169 comments found.
WPBakery is out of date I can not use it without the updated license. Also can you make the demo available to edit through other easy to use editors such as elements or divi. WPBakery is old fashioned and a headache to use.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and one of our support agents will assist you with the latest version of the plugin.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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A vast majority of comments says purchased. I submitted two tickets and still have no response.
Hi there,
We have located your request and an agent has been assigned and you will for sure get an answer soon.
Our theme does come with WPBakery plugin included and you can use it to edit your pages, you do always have an option to enable the frontend editor.
If you have any additional questions please continue the conversation with our support agent.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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How to change “sold” to “sold out”?
Hi there,
Please note that all our theme labels are translatable and you can translate the label to Sold Out So please try to translate text labels using the Loco Translate plugin.
https://i.imgur.com/bACObo1.pngIf you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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1. I can’t see the option to edit revolution slider. 2. Your theme (Gioia) contains outdated copies of some WooCommerce template files. However the theme shows its updated.
Please help as soon as possible.
Hi there,
1. In Revolution Slider you will be able to select your slider and edit it to your needs.
2. We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi guys. I’ve put about 6 support tickets in about 5 hours ago and had no response. Please can you look asap, kind regards, Matt.
Hi there,
Our agent’s usual response time is up to 24 hours on weekdays, please be patient and they will be answered.
Support
Elated Portfolio part of
Qode Interactive
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Hi. Still not had any response, even over the weekend. Please can someone get back to me today as it’s holding up the project. Thanks.
Assigned to Sasa Stojanovic Id #28291
That’s who my ticket was assigned to. It’s golding up the project, I need some answers today please.
*holding up the project.
Hi again,
Agent has been informed, your request will be answered shortly. Please keep in mind that every time you reply to your own message, your request gets pushed down the queue and it takes longer to get to our agents.
Support
Elated Portfolio part of
Qode Interactive
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Hi. Well I put in a few requests so they should not be pushed down the queue, I posted those 3 days ago? Support isn’t good enough, sorry. This is holding up the project.
I’ve spoken with Sasha. 2 items resolved, but just one more so i’ve replied to the ticket, it’s the home page parallax width. Thanks!
Hi again,
Please be patient, your request will be answered.
Support
Elated Portfolio part of
Qode Interactive
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Hi. Do you know how to make the parallax sections in the home page full width without a gap either side? I’ve looked at the settings and just cannot work out how to do it, thanks.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi all. I’m having real issues with importing the demo data. Do you have a support section that I can discuss it in more detail and not on here. Thanks!
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
If you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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I can’t fill in the contact form in your support page as it doesn’t allow me to choose which theme I’m using. First of all, I have an issue with my single product pages, the images of the products can’t be seen. Woocommerce says that your version isn’t compatible with theirs. Can this be the problem? Also, I can’t edit the top bar in product pages. Thanks.
Hi there,
You have to choose the profile of the theme in the form first. In this case, it is Elated Themes. If you still can’t do it, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Elated Portfolio part of
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I managed to open a ticket last night, bu no answer, yet. You have lots of bugs in your theme and it’s not possible to fix them. I have deadline to finish the website but can’t do anything at the moment. And I have just realised that your top sellers landing page doesn’t work. This is called fraud guys.
Hi again,
Our theme works as intended. If something doesn’t work on your end, it can be due to an improper installation or setup. Nevertheless, our agents will be happy to help you set your theme up and use it normally. Their usual response time is up to 24 hours on weekdays. If you already submitted a request, please provide your request ID here so we can check the status.
Support
Elated Portfolio part of
Qode Interactive
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tha image background for a post can be changed for a youtube video?
Hi there,
No, only an image can be displayed.
If there’s anything else, feel free to ask!
Support
Elated Portfolio part of
Qode Interactive
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and can you customize for me making this? i can pay for work hour
Hi again,
Additional coding falls out of our support scope, and we don’t offer this kind of service. Thank you for understanding.
Support
Elated Portfolio part of
Qode Interactive
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HI, I accidentally changed my wishlist to default. Is there a way to bring the theme version back?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I have not used my license yet but when I use my code it says that I am already using it. on both my domains I have a different theme so that is not true. please help!
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I have a problem creating color product attributes. He installed several plugins so that the customer can choose the color of his dress, but none has worked. What I can do
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi. i am changing my domain name. I download theme but it says Code is already registered for other domain i erased wordpress other domain still says same thing. ı sent e-mail to helpcenter@qodeinteractive.com . Thank you
Hello,
Thank you for reaching us 
Support
Elated Portfolio part of
Qode Interactive
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Hello, is there a way to access the demo back-end, i would like to know if it’ll be easy for my client to add and update products.
Hello,
Thank you for taking interest in our theme!
Unfortunately, there is no possibility of granting you back-end access. If you need some back end screenshots, you can contact us over email.
Shop functionality is mostly handled by WooCommerce, although we extended some features, the process of adding the products is practically the same as in basic WooCommerce, which is a free plugin that you can test.
Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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hello! i need my Purchase Code!
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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i cant write your forum because my support expired. But please help me
Hi,
You can write us here. Include your website URL and the description of the issue, we will investigate
Support
Elated Portfolio part of
Qode Interactive
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Hi. i am changing my domain name. I download theme but it says Code is already registered for other domain i erased wordpress other domain still says same thing. please help
Hi,
Thank you for reaching us.
Please send us an email at helpcenter@qodeinteractive.com and inlclude your purchase code. Our agents will help you.
Support
Elated Portfolio part of
Qode Interactive
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Ok ı sent e-mail. Thank you
Support
Elated Portfolio part of
Qode Interactive
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Hello.Code is already registered for other domain I get an error like this.I would appreciate if you help.
Hi,
Please submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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hello – my web site URL http://www.voicebags.com Please Help me
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I am not satisfied with this theme. I constantly get an error when importing. I bought better hosting. I got the same error again. I edited php settings. error again error again. demo view is not properly imported. I have not tried every way. I want to return the product I bought.
This theme is not an appropriate theme for the hosting in Turkey. I have tried the best hosting. I got a lot of support. but somehow it is not imported. I bought it very much, but it does not fit. Please make my return.
Hi,
We are sorry to hear that.
We can see that you opened a ticket on our support platform, our agents will do the best to help you. Also, your ticket is answered.
Regarding the refund, you have to contact Envato Market directly.
Thank you
Support
Elated Portfolio part of
Qode Interactive
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Hi! I´m trying to import demo content but I only see one demo file. Is it right? In your sale landing I can see several demos, what´s the problem?¿
Hi there,
Thank you for reaching us.
All demo content is located in that one file.
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
You can also check our tutorial on XML import here:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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[Pre Sale Question] Can I use this theme for my catalog? I want to disabled e-commerce action; is there Catalog Mode option?
Thanks
Hi there,
Thank you for taking interest in our theme!
Yes, WooCommerce actions can be disabled from this theme, but also check out Lookbook section – that’s something similar to a Catalog
https://gioia.qodeinteractive.com/portfolio/standard/
Support
Elated Portfolio part of
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Hello I bought Gioia theme. But It is not completing while i import the content to wordpress. How I can fix this?
Hi there,
Please check our article about demo import here as well as you can try to import the demo with XML file.
As well as check your resources if they meet the requirements for our theme.
If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello.Code is already registered for other domain I get an error like this.I would appreciate if you help.
Hello,
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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