Hello, @parisalex,

I have just tested it at my end with 60+ variations and it is working perfectly fine at my end, It must be your site any third party plugin confliction issue or your WP issue.

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.

Regards, P-THEMES.

Hi i still need to be able to change the number of variations. I know there is a code to change the number of variations but i am not sure how it should work for your theme.

Can you please provide me with the code?

Hello, @parisalex,

As I told you already it is working fine for me and also for other customers, the issue is only on your site, please deactivate all the third party plugins and remove on-site Customization and activate the Parent Theme and check back if the issue will be there then please take the complete backup of your site and share the WP Admin Login details of your site via our support system and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well so that we will check it for you.

Regards, P-THEMES.

Hello, @MatejaSkrbe,

Can you please explain your issue more clearly if possible with the help of screenshots so that I’ll check and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @marquand,

First of all, thanks for showing your interest in Porto WordPress.

1.Yes, you can use the Theme on hosted on GoDaddy as well.

2. It will show AutoSuggestion Dropdown using Ajax but when you click on it, It will take you to the search result page.

3. Yes, you can easily.

Regards, P-THEMES.

Thanks for your reply. I checked some of your demos and the live search drop down takes you straight to the product.

Oh, and can you control all the theme colour and menu typography from the back end? I’m just concerned as we have many categories in the menu and when I install this, I don’t want to do it all again.

Hello, @marquand,

You can simply change the Color and Typography from Theme Options easily.

Regards, P-THEMES.

Hello, @zimnenko,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Thanks. It’s a pleasure to work with you. Have a nice day. Don’t get sick!

Hello, @jabanetworks,

Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.

Regards, P-THEMES.

Hello, @Hazo1232,

Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-

Regards, P-THEMES.

Hello,

First of all, please go to pages and create a new page and use WooCommerce myaccount element on it and save changes as showing in this screenshot: https://postimg.cc/cvG3G3X4

And then go to WooCommerce >> Setting >> Advance and select the page as myaccount page from there as showing in this screenshot: https://postimg.cc/PpMHJgkR

Now go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.

1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" page

And finally go to Porto >> Theme Options >> Menu and turn on Register Link from there as showing in this screenshot: https://postimg.cc/r05mJZ21

It will work for you and if you have any issue remaining or the new issue then please contact us via our support system here: http://portotheme.com/support

Regards, P-THEMES.

Thank you !!

I had done the steps that you had sent to me, however can you kindly help me on the below:

1- Can we make the user get email when he register for activation in order to prevent robots? 2- Can we add more fields to the registration section? 3- When I login, I can’t see the “My Account” Page where I can change name, password and other data

thanks in advance for your amazing support, Regards,

Hello, @houssam_ballout,

1. You can try with this option showing in this screenshot: https://postimg.cc/z3n0VmB5
, this will directly send the password to customer email and this is the only possible option otherwise, you can try with any third-party plugins as per your requirements.

2. This is the default functionality of the WooCommerce you can try with below given suggestions:

https://medium.com/visualmodo/how-to-add-woocommerce-custom-fields-in-registration-form-79fe7414b0ca

https://wpeverest.com/blog/woocommerce-registration-form/

https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/

https://rudrastyh.com/woocommerce/add-registration-form-field.html

3. Again this is the default functionality of the WooCommerce you can try contacting WooCommerce for it.

And please create a ticket via our support system do not ask multiple and too lengthy issues here because this platform is only used for presale and small queries.

Thanks for your understand.

Hello, Hello, @DLyngas,

Can you please contact us via our support system with your site WP Amin Login details so that we will check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @DLyngas,

Now, Please be patience once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.

Regards, P-THEMES.

Hello, @iluck,

You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.

Regards, P-THEMES.

Hello, @dipsondolphin3,

Sorry to say that but this is not possible, the search result will always show on search result page, This requires Customization.

Regards, P-THEMES.

Hello, @lbulibrairie,

Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache

https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem

, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 05/12/2018. According to the Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @kyvangeloff,

This is your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.

Regards, P-THEMES.

I don’t have any third party plugins activated. This is a fresh install of Wordpress/Woocommerce with the Porto theme + Porto theme plugins installed

Hello, @kyvangeloff,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @HDVSignmakers,

This issue mostly occurs when you are using the old version of the Theme so please check and update the Theme to the latest version by following the video in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Here is the changelog of the Theme:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And then try to activate the Theme I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @themedutch,

Empty Space is not the Theme but the WP Bakery element, So please share that Feature Request with WP Bakery element Support, Although, I am forwarding this to our development department for considering to add such element with Mobile/Tablet settings in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @pbdigitalmarketing,

This is not the Theme issue but this is your site Memory issue, Please contact your hosting provider and ask to solve this site Memory issue for you on your site.

Thanks for your understand.

Hello, @georgenet,

This issue has been fixed with 5.3.1 version, please make sure that you have updated the Theme and Plugins properly, and check your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hi,

I can see it work ok in category/archive pages, but it does not add the selected quantity from shortcodes like recent products, best sellers etc.

Please check and let me knwo about it.

thank you

Hello, @georgenet,

Just tested with Porto Best Selling Products and Porto Recent Products element and it is workng fine, you can check it on my test site as well here:

http://hubdatasolutions.com/pearl/porto/global/test/

Regards, P-THEMES.

Hello, @Mosqk,

This is not a Bug but this is because of the Related Product Long Name in your German Language and also a lot of Related Products which makes Related Products Carousels more dots, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media(max-width: 767px){
.related.products .products-slider.show-dots-title-right .owl-dots {
    top: -25px !important;
}
}

Regards, P-THEMES.

Hello, @Harryoldman,

Sorry to say that but this is not possible using Theme Options as there is no option in the Theme for changing it as on Image, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.

Regards, P-THEMES.

Hello, @suzai,

As I told you above, Please try on any other live server with a fresh new WP, If that will not work for you on any other server as well then please share that new server CPanel and site WP-Admin Login details via our support system so we will check it for you.

Thanks for your understand.

hi, can you reset my product code, i cant active porto theme in new hosting site

Hello, @suzai,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Thanks for your understand.