to solve your issue.
https://stackoverflow.com/questions/415801/allowed-memory-size-of-33554432-bytes-exhausted-tried-to-allocate-43148176-byte
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello Sir
A2 Hosting provide says the other 3 are notice not error further as you suggest link of stackoverlfow.com I tried to applied solution following solution
“Just add this below line to before line of you getting error in your file
ini_set(‘memory_limit’, ‘-1’);”
But Now It give me a new line number – https://prnt.sc/rg67n4
When I add “ini_set(‘memory_limit’, ‘-1’);” at line 414 it will show the same error on line 2128 (because i add the above solution on line 2127)
Hello,
It means your server is not allowing you to override the changes, please do not try yourself but try to contact your hosting provider and ask to solve this Memory issue for you, This is not the Theme but your server issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, is there any special discount for PORTO theme? As I am returning client and wish to get some special deal from PORTO.
Thanks
Hello @johnyap511,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount on Theme for now, you have to purchase it on its regular price.
Regards, PT-Support2.
Hi. Can you reset my purchase code? Thank you
Hello @hteixeira,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, PT-Support2.
Hi! Theres is an error on mini cart that seen in red circle. Item places %100 in demos but here is %50. How can i solve this problem? Thank you.
https://i.hizliresim.com/tIKZHg.pngHello @celikyaman,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/0Knr48wY
, It must be the cache issue at your end nothing else.
Regards, PT-Support2.
Hi again! I erased all of cache both Chrome and Firefox. So scenes are for Firefox https://i.hizliresim.com/Kt8Jvu.png and Chrome ttps://i.hizliresim.com/hz7N1d.png
There is no alteration.
What is your next proposal?
Thank you!
Hello, @celikyaman,
Can you please contact us via our support system with your site WP-Admin Login details so we will check it for you in deep.
Regards, PT-Support2.
Hi again! I opened a ticket on support system.
Hello, @celikyaman,
Now please be patience once your support ticket will be resolved you will get the reply of your support ticket.
Regards, PT-Support2.
Hello Team, is there any problem with porto server : Sorry, it could not connect to the Porto API server. Please try again later. Something about connecting tp porto update also slowing website. thanks.
Hello @yassernachid,
Please Watch and follow the instructions showing in this video: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s
and update the Theme after updating the Theme again activate the Theme as showing in the video.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
mobile sticky sidebar. how to close. I turn it off in the settings section. appears at the bottom of the page. How to turn off the mobile widget
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, PT-Support2.
The porto functionality plugin keeps running this slow query(get_terms) and it slows down my site a lot. https://i.imgur.com/L85JBss.png
Hello @AlinaDediu,
First of all, I am not able to see your providing screenshot: https://postimg.cc/WF3cFwGV
This is not because of the Porto Functionality plugin, but the Speed of the site depends on the Images that have not been optimized and Compressed and because of JS and CSS has not been minified and because of the Server as well our Theme has no influence on the site speed infact Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
I have just tested your site Speed now and here is the result:
https://gtmetrix.com/reports/camarelo.ro/x4CNKpNm
You can clearly see in the result that the Speed of the site is low because the images has not been compressed, JavaScript and CSS has not been Minified, Site content has not been Optimized and because of the server as well.
Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Regards, PT-Support2.
Sending you the ss again https://i.postimg.cc/C1g43KfP/query.png
Hello,
You can Google it and you will find hundreds of solutions for this, This is the default WP Query and regarding the Speed of the site, please read my last reply.
Regards, PT-Support2.
