886 comments found.
Hi , my theme is showing “No apps configured. Please contact your administrator.” in the login screen, My support is expired but 45 dolars for this question is very expensive for me. Can you just let me know wich plugin is showing that? Thanks in advance.
Hi Monclee,
This error is from Social Media Login Plugin.
Perhaps you didn’t enable any app login.
You can try going to your Dashboard => miniOrange Social Login, Sharing => Social Login.
In configures apps, you can see app icon, enable apps and it will pop up an App Setting, read instruction, fill fields and Save and Test Configuration.
Sincerely
I fix it thanks for the future updates pls remove the CSS, the buttons dont look ok, Facebook Login etc, in the demo time ago they were fine. I also see that they are not in the demo i remember they. were, anyway is better if you delete that code so the buttons look like the original plugin. Thankss!!! great theme.
Hi Monclee,
Please send an email to support@thimpress.com with subject “Monclee – Coaching Support”. We need to check more carefully.
Besides, please consider renewing support 
I’ve purchased the theme, barely made any changes so far but it takes over 15 seconds to load. How can I improve load speed? I can’t publish it like this. olgabarrett.com
Hi techjbarrett ,
I see you created a new ticket about this issue on forum.
We’re checking it. Please continue to discuss with us on forum.
OK thanks
Hi Guys its almost two weeks now that i submited a ticket yet no is no help. when will i get help guys ?
Hello billyvixion1, Sorry about this inconvenience, our business is too busy during this time. Our staff is working on it right now. Please give us just a little more time. Thank you.
thanks. i can see after i made this post my side was down so hope its you working on it. and please dont forget to check as to why the site run slow
Please check your topic at https://thimpress.com/forums/topic/footer-and-header/ We are waiting your information to solve this issue
Hello! Also adding to last question. After reading some comments and documentation, I noticed it has Paid Membership PRO and also a plugin called Ultimate Member, I do not understand the difference or the function of each one?
Please let me know so I can complete purchase today, thanks
Hi Doblezzeta,
By now, we only support to use Paid Membership Pro, not Ultimate Member.
Please consider it.
Hello! I am interested in purchasing but have some questions regarding the LMS. Is it possible to LINK a WooCommerce Product to the Course?
Example: Customer instead of buying the actual course, they buy a WOOCOMMERCE PRODUCT and once it is purchased it gives them access to Course
Is this possible?
Hi Doblezzeta,
I’m so sorry about that.
We don’t have this feature yet.
Hello! I am interested in purchasing this theme!
Does it have any features to prevent users sharing accounts, IP Restrictions or Show/Hide content? Mainly to protect content.
Thank you!
Hi Doblezzeta,
In this case, you can use some the 3rd party plugins for it. Thanks.
I am interested in buying the theme but I want to know if it is possible to prohibit the downloads of the videos in the course that is to say that they can only download the pdf but not the videos hosted on my hosting.
Hi netlandagency,
You can use vimeo video and set it up.
Please read more here: https://vimeo.zendesk.com/hc/en-us/articles/229678128-Downloading-videos
the option to host them on my hosting and block downloads from there is not available.
Hi netlandagency,
You want to upload video on your host then set it up, right?
Presales Questions 1) Can we have subscription based payment mode? per student and per month basis? 2) Can we have different subscriptions for different classes like Class 6 / Class 7 etc? 3) Can we restrict a particular course to only Class 6 and likewise? 4) Is there an option for Live Training with Q&A?
Hi initiotech,
1. You can use Paid Membership Pro plugin.
2. You can create each membership level for each course (Paid Membership Pro and LearnPress – Paid Membership Pro add-on)
3. I’m so sorry. We don’t have this feature yet.
4. You can read more here: https://thimpress.com/knowledge-base/live-stream-your-lesson-with-learnpress/
The moment i try to edit some text on header or footer the footer background goes blank and all the hyperlink text goes in blue bold color. It seams there Some customization bug . i saw someone commented about this also
Hi billyvixion1,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/coaching/ we’ll help you check it.
i sent the ticket
Hi Hi billyvixion1,
We’re checking it.
Hi are you still check coz i see no change here
Hi billyvixion1,
Please continue to discuss with us on forum. Thanks.
Hi Guys its almost two weeks now that i submited a ticket yet no is no help. when will i get help guys ?
Hi billyvixion1,
We have replied you, please check it out.
Hello, I just a have a question: What would be the best way (the best plugin) to create multi-language version of a website with your theme? I need two languages available; Polish and English. What would be the best solution?
Hi tkdblackbelt,
Please try to us WPML plugin.
Hello I found 2 issues: 1. Looks like its not compatible with Wordpress 5.4 Second issue on the course page https://snipboard.io/nAUSHY.jpg there is no option to leave this page, go back to the site. Please let me know
Hi magikban,
I’m so sorry about that.
Please create a new ticket on our forum: https://thimpress.com/forums/forum/coaching/ we’ll help you check it.
Hello, is there any chance to take a look on MercadoPago plugin for issues on your theme? I don’t know if is a Learnpress incompatibility because it’s working perfectly in other themes with WooCommerce. Thanks!
Hi gonzalo_ar,
I’m so sorry about that.
By now, we don’t support to use MercadoPago for LearnPress. That’s why this issue came.
And we’ll consider it in the next time. Thanks for your feedback.
Will the theme work on shared hosting plans?
Hi benisakov,
Yes, but we don’t recommend using Shared hosting because it’ll effect the speed on your site.
Please consider it.
my host sets PHP time limit as 30, how fast the theme will be if at all?
Hi benisakov,
You should increase it to 300.
I would ask for increase IF the theme was working to begin with. But it doesn’t from day 1. Was advised by the tech support to requested a refund and was declined!?
Thempress.
Please fix the licence issue so I can TRY and install the theme again
ORRefund it as per advise or 2 of your support reps!
I try to get it solved since April 6!!!
I’m loosing my patience with the support you have. What if I spent DAYS setting it up and THEN needing the support? How many customers will I loose?
Hi benisakov,
We have solved your request. Please check it out.
Hello, I have a problem with register and login button. When I click on register it says Welcome Thang like I was already registered. It redirect to the same messagefor login. I have been struggling with this for days. this register issue make it impossible to book event and courses. Website: jerrylouisjeune.com
Hi jljdigital,
Please create a new topic on our forum: https://thimpress.com/forums/forum/coaching/ we’ll help you check it.
Hi there, just to let you know that Colead features in our latest WordPress roundup on Tuts+: 20 Best Speaker WordPress Themes 2020. Great job!
Thanks
A recent update to this theme is causing it to generate a DDoS attack. My site has been down for almost 20 weeks and there is no help from the author. My licence has expired and I can’t afford to renew now amid the lockdown I am experiencing.
After a recent update to your theme, the theme is causing my client site to generate DDoS attack. The site was working fine before the update. My ticket has expired and I can’t afford to renew it now amid the lockdown I am experiencing.
My host gave me 12 hours to rectify the issue else the account will be terminated. the site has been down for two weeks now.
What can be causing the theme to be generating internal DDoS attack? When I disable the theme, it is working fine.
Hi jetusco4real,
So sorry to hear that.
Please send an email to support @thimpress.com with subject “jetusco4real – Coaching Support”. We’ll help you.
Hi Ken,
My website https://www.jatomogu.rs/ is using Colead | Coaching & Online Courses WordPress Theme.
Breadcrumbs are not showing properly in Google SERP!!!
Can you please help me out with that?
Regards,
Alex
Hi Sasonja ,
So sorry about that.
Please create topic on the https://thimpress.com/forums/forum/coaching/, we’ll help you check it.
Besides, please consider renewing support
Hi,
Thanks for your fast reply.
Unfortunately, I can’t creat a topic on the forum.
I get a message: “You cannot create new topics.”
Here’s the problem:
The first six months when I had guaranteed support communication with you guys was REALLY slow!!!
Please don’t get me wrong but now I’m not sure whether I should pay more money for your support if you haven’t become any faster in replying and solving problems.
My question is:
1. Can you guarantee that you will reply to my emails within 1 business day and really help me fix the problems?
Thank you kindly.
Alex
Hi Sasonja,
Because your support time has expired so you need to renew support.
Then you can create topic.
You said: “The first six months when I had guaranteed support communication with you guys was REALLY slow”. But I checked and see you never create topic on our forum before.
We guarantee to support you within 24 hours.
Thanks!.
Hi,
That’s true as I never created a topic on your forum.
But that’s not the only channel you use to give support, right?
In fact, I was communicating with you guys via email (with a person named Ken) and also here, just like I’m doing now.
And it was a bit confusing, just like it is now.
That’s exactly what I was talking about – you are not aware that I addressed you before and I am your existing customer!
How come you guys don’t have a unique base of emails, forum topics and questions asked here so that you can know when the same customer is addressing you via different channels?
If I were you I would be lost trying to find out who sent me what on which channel.
This is just a friendly advice as your theme looks nice and my site works, but you were and still are a bit confused when it comes to support.
Cheers!
Alex
Hi Sasonja,
Yes, but Ken was out of the team so if you have the problem, you should create topic on our forum: https://thimpress.com/forums/forum/coaching/
We’ll support you asap.
Hello! Is there the same support team that also deals with Magazine WordPress Theme? I paid $300 7 months ago to copy-paste some functionality from my Coaching Theme to Magazine theme and since that time money is gone and customization is not done.
Anybody able to help?
Hi Mattiosh,
So sorry to hear that.
I checked and see you never pay for this customization before, see screenshot: https://prnt.sc/rta3um.
Please help me check it again.
Great! After 7 months of telling me you are working on this you come back saying that the payment was never done! Here are some screenshots from my end: 1) paid invoice https://prnt.sc/rtb3w3 2) your confirmation you have received it: https://prnt.sc/rtb4gi 3) your ‘progress’ update: https://prnt.sc/rtb4lg
Do you need any more screenshots from my end? I have a lot from our conversations on the topic where I was assured the work is ongoing.
Hi Mattiosh,
I can’t view your screenshot, please help me check it again.
I send you emails – you say they were lost, I send you comments here – you say you are checking it, I send you screenshots – you say you do not see them 
Here are screenshots again!
Hi Mattiosh,
Your screenshot is error, Can you give me your image to helen@thimpress.com?
We’ll discuss more with you.
I checked from a few devises that this screenshot is not an error. I also trust that people visiting this forum will be able to see them.
Sure, I will email you but I will be coming back here on this forum every week to post a complaint since we both know full well you are not going to do customization that I paid for. Otherwise, it would have been already done.
It is also funny – you sent me your screenshot using the same webpage – and it tells me you have my email. Why did you not catch up with me then, but you are constantly asking me to contact you?
I sent you an email. Can you confirm you have it, so that you do not come back in months telling me it got lost, as it was before?
Hi Mattiosh,
Yes, we’re checking it.
Hi,
Can you please let us know how can we change the lesson numbers in the course. As when we add introduction it becomes 1 and Lesson 1 becomes 2. So how can we change that? Can you please help us in this. Thanks
Hi mandmmultimedia,
Please create topic on the https://thimpress.com/forums/forum/coaching/, we’ll help you check it.
hello, how can we do always be sticky header/menu
Hi webcozumleri,
Please create topic on the https://thimpress.com/forums/forum/coaching/, we’ll help you check it.
