23208 comments found.
Feature request: Empty space shortcode can we have some extra settings for mobile and tablet?
Hello, @themedutch,
Empty Space is not the Theme but the WP Bakery element, So please share that Feature Request with WP Bakery element Support, Although, I am forwarding this to our development department for considering to add such element with Mobile/Tablet settings in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Hi We have installed Proto theme purchased from Envato on our dev server (hosted in cloudways). We are seeing this error whenever we try to save something on the admin panel editor – Fatal Error: Allowed Memory size of 268435456 bytes exhausted (tried to allocate 75497472 bytes) in home/362290.cloudwaysapps.com/hesxfqxnnm/public_html/wp-includes/functions.php on line 4306.
Hello, @pbdigitalmarketing,
This is not the Theme issue but this is your site Memory issue, Please contact your hosting provider and ask to solve this site Memory issue for you on your site.
Thanks for your understand.
Hi,
Please check the ‘Show Quantity Input’ under Theme options -> WooCommerce -> Product Archives -> Product Layout.
It displays the quantity box correctly in all archive/categories pages, but when selecting quantity and click on Add to Cart, it always adds 1 only. In product page it works correctly. This was ok before the lat update i think.
Thank you
Hello, @georgenet,
I have just tested it in deep and finds the same issue on my test site as well, I am sorry to say that but yes this is an issue in the Theme, I am very thankfull to you for notifying this issue to me, I am forwerding this issue to the development department for testing it in more deep and try to fix it with the upcoming update of the Theme, please be patience till that.
Thanks for your understand.
Thank you
Most Welcome!! 
Hi,
May i please ask when will the next release will be ready (since the issue still persists)?
Thank you
Hello, @georgenet,
Really sorry for the inconviniance caused, and Thanks for your patience.
The new update of the Theme is almost ready and hopefully you will find the new update of the Theme within a week. please be patience till that.
Regards, P-THEMES.
Hi,
I updated today to 5.3.0 and i am afraid the quantity issue is still there.
I also updated the Porto Functionality plugin.
Please confirm that this bug was fixed in this release.
Thank you
Hello, @georgenet,
Sorry to say that but no this issue is not solved with the latest update, Actually this is because of the Woo update as well, and we are colaborating with Woo on this issue, they delayed in reply on this, that is the reason it is not fixed with this update but hopefully you will find another update of the Theme with in a week with this issue resolved please be patience till that.
Thanks for your understand.
Hi,
May i please know when the new release will be ready ?
Another issue i ve noticed is with the mini cart. Changes that are applied to products that are already in the cart (like price change), are not shown in the mini cart until add or remove product from there. Changes are not shown even with a page reload.
Please attend those issues asap because they are crusial.
Thank you
Hello, @georgenet,
Our development team is working on it hopefully you will find the new update with in a week please be patience.
And I have tested the second one and it is working fine at my end, There must be any third party plugin confliction issue at your end, please deactivate all the third party plugins and again check back after removing the browser cache.
Regards, P-THEMES.
Hi,
Thanks for the reply.
I will wait for the new release.
As far as the new issue identified, i insist that it’s there. I only have Porto functionality and WooCommerce activated as well as the main theme (not child theme). All are updated to the latest version. Browser, website and cloudflare cache cleared multiple times.
Again, the data of the mini cart items is only shown updates when remove or add items to/from the cart.
What test did you perform on your end? Just add some products in the cart and change the price of one of those products from backend. Then reload your front end page. Does that product’s price change? On my end it does not. It does only when i remove a product from the mini cart or if i add one in. This way the update is triggered.
You are most welcome to investigate on my environment.
Please advice.
Thank you
Hello, @georgenet,
As you said: “Just add some products in the cart and change the price of one of those products from backend. Then reload your front end page. Does that product’s price change? On my end, it does not. It does only when I remove a product from the mini cart or if I add one in. This way the update is triggered.”
This is because Cart works on Ajax and Ajax must need the new Query to run with the new content, So if you already add the product to cart and then change the price from the back end and then again reload the page it will not work until and unless you will not delete and again add the product to Cart, as I explained it works on Ajax and Ajax need a new Query to work with new content or rule.
Hope this is clear now and makes sense.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/11/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I renewed my support license.
So, let me see if i understand properly.
If a customer has 5 products in the mini cart, and those products prices, names, images etc change, in the mini cart customer will always see the old data unless adding or removing products from mini cart?
If that is the case, then this is not efficient at all.
Data should at least be updated on page reload.
Who would like their customer to see old data
Please advice.
thank you
Hello, @georgenet,
Thanks for that.
Customer can not be able to change the Price, Image, Content of any product, Only You can change it, and you can not saw the difference on your site only, but the Customer who are accessing your site on any other computer or browser, The Customer will be able to see those changes. Is that make sense now?
Regards, P-THEMES.
Hi,
Thanks again for the reply. No, it does not make sence.
Let’s put down a scenario.
I am the website’s admin and i have 3 products: A,B and C.
A= 2 USD B = 3 USD C = 4 USD
Customer puts products A and B in his mini cart but regrets and does not move on.
At that time customer see’s price 2 USD and 3 USD respectively.
Now, me as admin i decide to change the prices and set:
A = 3 B = 4 C = 5
Now, customer visits the website again but he does not do any action in his mini cart but just navigates through the website.
Since he does not “touch” the mini cart in any way(adding,removing products), normally he will still be seeing the old prices (A=2, B=3) right?
thanks
Hello, @georgenet,
Absolutely right, This is how it works on Ajax and this is the default functionality of the Theme and WooCommerce.
Regards, P-THEMES.
Hi,
So is it right for the customer to see outdated data?
In my humbled opinion it is not. Isn’t there any way to refresh the ajax part of the mini cart when the whole page reloads?
Hello, @georgenet,
I am sorry but this is how it works, There is no option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
Regards, P-THEMES.
Hi,
Any news on the update? When will the new release be available for update?
Hello, @georgenet,
Our development department is working on the new Theme update, Hopefully with in a week you will find the new update.
Regards, P-THEMES.
Hi
I just updated to 5.3.1.
I am afraid that the quantity issue is not shown to be resolved in my case.
Please advice.
thank you
Hello, @georgenet,
This issue has been fixed with 5.3.1 version, please make sure that you have updated the Theme and Plugins properly, and check your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hi,
I can see it work ok in category/archive pages, but it does not add the selected quantity from shortcodes like recent products, best sellers etc.
Please check and let me knwo about it.
thank you
Hello, @georgenet,
Just tested with Porto Best Selling Products and Porto Recent Products element and it is workng fine, you can check it on my test site as well here:
http://hubdatasolutions.com/pearl/porto/global/test/
Regards, P-THEMES.
I wanted to report a bug: Mobil, the “Related Products” text layers over the bullet points of the related products. Regards, Adrian
Hello, @Mosqk,
This is not a Bug but this is because of the Related Product Long Name in your German Language and also a lot of Related Products which makes Related Products Carousels more dots, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.related.products .products-slider.show-dots-title-right .owl-dots {
top: -25px !important;
}
}
Regards, P-THEMES.
I want that a quick view to open when I click on a picture https://drive.google.com/file/d/1YRqsthrM24zonbR23tHs7yBqRFAhOFiU/view?usp=sharing
Hello, @Harryoldman,
Sorry to say that but this is not possible using Theme Options as there is no option in the Theme for changing it as on Image, This requires Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hi, i cant import demo, it stuck at Imported terms, i try to my main site and also my local host but still cant import
Hello, @suzai,
This is because of some restrictins from your hosting provider on your site which does not allow your site to communucate with our internal server for Importing the Demo content, Please contact your hosting provider and ask your hosting provider to remove all sorts of server restrictions from your site for a while till you are in the development process and then try to Import the Demo, I am sure you will not finds this issue anymore.
OR
Please try to Import the Demo on any other server on a fresh new WP. You will not finds this issue.
Regards, P-THEMES.
Hi, i try to import in fresh new WP in localhost but still cant, it stuck at importing posts. before this i dont have any issue when import demo content.
Hello, @suzai,
Please try on any other live server with a fresh new WP, If that will not work for you on any other server as well then please share that new server CPanel and site WP Admin Login details via our support system so we will check it for you.
Regards, P-THEMES.
When i used alternative import, it stuck at imported terms, my server status all meet porto requirements.
Hello, @suzai,
As I told you above, Please try on any other live server with a fresh new WP, If that will not work for you on any other server as well then please share that new server CPanel and site WP-Admin Login details via our support system so we will check it for you.
Thanks for your understand.
hi, can you reset my product code, i cant active porto theme in new hosting site
Hello, @suzai,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Thanks for your understand.
85307 still not solved ,please recheck to help for the google analytics code upload
Header graphics of SEO demo is not working
Hello, @calvinmckenzie1,
I have just checked your site and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/PNSXFsGN
, It must be the cache issue at your end nothing else.
Regards, P-THEMES.
What i mean is the waving moving background is not visible
Hello, @calvinmckenzie1,
Sorry to say that but this is not possible to set the waving moving background to header, This requires Customization.
Regards, P-THEMES.
I have downloaded the demo and it was working before. This should be the same as mine https://www.portotheme.com/wordpress/porto/seo/
Hello, @calvinmckenzie1,
That has been added/set using Custom CSS and JS, Can you please contact us via our support system with your site WP Admin Login details so that our experts will check and try to solve it for you on your site.
Regards, P-THEMES.
Done sending you the login details
Hello, @calvinmckenzie1,
Now please be patience once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Thanks for your understand.
Is Porto compatible with Elementor?
Is porto compatible with big ecommerce?
Hello, @HGaccount,
First of all, thanks for showing your interest in Porto WordPress.
As you know that we have recently added the compatibility of the Elementor plugin with the Theme, So there is no pre-built Demo with Elementor plugin, for now, All the Pre-Built Demo’s are made using WP Bakery plugin, So you can only Customize the Pre-Built Demo’s using WP Bakery plugin and if you want to use Elementor plugin then you have to start from Scratch.
But for your information, we are working on the upcoming Demo’s version, which you will find with the upcoming updates of the Theme and which will we built using Elementor plugins.
Sorry to say that but we have not tested the Theme with a big e-commerce plugin till now so we are unable to suggest you on this but Porto WordPress is fully compatible with WooCommerce plugin.
Regards, P-THEMES.
can you confirm please If I extend the support for the theme, I can install the exactly the same demo you got on the demo page ? right now it’s install something older (probabily because of discontinued supoort for older purchases) I would like to use shop 6 and the first section women’s collections to be reversed on mobile version. I extend the support only for this feature wich is not present on my older purchase. can you ensure that I will get an install exactly the same demo you got on demo page ? thank you very much
Hello, @davnis,
This does not have any relation with the extension of the support, Extension of the support only requires when you want any help on Theme.
Please make sure that you are using the very latest version of the Theme on your site:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
After updating the Theme and Plugins to the very latest version try to Import the Demo again, I am sure it will Import with all the new Designs and features on your site.
Thanks for your understand.
if I donwload the theme from here is the latest theme version ?
IT WORKED!!! THANK YOU VERY VERY MUCH FOR YOUR FAST SUPPORT
Hi , demo cannot upload. I tried up lots but it just stop.. Not a quick version or alternative mode and I am quite in hurry Would you help me out with it ASAP please….
Hello, @heater1,
Please watch and follow the instructions showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
If this will not work for you then please contact us via our support system with your site WP-Admin Login details so we will check and Import the Demo for you on your site.
Regards, P-THEMES.
HI I contacted through support forum but no responds.. Please let team to check it out .. I did all ways to upload demo couldn’t make it .. I already sent FTP and WP info to support team
Hello, @heater1,
We have already replied your support ticket, please check your support ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
Hi the team told me to switch the hosting I had done but I can’t activate theme coz old server seems keeping purchase code still. I have 2 licenses of PORTO. both of them has to be available now but non . . I already removed all files from old servers .. even wp I removed so can you please help me for activation codes .. I already sent to support desk .
Hello, @heater1,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
how to get blog & post archive page as available on https://www.portotheme.com/wordpress/porto/shop4/blog/
Hello, @leontran,
Here is the setting of Shop4 Demo Blog Archive page, You have to set the same on your site: https://postimg.cc/njTcWdS4
And also you have to set the Sidebar from Appearance >> Widgets >> Blog Sidebar as showing in this screenshot: https://postimg.cc/rDC6gDPW
Regards, P-THEMES.
Hi, i am about to buy this theme a website i saw was using this theme as i saw from whatwpthemeisthat. but i could not find a relating demo in your demos. is it completely customised or is it a demo am missing. if so which demo is mostly near to this? for me to use the same demo. thanks the site is https://myooou(dot)com/
Hello, @raguparan2009,
First of all, thanks for showing your interest in Porto WordPress.
Many of the Demo’s are nearer to it, You have to check under “Classic” & “Business” on our Demo site here: https://postimg.cc/CBhj3Q7J
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
sorry for the silly question but not find solution… how to show the second image on Archive (shop category) for a product when hover on it change to the first image of the gallery )woocommerce product) thanks https://prnt.sc/rm12ls
Hello, @nikketrikke,
First of all, please go to Appearance >> Install Plugins and Install and Activate Dynamic Featured Image Plugin and then go to WP-Dashboard >> Products and edit any of the particular product and set the Image Gallery products for the particular product from there https://postimg.cc/MvnRwxYn
And then go to Porto >> Theme Options >> WooCommerce >> Product Archives and turn ON “Enable Image Hover Effect” as showing in this screenshot: https://postimg.cc/BLKqQYXf
Regards, P-THEMES.
Hello,
I am trying to install this theme, however, it’s not letting me install the actual theme. I was able to install the plugins wpbakery, slider revolution, porto functionality and porto compatibility. Is there something I’m missing?
You can disregard this comment. It’s been resolved
hi pre sale question: are you planning any discount for your 5 years anniversary? 
Thanks in advance!
Hello, @aowebdesign,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount for now.
Regards, P-THEMES.
When you have the opportunity can you please add a link to download Ultimate VC Addons 3.19.4 at https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Thanks in advance
Hello, @bhoudek,
We have removed the Ultimate Addon For Visual Composer plugin from the Theme since 4.0 release and the elements of ultimate addon which are used ion our demos we added those elements to a new built-in plugin named Porto Functionality. You have to use Porto Functionality Plugin and its element instead of Ultimate Addon.
But if you want to use Ultimate Addon for Visual Composer plugin only, then please wait and be patience, we will update the link soon.
Regards, P-THEMES.
Hi, the submenu items are not seen -> https://www.freddosystem.com/
Hello, @igianni84,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/08/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Very thanks!
85203 has been waiting for your urgent reply
Hi, is it possible to hide / disable breadcrumbs and page title just on mobile phone. Thanx
Hello,
You have to use Custom CSS for it, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache.
@media(max-width: 767px){
.page-top .page-title {
display: none !important;
}
.page-top {
display: none !important;
}
}
Regards, P-THEMES.
