61 comments found.
Hi please update this theme. Its outdated!
There has been a critical error on this theme plugins. I had crossed-check with my hosting provider and got confirmed that its the issue with plugins. Its been years you guys released update for this theme!
Hi and thanks for reporting this. We are looking into this and release a new update as soon as possible.
hi, it’s support RTL ? and can you make it work with laravel platform not WP, I mean new product
Pre-sale question: Does the search function on the homepage only search for knowledge base content, or is blog posts included in this search?
Thanks.
Hi there,
Only knowledge base content.
I think you have the best looking knowledge based theme, it’s sad that you didn’t update it for the past year or so. I would have loved to see it compatible with Elementor.
Hi and thank you for being interested in our theme,
New updates are on the way for sure! It is also compatible with the latest WordPress Version.
Regarding the Elementor, We will take this recommendation into consideration and will discuss it with the team.
Note: All of the updates are free for existing customers.
Thank you for your quick response / info. Please let me know when is the next update and I will stop by and buy it if I see a continued improvement. As a suggestion, I would add a X to close a popup image and a scroll left to right instead of a back button of the browser: https://www.screencast.com/t/q14aqbwhS – Thanks 
Thank you for the suggestion. It Will be implemented in a future update for sure.
knowledgebase filtered not included in the imported demo. how to activate the knowledgebase filtered?
Hello and thank you for contacting us,
Tikidocs comes with one click demo importer, to help you import all of our pages and templates from the live demo, If that page is missing after completing the import, please submit a request to our help center (https://modeltheme.com/support) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
1. Installed wordpress locally 2. Installed theme 3. Installed and activated plugin 4. Imported dummy data via theme panel, demo importer, import demo 5. Successfully imported dummy data however at the main menu “knowledge base”, knowledgebase filtered and knowledgebase a-z are missing
Hi,
If that page is missing from your import, you can use the shortcode in any page:
[knowledgebase-listed-filter number_of_products_by_category="-1"]
If you want to use the shortcode in WPBakery page builder, simply search for “MT – Knowledge base Filter”.
Please let us know the results.
MT
Hi MT,
worked great! thank you! By the way, in the knowledge-listed-filter, is it possible to hide the category column? I only need to show the TITLE, SUMMARY and ACTIONS column. Thank you.
This is possible by overriding the shortcode “knowledgebase-listed-filter”. If you are a developer, you can override it by following this tutorial (it is not for this exact shortcode, but you can use it as a starting point).
Tutorial: https://modeltheme.com/overwriting-a-shortcode-in-wordpress/
If you need assistance you can contact us at: https://modeltheme.com/support
Thank you very much!
I am currently encountering a problem. Whenever I make any changes using the theme panel, then clicking the save changes button always results an error page. It always says:
There has been a critical error on this website. Please check your site admin email inbox for instructions.
I
Hi,
Please submit a request to our help center (https://modeltheme.com/support) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?
Hi,
We can help you adapt the theme for your needs. It would fit these requirements with extra modifications.
If you would like to discuss more details about our KB Theme, please don’t hesitate to reach us via sales@modeltheme.com
Hi, I changed the header image and it worked on all pages except the homepage. How do i change that of the homepage
Hello and thank you for contacting us,
Please submit a request to our help center (https://modeltheme.com/support) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
How do i get more svg animations to replace the ones already there
You can browse for icons on flaticon.com (there are plenty of icons line icons there), download the one you like, edit it with a code editor and then Copy and Paste the content in our shortcode: https://i.imgur.com/PutW8mZ.png
If you need any extra assistance, please open a ticket at https://modeltheme.com/support
Alright, thanks
How can i change the paragraph font type from the one that comes with the theme, the default font is too faint, I want to use Arial, i have tried all i can but its not changing, all other fonts change though.
Fixed.
Hello, how do i increase the maximum number of posts displayed on the knowledgebase category pages, it is currently 10 maximum and i need up to 30.
Hi,
That limitation can be modified from Settings – Reading ( screenshot: https://i.imgur.com/WuC8081.png )
Please do share your to do list. It’s been while we received an update from your end.
Hello,
We are currently working on updates for other themes that needs it. If you have any important requests that we should consider for this theme, please let us know !
Hi please update this theme. Its outdated!
There has been a critical error on this theme plugins. I had crossed-check with my hosting provider and got confirmed that its the issue with plugins. Its been years you guys released a update for this theme!
Hi and thank you for the notice. We are working to release a new update for the Wikb theme.
If you have any in-depth feedback for those errors, please let us know via this form: https://themeforest.net/user/modeltheme#contact
Hello, very nice design.
Quick pre-purchase questions:
1) Can I see how a user creates an information in the knowledge base, is this a custom taxonomy or a simple article (in term of a wp article) ?.
2) Also, can we create multiple category that will be linked together in this kind of page (see here : https://wikb.modeltheme.com/knowledgebase/getting-started-what-is-next/). I would like , for exmple, a page named GETTING STARTED and another one called ADVANCED USER that will display different “chapter” in the accordion.
Thank you. Best regards
Hi,
1. A knowledgebase can be created directly via the page builder. It is a custom post type.
2. Each knowledgebase article can have multiple categories selected (the category is a custom taxonomy). So yes, multiple categories can have links to the same knowledgebase article.
Regards!
Hello, i have two questions: 1 – do you have HTML/CSS version only? If yes, do you sell it(how much?)? 2 – do you have PSD/Sketch/Mockup version only? If yes, do you sell it(how much?)?
Hi,
Actually yes, we have the Figma Design files for this theme. Kindly check it here: https://modeltheme.com/product/figma-file-for-wikb-wordpress-theme/
Regards!
I purchased this theme for our knowledge base but for some reason the categories we set up are showing a 404….
Here is our URL – http://knowledge.triggr.ai/
and an example 404 – http://knowledge.triggr.ai/knowledgebase-category/lead-finder
Hi,
Try to reset the permalinks: https://www.inmotionhosting.com/support/edu/wordpress/reset-permalinks/
His is comoatible with wordpress multisite?
Hi,
The theme is compatible with WP multisite. If you are going to have different domains on your multisite, you will need one license per domain.
Regards!
Hi and thank you for the feedback,
We already prepare a new update for the Wikb theme. It will be released by the end of this week,
Thank you for reporting that problem, we didn’t noticed it so far.
I will reply back here when the update gets approved.
Note: All updates are free of charge for existing customers.
Regards!
thanks for the reply !
There is also an issue on the forum thread page, on the Purple bar, below Bread crumbs, where there is written : Author {{EMPTY SPACE}} Posts {{EMPTY SPACE}} .
there should be the username of the author displayed there and posts counts ??!
the footer Login UI , is also kind of messed up !
Kindly have a look at those.
Best of luck
That’s not actually a problem. Here is an explanatory screenshot: https://i.imgur.com/xMLCtmm.png
Never in my life have I seen a theme so complicated to customise. Why bother having colour options in the theme options if 90% of the content on the page is styled by hardcoded CSS?
Hi and thank you for the feedback,
We want to know more details on which colors are not changeable. If any color is added in css file, we most probably will release a new update asap.
You can mail us at support@modeltheme.com or via the live chat from: http://modeltheme.com/
Sorry for the inconveniences
Any reason why your website is down for days?
Hi,
Which link is down? We just checked all of our demo link and all of them are working fine. Kindly check this direct link for Wikb theme: https://wikb.modeltheme.com/
Menu – I can’t see the icons in my imported theme as seen in your demo page. Please advise how to add the icons for menus.
Hello and thank you for contacting us,
Please submit a request on our help center (https://modeltheme.com/go/help-desk/) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
Thanks for your prompt response.. I will create a ticket.
I submit the ticket recently #2332878
I’ve replied to your ticket, please check it.
Hello! Can I determine that the information in the Knowledge base can only be seen by registered users?
Hello,
This feature can be easily added using a plugin such as Content Control – User Access Restriction Plugin.
The knowledgebase articles can be also password protected using the default WP option.
If you have in plan to purchase Wikb theme, you need to hurry up because this discounted price sale will end up soon.
Purchase theme (direct link).
Where is the ticket system? I don’t see it in the demo
Hello and thank you for contacting us,
The Ticketing plugin is called: Simple Support System;
You install it from Plugins > Add New > Simple Support System. It should come with the theme along with the other plugins.
If you need any assistance, please submit a request to our help center ( https://modeltheme.ticksy.com/ ) and one of our agents will assist you.
Regards!
- ModelTheme
I find it hilarious that your support ticketing system is Ticksy…hahaha. Really convinced me to buy your software. I’ll be using Ticksy now, thanks.
Hello!
Some few pre-purchase questions:
1. is there any way to restrict access to content only for logged users? 2. users have some custom login/profile edit or at least not the usual wordpress admin area? 3. can you provide screenshots about organization of articles/content/tags/etc? After initial setup, users with basicaly zero knowledgement will update data… 4. some articles will use attached files. is there some fancy layout or even separated area on post to this type of content?
Regards!
Hello and thank you for being interested in our theme,
1. You can use a plugin (such as https://wordpress.org/plugins/restrict-content/ ) to restrict content for logged in users (the forums can already be restricted to logged-in users).
2. The theme comes with WooCommerce. The account that comes with WooCommerce can be used as a custom user dashboard.
3. Please, be more specific about this request. More details will help us.
4. Any kind of content can be added in Knowledge base articles(photos, videos, galleries, lists, etc). The WPBakery page builder is set for those posts.
Regards!
there is no “Forum ” page included in the imported demo
Hello,
The forums page is automatically created by the bbPress plugin. To change it go to Settings -> Forums (see screenshot: https://i.imgur.com/pioibJw.png )
Regards!
Another question, how to remove the homepage bottom blue/purple layer
Hello,
For more in-depth questions please open a private ticket (don’t forget to attach a few screenshots) via our ticketing system https://modeltheme.ticksy.com/submit/#100015622
Regards!
I created two tickets already
