189 comments found.
Hello, are the animated icons included with the theme?? and some icons with covid19?
Also, I am using Litespeed cache plugin; I have a Litespeed server. Does your theme work with caching?? Learning the hard way, I found I must ask.
HI Yes all included. You can use litespeed without any issue. Our demo server also run with litespeed cache
Hello, my php version is 7.4, i get error message when installing demo version. Source of error form plugin. When I look at the file named Error.log, I get a syntax error. I have been dealing with the installation for hours. What should I do?
When I make my php version native, I get a critical error message. the reason for this is the same plugin. metform.
I’m very tired now and I still haven’t installed the demo.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, i client of mine bought the Theme and asked me to setup it. So far all ok, but both covid-19 templates are not importing. Getting: Request failed. Error code: 400 Are they not reachable right now?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Please try now.
Regards
Hi
I have a problem, where one of the sections is just simply not there and it seems to be missing. In the demo it shows this: https://imgur.com/NXmRczF But on the installed website I only see this: https://imgur.com/a/rxlniAF Could you help me out?
Thank you!
We have already fixed this. If you still found this isue please contact our support. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
Hi
Our developers have already already submitted a ticket, where we have sent the URL and a screenshot, and have also sent the ftp and wpadmin access, as requested. However there has been no further development and we can not move on with the development of the website. Could you look into it, as we are in a time crunch.
Thank you!
This issue due to you are using older version. We have fixed this in 1.6 version.
Regards
What can be done now?
Thank you!
Also, would our customizations disappear after the update? Thank you!
All customisation will remain if you don’t not install demo content again.
Regards
Hi,
We have done every step, yet the problem still persists. We have opened multiple support tickets about it, however we have not gotten an answer yet.
Thank you!
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
after the purchase the demo version of the one page is not showing in my wordpress
what is the support email?
Can NOT find LSCWP path for object cache initialization in /var/www/html/wp-content/object-cache.php
Hi
This issue from litespeed cache plugin not from our theme.
if you have any theme related issue please contact our support. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, do you support multi languages for the themes, especially for some of the services and doctors. If yes, which plug-in do you recommend?
Hi
We recommend WPML.
Hi. How should I import the demo content? and where do i download it?
After install themes and plugins. Go to tools-> demo content install to install the demo content.
Regards
demo not available in wp panel
Demo available in tools-> demo content install.
But make sure you have installed our recommend plugin. and extensions.
If you need more help open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Regards
Which caching plugin works best with this theme ?
We mostly use wp rocket plugin.
But you can check free plugin as well. We dont have any restrictions to use any plugins.
Regards
Hello. Then import the demo content from the menus in the non-functional mobile version like the live preview. I need to click specifically on the ”+” icon to show the submenus. I want to use the demo just like your online demo, which in addition to clicking on the icon I can click on the menu word to show the submenus.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello. My ticket is # 45030 from 3 days ago and until today it has not been solved.
They are looking into this issue please be patient.
Regards
Hello, metform is not working. What can I do?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, I have opened a ticket 3 days ago and I ‘m still waiting an important answer to continue our job
I was wondering if you have a problem, but I noticed that you recent answered for other themes like Crowfounding. I don’t want you to immeditely fix the bug, but at least answer, becuase we are waiting since Monday. I dont’ think you are offering a good customer support, if the customer can not go on with the work.
I saw our team already replied your ticket.
Regards
I fixed the problem alone…please answer the translation issue of ElmentsKit with WPML
Is your theme WPML compatible?
Yes
I would like to ask you, where can i change the email in form submission ? please do not tell me to create a ticket with your support system because you never answer. I need to do this ASAP.
Hi Check this https://help.wpmet.com/docs/form-settings/#6-toc-title
How can I correctly update the theme without losing any settings and page information?
Demo content installation failed
Hi,
Got this error message during demo content import
cURL error 52: Empty reply from server
When i tried on another hosting/server got another error
The execution failed. Please check error.log
Please advise
Hi,
Appreciate anyone to feedback
aleady open ticket at https://support.xpeedstudio.com/ and awaiting feedback
Hi,
Done reply on support ticket. Appreciate to check
Hello, I bought your template, overall I like it but there is a problem with page speed. Do you plan to make an update with speed improvemet to make it faster? Or maybe you could also recommend any plugins which will make the site to open faster? Now page speed is very low (less than 10%) and I need a solution to solve it and make faster (at least 80%) which will affect google SERP. Thanks!
Regards, David
Hello
Read this https://support.xpeedstudio.com/knowledgebase/how-to-improve-the-speed-of-your-website/
Regards
hi,metform doesn’t work. my contact form does not work. contact form gives error message ( Some thing went wrong.) Why is it not working even though I have made all the settings correctly? I created a ticket on the metform help site (https://help.wpmet.com/ticket/3214) but no one answers.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hey, before I decide to buy, I need to know..I don’t need the shopping cart(can I take it out somehow?)and If I don’t install WooCommerce what will change? I want to use the theme fir a presentation website..sorry for my english
Hi
Woocommerce is optional you can remove the woocommerce from our theme.
Regards
Ok thank You for you’re response
Hello Support Team, How can I change the Name of “Service” and “Doctor” ? I want to choose my own name there.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
