353 comments found.
Good morning I bought solene and I have two problems one I can’t activate it and the other through the subject I want to remove the category and the author I have searched everything and I could not I need immediate help
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, Is it possible to configure the right sidebar and the left sidebar at the same time in the theme ? Cordially.
Hi there,
There is no option to display them both at the same time. This is the same sidebar, and you choose in the options to show it on the left or on the right.
If there’s anything else, feel free to ask!
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Does solene has adaptive image system that can detect screen size and create appropriate rescaled of images for pages?
Hi there,
Yes, our theme is responsive, it will look good on every screen size.
If there’s anything else, feel free to ask!
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In the main home demo on iphone, the review section can’t fully displaced in testimonial, the first line is blocked by the image. Is this fixable?
Hi again,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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Compatible with WP 5.4 ?
Hi there,
Yes, it is.
If there’s anything else, feel free to ask!
Support
Elated Portfolio part of
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Hello I’m working on solene demo content pages, and I see serious bug.
It’s possible to modify pages until the bug appears. After that it is not possible to save succesfull any progress, Only I can put back older version, but the bug still blocks next modifications on this page. Parallel other pages work fine, until this bug also happen there.
Somebody also got this? I have last version of WPBakery – 6.1. Bug already reported on helpcenter
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
When activating instagram, it connected to the wrong account. How can I switch it to another?? Re-connect button does not work.
Additionally, where can the favicon be changed?
Additionally, I would like the menu to display exactly how it does in the split showcase layout demo! Thank you
Lastly, for your Our Process page, you have the strip of color near each photo, please tell me how I can do this. Thank you!!!
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
I have a problem with Portfolio item pages in Mobile. The text appears by default to the right of the images in laptop view, but in Mobile appears at the end of the page right after the photos. How can I move the text to the left so that it is visible at the top of the page in the mobile version?
Thanks!
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
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Hi – I have been waiting for over a day on your support fro someone to send me the psds?
Hello,
We couldn’t locate your request where you asked for PSD files for the Solene theme, so please provide us with the request ID.
Support
Elated Portfolio part of
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23976
23976
Hi the id is #23976
Created Yesterday at 12:57 Last activity Today at 11:44 Assigned to Miodrag Orbovic Id #23976 Status OPEN Theme Solene
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Hi Is it Possible to have access to the PSDs?
Hello,
Thank you for taking interest in our theme!
PSD files are not included in the theme zip file, but our support staff will gladly provide you with PSD files if you submit a request on our helpcenter.
Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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Hello, after I have installed the Demo Theme, the »Side Area« which slides from right is NOT displayed. I can display the Hamburger Menu Button in the Widget »Header Widget Area Two« but when clicking on the Button there’s no reaction. Where do I have to edit the side area, to slide in again?Thank you for your help!
Hello,
Thank you for reaching us
Support
Elated Portfolio part of
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Hi – do you have psds with this theme please?
Hello?
Hello,
Thank you for taking interest in our theme!
The PSD files are not included in the theme zip file, but our support agents will send them on demand.
Let us know if you have more questions
Support
Elated Portfolio part of
Qode Interactive
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Please assist, I have purchased the theme and support but need to replace the spinning logo with my own. Please indicated the location of the file. Thank you.
Hello,
Thank you for reaching us
Support
Elated Portfolio part of
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My logo disappears as soon as i change it from the default template logo. There’s also no controls to set the size of the logo.
In addition to there being no way to control the logo size, theres is also no option to control padding. Currently, when I upload a logo, it automatically aligns to the top of the page instead of being horizontally centered with the menu items.
I also se no way to editing or disabling the “side area” menu or icon.
This is by far the worst experience I’ve had with a theme in 6 years. Nothing is intuitive, the demo content is full of errors and hidden code that cause the slightest changes to break the advertised aesthetic, I have had zero luck contacting your company support, either on envato or your terrible support website… the list goes on. I spent the past 4 weekends on live chat with my hosting provider trying to import the demo content… I cannot describe to you the amount of frustration and disappointment I have. I would normally have launched a side in the time it’s taken me to solve trivial issues (on my own, since you don’t reply).
Hello,
Thank you for reaching us and we are really sorry to hear this.
We added a lot of options for the customization and we try to keep everything user-friendly.
You probably had problems with demo import due to a lack of server resources. Please take a look at the article on server requirements:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If the demo import doesn’t reach 100%, you can try to finish your import via XML, as described here:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
For any other issues or questions, please submit a ticket at our help center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Here’s an article that you’ll find useful on how to register & submit a ticket:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Hope this helps
Support
Elated Portfolio part of
Qode Interactive
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Hi! Congrats for the theme! I have submit two requests in your help center and i have not received an answer yet.
Hi there,
Please provide your request IDs so we can check the status.
Support
Elated Portfolio part of
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first is #22427
second is #22635
Hi again,
Support agent has been informed, your requests will be answered as soon as possible.
Support
Elated Portfolio part of
Qode Interactive
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Thanks!
You’re welcome!
Support
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no dark version? really nice theme, just wish there was a dark version
Hi there,
Thank you for taking interest in our theme!
There is no dark version, but you can change all colors in theme options.
If there’s anything else, feel free to ask!
Support
Elated Portfolio part of
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i’ve added the custom font via CSS, but how do i get it to appear in the Fonts section of Solene options
Hi there,
Please check our article onset custom font for your website here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello! I’m very interested in your theme but I have some questions before purchase it. 1. This theme includes elements like in other of your themes? Like different buttons (easy to customise with colors), separators ( I guess Visual Composer offers this also). 2. Is it compatible with a learing plugin like Sensei from Woocommerce? 3. Is it compatible with WPML?
Thank you for your help! Best regards! Patricia
Hello Patricia,
Thank you for taking interest in our theme!
1. Yes, you will get our elements and options with the Solene theme https://prnt.sc/r6xqqo. Here’s an example of the button https://prnt.sc/r6xr0i.
2. We didn’t test our theme with the Sensei plugin, so we really can’t guarantee compatibility. But it’s compatible with the WooCommerce.
Read more about translation in the article below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002308217-How-To-Create-A-Multi-Language-Website
Let us know if you have more questions
Support
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Hello, I have already installed all demo content but when I checked pages their layouts seems to be broken and different codes in the front end. Could you help me?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hi lovely theme, very nice. Is it possible to disable right click on images to prevent unauthorized downloads? Thank you
Hello,
Thank you for taking interest in our theme!
Unfortunately, the option to disable the right-click doesn’t exist within the theme. You can use some 3rd party plugin for this purpose, or add custom js code snippets.
Let us know if you have more questions
Support
Elated Portfolio part of
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Hello do i need to purchase the Slider Revolution plugin?
I imported the full demo content but it says unable to find the slider my alias.
EDIT: I got it fixed.
A question. Do i need to import all the sliders?
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo
This is in case that you want Slider Revolution demos
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Elated Portfolio part of
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Thanks. It’s fixed. In the footer, the footer is not same as the demo site. The separator is missing and the copyright width is more. Rest is fine.
Hello,
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Already done! Want to ask how do i replace with my images in the home page, the slider?
Hi,
To change background images on the sliders, navigate to Slider Revolution > find the slide you want to edit https://prnt.sc/r58sml, open slide for editing and here’s where the background image is located https://prnt.sc/r58t8h.
Read more about Slider Revolution here:https://qodeinteractive.com/magazine/slider-revolution-tutorial/
Support
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