23206 comments found.
Few days back I send in a Ticket, and got a nice confirmation. But no solution for my 8x font loading issue. And I just check my tickets at your support but my ticket is gone.
Can you please have a look here: https://kingsqueens-store.com/ and share how we can stop loading 8x times the same font.
Hello, @themedutch,
I have just checked and finds your ticket and we have replied your support ticket on the same day here is the screenshot: https://postimg.cc/D4wFm6Y6
Here is the link of your support ticket:
https://smartwave.freshdesk.com/a/tickets/86788
Please check your ticket reply and reply to your support ticket accordingly.
Regards, P-THEMES.
I see my ticket now, but still no solution. This has nothing to do with adding a cache plugin. Your code/controlpanel is loading 8x the same font, is not making any sense.
Hello, @themedutch,
Please wait now for your ticket reply.
Regards, P-THEMES.
There is a limit on the porto product categories element to show only 12 categories, i found someone else asking the same but you didnt post how you changed it. How can I increase the number of categories?
digitaltech_solutions digitaltech_solutions PURCHASED
over 1 year ago Flag After 48 Hours, Ticket No. 34980 is still not resolved.
Kindly resolve.
PT-Support2 PT-Support2 AUTHOR TEAM
over 1 year ago Flag Hi,
First of all sorry for late reply, we are facing more higher than the normal amount of tickets that is why our reply comes late.
Your issue has been solved. Please check your site now after removing the browser cache. Actually, there is a restriction in the Porto Product Categories element to show only 12 categories at a time now I have removed the limit form the element now all categories are showing fine on your site.
Thanks and sorry once again for late reply.
Hello, @parisalex,
Sorry for the inconviniance, but your ticket was 1 year old and was archived and we are unable to solve the closed one’s, so please create a fresh new ticket now for this and every single new issue you will face as this is our system requirements, and explain your issue in the new ticket with your site WP Admin and Cpanel Login details so that we will check it for you.
Regards, P-THEMES.
Hello, I just buy the theme and try to build it in my local environment for test,but when i try to import the demo,it says The package could not be downloaded. So what i have to do?
And other thing my email doesnt recieve all the information,pls sent me one more time,for example the invoice,the confirmation and i tried to register account in your support page http://www.portotheme.com/support,i didnt recieve the letter of activation,my comany mate tell me that my email is new,until now it just work for recieving mails. So please handle these things. Thanks a lot.
Hello, @madridpapel,
1. This is not the Theme issue but your Local server setting issue, It seems that your server has some kind of restrictions which does not allow your site to communicate with our internal server for downloading the Demo content, Please read the below-given articles and try the same if this does not work for you then make your site Live on a test server and share your site WP-Admin Login details via our support system so we will check and Import the Demo content for you.
https://wordpress.stackexchange.com/questions/77856/error-uploading-plugin-zip-file
https://forums.envato.com/t/locked-the-package-could-not-be-installed-the-theme-is-missing-the-style-css-stylesheet/77670/3
2. Please contact Envato for the invoice, the confirmation, etc… They are handling it.
And Please share your product purchase code via our email newsmartwave@gmail.com with this comment link so that we will check and create the support account for you.
Regards, P-THEMES.
Hi, i have sent my activation code to the email newsmartwave@gmail.com,please help me for register the account of support. Thanks
Hello, @madridpapel,
Can you please let me know your email with which you have sent an email so that I’ll check it for you asap..
Regards, P-THEMES.
hi,my email is admin.soft@mpapel.com
Hello, @madridpapel,
I have successfully created the support account for you and the email has been sent to you please check your email now.
Regards, P-THEMES.
Hi,
In the shopping cart, when client updates the product quantity the subtotal prices does not update automatically. Is this intended behaviour? How to make it update automatically?
Screenshots: https://imgur.com/a/QwJAzfS
Thanks!
Hello, @firzen,
On Shop/Category pages, Yes, it is the known issue and we will fix it soon with our upcoming update of the Theme, please be patience till that.
Regards, P-THEMES.
Hi, i saw this was described in the latest theme update changelog but it is still broken. User is clicking ”+” in the cart, it shows item count updating but the total price is not updating.
Hello, @firzen,
It has been completly resolved with last update of the Theme, Now, it must be the third party plugin confliction or the cache issue, Please check once again after deactivating all the third party plugins and removing the server, site and browser cache, I am sure you will not finds this issue anymore, Otherwise please remain all the third party plugins deactivated and share your site WP Admin Login details via our support system so that we will check it for you on your site.
Regards, P-THEMES.
I can’t find the documentation file, its 404
Hello, @knockers,
Yes, we are working on it, that it is the reason, Please be patience, it will be back soon.
Regards, P-THEMES.
Hi;
I am looking for where to remove these Widget when viewing a product, what came out on the Home page is already removed but I can’t find it anywhere, can you tell me the route? https://ibb.co/PxRnrF5
Hello, @ElCegu,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and remove the block slug name from Content Bottom option as showing in this screenshot: https://postimg.cc/v1hX21xj
, save changes and check your site after remvoing the browser cache.
Regards, P-THEMES.
Hello, I used the purchase code on my old site which is no longer active. Therefore, I want to activate the code on my new website to reset my purchase code.
Hello, @MoczakLong,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Presale question, PortoStudio Giant Library is included with template ??
Hello, @alexissatok,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto Studio Giant Library is included in the Theme, You can simply Import any of the section using Porto Studio, It will Import the requested section from our internal server to your site page.
Regards, P-THEMES.
Thx ! And also in the header builder in can ad shortcode of any other plugin ?
Hello, @alexissatok,
Yes, you can use any of the Theme element shortcode in Header Builder using HTML element and if you want to use the shortcode of any other plugin in it, you can try it.
Regards, P-THEMES.
I am unable to see the demos, when i click on the one i want to preview, it says unable to load. Can you provide a link?
Hello, @letcjhelp,
First of all, thanks for showing your interest in Porto WordPress.
You can check our Live Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi, I am having an issue with the price display on sale items using variable products, both on category and product view when adding a sale price, the price is showing £30.00 – £52.50 instead of a cross out on the original price of £52.50, can you advise on how to fix this? see the following image https://tinyurl.com/vrsnlws
Hello, @slite01,
This is the default functionality of the WooCommerce, It will show the Cross Price when you will select the variation of the variable product only, Otherwise it only show the starting and ending price of the variatble product variations.
This is how it works.
Regards, P-THEMES.
Hello again! Can I align somehow menu to top like this? http://prntscr.com/rvefsg wide menu doesn’t work fine for me, need to use narrow but it’s too long
or maybe I can make wide menu to look like this? http://prntscr.com/rvek87 if yes, could you give me a tip how?
Hello, @ocm-24,
Sorry to say that but this is not possible, There is no option in the Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team for paid customization services or hire a developer.
You can try with Mega Menu, I have created a video for you: https://jmp.sh/x954ft8
Regards, P-THEMES.
Hello,
We use the theme of Porto in our client. But there is a problem with the theme in the search section, it constantly gives 500 errors.
How can I set the search of posts only in the search function.
Hello, @kurtulusarasan,
Please contact your client and ask for the product purchase code and then contact us via our support system so we will check and solve it for you.
Regards, P-THEMES.
the wish list button is broken not show in the right position as it was please check https://sidedecors.com/product-category/stikwall/beton-design/?lang=en
this happen after the update
i have tried to install older version of the YITH wishlist and it works
Hello, @samerda1975,
You are using an old version of the Theme 5.0 and the latest version of the Theme is 5.2.2, you can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
So, please update your Theme to the latest version by following this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And you can download the latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
I hope this helps and will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! I followed the update description in the documentation but couldn’t figure out how to update properly (have some experience with WP updating).
At the moment I have Wordpress 4.9.13 with Porto 4.7.2 and Woocommerce 3.4.7. And very happy with it, but is it possible to update this while using a child theme? and does it work the same way as in your documentation then? Hope to hear from you thanks!
Hello, @chantaldebeun,
Please check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Read the changelog completely always before updating the Theme, you will find all the changed, updates, fixes new features in it which will not possible to revert back again without Customization.
Now, Follow the steps showing in this video to update your Theme on your site:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And you can download the latest plugins from this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 10/11/2018. According to the Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
I want to install a multi vendor marketplace plugin for woocommerce. i am looking at the moment at wcfm marketplace. can you tell me if your theme is compatible with this one?
Hello, @tradingstore.
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully compatible with Major multi-vendor plugins like Dokan, WC Vendors and Yith WooCommerce Multi-Vendor plugins and also Dokan plugin is included in the Theme Package as well.
Regards, P-THEMES.
thanks, so you have no idea if it runs with wcfm? https://wcfmmp.wcfmdemos.com/?v=dc22bee690b7
Hello, @tradingstore.
I am sorry but we have not officially tested this plugin with the Theme yet so we are unable to suggest you on it, If you want to use it you can try it.
Regards, P-THEMES.
I want to report, that there is a problem with animations. When I use an animation on a button or icon, that element disappears on mobile. Regards, Adrian
Hello, @Mosqk,
Can you please contact us via our support system with your site WP Admin Login details and the small video clip of your issue so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hi !
how Can I add multiple markers in Porto Google Maps? I need more markers.
thanks for reply, best regars.
Hello, @illusionstudiopl,
There is no such option in the Theme element, You have to use any third party plugin for it, You can try with any one listed below:
https://wordpress.org/plugins/map-multi-marker/
https://wordpress.org/plugins/add-multiple-marker/
https://wordpress.org/plugins/wp-google-maps/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/01/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i have problem with subscription box and wishlist button, how to align the subcsribe box with email address box?..(wishlist button) https://postimg.cc/5XhNP5Kw (subscribe box) https://postimg.cc/7fQLzrgt
Hello, @suzai,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, here my site URL https://bit.ly/CtMall
Hello, @suzai,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .yith-wcwl-add-button>a i {
display: none !important;
}
.newsletter-form .widget_wysija .wysija-submit {
margin-top: 0 !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
thank you problem solved..
Hi, I am reading here how to change the language strings. I am not tryign to use multilang website, I would just like to translate couple of strign from english to my language. I saw that this should be done in wp-content/porto/language in GB files, but i didn’t make change in there but on website is not reflected.
I made normal installation of theme with child theme, but in child theme i don’t have this file that is why i updated in parent theme. Any suggestions how to resovle this am i doing somethign wrong ?
Hello, @AljazS,
No need to add to the Child Theme and nor change directly in the Theme Files. Lets first delete the complete language files that you have done and start from scratch with the Language.
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video
Set your language files path as wp-content/languages/loco/themes it will not be overridden whenever you will update the Theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thank this works fine. But somehow i am not able to find where you have string for search form in header “I’m searching for …”.
Hello, @AljazS,
That is coming from Porto >> Theme Options >> Header >> Search Formhttps://postimg.cc/62zNsWPt
This works for Live Search.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Pre sale questions, If i purchase 2 themes for 2 different websites can i receive a discount for purchasing 2 at the same time? Thank you in advance, i am looking to purchase right away.
Hello, @letcjhelp,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no discount on Theme Price now, you have to purchase it on its regular price.
Regards, P-THEMES.
