Hello,

These bars come from your images. In most cases, there are displayed because your images do not have the right size and also, do not fit the thumbs. Try to load another image, clear all the caches and check the results.

Best regards! Catalin L.

Hello, i’m using the Video Post method and putting youtube link. the image are saved as 640×480. i can’t figure it out. Doesn’t happen on all videos. Most are ok. Can it be caused by custom youtube thumbnails? Does the theme pull the official thumbnail from youtube? thanks sample video https://youtu.be/i9u8yGXwRFc

Hello,

Try to regenerate the thumbnails according to our documentation from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.

Best regards! Catalin L.

Hello,

Thank you for your question. Please note that each demo is retrieved from our server and installed on your Wordpress server. No, all the demos which are created with Cloud Template Library should have to be faster than the old ones which are created with default templates.

Best regards! Catalin L.

After installed Pro theme,

Every time, I load my site page,

Is it loading a Pro theme on your server?

When I not using a Pro theme,

I installed a theme on my server from your server, and loaded it on my server.

Hi,

No, after importing the demo, the resources will be loaded from your website, not from ours. If there are problems, or you have questions, please use the support forum, and the support team will provide assistance https://forum.tagdiv.com/forum/newspaper/

Thank you! Simion C.

Hello,

Please note that some changes have been made to the short code and please remove the tagDiv Composer and install it again. Now the data is taken from another API, such as the NovelCOVID API, and the update is one for each hour.

Best regards! Catalin L.

Now it’s a good feature. well done.

Dont show YouTube Player!

Hello,

Please make sure that you are using the right AMP plugin according to our documentation from here -> https://tagdiv.com/blazing-fast-websites-how-to-optimize-amp-with-newsmag-theme/ in order to achieve better theme results with AMP functionality. Regarding on YouTube Player, please make sure that you have configured your own YouTube API Key according to our useful guide from here -> https://forum.tagdiv.com/youtube-api-key/ Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.

Best regards! Catalin L.

Hello,

Thank you for your suggestion! At the moment, the theme does not have any such an option for it. I have added to our list of improvements and also, please note that you can use a plugin for that.

Best regards! Catalin L.

Hello,

Please check our demos from here -> https://demo.tagdiv.com/select_demo/select_demo_newspaper?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=demos_button#demos

Best regards! Catalin L.

Hello,

Unfortunately, I do not understand exactly which dash icons you refer to. Please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to assist you.

Best regards! Catalin L.

Hello,

Thank you for your interests in our theme!

1)Unfortunately, the theme does not have such an option for this, but note that you can try a plugin functionality in this case and check how it works. 2)The theme is based on Wordpress and please note that has some options for Roles and Capabilities like this -> https://wordpress.org/support/article/roles-and-capabilities/ 3)We do not have any trial version of it but you can purchase it and test it how it works. If it will not satisfy you we can provide a full refund of it.

Best regards! Catalin L.

Hello,

The full-width functionality of our theme will be applied only if you will use the Stretch Row functionality for each of your ROWs. Edit your header template and stretch the Row if you need full width. Also, if you want to load a new logo at your template, you need to edit it with TD Composer and change the logo like this -> https://www.screencast.com/t/gkAxwe69y5a Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.

Best regards! Catalin L.

Hello,

This is the screen you have to have into your Updates section form Theme panel -> https://www.screencast.com/t/O3lOkv47el If you have anything else, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about this case so I will be able to investigate it closer.

Best regards! Catalin L.

Hi, yes I have that screen in my updates section, my theme was correctly updated, it’s on wordpress updates page where it still shows ” You have version 10.3.2 installed. Update to 10.3.2.”. There’s something wrong there. It’s not affecting my installation I’m just letting you know that there’s something wrong in your new autoupdate system. Thank you

Hello,

Please send us an email at contact@tagdiv.com with a screenshot with that so we can check it deeply.

Best regards! Catalin L.

Got the answer!

Hello,

Please make sure that you have correctly updated the theme according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ I have made some tests in this ase and the option seems working fine -> https://www.screencast.com/t/dgOFkkkmKEI Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.

Best regards!

Catalin L.

Thanks – we are trying to migrate all content to the tagDiv Composer but the composer is very slow, doesn’t always load, and won’t save changes – we just get a loading icon. Can you assist?

Hello,

Make sure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, ensure that your dedicated server met our minimum requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Further, if you need more investigations, you have to open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you. The support can be renewed from here -> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards! Catalin L.

For the slider i mean , is any posibility to make it with deeplink when you navigate ?

Hello,

Please update the theme to the latest version of it because that problem was solved. Further, if you need more technical assistance ,please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to assist you.

Best regards! Catalin L.

Hello,

Please note that some changes have been made to the short code and please remove the tagDiv Composer and install it again. Now the data is taken from another API, such as the NovelCOVID API, and the update is one for each hour.

Best regards! Catalin L.

Hi,

Please test like this https://validator.ampproject.org/#url=https%3A%2F%2Ftechevangelistseo.com%2F%3Famp Always add /?amp at the end of the URL when testing. I see AMP is valid and working for your website. Regarding our demos, not all of them have AMP enabled. This one has it https://demo.tagdiv.com/newspaper_local_news/ If you need support, please use the theme support forum. We will try to help.

Thank you! Simion C.

Hi,

The mobile menu/search modals cannot be changed, when the respective buttons are clicked they will open the modals. If for the search you don’t want to use the intended mobile search element, you could use the desktop header search. Then the result will be like this on mobile https://prnt.sc/rttirz This is possible when not using the mobile theme for mobile. If I misunderstand the question, or you have more questions, please let me know.

Thank you! Simion C.

how can I show PC theme for mobile user?

Hi,

That is possible. Either deactivate the mobile theme plugin in general, or per post/page. To deactivate it per post or page, you can use the setting the theme adds in Gutenberg – https://prnt.sc/ru2igm Once the mobile theme is inactive, the responsive version will be used for mobile.

Thank you! Simion C.

Hi,

At the moment displaying the theme newsletter at the end of every post when the mobile theme is active is not possible, unfortunately. It may be possible in the future, I can’t say for sure. Sorry for the inconvenience.

Thank you! Simion C.

Understood… One more question tho. As the mobile theme is overriding the normal theme and child theme, how can we modify one template (for example single.php from td-composer?

Hi,

The mobile theme will use it’s own single template, it only has one. If you would like to modify the mobile single template you will have to modify it in the composer plugin directly, as it can’t be modified in the child theme. The file is in the composer here – https://prnt.sc/ru2mj8

Thank you! Simion C.

Hi,

There is an article on our blog that you could read https://tagdiv.com/top-of-the-best-web-hosting-services-to-buy-in-2020/ Hope it helps. It showcases some of the top hosting providers.

Thank you! Simion C.

Hi,

The theme does not have this capability. You could try a membership or content restriction plugin and make tests with it. I can’t make specific plugin recommendations unfortunately, we didn’t test such plugins with the theme.

Thank you! Simion C.

Hi Simion.. great thank you… might be a good idea to implement this in the future!

Hi,

Please check if the thumbs are enabled in the theme panel, these sizes have to be enabled https://prnt.sc/rttawq Enable theme and check the website. If you have more questions you can always create a new topic in the theme support forum, we will try to help.

Thank you! Simion C.