8558 comments found.
In the header a very thin gray line appears below the logo and the menu, is there any way to remove it? thanks.
Hi rflautom! It’s really not easy to understand what you refer without a link to your site, anyway please try one of these options: https://undsgn.d.pr/4B4jz9
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
It was the Menu Divider Shadow, thanks!
Hi rflautom and thank you for the confirmation! 
-LATER EDIT- Nevermind, out of nowehere i checked again and it seems to be working now, without making any changes. I feel that i experience some glitch ?
Hello,
Honestly i am starting to loose my patience a little…. Can someone please give me some tips of what could be the reason that the Secondary Menu is not being displayed on my mobile device?
I have all of these settings done (see pictures), and the Secondary Menu was showing up, until now…
1. https://imgur.com/wNvszBv – mobile device (showing only primary menu, without secondary menu) 2. https://imgur.com/sJdUIzL – theme settings done right 3. https://imgur.com/PfEeyCe – Secondary menu 4. https://imgur.com/7QSB6Ki – Custom CSS Code added 5. https://imgur.com/1QgtwAF – Secondary menu visible on laptop/desktop in Footer area (ok)
Can somebody please tell me what am i missing?
Again, I feel that I experience some bugs or i don’t know what ghosts are walking around my website..
I have different outcome on Firefox and Chrome. Both mobile and desktop device. Title in header is definitely not centered on Firefox
https://imgur.com/WRsW17JAlso, how can I set my shop pages to display 2 (products) columns per every row? I see that the change is happening at 504px, but I want to see on mobile device 2 products per row
https://imgur.com/leJuhRXThank you kindly for your patience!
Hi heviutza! Sorry to say but it’s a bit funny that you lose your patience when you are using general comments for continuous support requests outside your support period, and that, all the problems you had, were related to extra custom codes you had entered or help requests for custom changes. You may find useful to read the Envato policy: https://themeforest.net/page/item_support_policy
Based on this I strongly invite you to consider renewing your support period, since these are the rules of this marketplace. Every time you ask something here, authors have to stop product development (which is a benefit for all customers), while in the Help Center there is a dedicated Support Team.
We are always polite and try to reply in the shortest possible time but we expect that others are likewise respectful.
1. For us in mobile the secondary menu perfectly works: https://undsgn.d.pr/ukJ8O0
2. Maybe, try to update to theme to a recent version since the version you are using is from 31/10/2018 (latest version is 2.2.7): https://culturadestrada.com/wp-content/themes/uncode/style.css
PS: since you have lot of custom codes and your version is very old it’s strongly suggested to perform a back-up first: https://support.undsgn.com/hc/en-us/articles/360001216518
If you need more support, like everyone else, please use the official support from now on: https://support.undsgn.com/hc/en-us
Hey guys, I got this theme but I hadn’t noticed that the social media icons and email subscription box on the footer don’t show on mobile view? Why is that and can this be changed? Thanks.
Hi bildo17! We are sorry but how it’s possible to understand your request without even a link to your site? Do you see the same in our demos? https://undsgn.com/uncode/
I’m sorry for the confusion. Here’s a link to the site: http://www.muenimuli.com.
Hi bildo17!| Please note that you can hide or show column based on responsive breakpoints, here you have some columns that are hidden on some devices: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Thank you very much for the quick responses. Its been fixed now.
Hi bildo17 and thank you for the confirmation!
Hello. I’d like to add the Uncode splash template to my site so that when people hit my site, they see the splash page first and then click to go onto the home page. However, whenever they click home in the menu or on my logo, they keep going back to the splash page vs. homepage. I assumed that being the splash page is part of the theme, there would be a setting so that users don’t keep going back to the splash page once they click off of it..I know there are plugins and custom code I can write to do this but seems like there is some menu option I can select to make this happen.
Hi hoverabout! I understand what you mean but this is not possible, in fact it’s not one of the advertised features. You need to create some trick since in any WordPress installation the homepage is the first page of the site. Ultimately what you are asking for is not a standard and you must therefore proceed to other solutions. Sorry we can’t help you with that.
Thanks. I wanted to hear it from you before I set off down an alternative path…had I done the alternative path first and then had you tell me it was as simple as a button option, I would have pulled my hair out. Thanks again!
Hi hoverabout! No there is not a build-in trick, confirmed! Anyway a quick solution could be to move the installation in a first level folder, so you can create your splash page in the main root.
Ah. That’s a good idea. From all the research I’ve done, seems like there are a few basic solutions…1. Is what you suggested, 2. A lot of people use plugins…I don’t need all of what a plugin offers..as I already have the design…I just need something that will reconfigure the index.html link…3. Some people use a few lines of custom code to get this done…
Have you ever used or what do you think of plugins? I’d rather not introduce anything else into the site that I don’t have to…
Your idea is a good one…doesn’t require a plugin or any additional code…just putting the site in a first level folder….that seems pretty clean…..
Thanks Scout
Hi hoverabout! I’m sorry but I don’t have any more experience in this, it’s really something not very common.
Hi. I bought this theme with another Envato account that I cannot connect to because I simply don’t have access to the previous email. I used this theme on my previous website that has also expired 2 years ago. I’m setting a new site for my new company and when I try to enter the registration code, it is not accepted. Uncode doesn’t even allow me to post a request because, my support has expired. I understand that. But does it mean that I can’t use my product anymore because it is still registered in an old website? As I remember I bought a licence for a licence. Not for a couple of months. Why can’t I simply contact the support so they deactivate the code from the older site and allow me to register my new website??
Second support has an expiration period of 6 months that in case can be extended, this is not a rule from our team but it’s the policy for any theme you buy on ThemeForest that you accepted when you bought the theme (after all it is the same as with any type of product, even if you buy a mobile phone or a car the warranty expires and you have to pay for support outside this period, don’t expect to buy a 59$ theme and have lifetime support included): https://themeforest.net/page/item_support_policy
Last when you buy an item you can use a Purchase Code to build only 1 final website, so if you have already used the Purchase Code multiple times now you cannot use again (in case you can ask to use again if the previous websites are no longer online, but please ask with the same account that bought the theme, as explained this is necessary): https://themeforest.net/licenses/standard
Well, I’d love to send a message from the original account. Unfortunately, Envato has created a double authentification per email. And since my domain and email account has expired, I cannot access it anymore. So that is the whole situation problem here as I tried to explain. No I haven’t downloaded a pirate version and I’m happy to share with you all the details of my previous order in private so you can realise that I’m an honest person. The problem is that there is no way to do so in an easy manner and I’m simply lock out of my previous account. Do you get the problem now?
Hi YnnHlr, we are sorry but this is not a problem you need to address with us, you need to fix this problem with Envato first and then everything will work the way it should. We are sorry, but we as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.
Thanks for being so useless. I’ll NOT buy that theme ever again considering your dedication to help solve a problem.
As you prefer, the problem is that you are unable to access your account and you are relying on us, as we have explained to you in detail why it is not possible to offer support without the conditions of Envato’s policies.
Hi ivarer! Here you can find some codes you can use (otherwise you can use the Contente Block method and use the Page Builder to create the header of your blog posts, here you have all the options with the Post Info module): https://support.undsgn.com/hc/en-us/articles/115000724289
Hi,
I have a problem on https://cosplayhero.de I’m using WPRocket for caching, but the issue is that the mini cart popup gets cached too. So when adding something to cart and going to another page that was cached, the cart appears to be empty.
Hi supermex! If the issue with WPRocket you should ask WPRocket support, by the way this plugin is not from us, moreover they are the expert of these kind of issue… Anyway, if you use WooCommerce with WPRocket you should exclude some files from the cache as suggested in their docs: https://docs.wp-rocket.me/article/27-using-wp-rocket-on-your-ecommerce-site
HI, please how can I remove the scaling in the mobile version?? thanks!!
Hi enriquetortosa! What is the “scaling” on mobile version? Sorry but we really don’t understand…
Hi! I mean, i have created my new site with your template, and when I open it on the ipad and in other tablets or phablets, I can zoom in or out with my fingers on the screen, and it is NOT fixed (as so in small mobile screens). Even so (in mobile phone screens) sometimes the zoom is ON and it is really anoying. I would like the template stay fixed and stay WITHOUT any zoom / scaling. I dont want zoom. Please tell me how to fix it. many thanks! And really congrats for the template.
And please tell me how to change the preloader to put my logo instead. If you want I can tell yo what is my site, so You can test it. thanks
Hi enriquetortosa! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, do I need to pay another $41.13 to get help with that points???
To be more precise, what you’re asking for is not even part of the Support Policy, what is not part of the advertised features or part of the options is considered customisations (by the way even if you buy a mobile phone or a car the warranty expires and you have to pay for support outside this period). Please review here the official ThemeForest policy for support: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.
Hi, I want to display the search results in table format and also the searchbox to appear. Normally when we search keywords, the textbox for search box disappears.
Hi flexxon! We are sorry but it’s really not possible to understand what you mean without a link to your site, a screenshot or some reference… what is a table format for you? Moreover can you please send me an example of “the textbox for search box disappears” so it’s possible to understand your request?
This is our site https://www.flexxon.com/, Try to search a keyword like “Cybersecurity”, the resulting page will look like this https://www.flexxon.com/?s=cybersecurity. Here you will not see the input search field, it disappears, also on the result page, i want the feature image with each article or page to display.
Note that you can style this page as you want with the Content Block method, please refer to our documentation and if you have any need just open a ticket:
https://support.undsgn.com/hc/articles/213459529
https://support.undsgn.com/hc/articles/213459549
Hi there! I was wondering, would it be possible to implement “noopener” and “noreferrer” to social links from theme options?
Hi federicomarte! We are sorry but actually it’s not possible to implement this unless you modify manually the theme files “uncode/partials/menus.php”: https://undsgn.d.pr/Oe3L9H
Thanks for the reply. It’s not urgent, but I guess it could be helpful for all users. If you want, take it as a feedback for future theme updates 
Hi federicomarte and thank you for suggestion! By the way you can modify as for suggestion!
Great! Thanks again guys!
Thank you for the confirmation!
Dear Sir
We need to Embed YouTube’s Privacy-Enhanced Mode in our website. In order to do this we need the videos to be like:
https://www.youtube-nocookie.com/embed/XpBGeHkfXpcWhat file or files in your theme do we need to change in order to do that?
tks a lot
Hi vasilis13! You just need to use this hook: https://support.undsgn.com/hc/en-us/articles/360000874278#enable-no-cookies-youtube-videos
I’m looking for a way to put an individual Content Block before my posts (for each blog category there must be an own content block). Does anyone know how to do this best or an archive page?
I thought about edit the functions.php, where there is a check which blog category is currently open, and then put a filter before the content with the shortcode of the individual content block.
For example: “if category is ‘xyz’, put [uncode_block id=”12345”] before the content”. Is this a smart solution or does anyone have a better, maybe even easier idea?
Any tip is appreciated. Thanks
Hi marcelgo! I’m sorry but we don’t have anything ready to automate you with this, conceptually it seems fair as a solution.
Hello hello,
Could you please tell me how can I remove the ” limit-width” class from my shop pages?
There is a sidebar on the left, i think this influences (or maybe not?). The entire div class is like this div class=”row row-parent col-std-gutter double-top-padding no-bottom-padding limit-width” and i want to remove limit width that activates like this
@media (min-width: 960px)
.limit-width {
max-width: 80%;
margin: auto;
}
Thank you kindly!
Hi heviutza! Unless you don’t have other CSS this is the option: https://undsgn.d.pr/VSKKkS
That worked for me, thank you kindly!
Hi heviutza and thank you for the confirmation!
Hi Undsgn team, I was wondering how to change the text color of a button? I do not see this in the settings, unfortunately. Furthermore, I changed the format of the button to ‘flat’ but it still shows as ‘outlined’ when hovering over it. Look forward to your feedback!
Hi ttenhacken! Not sure what you need, but I think you need some custom CSS, we are flexible but in the limits of the features advertised in the demo, ex: https://undsgn.com/uncode/features/buttons/
Probably you refer this note: https://undsgn.d.pr/5TL6qJ
Anyway, as suggested, please open a private ticket so we can check your installation, it’s not possible to debug in words without even a check to your site.
Thanks for the prompt reply. Will open a ticket!
Thank you for the confirmation!
Hi, is it possible to have an image when clicked open up a PDF document in lightbox?
Hi iamhugo! No you cannot open a PDF file in the lightbox, sorry.
Ah ok that would have been great but no problem
Hi iamhugo and thank you for the confirmation even if it’s not an option!
Hi iamhugo! Not sure this works but probably you can use the Icon Box module, insert a custom image Media and use the Lightbox option here to load the PDF (as told I’m not sure the Lightbox supports PDFs).
Ok I will give this a try. thanks for trying to find a solution
Let me know!
No unfortunately looks like will only open images and videos.
No sorry, at the moment nothing else to suggest!
Hello, I need uncode 1.4.2 version of theme, is there any posibility to get that if I buy theme? Thank you
Hi vangogh91! Yes, sure please contact us privately from here: https://themeforest.net/user/undsgn
Hi Uncode,
is it possible to align the top text in the menu to the right? It now shows on the left, but I want this to change but cannot find this in the settings.
Best regards,
Thomas
Hi ttenhacken! Unfortunately at the moment there is not an option for this, sorry. Tried now with some CSS but it’s not possible. You should use a Child Theme and apply some PHP modifications but it’s not always easy when it comes to menu area. In case this is vital for your project, please open a private ticket so we can support you with this.
Hi team, thanks for the heads up. Since it is a one-page; what about putting the phone number in the menu? Would that be an option? With a different font-size as the other items? Look forward to hearing from you!
https://optimumnetworking.com/
https://rotessa.com/
https://janisoninsights.com/
https://www.hostpress.de/
Please find info here at the Call To Action Menu and Button Style chapters: https://support.undsgn.com/hc/en-us/articles/213457169
Otherwise this is a sample with the top menu: https://www.mitnorm.de/
Hello team & congrats for everything so far!
Quick q for new prospect project:
Can we have html tags in the single portfolio details area? ie “adding” simple html (stuff like bold, bullets etc) to excerpt w/o breaking anything. And how doing so w/o child theming?
Some related links: 1. https://wordpress.org/plugins/advanced-excerpt 2. https://wordpress.org/plugins/advanced-post-excerpt
Thanks so much! Tasos
Hi Tasoskouk! How is going!
From what I can see it works as it should without any extra effort, just installed the plugin Advanced Post Excerpt (not tested the other), here you are: https://undsgn.d.pr/aiVTId – https://undsgn.d.pr/eQf9GS
Looks ok! Gr8 Thxxx
Thank you for the confirmation!
Hello, my client requested another font, which I have installed on theme at Fonts Stack from Uncode options. I have changed the font-family for .font-762333 in css file style-custom.css but the outcome is very very weird. On some pages it works, on others is totally another font. The other font is neither Poppings (what previously was) nor Comfortaa (the font that I installed).
I must say that the text that i want to change font is the category name in header, on shop pages.
https://culturadestrada.com/product-category/st-woman/ – this has changed, and also capitalised https://culturadestrada.com/product-category/st-woman/st-womans-backpack/ – this has changed, but didn’t capitalised https://culturadestrada.com/product-category/st-man/st-mens-accessories/st-mens-belts/ – this has changed into something COMPLETELY different
I would open a ticket, but unfortunately I finished the website more than one year ago, and just now my client wanted to make small changes. My support expired :cry:
Hi heviutza! We are sorry your support expired but support expiration is not something we invented for Uncode, this is one of the master rules from Envato for any themes. Also when you buy a car or phone after some times the warranty expires and you need to renew it or pay for support services. We as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is to the customer and the marketplace’s own interests.
Note anyway, that style-custom.css is not a file you can edit manually, this is a file generated by Uncode based on the Theme Options, so I strongly discourage to edit it manually. Moreover, some errors are generated by custom codes you inserted as this uppercase text is something custom you inserted manually: https://undsgn.d.pr/PngE6p
I completely understand, believe me I do not want to offend any party, and I always was and still am very pleased with the strong support your team provided me over the time.
But is it a better solution if i add this css code in Dashboard -> Uncode -> Theme Options -> CSS & JS -> at CSS space?
I must say that i cannot change the Font Family from Dashboard -> Uncode -> Theme Options -> Pages -> Header -> Title font family, because in the list it doesn’t show the new font that i have installed (Comfortaa) so i cannot change in that way.
We are just explaining why support is not offered here, we can try if it’s something easy as we do but it’s not possible in all cases. Yes this can be a better solution but from what I can see the problem is that there are codes different codes that have intertwined, believe me without access it’s not easy to help you but there is some confusion that has been created.
PS: you should add from the Theme Options > Typography before the font is available for use https://support.undsgn.com/hc/en-us/articles/214002245
Ok, thank you kindly and I apologize for pushing. Have a nice day!
Just out of suggestion try to remove some codes (save them in a text file for later use), this can help to figure out the issue.
Ok, I will! There aren’t too many, so I can try. Thank you for your patience
Don’t worry!
Hello, I come back with feedback. The problem is fixed now, I have the same Font Family, all in Uppercase on all shop pages and product categories. There was such a mess on the pages setup that was actually causing this weird outcome, so of course it was my own fault for making a mess.
Thank you for your suggestion, it helped me dig deeper, and pushed me to find the correct solution! Have a great day
Hi and thank you for the confirmation!
Hi. I want to make photos portfolio. In each portfolio I want to import images from different instagram account. Its possible?
Hi dtxl and thank you for interest! I’m sorry but this is not an option, you should use some dedicated Instagram Live Feed plugin.
With Instagram Feed its will be possible?
Hi dtxl! Thanks to the Page Builder you can use plugins in each portfolio, you just need to see if there is a plugin that gives you the possibility to create multiple loops of photos. I don’t know if there is some plugins that can do this. I know there are good plugins that create a feed of Instagram images but probably they only works with a unique loop (like import all your account photos).
Otherwise, you can use the oEmbed feature of Uncode, but this is not a live stream, this is a “manual import” of each photo (so it’s not automatic), and if you use this method is native of Uncode and you can have all the options and layouts of Uncode galleries. At the bottom of this page you can preview a super simple layout just to show the import possibility (Instagram / Flickr Gallery example), ex: https://undsgn.com/uncode/features/media-gallery/
Thanks. Can I have in portfolio heart button with count how many people like this?
No sorry, this is no more possible with the GDPR privacy regulation since to have this feature you need track the user IP to avoid a user can apply the vote multiple times. This was an option until a few years but was removed after the GDPR. In fact for the GDPR the IP is a personal data and you cannot store these datas (or better you store but you need to alert the users, so now its too complicated). I hope this make sense!
