26868 comments found.
Hi. How can I edit the main menu? I added a category but can’t see it, also how to edit the menu when opened. Please don’t tell me to go to the forum, nobody answer there. Thanks
Hi,
Support is provided by forum and by email, not by themeforest dashboard. The support team will reply in all topics as soon as possible. If I’m not mistaken I found one topic created by you in the forum, it was created outside the support hours, please note the support schedule mentioned in the forum. It was replied the next day. So it would be better to use the proper support channels, mention as many details as possible about what you are trying to do, provide a link to the website, screenshots if possible. These are all needed for a quicker solution. Please let us know.
Thank you! Simion C.
Hy, I have 2 questions:
1: It’s posible to integrate a membership plugin to give the acces to only the purchased users ? 2: It’s posible to integrate a Woocommerce plugin to create a multy store?
Many regards
Hi,
1. That should be possible, but I can’t make any plugin recommendations unfortunately. You could try the ones that have the options you need, make tests with them and the theme.
2. This is possible, the Woocommerce plugin is compatible with the theme, you can use it to create a shop.
Thank you! Simion C.
My website is still slow, i have contacted my host and they did everything they could but still. So they asked me to contact my theme developers for help. Thanks.
www.musicgist.com
Please note that the speed of your website depends on how well your site is optimized. I have tested your webpage using the GTMetrix online tool and it seems that your website needs to be adjusted as you can see here -> https://www.screencast.com/t/emdk0mYmaVA Please note that we have a guide for this which helps you to increase your website speed, like this -> https://tagdiv.com/how-to-increase-page-loading-speed/
Hope this helps! Best regards! Catalin L.
The subtitle does not appear Hi, I am using the Cloud template animals pro theme and despite having inserted the subtitle in the posts this does not appear in the display of the articles. I would also like to show it in the blocks but this is another matter
Hello,
If you are using the Cloud Template Library, please edit the Single Post Template and add the Single Post Subtitle shortcode from here -> https://www.screencast.com/t/1nvzhKTeflVq If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Best regards! Catalin L.
Thanks a lot! I should have gotten there! You are number one!!!
Hi,
I created in TD Composer a block (17) just for a tag, about Covid19. So every article with coronavirus as tag may be displayed in that block.
The problem is (yeah, another problem .. ) that block is not uploading and displaying new articles and it stopped at the 4th april.
What can I do ?
I tried many things. Reset the block, change de tag, I have been careful to space or something in the tag ..
Thank you
Hello,
First of all, please make sure that you are using the latest version of the theme, all the required theme plugins was correctly updated and enabled. If the problem persists, please send us an email at contact@tagdiv.com with your wp-admin credentials so we can take a closer look at your setup admin page. Please provide there more details about your problem encounter and also, do not forget to include your item purchase code so we can identify you and we are ready to help you.
I look forward to help you! Best regards! Catalin L.
I need help while sharing my post link to facebook or whatsapp it not showing post image with that. please help me
Hi,
If the necessary og meta is available, then the featured image should be displayed when sharing on socials. You can use the debugger to check the post https://developers.facebook.com/tools/debug/
Our support team can take a look, if there is a problem. Please create a new topic in the theme forum and provide the URL to the website where the issue can be seen. We will reply as soon as possible, here is a link to the forum https://forum.tagdiv.com/forum/newspaper/ Please let us know.
Thank you! Simion C.
is it possible to replace “subscribres” with “views” in the youtube social box? thank you very much here the image att. https://imgur.com/a/HJRbrhz
Hi,
Currently there isn’t an option like that for the social counter. If this is required to do for your website, we could try and provide a solution. Please send us an email at contact@tagdiv.com and we will try to help.
Thank you! Simion C.
Hello this website which theme they used may i know https://digitalnewsday.com
Hello,
This website uses the Newspaper theme and seems to be custom made because no demo is used from our list here -> https://demo.tagdiv.com/select_demo/select_demo_newspaper?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=demos_button#demos
Hope this helps! Best regards! Catalin L.
Activate theme not working Show Your purchase key is not valid…. please help
Hello,
Please send us an email at contact@tagdiv.com with your item purchase key so we can check it.
Best regards! Catalin L.
am I able to implement the “More Article Box” as a fixed box into a Single post layout ?
Short: i want a box where i can see more posts from the same Author when i read a article of this author. But not this popup thingy “More Article Box”.
thanks
Hello,
If you want to implement this feature to your post pages, please note that you can edit your Single Post Template and add a new Flex Block and also, filter it by Authors, like this -> https://www.screencast.com/t/PxFdq1x90 Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Best regards! Catalin L.
Thank you for your help, but unfortunately it was not what i want to do. Because also the other Authors will appear, and i have to choose an author first. I want them to be listed without any click. Just like on authors page but only in the box.
I imagine something like: Related Posts, sort by author
i give you the Link to the Page: https://www.medreport.at/?p=171where you can find the box with the author and below there should displayed all of his related Articles.
i want to activate the “more from Author” button as you can see below in your own documentary. How can i make this button show up ?
https://forum.tagdiv.com/wp-content/uploads/2015/05/related_articles_frontend.pngHello,
Please note that the More From Author section, like with your above example is available only for the default posts which does not use the Cloud Template Library and this setting can be enabled from here -> https://www.screencast.com/t/mJX0m68qWSG Please note that the same result can be achieved if you are using the Cloud Template Library, edit your Single Post Template and add a Flex Block at the bottom of your page and filter it by a certain author. Also, if you want to display all of your Authors on a page, you can use the Author Box element from here -> https://www.screencast.com/t/pjYiIIRo Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Hope this helps!
Best regards!
Catalin L.
Hi there in my old theme i used “next page” to split pages on some of my pages. This does not seem to work anymore after installing your theme.
Have also tried the Gutenberg page break, but it does not work either. The page navi numbers are not showing up. What to do?
Hello,
I have made some tests with the Page Break element of Gutenberg and it seems working fine, as you can see here -> https://www.screencast.com/t/GT1BhhQo So, if you encounter some problems in this case, please consider to open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Best regards! Catalin L
It only works on posts. It does not work on pages
Hello,
Yes, my screen refers to the posting page. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup configuration page. Also, please do not forget to provide there more details about your problem and your item purchase code so we can identify you.
I look forward to helping you! Best regards! Catalin L.
Is it possible to upgrade from 8 to 10 directly or do I need to work in steps?
Hello,
Yes, it is possible but it’s not quite recommended because the 8 version is too old and there may be some crashes on your website and that’s why and that’s why we recommend making a new subdomain for testing where you should make this migrating of your website to the latest version of it without affecting the live site. Also, it’s possible to be needed to make some redesign to your website for better performance, using the latest theme technology, like Cloud Template Library and TD Composer.
Best regards! Catalin L.
Hi,
I’m having the error “Invalid reply from server” while trying to add the cloud template.
My problem is this:
I first purchased the theme 2 years back, activated on a website, and then decided not to use the theme and switched to other theme.
Today, I want to use this theme for a new website of mine.
I first installed and activated the theme, and playing around before activated the license, and tried to add the cloud template, and it was loading ok, then when I clicked on install the header template, it said my license was not activated, so I when to key in my license & press activate, and it said I just successfully activated.
So, I when back to add the cloud template, it show the message “Invalid reply from server”. It cannot even load the templates.
So, I tried to read through the forum and the comments system and tried almost all solutions but it doesnt work:
1) deactivate all plugins and activate back 1 by 1.
2) all system requirement and memory was increased to maximum
3) saving permalink
I see there are quiet a lot of buyers having the same challenges, but may be out of 10 buyers 1 was successfully solved this problem.
I just need to know if it is possible it is my license problem or what problem?
Thanks.
Hi there,
I just check back, and everything was running ok now.
I guess you have just done something there. So thanks.
Perhaps it is a problem of your server having problem communicating with my license key which is activated 2 times so you have to manually activate my license again?
My suggestion, I used a plugin which I can remove the license from 1 site and switch to another site so you dont have to do it manually.
I think this thing does happen when people want to switch site.
Thanks again. So, after I decided to use this theme and find it is really good for my news site, I will want to renew my supports again.
Could you reply me on what is the causes of this problem?
Thanks
Hi,
We try to reply as soon as possible. Is the cloud library issue solved now for you? Usually it can be caused by low wp-memory and plugins. But there could be other causes. Resetting the theme activation from one website and activating it in a different website should not cause this problem with the cloud library however. In case it should happen again we could take a look. If you would like to extend the support for the key, please follow this Envato guide – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Then you can contact us by support forum or by email and we will provide assistance. Let us know.
Thank you! Simion C.
Thank you for your reply.
It is working fine for me now.
But if you said it is not about moving theme activation problem, I don’t really know what could be the problem as it worked now suddenly.
Your reply matter to me, because I need to know that you are always there, so I could make a definite decision to use your theme and support.
But if I cant find out the real causes of this problem, it is holding me back a little. Let me try out bit more on this matter first since I have more time now because of the lockdown.
If you found the answer later, you could PM me too.
Talk soon.
Hi,
May have been something temporary, if it did not work previously and now it works, without you taking any actions or making any changes that immediately solved the problem. We try to investigate these issues when they happen for some of our users, and find the source of the problem, the likely causes are the ones I mentioned above, in most cases.
Thank you! Simion C.
Is it possible to change the Countrynames in the Corona-theme? For example Sweden, i want it to be Sverige as it is in Swedish.
Hello,
Unfortunately, the theme does not have any such an option for that. Please note that all of these data are fetched by an API and we cannot change them.
Best regards! Catalin L.
Thanks for your answer, i Understand. However – is it possible to get the source of the API so i can refer it to my site?
Hello,
Yes! All data is retrieved from the NovelCOVID API and all data is updated once per hour.
Best regards! Catalin L.
can you tell me where I can find all of the shortcodes used on https://demo.tagdiv.com/newspaper_business/ id like to make the homepage all the same?
Secondly, can you tell me how to make the start of each category on the newspaper theme start with a capital? As you have them all set as noncapital
Hi,
That demo uses predefined blocks and grids, some with heavy customization. The customization will only be available when installing the demo, so that the demo stylesheet is loaded. So using the same elements it uses will not be enough, without the CSS for them. Our support team could try and provide a solution, please create a new topic in the theme support forum.
Regarding the category titles, that should be possible. For example using a cloud header and the font capitalize setting https://prnt.sc/ru2sin
Thank you! Simion C.
Yes I understand that, I will activate that. But I am just wondering, can you copy what’s in your demo page for me please? https://demo.tagdiv.com/newspaper_business/
Hi,
The homepage is provided when installing the demo with content. You can do it on a local install for example. If that is not an option for you, my colleagues in the support forum will try and provide the homepage contents. Please contact us there and they will help. Please also try and use the dedicated support forum, the dashboard is mainly for presale questions. Let us know.
Thank you! Simion C.
Getting this error since the 10.3.1 – March 11th, 2020 update:
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, tagDiv Cloud Library.
Hello,
Please note that we do not receive any bad reports in this case. You can send us an email at contact@tagdiv.com with your wp-admin credentials so we can investigate this section.
Best regards! Catalin L.
Hi, I uploaded the logo and it looks small on the website and also i have to align the logo with first item in top menu. How can i do it I am using default theme
Hello,
Please open a new topic at our support forum form here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you. Please note that platform is not assigned to our support forum and that’s why you need to write to us there.
Best regards! Catalin L.
Hi, i’d like to know how many theme i buy with $59
Hello,
This is the price for one theme. -> https://themeforest.net/user/tagdiv/portfolio
Best regards! Catalin L.
Hello see image https://ibb.co/mJPS267
Any reason for the black bars? i get them recently on and off can’t figure it out.
thanks
/J
Hello,
These bars come from your images. In most cases, there are displayed because your images do not have the right size and also, do not fit the thumbs. Try to load another image, clear all the caches and check the results.
Best regards! Catalin L.
Hello, i’m using the Video Post method and putting youtube link. the image are saved as 640×480. i can’t figure it out. Doesn’t happen on all videos. Most are ok. Can it be caused by custom youtube thumbnails? Does the theme pull the official thumbnail from youtube? thanks sample video https://youtu.be/i9u8yGXwRFc
Hello,
Try to regenerate the thumbnails according to our documentation from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Further, if you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
Best regards! Catalin L.
What is a PRO theme?
I already bought the Newspaper theme.
Can I use the PRO theme for free?
Hello,
Yes, you can use any demo PRO you want from our list from here -> https://demo.tagdiv.com/select_demo/select_demo_newspaper?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=demos_button#demos Please note that our PRO demos are fully created with our Cloud Template Library which is the new technology functionality.
Best regards! Catalin L.
If the theme is Cloud Template Library applied,
After applying the pro theme in my site,
Every time I load my site,
Is it downloading from your cloud server?
Isn’t it loading from my WordPress server?
Is my site loading slow?
Hello,
Thank you for your question. Please note that each demo is retrieved from our server and installed on your Wordpress server. No, all the demos which are created with Cloud Template Library should have to be faster than the old ones which are created with default templates.
Best regards! Catalin L.
After installed Pro theme,
Every time, I load my site page,
Is it loading a Pro theme on your server?
When I not using a Pro theme,
I installed a theme on my server from your server, and loaded it on my server.
Hi,
No, after importing the demo, the resources will be loaded from your website, not from ours. If there are problems, or you have questions, please use the support forum, and the support team will provide assistance https://forum.tagdiv.com/forum/newspaper/
Thank you! Simion C.
