23208 comments found.
How to edit font color and size of sub menu: https://pasteboard.co/J1cCiHq.png
how to edit font color of carousel slider?
Hello, @gmanz73,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the values in the given Code as per your requirements.
.mega-menu>li.menu-item.wide .popup>.inner>ul.sub-menu>li.menu-item>a {
font-size: 12px !important;
color: red !important;
padding: 5px !important;
}
.mega-menu>li.menu-item.wide .popup>.inner>ul.sub-menu>li.menu-item:hover>a {
background-color: red !important;
color: yellow !important;
}
2. Please edit your Home page and you will find Porto InterActive Banner element, you have to edit it and change the Text Color as per your requirements. If you are not able to do it then please contact us via our support system with your site WP Admin Login details so that we will change it for you and create a video for you on your site.
Regards, P-THEMES.
Hi. Can you please reset my license? Thank you
Hello, @GoUnike,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, my site show this error log of php: Notice:
*Trying to get property ‘post_name’ of non-object in /home/xxx/public_html/xxx/wp-includes/class-wp-query.php on line 3969 *Notice: Trying to get property ‘post_title’ of non-object in /home/xxx/public_html/xxx/wp-includes/class-wp-query.php on line 3967 *Notice: Trying to get property ‘ID’ of non-object in /home/xxx/public_html/xxx/wp-includes/class-wp-query.php on line 3965
whats happened?
Hello, @gunrose2003,
You can clearly see the path in those warnings those are coming from WP core files not from the Theme, Please try to contact your hosting provider and ask to remove/solve these warnings for you, This is not the Theme but your WP and hosting issue.
Thanks for your understand.
Hello, I was trying to transfer my website to a new domain and I deactivated my licence. Now when I try to activate it on my new domain it says that its locked to the old one which has since been deactivated. Any help would be greatly appreciated. CHeers.
Hello, @Malfara15,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Will this theme support WooCommerce 4.x?
Hello, @monkeyplay,
Yes, Porto WordPress latest version is fully compaitable with the latest version of WooCommerce 4.x.
Regards, P-THEMES.
When using WPBakery Page Builder and try to download any project from Porto Studio I get an error “Problema de segurança encontrado! Por favor, tente novamente mais tarde.” meaning, “Security problem found! Please, try again later.”. Any idea how to solve it?
Hello, @iluck,
There seems to be some kind of restrictions from your hosting provider on your site, please remove all sorts of server restrictions from your site till you are in the development process and deactivate all the security plguins for a while and then go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to use Porto Studio, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
“Links to cross-origin destinations are unsafe” Getting this in web.dev for the Twitter social link. Maybe change the theme so that it does this automatically?: “Add `rel=”noopener”` or `rel=”noreferrer”` to any external links to improve performance and prevent security vulnerabilities.”
Hello, @Nabu,
Sorry to say that but there is no option in the Theme for it, you can try with any third party plugin or Customize the Theme Core files as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi how can we increase the woocommerce variations limit. It currently won’t let us have more than 50 variations
Hello, @parisalex,
I have just tested it at my end with 60+ variations and it is working perfectly fine at my end, It must be your site any third party plugin confliction issue or your WP issue.
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info.
Regards, P-THEMES.
Hi i still need to be able to change the number of variations. I know there is a code to change the number of variations but i am not sure how it should work for your theme.
Can you please provide me with the code?
Hello, @parisalex,
As I told you already it is working fine for me and also for other customers, the issue is only on your site, please deactivate all the third party plugins and remove on-site Customization and activate the Parent Theme and check back if the issue will be there then please take the complete backup of your site and share the WP Admin Login details of your site via our support system and the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well so that we will check it for you.
Regards, P-THEMES.
Hy, the new version of WPBakery Page Builder is not supported in theme so my WPBakery Page builder dont work.
Hello, @MatejaSkrbe,
Can you please explain your issue more clearly if possible with the help of screenshots so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi there,
Looking at getting this theme. Just a couple of questions -
1. Will I be able to use it on a hosted wordpress site with go daddy?
2. The search bar – does it work using ajax, as it does it suggest as you type?
3. Will I be able to configure the theme first on a local host before placing it on the live site?
The live site has about 700 products so we don’t want to be offline for too long.
Thanks
Hello, @marquand,
First of all, thanks for showing your interest in Porto WordPress.
1.Yes, you can use the Theme on hosted on GoDaddy as well.
2. It will show AutoSuggestion Dropdown using Ajax but when you click on it, It will take you to the search result page.
3. Yes, you can easily.
Regards, P-THEMES.
Thanks for your reply. I checked some of your demos and the live search drop down takes you straight to the product.
Oh, and can you control all the theme colour and menu typography from the back end? I’m just concerned as we have many categories in the menu and when I install this, I don’t want to do it all again.
Hello, @marquand,
You can simply change the Color and Typography from Theme Options easily.
Regards, P-THEMES.
Hi. I bought this theme a long time ago. Installed it for your online store on the domain izabava.ru it didn’t fit the template. I activated the license code. I deleted the topic. Now I need to install the Porto template on a different domain, but it tells me that the license is activated on the previous domain. How do I reset my license to install on a new domain?
Hello, @zimnenko,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks. It’s a pleasure to work with you. Have a nice day. Don’t get sick!
complicado realmente fatal
Hello, @jabanetworks,
Can you please explain your issue more clearly if possible with the help of screenshots for my better understanding.
Regards, P-THEMES.
Hi, I have a problem with Porto theme.. where can I turn off popup newsletter?
Hello, @Hazo1232,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Hi, if I want to install WooCommerce, is it compatible with this template? Thanks
Hello, @houssam_ballout,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with WooCommerce and you can easily use it, you can check all our Shop Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi, I want the WooCommerce on this https://www.portotheme.com/wordpress/porto/corporate5/ , moreover, I want to add attributes to the product on WooCommerce , is it possible? (For example attribute is the name of the person who had manufactured this item?), and registration for users to be able to buy products is also doable, right?)
Same link to purchase this https://www.portotheme.com/wordpress/porto/corporate5/ ?
Hello, @houssam_ballout,
Yes, you can do it using Porto WordPress Theme and yes same Link to purchase it as well, you can Import any Demo as per your requirements on your site.
Regards, P-THEMES.
ok thanks I will purchase it along with the support now. Regards,
when I am uploading it online, it is always giving me The link you followed has expired. What to do?
Hello, @houssam_ballout,
This is because your server requirements not meet the latest Theme minimum requirements, please make sure first that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
And then follow the steps showing in this video to Install the Theme I am sure you will not finds this issue anymore:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Thanks I am working on it
You’re Welcome!! 
What is the best method to make users sign it to the website and use the WooCommerce, what do you recommend?
Thanks for your usual support.
Regards,
Hello,
First of all, please go to pages and create a new page and use WooCommerce myaccount element on it and save changes as showing in this screenshot: https://postimg.cc/cvG3G3X4
And then go to WooCommerce >> Setting >> Advance and select the page as myaccount page from there as showing in this screenshot: https://postimg.cc/PpMHJgkR
Now go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageAnd finally go to Porto >> Theme Options >> Menu and turn on Register Link from there as showing in this screenshot: https://postimg.cc/r05mJZ21
It will work for you and if you have any issue remaining or the new issue then please contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
Thank you !!
I had done the steps that you had sent to me, however can you kindly help me on the below:
1- Can we make the user get email when he register for activation in order to prevent robots? 2- Can we add more fields to the registration section? 3- When I login, I can’t see the “My Account” Page where I can change name, password and other data
thanks in advance for your amazing support, Regards,
Hello, @houssam_ballout,
1. You can try with this option showing in this screenshot: https://postimg.cc/z3n0VmB5
, this will directly send the password to customer email and this is the only possible option otherwise, you can try with any third-party plugins as per your requirements.
2. This is the default functionality of the WooCommerce you can try with below given suggestions:
https://medium.com/visualmodo/how-to-add-woocommerce-custom-fields-in-registration-form-79fe7414b0ca
https://wpeverest.com/blog/woocommerce-registration-form/
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://rudrastyh.com/woocommerce/add-registration-form-field.html
3. Again this is the default functionality of the WooCommerce you can try contacting WooCommerce for it.
And please create a ticket via our support system do not ask multiple and too lengthy issues here because this platform is only used for presale and small queries.
Thanks for your understand.
Hi there, i upload the image for the slider. I count the width and it was 1920×809. So, i order this dimension the slide. But Now is very blurry .. How i can change the dimensions to apear good in my dimensions ..? ( 1920×809 )
The site is this https://www.amazareti.gr I use the the “shop 3” setup https://www.portotheme.com/wordpress/porto/shop3/Thank you
Hello, @DLyngas,
The Slider Image Dimension for Shop3 is 1920×1200 as showing in this screenshot: https://postimg.cc/5H8XY3DW
And your Image Size which you have used on your site is 1000×421 as showing in this screenshot: https://postimg.cc/YLjkg6bx
That is the reason for the blurriness, You are actually trying to enlarge the small image that makes the image Blurry, You can check the difference in the below-given screenshots:
https://postimg.cc/3kWTcFh5
https://postimg.cc/PPSHyFBQ
I hope it makes sense now, so you have to use the 1920×1200 dimension image and it will work for you fine.
Regards, P-THEMES.
Hello, ok, mate. But i change the option to slide to start after the header , so the height is useless under the browser visibilit. How can i use 809px as height ?
Hello, @@DLyngas,
You can use 809px height Image or you can change the height using Custom CSS as well.
Regards, P-THEMES.
Hi, were i can change the height CSS ..?
Hello, Hello, @DLyngas,
Can you please contact us via our support system with your site WP Amin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @DLyngas,
Now, Please be patience once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Regards, P-THEMES.
I’ve sent you a message a couple of days ago, but got no answer. Is it possible to have the portuguese translation of the theme?
Hello, @iluck,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Regards, P-THEMES.
Is it possible to have ajax search directly under menu and front page?
Hello, @dipsondolphin3,
Sorry to say that but this is not possible, the search result will always show on search result page, This requires Customization.
Regards, P-THEMES.
Hello, suddenly the pages of my site no longer display well. here is the url : https://oph.f19.myftpupload.com/
in the debug.log file here is the line of code to add when I refresh a page
[26-Mar-2020 12:41:04 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3965
[26-Mar-2020 12:41:04 UTC] PHP Notice: Trying to get property ‘post_title’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3967
[26-Mar-2020 12:41:04 UTC] PHP Notice: Trying to get property ‘post_name’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3969
[26-Mar-2020 12:41:05 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3965
[26-Mar-2020 12:41:05 UTC] PHP Notice: Trying to get property ‘post_title’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3967
[26-Mar-2020 12:41:05 UTC] PHP Notice: Trying to get property ‘post_name’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3969
[26-Mar-2020 12:41:54 UTC] PHP Notice: Trying to get property ‘ID’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3965
[26-Mar-2020 12:41:54 UTC] PHP Notice: Trying to get property ‘post_title’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3967
[26-Mar-2020 12:41:54 UTC] PHP Notice: Trying to get property ‘post_name’ of non-object in /var/www/wp-includes/class-wp-query.php on line 3969
[26-Mar-2020 12:42:27 UTC] PHP Notice: add_submenu_page est appelée de la mauvaise manière. The seventh parameter passed to add_submenu_page() should be an integer representing menu position. Veuillez lire Débogage dans WordPress (en) pour plus d’informations. (Ce message a été ajouté à la version 5.3.0.) in /var/www/wp-includes/functions.php on line 49
Please how can i fix it ???
Hello, @lbulibrairie,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 05/12/2018. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
I initially installed Porto Theme on a Godaddy Woocommerce Managed hosting server with no problems but moved over to Siteground hosting but when I install the theme, it ends up messing with the whole layout. After Porto activation, the default themes also seem to be affected. I have tried numerous times to reinstall the store with out any luck. I have changed the settings in .user.ini file to set php settings to recommended levels and all plugins have also been installed but nothing seems to fix the issue.
I have uploaded an image of what the web page looks like after a fresh install which you can check out by following this link: https://ibb.co/dbvVbK9
Could you please let me know how to fix this issue. Thank you.
Hello, @kyvangeloff,
This is your site any third party plugin confliction issue, please deactivate all the third party plugins and check your site after removing the browser cache, I am sure your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
Regards, P-THEMES.
I don’t have any third party plugins activated. This is a fresh install of Wordpress/Woocommerce with the Porto theme + Porto theme plugins installed
Hello, @kyvangeloff,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
I want to register the Item Purchase code, but i cannot connect tot the Porto Api?
Message: Sorry, it could not connect to the Porto API server. Please try again later.
Hello, @HDVSignmakers,
This issue mostly occurs when you are using the old version of the Theme so please check and update the Theme to the latest version by following the video in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Here is the changelog of the Theme:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And then try to activate the Theme I am sure you will not finds this issue anymore.
Regards, P-THEMES.
